Avis sur Pullman at Sydney Olympic Park
Pullman at Sydney Olympic Park
9 Olympic Boulevard, Sydney Olympic Park, NSW
Avis
8,8
Excellent
9,0/10
Propreté
9,2/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
15 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Di le 18 avr. 2024
Dear DuncanI am so sorry to read of your stay experience, I will share your feedback with the Food and Beverage team to address the reservation issues that have occurred, we will also review what has occurred on your arrival as well your room and corridor.I do apologise your stay has been dissapoining, If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind RegardsDianne KnightDirector of Rooms
6/10 Satisfaisant
Gus
13 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Gus
Séjour de 1 nuit en mars 2024
Réponse de Di le 17 mars 2024
Dear GusThank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dianne KnightDirector Rooms
10/10 Excellent
Shannon
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Réponse de Di le 29 févr. 2024
Dear Shannon, thank you for taking the time to review your stay, it is great to learn the team have looked after you well, we do look forward to welcoming you again soon. Kind Regards, Dianne Knight, Director Rooms
6/10 Satisfaisant
Stuart
Voyage en famille avec de jeunes enfants
22 févr. 2024
Les points forts : Équipements
Stuart
Séjour de 2 nuits en février 2024
Réponse de Di le 24 févr. 2024
Dear Stuart, I am sorry to read of your stay experience, we expect better from the team and will address this feedback to ensure the team are aware of how we have not met your expectations on this stay. We do hope that you will provide us another opportunity to do better on a future stayKind RegardsDianne KnightDirector Rooms
8/10 Bien
Jamie
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jamie
Séjour de 2 nuits en février 2024
Réponse de Di le 24 févr. 2024
Dear Jamie, Thank you for taking the time to review the hotel, We hope you enjoyed your stay and that we see you again soonKind RegardsDianne KnightDirector Rooms
6/10 Satisfaisant
Steve
12 févr. 2024
Les points forts : Propreté
Steve
Séjour de 4 nuits en février 2024
Réponse de Di le 24 févr. 2024
Dear Steve, I am extremely disappointed to read of your stay experience, we have sourced out your room and have replaced the sink, we are very sorry this was not picked up prior to your stay, I have also addressed the lobby toilets' with the Executive Housekeeper. I am very sorry for your experience and hope you will provide us another opportunity to provide a better experience in the futureKind RegardsDianne KnightDirector Rooms
8/10 Bien
Claire
Voyage en famille
3 févr. 2024
Les points forts : Personnel et service
Claire
Séjour de 1 nuit en février 2024
Réponse de Di le 7 févr. 2024
Dear Claire, Thank you for taking the time to review the hotel, I am very sorry to learn of the issues you experience with the AC, I will share this feedback with the team to learn from your stay experience.We do hope to welcome you again soon.Dianne KnightDirector Rooms
10/10 Excellent
michelle
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
michelle
Séjour de 1 nuit en janvier 2024
Réponse de Di le 23 janv. 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
10/10 Excellent
Erin
14 janv. 2024
Erin
Séjour de 1 nuit en janvier 2024
Réponse de Di le 23 janv. 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
10/10 Excellent
Nadja
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nadja
Séjour de 1 nuit en janvier 2024
Réponse de Di le 23 janv. 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
8/10 Bien
Deborah
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en décembre 2023
Réponse de Di le 23 janv. 2024
Dear DeborahWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. I am so pleased to read your experience met your expectations! with warm smiles and prompt service. It is great to read the staff went above and beyond to ensure your stay was comfortable and enjoyable.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
10/10 Excellent
Robyn
31 déc. 2023
Les points forts : Propreté
Robyn
Séjour de 2 nuits en décembre 2023
Réponse de Di le 23 janv. 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
10/10 Excellent
Marianne
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marianne
Séjour de 1 nuit en décembre 2023
Réponse de Di le 23 janv. 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
10/10 Excellent
Katie
15 déc. 2023
Katie
Séjour de 1 nuit en décembre 2023
Réponse de Di le 17 déc. 2023
Thank you for taking the time to review your stay at our hotel. We are delighted to know that you found it comfortable. At Pullman at Sydney Olympic Park, we strive to make sure all our guests have an enjoyable and comfortable experience during their stay with us. We are pleased that we could meet your expectations in this regard. Thank you for choosing us and we look forward to welcoming you again soon.Dianne KnightDirector Rooms
8/10 Bien
Vittoria
11 déc. 2023
Vittoria
Séjour de 1 nuit en décembre 2023
Réponse de Di le 23 janv. 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
2/10 Horrible
Voyageur vérifié
7 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worst ever experience
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Di le 11 déc. 2023
Thank you for your honest feedback, we are sorry to hear you had such an unpleasant experience. Here at Pullman Sydney Olympic Park, we strive to provide the highest level of comfort and convenience to our guests. We deeply regret that we did not meet your expectations and apologize for the disappointment caused. Your valuable feedback has been taken on board and is being used to improve our standards of service and hospitality. Thank you again for bringing this to our attention.Dianne KnightDirector Rooms
8/10 Bien
Voyageur vérifié
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Di le 5 déc. 2023
Thank you for taking the time to review your stay at our hotel. We are delighted to know that you found it comfortable. At Pullman at Sydney Olympic Park, we strive to make sure all our guests have an enjoyable and comfortable experience during their stay with us. We are pleased that we could meet your expectations in this regard. Thank you for choosing us and we look forward to welcoming you again soon.Dianne KnightDirector Rooms
10/10 Excellent
Victoria
21 nov. 2023
Victoria
Séjour de 1 nuit en novembre 2023
Réponse de Di le 23 nov. 2023
Dear VictoriaThank you for your 5 out of 5 review, we are pleased you have enjoyed your stay Kind RegardsDianne KnightDirector Rooms
10/10 Excellent
Victor
17 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victor
Séjour de 1 nuit en novembre 2023
Réponse de Di le 22 nov. 2023
We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
10/10 Excellent
kaleb
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kaleb
Séjour de 2 nuits en novembre 2023
Réponse de Di le 22 nov. 2023
Dear KalebWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
8/10 Bien
Nespa
Voyage en couple
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nespa
Séjour de 1 nuit en novembre 2023
Réponse de Di le 22 nov. 2023
Dear NespaThank you for the review of our hotel! We are glad that you enjoyed your stay, we are hopefully refurbishing the rooms next year which will see an uplift of the rooms, we do hope to see you again very soon.Kind RegardsDianne KnightDirector Rooms
10/10 Excellent
iris
Voyage d’affaires
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value!
iris
Séjour de 1 nuit en octobre 2023
Réponse de Di le 9 nov. 2023
Dear IrisWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
10/10 Excellent
Sally
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sally
Séjour de 1 nuit en octobre 2023
Réponse de Di le 22 nov. 2023
Thank you for taking the time to share your experience with us here at Pullman Sydney Olympic Park. We are delighted that you found our location ideal and the rooms comfortable . I am so sorry to read you were woken by the breakfast team, we will look into what has happened here.Thank you for being part of our journey!Dianne KnightDirector Rooms
10/10 Excellent
Emma
30 oct. 2023
Emma
Séjour de 1 nuit en octobre 2023
Réponse de Di le 22 nov. 2023
Dear EmmaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms
10/10 Excellent
Julie
Voyage en famille
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en octobre 2023
Réponse de Di le 22 nov. 2023
Thank you for taking the time to leave us your feedback about your recent stay with us at Pullman Sydney Olympic Park. We are delighted to hear you had a good stay, and appreciate your kind words about the politeness of our staff. We strive to provide an excellent experience for our guests, so it is gratifying to read that we achieved this for you. We look forward to welcoming you back soon.Kind RegardsDianne KnightDirector Rooms
6/10 Satisfaisant
Joanne
Voyage en couple
20 oct. 2023
Les points forts : Propreté et équipements
Joanne
Séjour de 1 nuit en octobre 2023
Réponse de Di le 29 nov. 2023
Dear Joanne, thank you for taking the time to review your recent stay with us at Pullman at Sydney Olympic Park. We appreciate your feedback and apologize for any inconvenience caused. We take great pride in providing our guests with an enjoyable and comfortable experience which meets their expectations. We regret that we were unable to meet those expectations on this occasion and hope that you will reconsider giving us a chance to demonstrate our commitment to excellence on a future visit. Thank you again for your review, we wish you safe travels. Dianne Knight, Director Rooms
10/10 Excellent
Paul
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 2 nuits en octobre 2023
Réponse de Sarah le 12 oct. 2023
HI Paul,Thank you so much for your review.See you again soon!Kind Regards,Sarah Hemsley Associate Director of Guest Experience
10/10 Excellent
Tina
Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina
Séjour de 1 nuit en octobre 2023
Réponse de Sarah le 12 oct. 2023
Hi Tina,Thank you for sharing your feedback!We look forward to seeing you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience
10/10 Excellent
Melinda
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melinda
Séjour de 1 nuit en octobre 2023
Réponse de Sarah le 12 oct. 2023
Hi Melinda,Thank you for your review.See you next time.Kind Regards,Sarah Hemsley Associate Director of Guest Experience
10/10 Excellent
Kirryn
Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kirryn
Séjour de 1 nuit en octobre 2023
Réponse de Sarah le 12 oct. 2023
Hi Kirryn,Thank you for your review.See you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience
10/10 Excellent
Ann-Marie
Voyage en famille
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ann-Marie
Séjour de 1 nuit en octobre 2023
Réponse de Sarah le 12 oct. 2023
Hi Ann-MarieThanks for your review.We look forward to welcoming you back again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience
10/10 Excellent
Lynette
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lynette
Séjour de 1 nuit en octobre 2023
Réponse de Sarah le 12 oct. 2023
Hi Lynette,Thank you for your review.See you next time.Kind Regards,Sarah Hemsley Associate Director of Guest Experience
6/10 Satisfaisant
Patricia
Voyage en groupe
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 5 nuits en septembre 2023
Réponse de Sarah le 12 oct. 2023
Hi Patricia,Thank you for your review.I am sorry to hear you find the breakfast too expensive. We do have a large buffet available including eggs cooked any way you like and unlimited barista coffee for the full price. We also have a continental and a la carte option if you prefer that next time.See you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience
8/10 Bien
Noel
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Noel
Séjour de 1 nuit en septembre 2023
Réponse de Di le 27 sept. 2023
Hi Noel, Thankyou for your 4 star rating, Dianne Knight, Director Rooms
10/10 Excellent
Natasha
19 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natasha
Séjour de 5 nuits en septembre 2023
Réponse de Di le 27 sept. 2023
Dear NatashaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne Knight Director Rooms
10/10 Excellent
Jason
18 sept. 2023
Jason
Séjour de 1 nuit en septembre 2023
Réponse de Di le 27 sept. 2023
Dear JasonThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne Knight Director Rooms
10/10 Excellent
Roger
Voyage en famille
14 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roger
Séjour de 3 nuits en septembre 2023
Réponse de Di le 27 sept. 2023
Dear RojerWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback in regards to the team, we are glad you have enjoyed the Food and Beverage offerings.. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
10/10 Excellent
Uelese
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Uelese
Séjour de 2 nuits en septembre 2023
Réponse de Di le 27 sept. 2023
Dear UeleseThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms
10/10 Excellent
Jodi
Voyage en famille
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jodi
Séjour de 1 nuit en septembre 2023
Réponse de Di le 27 sept. 2023
Dear JodiThank you for the great review of our hotel and shaing you experience with the Concierge teamWe are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms
6/10 Satisfaisant
HYUN WOOK
11 sept. 2023
HYUN WOOK
Séjour de 4 nuits en septembre 2023
Réponse de Di le 27 sept. 2023
Dear HyunDear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dianne KnightDirector Rooms
6/10 Satisfaisant
Dale
Voyage d’affaires
9 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dale
Séjour de 3 nuits en septembre 2023
Réponse de Di le 27 sept. 2023
Dear DaleDear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms
6/10 Satisfaisant
Tiffany
Voyage en famille
4 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 6 nuits en août 2023
Réponse de Beau Frith le 6 sept. 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your candid comments and are pleased to hear that you found our staff to be fantastic and friendly. Your positive remarks about our team are valuable to us as we aim to provide excellent service to all our guests.However, we are truly sorry to learn that you were disappointed with the cleanliness and condition of your room. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. We take your concerns seriously and will address them with our housekeeping team to ensure that such issues are rectified promptly.We understand your dissatisfaction with the dated room and the price you paid. We continuously strive to improve our accommodations, and your feedback will be used to guide our efforts in upgrading our facilities.We apologise for any inconvenience you experienced during your stay, and we hope you would consider giving us another opportunity in the future to provide you with a more enjoyable and satisfying experience. Your feedback is important to us, and we are committed to making the necessary improvements to enhance the overall guest experience. Thank you for choosing our hotel, and we look forward to the possibility of serving you better in the future.
10/10 Excellent
Christine
Voyage en groupe
27 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en août 2023
Réponse de Di le 27 sept. 2023
Dear ChristineDear John Attwood,We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
6/10 Satisfaisant
Michelle
Voyage d’affaires
7 août 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en août 2023
Réponse de Di le 27 sept. 2023
Dear Michelle, Thank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry to learn that some of your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and good feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.SincerelyDianne KnightDirector Rooms
10/10 Excellent
Alexandra
Voyage en famille avec de jeunes enfants, Voyage en famille
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexandra
Séjour de 1 nuit en juillet 2023
6/10 Satisfaisant
Belinda
Voyage en famille
2 juil. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Belinda
Séjour de 2 nuits en juin 2023
10/10 Excellent
JIN DOO
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JIN DOO
Séjour de 1 nuit en juin 2023
6/10 Satisfaisant
Chris
19 juin 2023
Les points faibles : Personnel et service
Chris
Séjour de 1 nuit en juin 2023
10/10 Excellent
Fiona
17 juin 2023
Fiona
Séjour de 1 nuit en juin 2023
6/10 Satisfaisant
hyelim
16 juin 2023
hyelim
Séjour de 1 nuit en juin 2023