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Avis sur Mantra Chatswood

4 out of 5
Mantra Chatswood
10 Brown Street, Chatswood, NSW

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 626 avis sur 1513." "
Note des voyageurs de 8 (Bien), d’après 573 avis sur 1513." "
Note des voyageurs de 6 (Satisfaisant), d’après 187 avis sur 1513." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1513." "
Note des voyageurs de 2 (Horrible), d’après 42 avis sur 1513." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Renaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
la solution pratique sur North Sydney
l'hotel est idéalement situé, juste à côté de la station de métro Chattswood qui est très bien déservie et permet un accès facile à centre de Sydney. Il y a de grandes rues marchandes et une vraie vie citadine dans les environs,pas besoin de véhicules. L'hôtel: les chambres sont grandes (sur le mode service appartment), les lits confortables. Le WIFI est offert si vous laissez vos coordonnées à leur programme à la reception (jusqu'à 4 appareils) le staff est agréable.
Réponse de Jo le 7 mai 2018
Dear Guest Thank you so much for your positive feedback and comments, we are pleased you enjoyed your stay and look forward to seeing you again. Kind regards Jo Jenkins

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel in a convinient location
Chatswood hotel is really clean, the area is animated but mostly with shops... there is nothing to do for tourists in my opinion. But it's close from the train station and many bus stops, where you can find transportation for anywhere in the city. So all in all, the location is really convinient, whether for business or tourism. For the rest, the staff was really helpful and friendly, rooms are really huge. Very clean too.
Réponse de Simone le 9 mai 2015
Dear Traveller, Thank you for sharing your experiences with us. We know our housekeeping team has the hardest job in the hotel so I will be sure to share your review with them as another acknowledgement of a fantastic job well done! Chatswood has come along way in recent times and the new developments are continuing - we welcome another 15 restaurants including a Michelin star chef from Hong Kong in the next month so hopefully next time you don't have to hop on the train to the city - even if it is only 8 minutes away! Kind Regards, Nick Hotel Manager

10/10 Excellent

Tran, Nouvelle Caledonie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
chambre bien equipee et fonctionnelle
Confort excellent

6/10 Satisfaisant

Kristina

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
was kept awake by plumbing sound and bath was not clean, needed a scrub to get scum off. moved to a second room forcsecond night, less plumbing noise but room was very stuffy and smelt of wet carpet. balcony had dirt on railing that may have fallen from above. just not clean.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Mike

Séjour de 4 nuits en avril 2024

8/10 Bien

Saikawa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close proximity to the train station and dining scenes. Conveniently located place to stay.
Séjour de 6 nuits en avril 2024

6/10 Satisfaisant

Winston

Voyage d’affaires
Les points forts : Propreté
Good location for the price
Decent hotel in good location pays to get a high floor as garbage truck are noisy otherwise decent overall for the price… pool is small and gym tight but functional.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Jacqui

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I would stay here again.
Séjour de 5 nuits en février 2024

10/10 Excellent

Natalie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

SUNHEE

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté
시설은 좋았지만 아셔움이 많았다.
시설은 좋았으나 3박4일간 청소를 해주지 않았다.신년연휴라고 청소를 해주는 직언이 없다고 3일간 침대 정리는 물론이고 쓰레기도 치워주지 않아서 불편하미 많았다.
3박4일간 청소를 해주지 않았다.신년연휴여서 청소를 할 직원이 없다고!
Séjour de 3 nuits en décembre 2023

8/10 Bien

Masaaki

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
駅から近く、ミニキッチンと洗濯機があるので、とても便利でした。
Séjour de 4 nuits en décembre 2023

8/10 Bien

Helen

Séjour de 1 nuit en décembre 2023

10/10 Excellent

MASASHI

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Gaynor

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Convenient location and very comfortable accommodation.
Séjour de 3 nuits en décembre 2023

4/10 Médiocre

Anne

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Poor attention to detail. Examples - in one bedroom apartment, only one face washer. Couple of grubby areas in kitchen. Toaster didn't work and replacement provided was old, rusty and had an old piece of pita bread already in it (yuk)! Bathroom exhaust inadequate (fogged up straight away). Foyer smelled of garbage. Smoke alarm located only a few feet from toaster and jug, with notice saying use range hood and open window if using. Not good enough!
Séjour de 3 nuits en novembre 2023

8/10 Bien

MASAHIRO

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
コスパも良く満足。 なお、ベットメイクの頻度などチェックイン時に一通りの説明又は書面交付があればもっと分かり易かったと思う。 また、ホテルのレターヘッドで計算書が出れば旅の記念になったと思う。
Séjour de 4 nuits en novembre 2023

8/10 Bien

Sarah

Les points forts : Confort de la chambre
Underwhelming however very comfortable stay.
We stayed 4 nights and our bed wasn't made once by the staff despite us being out everyday giving them time to do it. That was disappointing. There wasn't any information about what was around and how to get to places. We felt like the staff expected us to know the area they didn't seem interested in providing high quality services like you'd except.
Séjour de 4 nuits en novembre 2023

8/10 Bien

Judith

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff were very helpful and friendly. 1 bedroom apartment was roomy but bathroom was very dated and could do with a refresh. Great location and super easy to get around on public transport. Close to shopping and heaps of dining options.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

zhao

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Lei

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Virginia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Not Mantras fault for area around the property. Contractors working on external buildings started at 6.30am on a Saturday morning when they are not supposed to start up till after 8am. Not a reflection on Mantra at all, as their room was very quiet and free of noise from surrounding rooms.
Séjour de 3 nuits en septembre 2023

8/10 Bien

Matt

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Fabio - Assistant Manager le 24 sept. 2023
Thank you for taking a moment to share your experience at Mantra Chatswood. We look forward to welcoming you back again soon.

10/10 Excellent

JOCE

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Roderick

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The only place I stay in Sydney, excellent.
Séjour de 2 nuits en août 2023
Réponse de Fabio - Assistant Manager le 24 sept. 2023
Thank you for taking a moment to share your experience at Mantra Chatswood and for the great review! We look forward to welcoming you back again soon.

2/10 Horrible

WK

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel has hold my deposit and never refund. A scam.

10/10 Excellent

Roderick

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The Mantra Chatswood is the only place I stay in Sydney now, and have done so many times. I use a wheelchair and there is a particular room I like which I am usually able to have if I book early. The staff are so accomodating to my needs and occasional requests, and they are friendly and available around the clock. It’s a great location close to Chatswood Railway, and loads of buses leave from nearby.
Séjour de 1 nuit en août 2023
Réponse de Fabio - Assistant Manager le 24 sept. 2023
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our hotel.

2/10 Horrible

Kate

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The bathroom was disgusting. The mould was awful.

6/10 Satisfaisant

Stephanie

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Room was dark and smell damped. did not feel clean, not pleasant. convenience location.
Séjour de 3 nuits en juillet 2023

4/10 Médiocre

wendy

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not told about 50 bond Bathroom needs some attention grout not white and tiles around the floor, silicone needs replacing Wall s need paintimg No milk for coffee
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Phillip

Les points forts : Propreté
Average
The room looks dated. the bathroom is very dated. It was clean and the service was good
Séjour de 2 nuits en mai 2023

10/10 Excellent

Yi Si

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient stay to access the Chatswood neighborhood and it is a <30mins train ride down to the Sydney CBD area.
Séjour de 6 nuits en février 2023

10/10 Excellent

Roderick

Séjour de 5 nuits en février 2023

2/10 Horrible

Lenny

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Easy to find. However, no hot water in the room, the dryer from cover fell off and made a hell of a din, and there was black hair in the bath/shower tub... Yeah, so only a 4/10 from me.
Séjour de 1 nuit en février 2023

10/10 Excellent

Nicole

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

8/10 Bien

Von Ryan

Voyage d’affaires
Les points forts : Propreté et équipements
Property was conveniently located to where I need to be. Room was a little dated but spacious.

8/10 Bien

Janine Maria

Voyage d’affaires
Les points forts : Propreté
Friendly staff and conveniently located. Not having a restaurant or room service is a bit of a pain as waiting in the lobby for your Uber Eats isn’t much fun
Séjour de 2 nuits en décembre 2022
Réponse de Fabio Calaca Assistant Manager le 11 déc. 2022
Dear Janine,Thank you for your Review! We are glad that you enjoyed your stay and our convenient location.Sincerely, Fabio Calaca Assistant Manager

10/10 Excellent

Warren

Voyage en couple
Les points forts : Propreté
We were kept awake by loud music being played by permanent residence until early hours of the morning.
Séjour de 1 nuit en novembre 2022

2/10 Horrible

Chris

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Damien

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property close to every thing imaginable
Séjour de 1 nuit en novembre 2022
Réponse de Fabio Calaca Assistant Manager le 11 déc. 2022
Dear Damien,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location.Sincerely, Fabio Calaca Assistant Manager

8/10 Bien

Ho Ching

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It is good hotel in general and close to train station. The only feedback is bit noisy on lower floors with mosquitos, though we requested for higher floor im advance. Cheers.
Séjour de 7 nuits en octobre 2022

4/10 Médiocre

Pui Kei

Voyage en famille
Les points faibles : Propreté
Dirty inside, especially no cleaning service provided during the trip
Séjour de 7 nuits en octobre 2022

8/10 Bien

Peter

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location right near Chatswood Station, shopping and dining. The pool and spa were a bit too cool.
Séjour de 4 nuits en septembre 2022
Réponse de Daniel le 7 oct. 2022
Dear Peter,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Best Regards

10/10 Excellent

Erik

Les points forts : Propreté et confort de la chambre
Wow
Great place to stay. Close to the train station, shopping district, and restaurants. Friendly service. Clean, comfortable, and quiet rooms. Easy to get to the city from Chatswood Train station.
Séjour de 3 nuits en septembre 2022
Réponse de Daniel le 7 oct. 2022
Dear Erik,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Best Regards

6/10 Satisfaisant

Nicole

Awkward and Rude Check-in/Out
When I went to check in at 11:40pm, the receptionist informed me that he had cancelled my booking without calling me first. I asked him why he did, and he didn't have an explanation just didn't think I was coming and acted very oddly about it. I have had late check ins to many places in the past and no one has ever cancelled my booking without minimum calling me first. They wre a 24hr reception as well, so that also didn't make sense. After about 20 minutes of him doing something on the computer he rebooked me, but directly through the Mantra, instead of going through Hotels.com ( so I lost my stamp). He said we could have late check out at 11:30 but then must not have put it on our file because at 10:05am someone was pounding on our door and when we said we ha late check out, the receptionist called us and said that they needed us to leave as soon as possible so they could clean the room. When we checked out at 11:15 ( earlier than they told us we could stay), the new receptionist was really abrupt and didn't even look up and told us we could go. Everyone was pretty rude, and the whole experience was just odd. It was a lot of money to spend on a pretty average room and terrible, awkward customer service.
Séjour de 1 nuit en juillet 2022

8/10 Bien

Cecily

Les points forts : Propreté et confort de la chambre
Séjour de 18 nuits en avril 2022

10/10 Excellent

Mark

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lack of parking while checking in
Séjour de 1 nuit en mai 2022

4/10 Médiocre

Siobhain

Séjour de 1 nuit en avril 2022

8/10 Bien

Cheryl

Voyage en famille
Les points forts : Propreté
Close to public transport
Séjour de 5 nuits en avril 2022

4/10 Médiocre

Rick

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
property was advertised with Foxtel but NIL channels provided
Séjour de 1 nuit en avril 2022

8/10 Bien

Abigail

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022