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Avis sur Killara Hotel & Suites

3 out of 5
Killara Hotel & Suites
480 Pacific Highway, Killara, NSW

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 78 avis sur 134." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 134." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 134." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 134." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 134." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Philippa

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024

8/10 Bien

Ritian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Cecil

Voyage en couple
Les points forts : Propreté
The property only had stairs access to the rooms
Séjour de 5 nuits en avril 2024

6/10 Satisfaisant

Victor

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

8/10 Bien

Ricky, Coomera

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Overall decent for my little family. A shame there is not much to walk to. You will need to drive. Food in the restaurant needs updating. Room is clean and reason size.
Séjour de 8 nuits en mars 2024

10/10 Excellent

Sally

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice away frim the city, but my friends house is out that way so needed accommodation North, I would stay there again. No lifts so need to carry your bag up stairs. Good coffee. Birds a cute and welcoming.
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Michelle

Séjour de 1 nuit en mars 2024

10/10 Excellent

Kayla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly attentive staff
Séjour de 1 nuit en mars 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed here for one night. The staff were friendly and efficient. The food was excellent. I had the big breakfast, one of the best breakfasts that I have had in Australia, my partner had the eggs benefict which was also very good. Compliments to the breakfast chef.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Maryann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very happy with the room. The renovations created a clean and tidy room with attached bathroom. Service good during 2 day stay. Wonderful sulfur crested cockatoos came to meet and greet as well. Only negative was the quality of main menu food at attached restaurant. Chicken served was inadequately cooked in terms of red meat. The waiter on duty however went out of his way to address our concerns and this gives this venue a boost in ratings.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Kerry

Séjour de 2 nuits en mars 2024

8/10 Bien

Merilyn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adequate and welcome after long-haul flight. Paid extra for early check-in, but Disappointed that coffee bar closed at 10.30am, so had to go out to petrol station for a drink ,however, meal later was very good.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Sunny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a hiccup checking in but was immediately sorted without any hassle. Great staff and close enough to everything without being noisy.
Séjour de 2 nuits en février 2024

8/10 Bien

YUNA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Andrew

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great stay, clean, quiet, comfortable, nice area and plenty of room.
Séjour de 4 nuits en février 2024

10/10 Excellent

Reem

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024

10/10 Excellent

Debra

Séjour de 1 nuit en février 2024

10/10 Excellent

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good sized spacious room. Lovely outlook from the small balcony. Is nice to be able to open the door for fresh air. Shower nice & hot. Bed comfortable . Easy onsite parking
Séjour de 2 nuits en janvier 2024

8/10 Bien

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are very nice the price is great but do not order food it is dreadful. I have tried it twice now both meals were terrible.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Jiji

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Berit Harsvik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

10/10 Excellent

yubraj

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Ricky, West Pymble

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et équipements
Decent little spot, mainly based on “value”. Guest WiFi internet is shocking, and not even able to watch streaming services on my devices nor cast. Constant network drops. Restaurant food was ok. Would have been nice to feel more welcomed by staff. Room was a good size, and overall clean but felt dated considering there was meant to be a recent update renovation.
Séjour de 10 nuits en décembre 2023

10/10 Excellent

Dale

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Mark

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023

8/10 Bien

Dion L

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Scenic Stay with a Checkout Hiccup
The view from the hotel was truly spectacular, and the room was comfortable and well-appointed. My main issue arose during the morning of check-out. The designated check-out time was at 10 am, and initially, everything seemed fine. At around 9:30 am, a staff member from the reception knocked on our door, inquiring about our check-out plans. We responded positively, confirming our intention to check out. However, the second knock came a bit too soon and was more intrusive. Despite us clearly indicating that we were in the process of getting ready, the staff member used their key to open the door without waiting for us to fully respond. This was quite disconcerting, especially as my wife was in the process of changing. When questioned about our check-out intentions for the second time, we again confirmed our plans. It was only later, when I checked the time, that I realized it was only 9:51 am – well before the official check-out time. Upon reaching the reception at 9:59 am, I expressed my disappointment to the staff member who had opened our door prematurely. I suggested that a more considerate approach would be to call the room to inquire about check-out plans, especially when it's well before the official check-out time. The staff member justified their actions by stating it was already 10:02 am, which left me confused and somewhat frustrated. While the location and amenities of the hotel are fantastic, the incident with the receptionist certainly dampened the overall experi
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Rochelle

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Chairunnisa

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly & helpful staff.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Steph

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service
A motel pricing as hotel with extra charge
It is actually a motel but prices as a hotel. It shows office opens until 9pm while they closed around 7:20pm. I asked for an hour late check out at 11am instead of 10am because it is always acceptable for other hotels without extra charge however this motel asked for $10 extra. It seems that they only want to make money rather than customer satisfaction. Not a pleasure experience.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Lara

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable and reasonably priced motel. Have been staying here for over 10 years on business trips to Sydney.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Forozan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable room and convenient location.
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff went out of their way to help us when we had an issue with our booking. The showers are great! Comfortable, quiet, and lovely leafy area to stay in.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Matthew

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I’d like to start off by saying the room was absolutely beautiful and the only reason we rated the staff a two was simply because of the one manager, everyone else we came into contact with was absolutely lovely and deserves the praise. We arrived slightly too early for check at about 12.30 ish, (check in at 2) my partner asked if the room was ready and he very abruptly said yes it was ready but we have to pay extra to be allowed in now, I normally would expect this anyway however the way he came across was very hostile and seemed like he didn’t like us too much? We said that was absolutely fine we will just sit around and wait with all of our suitcases (two very large suitcases and a small one as well and 2 back packs) in the only waiting area they had in the restaurant. It would have been nice of them to offer us to just be let into the room since we had just come a long journey and had so much stuff with us and it really wouldn’t have changed anything on their side if they let us in earlier, it just would have made us feel a lot more welcome than the manger did to say the least. I asked for some change for the drying machine and the entire conversation was just him expecting me to know that the one I was trying to use was a brand new one and not plugged into the back, how would I have known? He rudely shoved the change into my hand and didn’t say a word, I was shocked at how he had actually treated me. It was incredibly rude and I would never stay again.
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Kate

Séjour de 6 nuits en novembre 2023

8/10 Bien

Eleonora

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We left early and there was no keybox outside ro put the key in. Everything was still closed, so I left the key in the door
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spotless and comfortable
Great stay. Beautiful spacious clean room. Comfortable beds. Friendly staff.
Séjour de 1 nuit en novembre 2023

8/10 Bien

John

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was beautifully presented.Pam Green and I would book the room if accommodation in Sydney was needed by us. John Conti
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Gang

Séjour de 1 nuit en octobre 2023

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, excellent meal and convenient location.
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Peter

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Modern, clean, comfortable, friendly staff, right on highway - which is both good and bad. Road noise not a problem at all in our room. Nice area but no parks or playgrounds nearby for kids. Definitely recommend.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Lauren

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The resturant was great the food was very nice with great service. The rooms were spacious and modern. The down side was the limited parking if you arrive late and when staying on the top floor theres no lift to get heavy luggage up.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Bronwyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very close to a family event - so was very convenient. Lovely little hotel and very friendly staff.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The whole experience was very good dealing from check in to check out. Staff were very friendly and the quality of the breakfast was exceptional and very good value for money. Would definitely stay there again and have already recommended it to others.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely refurbished rooms. Safe and comfortable
Séjour de 2 nuits en octobre 2023