Aire de pique-nique/barbecue
Vérifier la disponibilité

Avis sur Ingenia Holidays Sydney Hills

3.5 out of 5
Ingenia Holidays Sydney Hills
269 New Line Road, Dural, NSW

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 105 avis sur 271." "
Note des voyageurs de 8 (Bien), d’après 105 avis sur 271." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 271." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 271." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 271." "

8,2/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Kevin

Voyage en famille
Stay for 4 nights with my family. Queen bed is small and bunk beds are adjacent which makes it crampy for my 2 teenage boys. A tad far from Sydney city, about an hour drive. You pay what you get.
Séjour de 4 nuits en mars 2024
Réponse de Ingenia Holidays SYD Hills le 19 mars 2024
So sorry we did not meet your expectations. We do attempt to advise potential guests' that we are not centrally located. Those guests' who research their destinations are pretty well informed. However, it's a great location for families looking for a more rural laidback destination & only 45 min to the city centre.

10/10 Excellent

Graham

Voyage en famille
Very quiet place.
Séjour de 2 nuits en mars 2024
Réponse de Ingenia Holidays SYD Hills le 19 mars 2024
It is..... & how wonderful that is... Thank you..

4/10 Médiocre

Ensieh

Voyage en famille
Les points faibles : Propreté
While cabin, furniture, room, kitchen and bathroom were old. Playground was small and not enough for children to entertain. We had a fair experience but it wasn't worth the price.
Séjour de 2 nuits en mars 2024
Réponse de Ingenia le 11 mars 2024
Hi Ensieh,Thank you for providing your feedback after your recent stay at Sydney Hills.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love this place
Great Cabins - excellent condition- clean and beds are really comfy. Cabins have a driveway next to them so easy parking
Séjour de 3 nuits en février 2024
Réponse de Ingenia le 12 févr. 2024
Hi Daniel,Thank you for providing your feedback after your recent stay at Ingenia Holidays Sydney Hills.We’re so happy you loved your experience and can’t wait to have you back for your next holiday. See you again for another stay soon. Warm Regards,Ingenia Holidays Team

8/10 Bien

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really like the location has food close by and good shops at Cherrybrook plaza. I was surprised how quiet the park was. Easy after hours instructions. They left aircon on for a late arrival which we appreciated.
Séjour de 2 nuits en janvier 2024
Réponse de Kez le 28 janv. 2024
Thank you for your feedback Wendy. We love to hear from our guests as to their experiences in our park. We hope we see you again in the future. Thank you again

8/10 Bien

Rebecca

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Ingenia Holidays SYD Hills le 23 janv. 2024
Thank you Rebecca, for your feedback & look forward to welcoming you back when next you visit the Sydney Hills District.

2/10 Horrible

Krste

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
Séjour de 4 nuits en janvier 2024
Réponse de Ingenia Holidays SYD Hills le 23 janv. 2024
We appreciate you taking the time to share your feedback regarding your recent stay with us. Your input is valuable to us as we constantly strive to improve our services.We understand that your experience may not have met your expectations, and we genuinely apologize for any inconvenience you may have encountered. We take all feedback seriously and use it as an opportunity to enhance the overall guest experience.Regarding the concern during your stay, particularly with regard to your dog's experience, we understand that pets are an important part of your family, and we want to ensure that their stay is just as enjoyable as yours.We are sorry to hear that your dog's experience did not meet your expectations. Unfortunately, being a small holiday village, our resources are a little limit e.g such as providing ‘Puppysitting Service’. We would be grateful if you could provide us with more specific details about any issues you may have encountered so that we can address them accordingly. Your feedback will help us make the necessary improvements to ensure a better experience for both you and your furry companion in the future.Once again, thank you for sharing your thoughts with us. We value your feedback and look forward to the opportunity to welcome you back for a more enjoyable stay in the future.If you have any further comments or concerns, please feel free to reach out to us

10/10 Excellent

Lance

Séjour de 3 nuits en décembre 2023
Réponse de Ingenia Holidays SYD Hills le 17 déc. 2023
Thank you Lance for a great review, we strive to make things as comfortable as possible for our guests. Wishing you a Happy & safe Christmas.

6/10 Satisfaisant

Taryn

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Ingenia Holidays SYD Hills le 17 déc. 2023
Thank you for a wonderful review of 3. Looking forward to having you back and have a Happy & Safe Christmas.

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Personnel et service
Get what you pay for. The cabin does need a good pest inspection performed on it.
Séjour de 2 nuits en décembre 2023
Réponse de Ingenia Holidays SYD Hills le 6 déc. 2023
Thank you for your feedback Michael, funnily enough we are currently in the process of the summer pest control. Unfortunately/fortunately, we are rural in Dural which is beautiful, however we need to pest control regularly against creepy crawlies for the comfort of our guest the best we can. Have a beautiful day...

10/10 Excellent

Nikki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay, staff were lovely!
Séjour de 2 nuits en novembre 2023
Réponse de Ingenia Holidays SYD Hills le 13 nov. 2023
Thank you so much for your kind words, always a pleasure.....

8/10 Bien

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Kez le 10 nov. 2023
HiThank you for your recent feedback. We do appreciate any feedback from our Guests.We hope that in the future we see you visit our park again.Kind regards

6/10 Satisfaisant

CHI TSUNG

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Lauren le 2 nov. 2023
Hi Chi Tsung,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bien

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very short stay for us but very convenient for a range of services particularly dining venues. We had everything we needed for the night and great welcome and communication from people at Ingenia @ Dural.
Séjour de 1 nuit en octobre 2023
Réponse de Ingenia Holidays SYD Hills le 27 oct. 2023
Hello WendyThank you for your wonderful comment and we are happy you had a great time. We hope to see you back sometime in the future. Kerrie Ingenia Holidays Sydney Hills

4/10 Médiocre

KAREN

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Mould and water damage on cupboards
Séjour de 3 nuits en octobre 2023
Réponse de Lauren le 26 oct. 2023
Hi Karen,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

8/10 Bien

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Ingenia Holidays SYD Hills le 24 oct. 2023
Thank you for your review & we hope you enjoyed your stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place for family
Our family of five enjoyed staying here. The swimming pool and communal showers were clean, and the small game room with a ping pong table was great for playing with the kids. The location was convenient, with nearby parks and shopping centers.
Séjour de 2 nuits en octobre 2023
Réponse de Ingenia Holidays SYD Hills le 8 oct. 2023
Thank you so much for your kind words. We also feel being located in Dural, still offers a semi-rural ambience with plenty to offer families. Thanks again.

10/10 Excellent

sue

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A clean and well appointed cabin in a very convenient location. Highly recommended. Lovely reception lady.
Séjour de 2 nuits en septembre 2023
Réponse de Lauren le 28 sept. 2023
Hi Sue,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely staff communication, pleasant grounds and the cabin served us well, thank you.
Séjour de 2 nuits en août 2023
Réponse de Ingenia Holidays SYD Hills le 4 sept. 2023
Thank you so much for your kind words. Kind regards, Ingenia Holidays SYD Hills

8/10 Bien

Phoebe-Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Ingenia Holidays SYD Hills le 5 sept. 2023
Thank you so much. Have a beautiful day.

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peaceful & reception was lovely & so helpful our kids had the best time :)
Séjour de 2 nuits en août 2023
Réponse de Lauren le 28 août 2023
Hi Emily,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Satisfaisant

ron

Les points forts : Propreté et personnel et service
Nope
Séjour de 1 nuit en août 2023
Réponse de Lauren le 28 août 2023
Hi Ron,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Tracey

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff went above and beyond to make my stay with my dog as comfortable as possible. Accomodating my last minute requests with a smile. Can’t thank them enough
Séjour de 4 nuits en juillet 2023
Réponse de Ingenia Holidays SYD Hills le 31 juil. 2023
Thank you Tracey, for your kind words, it was a pleasure and look forward to seeing you again when next you come to Sydney Hills.

10/10 Excellent

Allen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent customer service. Room was clean and tidy. Close to shops and food. Great stay.
Séjour de 2 nuits en juillet 2023
Réponse de Lauren le 21 juil. 2023
Hi Allen,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Satisfaisant

Mubashar

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property definitely needs an immediate overhaul as it is very dusty inside. Older blankets, bed sheets etc. Bugs in bedsheets. Great staff with excellent communication. Overall, a good budget accommodation.
Séjour de 2 nuits en juillet 2023
Réponse de Lauren le 20 juil. 2023
Hi Mubashar,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Sara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Great for children and nice and quiet
Séjour de 3 nuits en juillet 2023
Réponse de Ingenia Holidays SYD Hills le 11 juil. 2023
Thank you so much much for your feedback. Very much appreciated.

10/10 Excellent

Shabaj

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s amazing
Séjour de 1 nuit en juin 2023
Réponse de Lauren le 3 juil. 2023
Hi Shabaj,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de Lauren le 26 juin 2023
Hi Amanda,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Rakhi

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The caravan park has all the facilities like swimming pool, bbq, games room, different cabins. It is secure place.
Séjour de 3 nuits en juin 2023
Réponse de Lauren le 13 juin 2023
Hi Rakhi,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Mishu, Hornsby

Séjour de 4 nuits en mai 2023
Réponse de Lauren le 29 mai 2023
Hi Mishu,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bien

Tom

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2023
Réponse de Lauren le 11 avr. 2023
Hi Tom,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

2/10 Horrible

Patrick

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I didn't like that i paid to have something that was unusable. Product and or service must be fit for purpose and it was not fit for purpose at all there was no privacy anywhere within the caravan park like in my own cabin not one part was private Will never go there again and will tell others not too as well they treat customers like atm machines
Séjour de 7 nuits en mars 2023
Réponse de Lauren le 11 avr. 2023
Hi Patrick,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Sean

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great cabin, easy to access and clean with comfy bed, will stay again anytime
Séjour de 1 nuit en mars 2023
Réponse de Lauren le 31 mars 2023
Hi Sean,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Serah

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Réponse de Lauren le 11 avr. 2023
Hi Serah,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bien

Alexander

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good value, everything worked plenty of shops near by
Réponse de Lauren le 22 févr. 2023
Hi Alexander,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Lyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, easy booking and check in , great location , cabin was old but quite functional with everything I needed.
Séjour de 2 nuits en février 2023
Réponse de Lauren le 17 févr. 2023
Hi Lyn,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Barry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de Lauren le 7 mars 2023
Hi Barry, Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bien

Tony

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en février 2023
Réponse de Lauren le 7 mars 2023
Hi Tony,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bien

Abid

Séjour de 1 nuit en janvier 2023
Réponse de Lauren le 8 févr. 2023
Hi Abid,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Heleen

Séjour de 1 nuit en janvier 2023
Réponse de Lauren le 7 mars 2023
Hi Heleen,Thank you for taking the time to provide us with your feedback after your stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Jessie

Les points forts : Propreté
Réponse de Lauren le 7 mars 2023
Hi Jessie,Thank you for taking the time to provide us with your feedback after your stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Satisfaisant

Lisa

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Great staff, property was tidy but could have been cleaner.
Séjour de 2 nuits en janvier 2023
Réponse de Lauren le 24 janv. 2023
Hi Lisa,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience.Warm Regards,Ingenia Holidays Team

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tight yet comfy cabin. Last family left us a couple of surprises that we had to clean up ourselves, it was convenient to have the trash bins nearby for that reason. Overall, a pleasant stay.
Réponse de Lauren le 19 janv. 2023
Hi Jennifer,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.Happy New Year Warm Regards,Ingenia Holidays Team

2/10 Horrible

Ingrid

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As soon as we arrived we asked to change cabins because the air con was blowing a fishy smell. Our room was also right next to the main road which we had not been aware from the booking we made. The room was dirty, there were silver bugs through the bed and we all had to share one bed which had hard objects in the springs. All up it was a terrible experience. The girl in the office didn’t seem to care either. Very overpriced for what we received.
Séjour de 1 nuit en novembre 2022
Réponse de Lauren le 23 nov. 2022
Hi Ingrid,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are sorry to hear of your experience, at Ingenia Holidays we strive to create a getaway experience that is enjoyable and comfortable - to hear we fell short of that is disappointing.Again, thank you for your comments. We have also made our park manager aware of your experience. Warm Regards,Lauren

6/10 Satisfaisant

Satomi

Voyage en famille avec de jeunes enfants
Affordable compared to other accommodations and always nice to have onsite play area. No fence between cabins so no privacy, had to have curtains closed all the time. Felt so confined in the already tiny cabin. Cleanness could definitely improve…the couch and a/c stunk. Bed was ok. Shower was ok but no soap holder. Everything very old.
Séjour de 2 nuits en octobre 2022
Réponse de Lauren le 2 nov. 2022
Hi Santomi,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are sorry to hear that we missed the mark on a few things during your stay with us. We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience.Again, thank you for your comments. We have also let our park manager know of your concerns. Warm Regards,Lauren

8/10 Bien

Diane

Voyage en famille
Les points forts : Propreté et personnel et service
I liked how clean the cabin was, including the bathroom. I liked receiving the reminder texts. I was disappointed that we couldn't swim in the pool. Also it was quite hot in the bedroom so our guests did not sleep that well.
Séjour de 1 nuit en octobre 2022
Réponse de lauren le 2 nov. 2022
Hi Diane,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

8/10 Bien

Timmothy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice little cabin. Close to the metro go easy access to Sydney
Séjour de 2 nuits en septembre 2022
Réponse de lauren le 10 oct. 2022
Hi Timmothy,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Again, thank you for your comments. We hope to see you again soon.Warm Regards,Lauren

6/10 Satisfaisant

Karen

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en septembre 2022
Réponse de Lauren le 5 oct. 2022
Hi Karen,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

8/10 Bien

Joon ho

Séjour de 1 nuit en septembre 2022
Réponse de Lauren le 23 sept. 2022
Hi Joon Ho,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

10/10 Excellent

Michele

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mould in shower all the rest was great
Séjour de 1 nuit en août 2022
Réponse de Lauren le 23 sept. 2022
Hi Michele,Thank you for taking the time to provide us with your feedback after your recent stay at Sydney Hills.We are happy to hear that you enjoyed your stay with us.We have also taken your feedback on board and have passed it onto our park manager to review. We look forward to seeing you again in the future.Warm Regards,Lauren