Piscine extérieure, parasols de plage, chaises longues
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Avis sur Crowne Plaza Sydney Burwood, an IHG Hotel

4 out of 5
Crowne Plaza Sydney Burwood, an IHG Hotel
60 Burwood Rd, Burwood, NSW

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 134 avis sur 240." "
Note des voyageurs de 8 (Bien), d’après 59 avis sur 240." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 240." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 240." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 240." "

9,0/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Rosanna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An absolute hidden gem. And the staff were AMAZING.
Séjour de 1 nuit en avril 2024
Réponse de manager le 12 mai 2024
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting Sydney and your and your family enjoyed your stay with us! We can't wait for you and your family to come back and see us again!

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de manager le 6 mai 2024
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting Sydney and your and your family enjoyed your stay with us! We can't wait for you and your family to come back and see us again!

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very friendly
Séjour de 1 nuit en avril 2024
Réponse de manager le 28 avr. 2024
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments and we look forward to seeing you again soon.

10/10 Excellent

Bao

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and modern hotel, my kids enjoyed the heated pool. Staff and receptionist were very nice.
Séjour de 1 nuit en avril 2024
Réponse de manager le 21 avr. 2024
I am very pleased that you enjoyed your stay with us and found the location and facilities provided desirable for your needs while in Sydney. We can't wait for you to come back and see us again!

10/10 Excellent

Jeff

Séjour de 1 nuit en avril 2024
Réponse de manager le 24 avr. 2024
We appreciate you taking the time to share your positive experience at Crowne Plaza Burwood .We are very pleased that you had such an enjoyable stay and I look forward to welcoming you back in the future.

10/10 Excellent

Yossra

Séjour de 1 nuit en mars 2024
Réponse de manager le 21 avr. 2024
Thank you so much for the wonderful ratings of our hotel. We're thrilled to hear that you had a fantastic time during your visit and enjoyed your stay. We eagerly look forward to welcoming you back again soon!"

10/10 Excellent

Alla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location especially if you are wanting yo be close yo Accor Stadium
Séjour de 1 nuit en février 2024
Réponse de manager le 29 févr. 2024
Thank you for choosing to stay at Crowne Plaza Burwood and for sharing your comments. We are delighted to read about your enjoyable experience with us

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overnight stay to watch Blink182. Price was not overpriced
Séjour de 1 nuit en février 2024
Réponse de manager le 29 févr. 2024
We are delighted to hear that you enjoyed your stay at Crowne Plaza Burwood .We look forward to welcoming you back in the future.

8/10 Bien

Dianne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything good except the huge pillows on which we could not sleep. So had no pillow as there were no smaller/ softer pillows available. (Irony here is pillow case had " soft" written on.) All else great. But, please, can your hotels stop lining every receptacle with plastic bags. Am sure you can think up a better rubbish system for the environment.
Séjour de 1 nuit en février 2024
Réponse de manager le 29 févr. 2024
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments and we look forward to seeing you again soon.

8/10 Bien

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast is just continental, it should be mentioned at booking stage, so i wouldnt habe paid for that. Thats the only disappointment.
Séjour de 1 nuit en février 2024
Réponse de manager le 29 févr. 2024
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments and we look forward to seeing you again soon.

10/10 Excellent

Stephen

Friendly clean and sophisticated environment
Séjour de 2 nuits en février 2024
Réponse de manager le 29 févr. 2024
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

10/10 Excellent

Kaitlin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best stay we have had in a hotel ever! We stayed in a beautiful suite with amazing views and so clean. The facilities are great with a roof top pool and bar that had a great drinks menu. The service was excellent among the hotel and restaurant staff, they were genuinely friendly and happy to help. Thank you for an amazing stay.
Séjour de 4 nuits en janvier 2024
Réponse de manager le 17 janv. 2024
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

10/10 Excellent

Tuan hao

Séjour de 1 nuit en janvier 2024
Réponse de Crowne Plaza Burwood le 15 janv. 2024
Thank you for a great review. We look forward to your next stay with us.

10/10 Excellent

Chahin

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Crowne Plaza Burwood le 15 janv. 2024
Thank you for a great review. We look forward to your next stay with us.

6/10 Satisfaisant

Renee

Voyage en famille
Les points forts : Propreté
Air conditioning in room 704 does not cool down. Sweltered for 3 nights. Advised reception.
Séjour de 2 nuits en décembre 2023
Réponse de Crowne Plaza Burwood le 26 déc. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments

8/10 Bien

Danfeng

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall it’s a good hotel to stay the only little concern is the mattress is too soft.
Séjour de 1 nuit en décembre 2023
Réponse de Crowne Plaza Burwood le 26 déc. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments

10/10 Excellent

Johanna

Séjour de 2 nuits en décembre 2023
Réponse de Crowne Plaza Burwood le 26 déc. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood.

6/10 Satisfaisant

Amy

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Crowne Plaza Burwood le 26 déc. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments

8/10 Bien

Rob

Séjour de 1 nuit en novembre 2023
Réponse de Crowne Plaza Burwood le 26 déc. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood.

8/10 Bien

Raina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed out overnight stay. We will stay again next time we are in Sydney. Close to Olympic Park
Séjour de 1 nuit en novembre 2023
Réponse de manager le 12 nov. 2023
Much appreciative for your positive review. I am very pleased to hear that you enjoyed your room and made good use of our convenient location, we look forward to seeing you again soon

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Early check in, the spaciousness of the room, Daniel who checked us in on front desk, 😀 Breakfast in the lovely coffee shop down stairs were all great, really had trouble faulting this motel, If i did i would have to say the chase lounge on the balcony needed a really good clean
Séjour de 1 nuit en novembre 2023
Réponse de manager le 12 nov. 2023
We are delighted to hear that you enjoyed your stay at Crowne Plaza Burwood . We are certainly very proud of the team and facilities that provided you with a wonderful experience. We look forward to welcoming you back in the future.

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Sydney hotel with family of 5
This hotel is fabulous. Beautiful, very large room, to fit family of 5 easily. Rooftop pool is amazing, with views to the city. Especially nice at night. Highly recommend.
Séjour de 1 nuit en novembre 2023
Réponse de manager le 9 nov. 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

8/10 Bien

Malcolm

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was average stay, for the price stag it was spacious room, clean. Even though room with a private balcony but no chair or table for sitting, that was a shame, won't be comfortable for longer stay. Not sure I liked the premium room with tile cold floor. Like the pool though but would be better it was cleaned overnight as rubbish was picked up here and there during the swim. Staff - hmmm pretty much lack of hospitality manners - more like guests greeting them then the other way round. Some basic training would be helpful.
Séjour de 1 nuit en novembre 2023
Réponse de manager le 12 nov. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments and we look forward to seeing you again soon.

10/10 Excellent

jeff

Séjour de 3 nuits en octobre 2023
Réponse de manager le 21 nov. 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

10/10 Excellent

KAISHUN

Séjour de 3 nuits en octobre 2023
Réponse de manager le 21 nov. 2023
I am very pleased that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Bien

YIM SHAN

Voyage en groupe
Les points forts : Propreté et équipements
The manpower in the restaurant is not enough when having the breakfast
Séjour de 6 nuits en octobre 2023
Réponse de manager le 1 nov. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments and we look forward to seeing you again soon.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant
Bed was slightly dipped. Too soft for me. Location was good, near options to eat
Séjour de 6 nuits en octobre 2023
Réponse de manager le 22 oct. 2023
Thank you for sharing your positive feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments and we look forward to seeing you again soon.

10/10 Excellent

Joo Hyun

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The location was great, close to the shopping mall and train station. Staff especially Momo was very kind and considerate who made my trip very memorable. Thank you Momo!
Séjour de 1 nuit en octobre 2023
Réponse de manager le 22 oct. 2023
I appreciate you taking the time to share your experience at Crowne Plaza Burwood . I am very pleased that the location was desirable for your needs while in Sydney. I will be sure to pass on your comments regarding the staff and we look forward to welcoming you back in the future.

10/10 Excellent

Michael Angelo

Séjour de 2 nuits en octobre 2023
Réponse de manager le 9 nov. 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

8/10 Bien

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A very lovely hotel with extremely helpful staff. Great location- not too far to Sydney Olympic Park or Darling Harbor & CBD Large spacious room Onyx is a fabulous restaurant as is the cafe -both are in house Parking onsite is great Our only little inconvenience was our TV & IPad didn’t work We would definitely stay here again
Séjour de 2 nuits en octobre 2023
Réponse de manager le 31 oct. 2023
I appreciate you taking the time to share your experience at Crowne Plaza Burwood . I am very pleased that the location was desirable for your needs while in Sydney. I will be sure to pass on your comments regarding the staff and we look forward to welcoming you back in the future.

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff, clean and tidy, close to shopping centre and public transport.
Séjour de 2 nuits en octobre 2023
Réponse de manager le 8 oct. 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

2/10 Horrible

Naif

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hi, They overcharged me, I thought my booking price was $176 and they charged me $287. Can you please assist with the refund When I booked through Expedia, your total was $176 I appreciate your assistance with this Also, the tv was not working and I called them with no assistance Thank you and I look forward to your response
Séjour de 1 nuit en octobre 2023
Réponse de manager le 3 oct. 2023
Dear NaifThank you for sharing your feedback regarding your recent stay at our hotel. We are disapoiunted to hear that your experience was affected by a discrepancy in the rate. The confirmation you received was in USD from Expedia, which may have caused the variance you observed. In the future, we recommend selecting AUD as your preferred currency when conducting your searches to avoid any inconvenience and damage to hotel reviews .kind regards

2/10 Horrible

Dan-Razvan

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Had a bit of a horrific stay. Lights started to flash at about 1am in the morning on the second night. I had to run out of the room to notice that I was the only one affected. I called reception and they told me that's okay, it happens when dimmable lights are close to off but I was sleeping, I didn't touch those lights. In the end, it was an issue with the power switches turning off and on. I was given another room and it was a downgrade. There were also some issues with the AC turning off/on randomly and on the day before the lights flashing I seen some sparks when turning off/on the washroom lights. I wonder if that's ok, especially when someone leaves the washrooms after a shower with his/her hands wet. Anyway, I've been given a smaller downgraded room and no managers or superiors came to me to explain the situation nor did I complain... maybe I should've. I did however manage to speak with someone from reception one night before I left and I was given 10% off food. Yeah, not being able to sleep that night and the flashbacks I had from horror movies (lol) + jetlag coming from the UK was only a 10% off food consolation for a day worth about 5$. I did however appreciate the late checkout that I was offered, unfortunately I had to leave early for my flight next morning. The staff I also noticed was a bit careless, especially the room cleaners when walking around. In a nutshell, perhaps I was just unlucky but this one of the worst stays I had ever and if I count $ paid.
Séjour de 5 nuits en septembre 2023
Réponse de manager le 1 oct. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments kind regards

10/10 Excellent

Rawdah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely no complaints, I will definitely book again.
Séjour de 1 nuit en septembre 2023
Réponse de manager le 11 sept. 2023
We are delighted to hear that you enjoyed your stay at Crowne Plaza Burwood . We are certainly very proud of the team and facilities that provided you with a wonderful experience. We look forward to welcoming you back in the future.

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de manager le 11 sept. 2023
We appreciate you taking the time to share your positive experience at Crowne Plaza Burwood . I look forward to welcoming you back in the future.

6/10 Satisfaisant

Washingiton

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Your rooms have no Microwave, you should improve on that, Also your breakfast should accommodate people who do not eat pork
Séjour de 2 nuits en septembre 2023
Réponse de manager le 4 sept. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood. We greatly appreciate your input and value your perspective on your stay.We noticed your comments regarding the microwave, and we apologize for any confusion. We would like to clarify that we do not advertise the presence of microwaves in our rooms, as we do not operate as a serviced apartment facility. In terms of our dining options, we are delighted to inform you that we offer Halal options both on our buffet and on-demand. You can enjoy a variety of dishes, including eggs, chicken sausages, pancakes, and more, tailored to your dietary preferences. We take pride in accommodating our guests' diverse needs and ensuring a memorable culinary experience.Once again, thank you for taking the time to share your thoughts with us. kind regards

6/10 Satisfaisant

Kim

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mini bar not stocked correctly, bathroom fixtures loose, no response when calling reception.
Séjour de 2 nuits en août 2023
Réponse de manager le 1 sept. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments and we look forward to seeing you again soon.

10/10 Excellent

Paul

Séjour de 1 nuit en août 2023
Réponse de manager le 30 août 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

8/10 Bien

Zimu

Les points forts : Propreté, personnel et service, confort de la chambre
Noisy at night
Overall a nice stay, friendly staff, clean room and location is perfect! Pity that construction continues to happen at night during our six days stay, quite noisy at night.
Séjour de 6 nuits en juillet 2023
Réponse de manager le 7 août 2023
We appreciate you taking the time to share your positive experience at Crowne Plaza Burwood . Apologies for the inconvenience from the constructions, they are done now, I am very pleased that you had an enjoyable stay overall and I look forward to welcoming you back in the future.

10/10 Excellent

Anita

Séjour de 1 nuit en août 2023
Réponse de manager le 7 août 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

10/10 Excellent

Geoffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property, the steakhouse was excellent and so was the rooftop bar. The breakfast buffet was very basic, and probbaly not worth it.
Séjour de 5 nuits en juillet 2023
Réponse de manager le 27 juil. 2023
Thank you for sharing your feedback following your recent experience at Crowne Plaza Burwood . We are appreciative of your comments and we look forward to seeing you again soon.

10/10 Excellent

Siu Wor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staffs services are excellent. Air-conditioning has many options that suit our different needs.
Séjour de 1 nuit en juillet 2023
Réponse de Crowne Plaza Burwood le 15 juil. 2023
Hi Siu,We are delighted to hear that you enjoyed our staff’s services and our air-conditioning options. We always strive to provide our guests with the best comfort and convenience possible.We appreciate your feedback and we hope to see you again soon at Crowne Plaza Burwood.Sincerely, Management Team

10/10 Excellent

Wilma

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All the staff we came into contact with were exceptional & the hotel is located in one of Sydney's best food precincts.
Séjour de 5 nuits en juin 2023
Réponse de manager le 13 juil. 2023
Thank you for your kind words and positive feedback. I am happy to hear that you had such an enjoyable stay with us. I will be sure to thank the staff for their attentiveness and hospitality. It is always encouraging to hear such favourable feedback and I would like to thank you for taking the time to share your experience. We look forward to seeing you when you are next in Sydney.

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very surprised at how much the area had to give for a couples night out.
Séjour de 1 nuit en juillet 2023
Réponse de manager le 9 juil. 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de manager le 7 juil. 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

10/10 Excellent

Michelle

Séjour de 2 nuits en juin 2023
Réponse de manager le 7 juil. 2023
Thank you for sharing your experience at Crowne Plaza Burwood . I am very pleased to hear that you enjoyed your stay with us . Should you be in Sydney in the future, we very much look forward to welcoming you back.

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice & comfortable rooms... the staff were approachable, friendly and willing to help with any queries or issues you may have...
Séjour de 2 nuits en juin 2023
Réponse de manager le 7 juil. 2023
Thank you for your kind words and positive feedback. I am happy to hear that you had such an enjoyable stay with us. I will be sure to thank the staff for their attentiveness and hospitality. It is always encouraging to hear such favourable feedback and I would like to thank you for taking the time to share your experience. We look forward to seeing you when you are next in Sydney

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly and the facility is good. Me and my 2 daughters enjoyed the stay. Just walking distance to the mall.
Séjour de 1 nuit en juin 2023
Réponse de manager le 25 juin 2023
We are pleased to read your review following your recent stay with us. We are delighted you took advantage of our central location and took comfort in our accommodation rooms. We look forward to welcoming you back when you are next in Sydney.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Long weekend stay.
Location, cleanliness and comfort of this hotel is very good. Transport clsoe plus lots of cafes and restuarants in a short walk. Rooftop bar and heated pool is great. The breakfast in the restuarant is not with slow serivice and the self serevice area being too small to cater when even a medium size group arrives. Insufficient staff at breakfast and some had to leave after 30 minutes as the hot order had not arrived. Hopefully this can be sorted as everything else is good.
Séjour de 1 nuit en juin 2023
Réponse de manager le 14 juin 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!

10/10 Excellent

Boris

Séjour de 1 nuit en juin 2023
Réponse de manager le 2 juil. 2023
Thank you so much for the awesome ratings of our hotel. We are delighted to hear you had a fantastic time visiting us and you enjoyed your stay . We can't wait for you to come back and see us again!