Avis
6,8
6,6/10
Propreté
7,2/10
Personnel et service
6,2/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
10 nov. 2013
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
6/10 Satisfaisant
Émilie, France
1 juin 2013
Les points forts : Propreté et personnel et service
Motel simple
Émilie
6/10 Satisfaisant
durville
18 mars 2013
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
durville
6/10 Satisfaisant
Voyageur vérifié
22 nov. 2012
Les points faibles : Personnel et service
Voyageur vérifié
8/10 Bien
Séverine, Nouméa
17 janv. 2010
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sleep Express Motel, Sydney
Séverine
2/10 Horrible
Cassidy
Voyage en couple
6 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Cassidy
Séjour de 1 nuit en mars 2024
Réponse de Team Arena le 9 mars 2024
Hi Cassidy, Thank you very much for taking the time to leave us a review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have taken your feedback on board and we will strive to make improvements accordingly.Best reagrds,
8/10 Bien
Anthony
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en mars 2024
Réponse de Team Arena le 9 mars 2024
Hi Anthony, Thank you for the wonderful rating! We're delighted you had an exceptional experience at Arena Hotel. Looking forward to welcoming you back!Kind regards,
4/10 Médiocre
Peter
Voyage en couple
11 févr. 2024
Les points faibles : Personnel et service et équipements
Peter
Séjour de 1 nuit en février 2024
Réponse de Team Arena le 29 févr. 2024
Hi Peter, Thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience did not meet your expectations. We apologize for any inconveniences you encountered during your stay.We hope you will consider giving us another chance to provide you with a more pleasant stay in the future.Best regards,
8/10 Bien
Mitzi
Voyage en famille avec de jeunes enfants
3 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mitzi
Séjour de 2 nuits en janvier 2024
Réponse de Team Arena le 29 févr. 2024
Hi Mitzi, Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you had a nice, quiet, clean, and safe stay. However, we sincerely apologize for the inconvenience you experienced with the late checkout not being communicated to our cleaners. This should not have happened, and we are reviewing our procedures to prevent this from occurring in the future. Your comfort and privacy are of the utmost importance to us, and we regret any disturbance this may have caused. We hope to welcome you back for an even better experience in the future.
10/10 Excellent
n
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
n
Séjour de 1 nuit en décembre 2023
Réponse de Team Arena le 29 févr. 2024
Dear valued guest,Thank you for taking the time to leave us a perfect review! We're thrilled to hear that you found our hotel to be a great value for the price. We appreciate your feedback regarding the shower screen and will address this to ensure a more comfortable stay for our future guests. We hope to welcome you back soon for another enjoyable stay.Best regards,
8/10 Bien
Phillip
Voyage en couple
3 déc. 2023
Les points forts : Personnel et service
Phillip
Séjour de 4 nuits en novembre 2023
Réponse de Team Arena le 5 déc. 2023
Hi Phillip,Thank you for taking the time to share your feedback with us. We're pleased to hear that despite the unexpected change in your travel plans, you found our hotel to be a convenient choice during your stay in the suburbs of Sydney.We appreciate your understanding regarding the room size, as we do operate as a small hotel with cozy accommodations. It's great to know that the bed provided you with a comfortable night's rest, and we're glad our laundry facilities were of use to you.It's wonderful that you were able to explore the local area easily with the nearby bus stop, and that it allowed you to venture over to Burwood for some great food. We always strive to offer value for money, and we're pleased that you found our hotel to be a reasonable option in a pinch.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, perhaps under more favorable travel circumstances.Safe travels!Best regards,
10/10 Excellent
Amy
Voyage en couple
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en décembre 2023
Réponse de Team Arena le 5 déc. 2023
Hi Amy,Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you had a consistently good stay with us. It's fantastic to know that our hotel's location, proximate to local shops, and its convenient distance to Qudos Bank Arena, added to the overall enjoyment of your visit.Our team strives to provide a memorable experience, and your positive feedback is truly appreciated. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to the area.Warm regards,
10/10 Excellent
Allan
Voyage en couple
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allan
Séjour de 1 nuit en décembre 2023
Réponse de Team Arena le 5 déc. 2023
Hi Allan,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay at our 5-star hotel and that the complimentary parking added to the overall convenience of your experience. Ensuring our guests have easy accessibility is a top priority, and we're delighted to know that it contributed to your positive impression.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share—we always strive to exceed our guests' expectations.Thank you once again for choosing our hotel, and we look forward to hosting you again soon!Best regards,
4/10 Médiocre
Graham
1 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Graham
Séjour de 2 nuits en novembre 2023
2/10 Horrible
Nancy, Ravenhall
Voyage d’affaires
28 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 6 nuits en novembre 2023
Réponse de Sean le 28 nov. 2023
Hi Nancy,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the challenges you encountered during your visit, and we truly appreciate your honesty, such a champion! We take all guest feedback seriously as it helps us identify areas for improvement.We are deeply sorry to hear about the cleanliness issues you experienced in your room, as well as the condition of the sheets. This is not the standard we strive to uphold, and we assure you that we are investigating and addressing these concerns with our housekeeping team to prevent similar incidents in the future.Regarding the smell of cigarette smoke from outside the building, we understand how unpleasant this can be for non-smoking guests, and we do take steps to enforce our non-smoking policy more diligently. In regards to traffic noise you can always request for a quiet room facing away from the highway – subject to availability. Unfortunately, we do try our best to reduce noise from the highway as much as possible, however, as we are located right next to a major highway in NSW some road noises are beyond our control. If you see our parking policy which is both available online and clearly visible at the hotel reception. Car parking is free of charge for standard sized vehicles (one parking space per room). Parking fees apply for guests needing more than one parking space, such as (but not limited to) vehicles with trailers, buses, or trucks. Cockroaches are a banned guest at the hotel, they do try to squat on the property when weather gets warm and humid, however, our pest control measures are always reinforced with regular pest control services.Please accept our sincere apologies for falling short of your expectations. When reserving a room at any accommodation I suggest you always have a read through the hotel and your reservations policy, especially in regards to parking when your staff are driving three 16 tonnes trucks and are planning to park in a standard sized parking space for passenger vehicles. Thank you for bringing these matters to our attention, and we appreciate your understanding as we work diligently to address these issues.
8/10 Bien
Kokie
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
27 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Kokie
Séjour de 2 nuits en novembre 2023
Réponse de Team Arena le 28 nov. 2023
Hi Kokie,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our reasonable prices, pet-friendly policy, and complimentary parking. It is wonderful to know that you found our location easily accessible and that the breakfast area added to the overall convenience of your visit.We sincerely appreciate your constructive feedback regarding the cleanliness of the rooms. Rest assured, we take your comments seriously and will work diligently with our housekeeping team to address this matter and make necessary improvements. Your insights are invaluable as we strive to enhance the overall experience for our guests.We are grateful for your recommendation and are thrilled to hear that you would consider staying with us again. We look forward to the opportunity of welcoming you back and ensuring a flawless experience on your next visit.Thank you once again for choosing to stay with us, and we truly appreciate your valuable feedback.
4/10 Médiocre
Carly
26 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carly
Séjour de 2 nuits en novembre 2023
Réponse de Team Arena le 5 déc. 2023
Hi Carly,Thank you for taking the time to share your feedback with us. We appreciate your decision to stay at our hotel and sincerely apologize for any aspects of your experience that may not have met your expectations.Your feedback is important to us, and we would love to learn more about your specific concerns to help us improve. If there are any particular areas where you feel we fell short, please don't hesitate to reach out to our team or share additional details so that we can address them promptly.We genuinely value your perspective, and we hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.Thank you for choosing our hotel.Best regards,
6/10 Satisfaisant
Samantha
Voyage d’affaires
21 nov. 2023
Samantha
Séjour de 1 nuit en novembre 2023
Réponse de Team Arena le 24 nov. 2023
Hi Samantha, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Kind regards,
10/10 Excellent
martin
Voyage en groupe
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
martin
Séjour de 1 nuit en novembre 2023
Réponse de Team Arena le 18 nov. 2023
Hi Martin, Thank you for the perfect rating! We're delighted you had an exceptional experience at Arena Hotel. Looking forward to welcoming you back!
8/10 Bien
Pravin
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pravin
Séjour de 1 nuit en octobre 2023
Réponse de Team Arena le 4 nov. 2023
Thank you so much for taking the time to post a review, Pravin!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.I suggest you send a reservation request with your preferred room location e.g. a room facing away from the highway or a quite room. We try our best to accommodate for guest requests to the best of our ability. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
8/10 Bien
Simon
Voyage en famille avec de jeunes enfants
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 3 nuits en octobre 2023
Réponse de Team Arena le 20 oct. 2023
Thank you so much for taking the time to post a review, Simon!We are so happy to hear that you enjoyed your stay with us, and that the facilities the hotel provided were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
4/10 Médiocre
Selma
6 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Selma
Séjour de 2 nuits en octobre 2023
Réponse de Team Arena le 7 oct. 2023
Hi Selma, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Kind regards,
6/10 Satisfaisant
Maryanne
Voyage en famille
2 oct. 2023
Maryanne
Séjour de 2 nuits en septembre 2023
Réponse de Team Arena le 6 oct. 2023
Hi Maryanne,Thank you for staying at Arena Hotel, & for taking the time to leave us a review. We are delighted to know that we have met your expectations of the hotel. However, i'm sorry to hear that your stay was not a perfect experience due to a noisy a/c. Since then, we have had our maintenance team carry out routine a/c maintenace in the room you have stay in to help reduce the noise issue. I do apologies for the inconvenience. We hope you see you again, in the near future. Kind Regards,
8/10 Bien
Mark
Voyage en famille
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en septembre 2023
Réponse de Team Arena le 19 sept. 2023
We are so happy to hear that you enjoyed your stay with us, & appreciate your continuous loyalty to the hotel. We work really hard to give our guests the best experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
2/10 Horrible
Jeannie
18 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jeannie
Séjour de 1 nuit en septembre 2023
Réponse de Team Arena le 19 sept. 2023
Hi Jeannie, Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. I can see that you have been in contact with hotel management to discuss your experience in more detail.We take great pride in the service our hotel provides, and are always looking for ways to improve those services, identify training opportunities, and provide an excellent guest experience. Please refer to the ongoing email correspondences with hotel management in regards to your matter.Yours Sincerely, Arena Hotel Reservations.
6/10 Satisfaisant
Wayne
Voyage en famille avec de jeunes enfants
17 sept. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Wayne
Séjour de 3 nuits en septembre 2023
Réponse de Shou I. le 20 sept. 2023
Hi Wayne, Thanks for sharing your feedback. We appreciate your kind comments about our affordable prices and guest convenience. We suggest when making a reservation to request for room facing away from the highway, rooms are much much quieter.We hope to see you in the near future.
10/10 Excellent
Ahmad
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
13 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ahmad
Séjour de 7 nuits en septembre 2023
Réponse de Team Arena le 19 sept. 2023
Hi Ahmad, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Arena Hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!
6/10 Satisfaisant
Karthik
Voyage en famille avec de jeunes enfants
8 sept. 2023
Les points faibles : Équipements
Karthik
Séjour de 1 nuit en septembre 2023
Réponse de Team Arena le 19 sept. 2023
Hi Karthik, Thank you for choosing our Arena Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations & the facilities available. Our hotel aims to provide an excellent experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future.
8/10 Bien
Miro
1 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miro
Séjour de 1 nuit en août 2023
Réponse de Shou I. le 3 sept. 2023
Hi Miro, Thanks so much for sharing your experience with us. We hope to see you again soon.
2/10 Horrible
Khaled El Kassar
24 août 2023
Khaled El Kassar
Séjour de 3 nuits en août 2023
Réponse de Shou I. le 28 août 2023
Dear Khaled, thank you for sharing feedback on your stay at Arena Hotel. I’m sorry to hear that your stay at our hotel could not satisfy you. Our housekeeping team is responsible for cleaning all rooms & reporting the conditions of the room after checking out - any damages that may have occurred during a guests stay. Unfortunately, customers do tend to show frustration & aggression towards staff when they are informed about paying for damaged hotel property. While we always try to meet at a common ground with guests, we do not tolerate guest misconduct & aggression towards staff at the hotel. Depending on the breach in hotel policy & the severity of the issue, a guest maybe banned from making any future reservations. I want to reassure you that your experience is not typical of what our guests receive unless of a guest misconduct, & we are taking your review very seriously. Kind regards, Team Arena.
6/10 Satisfaisant
Jodi
Voyage en famille
19 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Jodi
Séjour de 1 nuit en août 2023
Réponse de Shou I. le 25 août 2023
Hi Jodi, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. I am very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. I have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, Team Arena.
10/10 Excellent
Narelle
16 août 2023
Narelle
Séjour de 1 nuit en août 2023
Réponse de Team Arena le 19 août 2023
Thank you so much for taking the time to post a review, Narelle!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
2/10 Horrible
Shalendra
Voyage en famille avec de jeunes enfants
11 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Shalendra
Réponse de Shou I. le 26 juil. 2023
Hi Shalendra, Thank you very much for taking the time to leave us a review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very sorry to hear that you didn’t have a great experience in our hotel – one of our goals are to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board and appropriate departments have been spoken to, we will strive to make improvements accordingly. Pest control at the hotel is undertaken every quarter, as required. Unfortunately, due to weather such as rain or cold temperatures we may see one or two insects seeking warmer environments within the building. While these are rare occurrences, we do apologize for any inconvenience caused. With much appreciation,Shou I. Arena Hotel Reservations Team.
10/10 Excellent
Rodney
Voyage en couple
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rodney
Séjour de 2 nuits en juin 2023
Réponse de Sean le 4 juil. 2023
Hi Rodney, On behalf of our entire staff we would like to thank you for choosing to stay at Arena Hotel. We thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
10/10 Excellent
Gavin
Voyage d’affaires
23 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gavin
Séjour de 1 nuit en juin 2023
Réponse de Shou I. le 26 juin 2023
Thank you so much for taking the time to post a review, Gavin.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Team Arena.
8/10 Bien
Anne
19 juin 2023
Anne
Séjour de 1 nuit en juin 2023
Réponse de Shou I. le 26 juil. 2023
Thanks so much for sharing your experience with us. We hope to see you again soon.
10/10 Excellent
Rodney
Voyage en couple
13 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rodney
Séjour de 3 nuits en juin 2023
Réponse de Shou I. le 26 juin 2023
We appreciate the time you've taken to post a review, Rodney!We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We do apologize for the poor Wi-Fi connection, from time to time when everyone is using the Wi-Fi simultaneously the connection does tend to slow down or prioritize connection to certain routers. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Team Arena.
8/10 Bien
Sharon
12 juin 2023
Les points forts : Personnel et service
Sharon
Séjour de 2 nuits en juin 2023
Réponse de Shou I. le 26 juin 2023
Thank you for staying at Arena Hotel and for taking the time to share your experience with us.We're delighted to know that both staff and the rooms have met expectations. We hope to have the chance to welcome you again!Team Arena.
6/10 Satisfaisant
Kurt
Voyage d’affaires
3 mai 2023
Kurt
Séjour de 1 nuit en mai 2023
Réponse de Sean le 3 mai 2023
Hi Kurt, Thank you for taking the time to post a review of our property. We are so happy to hear that we were able to meet your expectations.We look forward to welcoming you again!
10/10 Excellent
Karen
8 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en avril 2023
Réponse de Shou I. le 1 mai 2023
Hi Karen, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Arena Hotel. Our goal is always to meet & exceed guest expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Hope to see you again, in the near future. Team Arena Hotel
10/10 Excellent
Gareth
30 mars 2023
Gareth
Séjour de 3 nuits en mars 2023
Réponse de Shou I. le 4 avr. 2023
Thank you so much for taking the time to post a review, Gareth!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the best experience possible, so reviews like yours are truly rewarding to see.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!– Team Arena Hotel.
6/10 Satisfaisant
Kat
28 mars 2023
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Kat
Réponse de Sean le 18 avr. 2023
Hi Kat, We appreciate receiving your feedback, I'm sorry to see that you weren't completely happy with your experience with us. We do apologize for not meeting guest expectations,Arena Hotel Team.
4/10 Médiocre
Kristin
Voyage en famille avec de jeunes enfants
22 mars 2023
Les points forts : Personnel et service
Kristin
Séjour de 1 nuit en mars 2023
Réponse de Shou I. le 4 avr. 2023
Dear Kristin,Thank you for offering up this feedback, and I’m happy to hear that our staff have met your expectations. I’m disappointed however to hear that you felt that the maintenance of the room wasn’t up to scratch. At Arena Hotel we’re always looking to improve, relevant departments have been informed regarding the issue in your room. We do have rooms that are facing away from the highway, these rooms are much quieter & can be allocated to your reservation if a guest makes a request & that there is room availability. If you ever return to the area and are in need of night’s sleep, my team and I would be honoured to host you again. -Team Arena Hotel.
4/10 Médiocre
Kayley
5 mars 2023
Kayley
Séjour de 1 nuit en février 2023
Réponse de Shou I. le 4 avr. 2023
Hi Kayley, I’m sorry to hear you felt that our service wasn’t up to scratch. At Arena Hotel we’re always looking to improve, reviews like this always motivate us to do better. - Team Arena Hotel.
8/10 Bien
Sean
19 févr. 2023
Sean
Séjour de 1 nuit en février 2023
Réponse de Sean le 21 févr. 2023
Hi Sean, Thank you for taking the time to give us a stellar rating. We love seeing that a guest has enjoyed staying at the hotel.Looking forward to welcoming you again!
6/10 Satisfaisant
Ayumi
Voyage en groupe
17 févr. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Ayumi
Séjour de 6 nuits en février 2023
Réponse de Sean le 19 févr. 2023
レビューありがとうございます。 お部屋に問題があったとのこと、申し訳ございません。ご指摘いただきありがとうございます。 これらの問題に関して、関連部門は話し合われました。 ゲストの期待に応えるために、ホテルの特定の側面を改善するためにこれを使用したため、率直なレビューに感謝します。 このたびは、お時間を割いてご報告いただきありがとうございます。 私たちはより良いものにするためにフィードバックを使用します。
2/10 Horrible
Hussain
Voyage en famille
5 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hussain
Séjour de 1 nuit en janvier 2023
Réponse de Matt le 17 févr. 2023
Dear HussainWe're sorry you were unhappy, let us know what was not up to your standard and we can work hard to fix the issue you experienced. Thanks for letting us know.
6/10 Satisfaisant
Dale
Voyage en famille
3 févr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Dale
Séjour de 1 nuit en février 2023
Réponse de Matt le 17 févr. 2023
Dear Dale,We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
10/10 Excellent
Richard
Voyage en famille
3 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en février 2023
Réponse de Sean le 11 févr. 2023
Dear Guest, We're glad to hear that your expectations at the hotel have been met.Thanks for the 5 star rating, hope to see you again,Arena Hotel.
2/10 Horrible
Cara
28 déc. 2022
Cara
Séjour de 1 nuit en décembre 2022
Réponse de Sean le 18 févr. 2023
Hi Cara,We're sorry that the hotel did not meet your expectations, let us know what was not up to standard and we can work hard to fix the issue(s) you've experienced. Thanks for leaving us a review, it helps make us improve the service we provide to our customers.