Avis sur Adina Apartment Hotel Sydney Airport
Adina Apartment Hotel Sydney Airport
17 Bourke Road, Mascot, NSW
Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2024
Réponse de Allison le 12 mars 2024
Hi Romain,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Regis
24 juil. 2023
Regis
Séjour de 5 nuits en juillet 2023
Réponse de Adina Apartment Sydney Airport Team le 28 août 2023
Dear Regis,Thank you for staying with us,we are thrilled that you thoroughly enjoyed the hotel facilities & location.We look forward to welcoming you back in the future.Kind Regards Adina Apartment Sydney Airport Team
8/10 Bien
Pascal
14 juin 2023
Pascal
Séjour de 1 nuit en juin 2023
Réponse de Adina Apartment Hotel Sydney Airport le 15 juin 2023
Hi Pascal,Thank you for your time to leave such a positive review. We are delighted to know that you enjoyed your stay. We hope to accommodate you again in the near future.Kind regards,The Adina Team
10/10 Excellent
Alexandra
Voyage d’affaires
19 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alexandra
Séjour de 1 nuit en mars 2023
Réponse de Adina Apartment Hotel Sydney Airport le 20 mars 2023
Hi Alexandra, Thank you for staying with us at Adina Sydney Airport. We are glad you enjoyed your stay with us and left a positive review based on your experience :) We hope to see you next time! Kind regards, The Reception Team
10/10 Excellent
JEAN-CHRISTOPHE
30 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J’ai déjà réservé pour l’année prochaine
JEAN-CHRISTOPHE
Séjour de 3 nuits en novembre 2022
Réponse de Shu le 2 déc. 2022
Thank You
8/10 Bien
Philippe
6 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne adresse
Philippe
Séjour de 1 nuit en juin 2022
10/10 Excellent
Voyageur vérifié
Voyage en famille
5 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Barbara le 6 févr. 2020
Thank you for your review, it is greatly appreciated and we are glad to see that you enjoyed your stay. We hope to see you staying with us again in the near future!
8/10 Bien
chantal
Voyage d’affaires
5 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jour de 15 j en dec 2019
chantal
Séjour de 4 nuits en novembre 2019
Réponse de Barbara le 8 déc. 2019
Thank you for your feedback, it is very much appreciated. We hope to have you staying with us again in future.
10/10 Excellent
eric
27 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sydney la grande
eric
Séjour de 2 nuits en novembre 2019
Réponse de Barbara le 1 déc. 2019
Thank you for your feedback, it is very much appreciated. Hope to see you staying with us again in the near future.
8/10 Bien
Stephane
22 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel pratique à côté de l aéroport
Stephane
Séjour de 2 nuits en mai 2019
Réponse de Barbara le 26 mai 2019
Thank you for your feedback, it is much appreciated!
8/10 Bien
Boris
7 janv. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Boris
Séjour de 2 nuits en décembre 2018
Réponse de Barbara le 11 janv. 2019
Thank you! We are are glad you enjoyed your stay. Your feedback is much appreciated.
10/10 Excellent
Dom, Canada
1 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dom
Séjour de 3 nuits en septembre 2018
Réponse de Barbs le 14 oct. 2018
Thank you for your feedback, we do appreciate it. Hope to see you staying with us in furture!
8/10 Bien
Christine, Suisse
19 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christine
Séjour de 1 nuit en septembre 2018
Réponse de Barbara le 25 sept. 2018
Thank you for your feedback, it is much appreciated. Hope to see you staying with us in future.
10/10 Excellent
KELDIA
22 juin 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KELDIA
Séjour de 1 nuit en juin 2024
Réponse de Sandy Lee le 23 juin 2024
Dear Keldia,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us and found our Apartment convenient, being so close to shops, transport, and restaurants.We look forward to welcoming you back to the hotel in the near future.Kind regards,Sandy LeeFront Office Duty Manager
10/10 Excellent
Maura
19 juin 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maura
Séjour de 1 nuit en juin 2024
Réponse de John Villanueva le 21 juin 2024
Hi Maura,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon! Kind regards,John VillanuevaAdina Apartment Sydney Airport
8/10 Bien
Suzanne, Nadi Airport
16 juin 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suzanne
Séjour de 1 nuit en juin 2024
Réponse de Sandy Lee le 16 juin 2024
Dear Suzanne,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport.We are delighted to see you had a great time and enjoyed the convenient location and recognizing our staff effort.These are the feedback that really boost morale with our staff knowing they are making our guests' stay a positive experience.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager
8/10 Bien
Marcus
Voyage en famille
10 juin 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcus
Séjour de 3 nuits en juin 2024
Réponse de Sandy Lee le 12 juin 2024
Dear Marcus,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager
10/10 Excellent
Timothy
Voyage en famille avec de jeunes enfants
8 juin 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en juin 2024
Réponse de Allison le 9 juin 2024
Hi Timothy,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Michaela
Voyage en couple
3 juin 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michaela
Séjour de 1 nuit en juin 2024
Réponse de Sandy Lee le 3 juin 2024
Dear Michaela,Thank you for taking the time to provide feedback regarding your stay. It was nice to read that you had an enjoyable time with us. Your feedback is valuable to us in ensuring we continue to improve guest experience. We have also taken note of guest preferences such as having a pillow menu into consideration when updating our rooms. We look forward to welcoming you back to the hotel in the near future. Kind regards, Sandy Lee Front Office Duty Manager
10/10 Excellent
Robert
2 juin 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mai 2024
Réponse de Allison le 3 juin 2024
Hi Robert,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Bryan
Voyage en couple
29 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bryan
Séjour de 1 nuit en mai 2024
Réponse de Sandy Lee le 30 mai 2024
Dear Bryan,Thank you so much for sharing your review based on your recent stay.We loved hosting you just as much as you enjoyed staying with us. I'm so happy to read that you found our room and the hotel location perfect for your stay with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager
10/10 Excellent
deborah
29 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
deborah
Séjour de 1 nuit en mai 2024
Réponse de Sandy Lee le 30 mai 2024
Dear Deborah,Thank you for taking the time to share your recent experience through the survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future!Kind regards,Sandy LeeFront Office Duty Manager
8/10 Bien
Joey, Draper
Voyage en famille
27 mai 2024
Joey
Séjour de 1 nuit en mai 2024
Réponse de Sandy Lee le 30 mai 2024
Dear Joey,Thank you for sharing your feedback and we sincerely apologise for the inconvenience you experienced over your stay with us. The comfort and privacy of our guests are of the utmost importance to us, and I deeply regret that we fell short of meeting these expectations. We are committed to making the necessary improvements.We have also taken note of guest preferences such as the bed firmness and a pillow menu into consideration when updating our rooms.We hope to have the chance to welcome you back.Kind regards,Sandy LeeFront Office Duty Manager
10/10 Excellent
Sumit
27 mai 2024
Sumit
Séjour de 2 nuits en mai 2024
Réponse de Allison le 16 juin 2024
Hi Sumit,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Lawrence
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 3 nuits en mai 2024
Réponse de Sandy Lee le 27 mai 2024
Dear Lawrence,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. We are delighted to see you had a great time and enjoyed the convenient location, spacious room, and recognizing our staff effort. These are the feedback that really boost morale with our staff knowing they are making our guests' stay a positive experience. We hope to welcome you back to see us again soon! Kind regards, Sandy Lee Front Office Duty Manager
10/10 Excellent
deborah
24 mai 2024
deborah
Séjour de 1 nuit en mai 2024
Réponse de Allison le 14 juin 2024
Hi Deborah,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Leigh-Ann
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leigh-Ann
Séjour de 1 nuit en mai 2024
Réponse de Allison le 24 mai 2024
Hi Leigh-Ann,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
8/10 Bien
Frank
22 mai 2024
Les points forts : Propreté et personnel et service
Frank
Séjour de 1 nuit en mai 2024
Réponse de Allison le 24 mai 2024
Hi Frank,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Veronica
15 mai 2024
Veronica
Séjour de 1 nuit en mai 2024
Réponse de Allison le 7 juin 2024
Hi Veronica,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
4/10 Médiocre
Mashael
14 mai 2024
Mashael
Séjour de 2 nuits en mai 2024
Réponse de Allison le 16 mai 2024
Hi Mashael,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
rodney
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
rodney
Séjour de 2 nuits en mai 2024
Réponse de Sandy Lee le 15 mai 2024
Dear Rodney,Thank you for your kind feedback on your recent stay with us.We are pleased you were able to utilize our prime location within walking distance from shops, cafes and restaurants not to mention public transport.We look forward to accommodating you back again in the near future.Kind regards,Sandy LeeFront Office Duty Manager
10/10 Excellent
Cara
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cara
Séjour de 20 nuits en avril 2024
Réponse de Sandy Lee le 14 mai 2024
Dear Cara,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. We are delighted to see you had a great time and enjoyed the convenient location and recognizing our staff effort. We hope to welcome you back to see us again soon! Kind regards, Sandy Lee Front Office Duty Manager
4/10 Médiocre
Tan Hung Esther
Voyage en famille
12 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tan Hung Esther
Séjour de 1 nuit en mai 2024
Réponse de Allison le 13 mai 2024
Hi Tan,We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. It is extremely disappointing to know your stay was not ideal on this occasion. Please know that we do provide toothbrush or mugs upon requests from reception.Kind regards,Allison LeDuty Manager
10/10 Excellent
Mashael
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mashael
Séjour de 3 nuits en mai 2024
Réponse de Allison le 12 mai 2024
Hi Mashael,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon! Kind regards,Allison LeDuty Manager
10/10 Excellent
Mashael
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mashael
Séjour de 1 nuit en mai 2024
Réponse de Allison le 12 mai 2024
Hi Mashael,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon! Kind regards,Allison LeDuty Manager
6/10 Satisfaisant
Namiki
10 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Namiki
Séjour de 1 nuit en mai 2024
Réponse de Sandy Lee le 12 mai 2024
Dear Namiki,Thank you for your kind feedback on your recent stay with us. It was our pleasure to host you and we are very happy to see that everything was up to your standards. We look forward to accommodating you back again in the near future. Kind regards, Sandy Lee Front Office Duty Manager
10/10 Excellent
Sherrin
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherrin
Séjour de 2 nuits en avril 2024
Réponse de Allison le 10 mai 2024
Hi Sherrin,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Peter
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en avril 2024
Réponse de Allison le 7 mai 2024
Hi Peter,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
2/10 Horrible
Priyanka
Voyage d’affaires
3 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Priyanka
Séjour de 2 nuits en mai 2024
Réponse de Damien Duong, Hotel General Manager le 3 mai 2024
Hi Priyanka,Thank you for taking the time to share your experience. The team at Adina Apartment Hotel Sydney Airport take all feedback received very seriously and it is unfortunate your stay with us was less than ideal. We pride ourselves on the level of service and hospitality of all our staff, and I apologise you didn’t experience this. An accusation such as bed bugs is taken very seriously by the hotel and we have had an emergency inspection by Pest Control organised and they have not found any evidence in the room you stayed in. The entire hotel and our guest rooms are serviced monthly by pest control to ensure we offer our guests a positive and enjoyable stay.I kindly request that any queries or concerns you may have are discussed at the hotel in the future as we would always like to resolve them as quickly as possible. I hope that the team and I at Adina Sydney Airport can renew your confidence in the Hotel and welcome you back soon.
2/10 Horrible
WONG CHUN
28 avr. 2024
Les points faibles : Personnel et service
WONG CHUN
Séjour de 3 nuits en avril 2024
Réponse de Allison le 19 mai 2024
Hi WONG,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Troy
Voyage d’affaires
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Troy
Séjour de 3 nuits en avril 2024
Réponse de Allison le 24 avr. 2024
Hi Troy,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
YOSHITAKA
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YOSHITAKA
Réponse de Allison le 24 avr. 2024
Hi YOSHITAKA,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon! Kind regards,Allison LeDuty Manager
8/10 Bien
Gary
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 3 nuits en avril 2024
Réponse de Allison le 10 mai 2024
Hi Gary,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Lynette
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynette
Séjour de 1 nuit en avril 2024
Réponse de dc le 15 avr. 2024
Hi LynetteThank you for your kind words, we look forward to having you stay with us again soon. Enjoy your week ahead.Adina Sydney airport
10/10 Excellent
Louise
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 1 nuit en avril 2024
Réponse de Allison le 15 avr. 2024
Hi Louise,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
8/10 Bien
Xerxes
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xerxes
Séjour de 1 nuit en février 2024
Réponse de Adina Mascot le 11 avr. 2024
Hi Xerxes,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Damien DuongHotel General Manager
10/10 Excellent
DIANE, Austin
Voyage en groupe, Voyage d’affaires
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DIANE
Séjour de 1 nuit en avril 2024
Réponse de Allison le 8 avr. 2024
Hi DIANE,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Habibur, Dhaka
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Habibur
Séjour de 1 nuit en avril 2024
Réponse de Allison le 7 avr. 2024
Hi Habibur,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon! Kind regards,Allison LeDuty Manager
8/10 Bien
Eto
4 avr. 2024
Eto
Séjour de 1 nuit en avril 2024
Réponse de Allison le 7 avr. 2024
Hi Eto,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!Kind regards,Allison Le
10/10 Excellent
Jeannie
2 avr. 2024
Jeannie
Séjour de 1 nuit en avril 2024
Réponse de Allison le 22 avr. 2024
Hi Jeannie,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager