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Avis sur Shangri-La Suzhou

5 out of 5
Shangri-La Suzhou
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 89 avis sur 148." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 148." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 148." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 148." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 148." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

hakim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super rapport qualité prix
Nice
Séjour de 5 nuits en octobre 2017
尊敬的客人，感谢您下榻苏州香格里拉大酒店并在此给我们评分；酒店一直以来的经营理念为香格里拉热情好客，亲如家人，致力于为客人提供独具特色的亚洲待客之道和热情服务；我们真诚地期待您的再次光临，酒店管理层。

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Confortable
Hotel Confortable
Réponse de Angel le 2 août 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Bien

Stan, Shanghai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
Nice hotel, close to the train station, perfect service, clean room but i expected it a bit more modern and more comfortable for Shangri-la standard. I was disappointed by the bathroom and very disappointed by the free toiletries which were not good enough for a hotel of this standard. Once again i want to emphasise the service quality at every level.
Réponse de Angel le 2 août 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Bien

XIN

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Séjour de 5 nuits en avril 2024
Réponse de Shangri-La Suzhou le 6 mai 2024
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Dowan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
매우 청결합니딘 위치도 좋습니다
Séjour de 5 nuits en janvier 2024
Réponse de Shangri-La Suzhou le 19 févr. 2024
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Shangri-La Suzhou le 19 févr. 2024
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

8/10 Bien

Katsuhiko

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Shangri-La Suzhou le 5 janv. 2024
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

JIHO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
주변에 쇼핑몰 및 편의시설이 있어 좋았습니다
Séjour de 2 nuits en décembre 2023
Réponse de Shangri-La Suzhou le 18 déc. 2023
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

8/10 Bien

WON CHUL

Les points forts : Propreté
Breakfast good, but no bbutter
Séjour de 1 nuit en décembre 2023
Réponse de Shangri-La Suzhou le 18 déc. 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very memorable experience
Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Séjour de 4 nuits en novembre 2023
Réponse de Shangri-La Suzhou le 20 nov. 2023
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Luis

Séjour de 7 nuits en novembre 2023
Réponse de Shangri-La Suzhou le 18 déc. 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Bien

MEI LAN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Shangri-La Suzhou le 18 déc. 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Bien

Shawn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Shangri-La Suzhou le 18 déc. 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Nai Hsiang

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Shangri-La Suzhou le 18 déc. 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Scarlett

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Shangri-La Suzhou le 18 déc. 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Bien

James

Voyage en couple
Les points forts : Propreté et personnel et service
Cleaness
Séjour de 2 nuits en mai 2023
Réponse de Shangri-La Suzhou le 18 déc. 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

XIN

Séjour de 6 nuits en avril 2023
Réponse de Shangri-La Suzhou le 18 déc. 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Bien

Ta Chun

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
房内老旧的香格里拉
房内虽大，但设施非常老旧。竟然还有24吋的电视，遥控器简直可以当作古董了。酒店位置地图上看来是在龙湖天街不远，实际上走路还是要个10分钟左右，在寒冷的12月，根本不想出门走过去。住的是高楼层，景观不错。
Séjour de 2 nuits en décembre 2022
Réponse de Shangri-La Suzhou le 8 mars 2023
尊敬的宾客您好，十分感谢您花费宝贵时间与我们分享您的入住体验。您的评价将转达至酒店相关团队，今后我们会不断提升酒店设施和服务，尽全力为宾客带来满意的旅行体验，期待您的再次光临！祝您阖家安康，生活愉快！

10/10 Excellent

Adam

Séjour de 2 nuits en juin 2022
Réponse de Shangri-La Suzhou le 24 juin 2022
尊敬的宾客，感谢您入住苏州香格里拉。您的满意与肯定是我们前进的不懈动力。在您的鼓励和肯定下，我们会更加致力于为宾客提供热情贴心的服务。我们期待在不久的将来能够再次欢迎您的到来，祝您生活愉快！

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
日本人街に最も近い
日本人街近く、地下鉄は遠い。
Séjour de 1 nuit en novembre 2021
Réponse de Shangri-La Suzhou le 12 nov. 2021
Dear Guests, thank you for taking your time to write the review. Our hotel is located on levels 28 to 51 of the Metropolitan Tower, the landmark of Suzhou New District. The room is at least 42 square metres, and you can enjoy spectacular views of the city from your room. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

8/10 Bien

BO

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
旅行
中规中矩的服务
Séjour de 1 nuit en janvier 2021
Réponse de Shangri-La Hotel, Suzhou le 21 janv. 2021
尊敬的宾客，感谢您选择苏州香格里拉大酒店并在此分享您的体验。苏香一向以“发自内心的待客之道，创造难以忘怀的美好经历，时刻令客人喜出望外”为使命，不断寻求发展空间，全面满足客人更高层次的多方位的需求。酒店从宽敞气派的酒店大堂，到温馨舒适的客房，均为您提供难忘的住宿体验。因为这不只是您此刻的驻足地，更是您精彩旅程的开始。感谢您对我们酒店的认可和喜爱，我们将会继续努力，期待在您下次光临时提供更优质的服务。谢谢!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
属于老牌的高端酒店，交通便利，服务周到，位于新区cbd，对面就是龙湖，购物吃饭极度便利！
Séjour de 1 nuit en janvier 2021
Réponse de Shangri-La Hotel, Suzhou le 5 janv. 2021
尊敬的客人，感谢您入住苏州香格里拉大酒店并在此分享您的入住体验！酒店位于高新区核心地段，楼高高达232米，视野广阔，令您尽览姑苏城的美景。您可以乘坐地铁3号线直达酒店，非常便利。此外还能步行至毗邻的大型购物中心：龙湖天街、金鹰，丰富您的出行选择。感谢您对我们酒店的认可和喜爱，我们将会继续努力，期待在您下次光临时提供更优质的服务。谢谢!

10/10 Excellent

shujiro

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
立地、部屋ともによし
蘇州新区日本料理屋が集中する商業街が徒歩圏と非常に便利な立地。部屋も申し分ない。
Séjour de 1 nuit en octobre 2020
Réponse de Shangri-La Hotel, Suzhou le 7 déc. 2020
Dear Guests, thank you for taking your time to write the review.We are very pleased to know that you had an enjoyable stay experience in Shangri- La Hotel, Suzhou, and that you had found our service satisfactory. We look forward to welcoming you back soon. Best regards,

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
廊下でタバコの匂いがした。かなりがっかりした。someone smoked in his room or somewhere in the hotel. So disappointed.
Séjour de 1 nuit en avril 2020

10/10 Excellent

Khelu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely vacay
Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Séjour de 2 nuits en décembre 2019
Réponse de Bob Liu le 19 déc. 2019
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. We look forward to welcoming you back soon in the near future. Have a good day!

10/10 Excellent

Dave

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Séjour de 2 nuits en novembre 2019
Réponse de Bob Liu le 17 déc. 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
チェックインの際に、朝食の事で予約内容と異なることがありました為、マネージャーらしい方に相談してたら、即解決して頂きました、大満足でした！
Séjour de 2 nuits en novembre 2019
Réponse de Bob Liu le 17 déc. 2019
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Kyoungshik

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
아주 편하게 잘 일을 마쳤습니다
Séjour de 4 nuits en novembre 2019
Réponse de Bob Liu le 17 déc. 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Have a good day!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Katherine Liu le 31 oct. 2019
尊敬的宾客，您好！感谢您选择苏州香格里拉大酒店入住，非常荣幸能为您服务。感谢您对酒店的肯定，期待您的再次光临。祝您生活愉快！

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Shirley Zhu, Director of Communications le 18 oct. 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
お得に贅沢な宿泊
42階の部屋からの夜景は絶景！ 朝食のビュッフェも種類も豊富で美味しい！ この値段での宿泊はとってもお得でした♪
Séjour de 1 nuit en octobre 2019
Réponse de Shirley Zhu, Director of Communications le 15 oct. 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2019
Réponse de Shirley Zhu, Director of Communications le 8 oct. 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
家族旅行にオススメ
観光地からも遠くなく、日本食街も近くにあるため、日本人にはオススメです。
Séjour de 1 nuit en septembre 2019
Réponse de Shirley Zhu, Director of Communications le 19 sept. 2019
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ありがとうございました
Séjour de 1 nuit en août 2019
Réponse de Shirley Zhu, Director of Communications le 6 sept. 2019
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Tokiko

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
子連れに良い
レイトチェックアウトのプランが子連れにとってとてもありがたかったです。２日目はプールで子供を遊ばせてゆっくり帰ることができました。
Séjour de 1 nuit en août 2019
Réponse de Shirley Zhu, Director of Communications le 5 sept. 2019
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

guang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
不错
不错
Séjour de 1 nuit en août 2019

10/10 Excellent

Skoyaji, 大阪

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ベットの寝心地が良い
Séjour de 1 nuit en juillet 2019
Réponse de Shirley Zhu, Director of Communications le 19 juil. 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

WANWEI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de Shirley Zhu, Director of Communications le 18 juil. 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
Réponse de Shirley Zhu, Director of Communications le 15 juil. 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2019
Réponse de Shirley Zhu, Director of Communications le 8 juil. 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Troy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great place to stay
A wonderful experience from the beginning. They always make your stay worthwhile
Séjour de 2 nuits en juin 2019
Réponse de Shirley Zhu, Director of Communications le 18 juin 2019
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

8/10 Bien

June

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
Séjour de 1 nuit en mai 2019
Réponse de Shirley Zhu, Director of Communications le 3 juin 2019
Dear valued guest, thank you for taking the time to share with us your feedback on expedia.com. Regarding with the taxi service you mentioned, we have delivered the comments to our front office department, they will take prompt actions to improve the service quliaty to ensure guests a more pleasent accomodation experience. We look forward to welcoming you back soon. Best regards,

8/10 Bien

Suk Ching Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Too far from the old city.
Hotel style is a bit outdated. The outside traffic is heavy and roads are under construction. It is difficult to cross the roads to the other malls.
Séjour de 1 nuit en mai 2019
Réponse de Shirley Zhu, Director of Communications le 20 mai 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. Kindly be advised that you could take Suzhou Metro line 1 (at Ta Yuan Road station, about 15 minutes' walk from our hotel) to old city within 15minutes. If you need any help during your stay, please feel free to contack with us. Best regards,

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en mai 2019
Réponse de Shirley Zhu, Director of Communications le 20 mai 2019
Dear Guests, Thank you for taking your time to write the review. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Bien

reiko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
金鶏湖が近くにあって、景色が素晴らしく、空気も美味しくいやされました！
ホテルがとても新しく、家具、内装ともピカピカで、泊まっていって贅沢な気分にさせられる。中華料理も美味しかった。
Séjour de 1 nuit en mai 2019
Réponse de Shirley Zhu, Director of Communications le 13 juin 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Chih-Yao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de Shirley Zhu, Director of Communications le 13 mai 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2019
Réponse de Shirley Zhu, Director of Communications le 6 mai 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

tsuyoshi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
サウナ、プールがいい
Séjour de 1 nuit en mai 2019
Réponse de Shirley Zhu, Director of Communications le 13 juin 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
サービスもとてもよく、朝食も美味しかったです
Séjour de 1 nuit en mai 2019
Réponse de Shirley Zhu, Director of Communications le 6 mai 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
素敵な蘇州スマイル
フロントのスタッフ、ロビーに待機しているロビー・スタッフの笑顔が素晴らしい。特にロビー・スタッフは私の名前を覚えていて、朝や夜の挨拶時に名前を確りと呼んでくれる。チェック・アウトの時も「既に予約時に支払いが済み、追加支払いはありません。私達が教わる事が多く、次回も是非、私達のホテルに宿泊をお願いします。素敵なお客様に滞在して頂いて、私達は幸せでした」という素晴らしい挨拶と笑顔を頂戴しました。
Séjour de 2 nuits en avril 2019
Réponse de Shirley Zhu, Director of Communications le 20 mai 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,