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Avis sur Renaissance Suzhou Hotel

4.5 out of 5
Renaissance Suzhou Hotel
229 West Suzhou Ave, Suzhou Industrial Park, Suzhou, Jiangsu

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 108 avis sur 164." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 164." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 164." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 164." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 164." "

9,4/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

8/10 Bien

Philippe

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
deux jours à Suzhou pour business
pratiquement personne ne parle anglais dans l’hôtel ; même à l'accueil ce fut laborieux pour communiquer
Séjour de 2 nuits en octobre 2019
Réponse de Sherwin Ji| General manager le 21 nov. 2019
Dear Philippe, Thank you so much for taking the time to share with Us your valuable feedback from your recent stay. First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy experience. With regards to your issue, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel. Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again. Best Regards

10/10 Excellent

Stéphane, Clermont-Ferrand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Suzhou
Très bon hôtel, service impeccable et chaleureux. Grande diversité de la cuisine, bar lounge très agréable. Personnel souriant et efficace.

8/10 Bien

Helen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very helpful, the rooms were clean and there's a supermarket opposite the hotel which was convenient as the food options nearby we're limited. The only problem with the room is that the air conditioner is not that good so at night the room was warmer than I would like.
Séjour de 3 nuits en avril 2024
Réponse de Service Manager le 19 avr. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!

10/10 Excellent

Lei, New York

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located in the center of new city area, new, modern and advanced facilities, considerate staffs, great experience during my stay.
Séjour de 1 nuit en mars 2024
Réponse de Sherwin Ji | General Mananger le 1 avr. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Excellent

Werner

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Place, Great Hotel, Service Excellent
Séjour de 2 nuits en mars 2024
Réponse de Sherwin Ji | General Mananger le 15 mars 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely located next to Suzhou Center Mall. Nice selection of restaurants around and comfortable beds!
Séjour de 1 nuit en mars 2024
Réponse de Sherwin Ji | General Mananger le 12 mars 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Excellent

LEI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very good hotel
Nice staff, good location.
Séjour de 1 nuit en décembre 2023
Réponse de Sherwin Ji | General Mananger le 15 mars 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Excellent

SE JUN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

KEN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sherwin Ji | General Manager le 29 nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager

10/10 Excellent

Victor

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mi hotel de Suzhou
Mi hotel de referencia en Suzhou, no es la primera vez que lo reservo. Excelente, habitación amplia, buen gimnasio y piscina, muy buen desayuno y lo mejor la atención personalizada del staff. Mencionar a Jessica de recepción por su efectividad, profesionalidad y en inglés. Recomendable 100% ah! Saliendo tienes muchos servicios andando, restaurantes, cafetería.... Bonita ciudad.
Séjour de 6 nuits en octobre 2023
Réponse de Sherwin Ji | General Manager le 29 nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager

10/10 Excellent

Pang-Che

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 2 nuits en octobre 2023
Réponse de Sherwin Ji | General Manager le 29 nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager

10/10 Excellent

hyungmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Sherwin Ji | General Manager le 29 nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager

8/10 Bien

CHIAHUI

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Lingzhao

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very impressive with Ms.Mao’s service, I will visit it again. Thank you so much!
Séjour de 1 nuit en août 2023
Réponse de 季方浩丨总经理 le 21 août 2023
亲爱的贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

10/10 Excellent

DAE HEE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
편안한 숙소와 훌륭한 조식 부페
중앙공원역에 가까워 쑤저우 시내 이동하기 아주 편리했습니다. 방도 넓고 깨끗하고 쾌적했습니다. 아침 조식도 종류가 다양하고 특히 직원들이 아주 친절했습니다. 나중에 기회가 된다면 다시 오고 싶습니다.
Séjour de 2 nuits en juillet 2023
Réponse de Sherwin Ji | General Manager le 7 août 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards.

10/10 Excellent

Peijun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de 季方浩丨总经理 le 3 juil. 2023
世有伯乐，然后有千里马。感谢您对我们的肯定及喜爱，我们将会用尽自己的心思为客人服务，让客人的旅途充满新意！跟着万丽探索2500多年的“最是红尘中一二等富贵风流之地”，感受“不出城郭而获山林”之趣。期待您的下次入住！谢谢！

10/10 Excellent

Li

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice breakfast selection
Séjour de 2 nuits en mai 2023
Réponse de 季方浩丨总经理 le 3 juil. 2023
尊敬的宾客，您好！感谢您给予的5分好评鼓励，我们会再接再厉，不断完善服务，为您的下次光临做好准备。很高兴得知您对酒店早餐的认可。为您提供口味多样，美味精致的餐饮服务，是我们的职责。也希望可以借由这一份丰富的自助早餐，开启您的活力一天。酒店位于园区及古城区的交界，正如苏绣技艺“双面三异绣”所呈现的:一面是苏州的古典温婉，另一面是现代时尚。跟随万丽探索这样一座沉润在烟雨朦胧和诗情画意的文化名城。期待您的下次入住！谢谢！

10/10 Excellent

Inkun

Séjour de 4 nuits en mai 2023
Réponse de 季方浩丨总经理 le 3 juil. 2023
世有伯乐，然后有千里马。感谢您对我们的肯定及喜爱，我们将会用尽自己的心思为客人服务，让客人的旅途充满新意！跟着万丽探索2500多年的“最是红尘中一二等富贵风流之地”，感受“不出城郭而获山林”之趣。期待您的下次入住！谢谢！

10/10 Excellent

shuxing

Séjour de 1 nuit en mai 2023
Réponse de 季方浩丨总经理 le 3 juil. 2023
世有伯乐，然后有千里马。感谢您对我们的肯定及喜爱，我们将会用尽自己的心思为客人服务，让客人的旅途充满新意！跟着万丽探索2500多年的“最是红尘中一二等富贵风流之地”，感受“不出城郭而获山林”之趣。期待您的下次入住！谢谢！

6/10 Satisfaisant

Johnny

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Great stay, bad plumbing.
Everything was great in the beginning, we were upgraded and really appreciated that. However on the second night, we went out to dinner and came back to a flooded bathroom that was leaking. It took a while for someone to come and figure things out, and we were told they could not fix it in short time so we had to pack our bags and go to a different room. That was quite annoying, but other than that, the hotel staff were nice and the hotel has got a good gym.
Séjour de 2 nuits en mai 2023
Réponse de Sherwin Ji丨General Manager le 11 mai 2023
Dear Ian, Thank you so much for taking the time to share with Us your valuable feedback from your recent stay. First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy experience. With regards to your issues, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel. Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again. Best Regard

10/10 Excellent

WEN-CHENG

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
所有人员都很親切负责
Séjour de 6 nuits en avril 2023
Réponse de 季方浩丨总经理 le 11 mai 2023
亲爱的万丽贵宾，您好！感谢您的对我们服务的认可，感谢您对我们的支持，酒店也将一如既往为旅行者提供优质入住体验。您的每次鼓励都将促使我们更好的为您服务。祝您旅行愉快。苏州尼盛万丽酒店随时欢迎您的再次到来！谢谢！

10/10 Excellent

JAEYUN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de 季方浩丨总经理 le 11 mai 2023
亲爱的万丽贵宾，您好！感谢您的对我们服务的认可，感谢您对我们的支持，酒店也将一如既往为旅行者提供优质入住体验。您的每次鼓励都将促使我们更好的为您服务。祝您旅行愉快。苏州尼盛万丽酒店随时欢迎您的再次到来！谢谢！

10/10 Excellent

tahsuan

Séjour de 1 nuit en décembre 2022

10/10 Excellent

BYUNG CHUL

Séjour de 1 nuit en décembre 2022

8/10 Bien

Rosalyn

Séjour de 1 nuit en juin 2022

10/10 Excellent

JONGMIN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All staffs are so friendly. Nice memory in Suzhou.
Séjour de 2 nuits en octobre 2021
Réponse de Sherwin Ji | General Mananger le 13 oct. 2021
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!

10/10 Excellent

RYU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
立地もよく非常に便利でした。夜は静か。
Séjour de 2 nuits en juillet 2021
Réponse de 季方浩丨总经理 le 4 août 2021
尊敬するお客様、 この度はご宿泊いただきまして、誠にありがとうございます。ホテルにご承認ありがとうございます。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております。

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2021
Réponse de 季方浩丨总经理 le 7 juil. 2021
亲爱的万丽贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

8/10 Bien

ZICHAO

Séjour de 1 nuit en avril 2021
Réponse de 季方浩丨总经理 le 7 juil. 2021
亲爱的万丽贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
春節で2泊プライベートで利用させていただきました。フロントの女性、ドアレディとも非常に親切、丁寧な対応が日本並みに素晴らしい。是非また利用しますし知人、友人にも紹介します。いい年になりそうです。
Séjour de 2 nuits en février 2021
Réponse de Sherwin Ji丨 General Manager le 25 févr. 2021
尊敬するお客様、 この度はご宿泊いただきまして、誠にありがとうございます。ホテルにご承認ありがとうございます。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Jiapeng

Séjour de 1 nuit en décembre 2020
Réponse de 季方浩丨总经理 le 7 juil. 2021
亲爱的万丽贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de 季方浩丨总经理 le 7 juil. 2021
亲爱的万丽贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

8/10 Bien

YAN NAM

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de 季方浩丨总经理 le 7 juil. 2021
亲爱的万丽贵宾，您好！感谢您的好评，希望您旅行愉快。苏州尼盛万丽酒店随时欢迎您的再次到来！谢谢！

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
定宿。日本語が話せるスタッフも加わり、全く支障なし。
Séjour de 3 nuits en janvier 2020
Réponse de Sherwin Ji丨 General Manager le 11 févr. 2020
尊敬するお客様、 この度はご宿泊いただきまして、誠にありがとうございます。ホテルにご承認ありがとうございます。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de 季方浩丨总经理 le 18 janv. 2020
亲爱的万丽贵宾， 感谢您花费宝贵的时间留下对酒店的评价。为您提供温馨愉悦的入住体验，是每一位万丽大使的追求，期待可以在不久的将来迎来您的再次光临，谢谢！

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
地點差了點，但萬麗各方面都是我喜歡的
Séjour de 2 nuits en décembre 2019
Réponse de 季方浩丨總經理 le 11 févr. 2020
親愛的萬麗貴賓， 感謝您一如既往的選擇蘇州尼盛萬麗酒店。您的每一次入住及認可，對於我們來說都是莫大的榮幸。期待在不久的將來迎來您的再次光臨，謝謝！

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
连一张发票都开不对，酒店还能干什么？
前台开票人员极其不负责任
Séjour de 3 nuits en novembre 2019
Réponse de 季方浩丨总经理 le 2 déc. 2019
亲爱的万丽贵宾， 很抱歉这次的入住体验未能达到您的预期，您反馈的问题已引起管理层的重视，我们将转达给相关部门进行整改，并加强员工有关发票开具操作的培训，期待可以用更高品质的服务迎来你的再次光临，谢谢！

8/10 Bien

jack

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2019
Réponse de 季方浩丨总经理 le 1 déc. 2019
亲爱的客人，感谢您花费宝贵的时间留下对我们的认可。您带着期望来我们也希望您满意的离开。酒店地处园区及姑苏区的交界，无论您是探寻苏式古韵还是感受摩登新苏州，这里都将会是您完美的落脚点。我们期待您的下次入住，谢谢！

8/10 Bien

Fat Chuk

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de 季方浩丨总经理 le 29 nov. 2019
亲爱的客人，感谢您花费宝贵的时间留下对我们的认可。您带着期望来我们也希望您满意的离开。酒店地处园区及姑苏区的交界，无论您是探寻苏式古韵还是感受摩登新苏州，这里都将会是您完美的落脚点。我们期待您的下次入住，谢谢！

10/10 Excellent

WEI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de 季方浩丨总经理 le 29 nov. 2019
亲爱的客人，感谢您花费宝贵的时间留下对我们的认可。您带着期望来我们也希望您满意的离开。酒店地处园区及姑苏区的交界，无论您是探寻苏式古韵还是感受摩登新苏州，这里都将会是您完美的落脚点。我们期待您的下次入住，谢谢！

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Sherwin Ji | General Mananger le 4 nov. 2019
Dear Guest , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards

8/10 Bien

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reasonable accommodation.
The hotel is nice. It seemed like a standard business hotel.
Séjour de 1 nuit en octobre 2019
Réponse de Sherwin Ji | General Mananger le 4 nov. 2019
Dear Guest , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards

8/10 Bien

Jia Rong

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
基本上不错，但是将近一千一晚不含早餐，加上地理位置等性价比一般
Séjour de 1 nuit en octobre 2019
Réponse de 季方浩丨总经理 le 4 nov. 2019
亲爱的Jia Rong， 感谢您花费宝贵的时间留下对酒店评价，酒店位于古城区和园区的交界，无论是探寻苏式古韵还是感受摩登新苏州，美景都仅在一步之遥，期待您的再次光临，谢谢！

10/10 Excellent

Lim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Breakfast choices are great ! Selection of pillow is excellent ! Staff service is professional and warm !
Séjour de 3 nuits en octobre 2019
Réponse de CICI CHEN le 28 oct. 2019
Dear Lim , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

4/10 Médiocre

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First world crimes
Super room, very well kept, but some serious crimes against 1st world travellers. The towels at the pool were acrylic and not only were the two loaves of breakfast bread stale, but they were back the next morning. Ditto, crisps in the Club Lounge were bendy - they must have come out and then been put back a lot of times. Is that what Marriott means? In China we've loved the Hyatts and the Shangri-la's we've stayed in this trip. The Suzhou Renaissance stands out as unacceptable. In places like China, you crave occasional western items like bread and crisps - so they must be right.
Séjour de 2 nuits en octobre 2019
Réponse de Sherwin Ji| General manager le 1 nov. 2019
Dear Ian, Thank you so much for taking the time to share with Us your valuable feedback from your recent stay. First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy experience. With regards to your issues, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel. Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again. Best Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Wendy Wang le 16 oct. 2019
非常感谢您的点评，酒店地理位置优越，地处园区和市区的交界，无论您是探寻苏式古韵还是摩登新苏州，这里都可以成为您的落脚点。我们期待您的再次入住。

10/10 Excellent

ManuelCoutinho, Toronto, Canada

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, friendly staff. Selection of breakfast was very good too.
Séjour de 2 nuits en septembre 2019
Réponse de Cici Chen le 8 oct. 2019
Dear ManuelCoutinho, Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Excellent

Oi Lan Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019
Réponse de wendy wang le 8 oct. 2019
Dear Ellen , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent it would have better if staff speak better english but everything was excellent
Séjour de 8 nuits en septembre 2019
Réponse de Cici Chen le 8 oct. 2019
Dear Anonymous, Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Excellent

JAE JUNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUZHOU HOTEL
직원들이 친절해서 좋았습니다 조식도 종류가 많아서 잘 먹을수 있었습니다
Séjour de 1 nuit en septembre 2019
Réponse de CICI CHEN le 2 oct. 2019
안녕하십니까 고객님, 소주르네상스호텔과 함께해 주셔서 감사드립니다. 숙박에 만족하신것 같아 저희도 기쁩니다. 다음 기회에 다시 또 반갑게 인사드리겠습니다. 감사합니다.