The hotel was well located with easy access to Lingering Gardens 250m, bank of China 50m and shopping centre Kmall within minutes from the hotel. However, the room wasnât clean, the wall paper was peeled off, the air conditioner wasnât working properly. The staff though were nice and friendly, but poor English was the main blocker for them to communicate with guests. The hotel restaurant was one of the highlights of our trip with high quality food, but their customer service could improve. Overall, the photos on the website arenât a good representative of the room condition and cleanliness.
We had used this hotel before so this was a return visit but that won't happen again. Breakfast was not so good - few western choices although the hotel now seems to cater for western tour groups.
At check out we were asked to pay for a glass which they claimed we had broken - a very grubby cracked glass was produced as "evidence". We had not broken a glass but reception persisted - even calling in the maid. It was an unpleasant experience.
The hotel is in a hard location to hail a taxi but has no system for calling a taxi for you. This is a problem if you are trying to get to the airport or station.
On a recent trip to visit family in Suzhou suburban, we stayed at Garden hotel for two nights in order to enjoy places of interest in the old city. We like the location and the service quality of the hotel and will definitely go back.
The hotel is located at the center of old Suzhou city. Liuyuan garden, the 2nd famous classical garden of Suzhou, is right across the street. The express bus route You1 stopped at Liuyuan garden and took us directly to Zuozhengyuan garden, the most famous classical garden in China. Within walking distance, we visited Shantangjie street, an ancient street that parallels a canal that connects the old city and Huqiu hill. The Shilu street subway is also in 10 min walking distance.
The hotel is featured with TV, free high speed wifi, a few small classical gardens among 4 buildings. The free breakfast buffet provides ample orient and western choices. The rooms were clean. The furniture were a bit out of date but served their purpose well.
The staffs were friendly and provided courtesies such as taxi call and free same-day luggage storage after we checked out. We checked in before noon and was offered a room for brief rest, and then changed to a smoke-free room an hour later.
Das Hotel ist unweit eines der schönsten GĂ€rten der Stadt. Englisch Kenntnisse an der Rezeption vorhanden, was in China selten ist. Zimmer sauber und ordentlich. FrĂŒhstĂŒck lecker und groĂe Auswahl. Mit dem Taxi kommt man gĂŒnstig in die Innenstadt.Das Hotel ist ohne EinschrĂ€nkungen weiter zu empfehlen.