We appreciate you sharing your feedback with us, we're always interested in our guests and their experiences. We are sorry to know that you weren't happy and we would appreciate learning more about how we could have improved. We thank you for your business and hope you'll choose us again sometime.

Gracias por quedarse con nosotros. ¡Agradecemos sus comentarios!

Merci pour la bonne critique, nous espérons vous revoir bientôt.

Thank you for staying with us Ann. We appreciate your feedback!

Thank you for staying with us Kerry! We appreciate your feedback!

Thank you for staying with us Deborah. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us Kim! We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us Ralph. I'm happy to hear that we made your stay enjoyable. We look forward to your next visit!

Thank you for staying with us Nickolas. We appreciate your feedback!

Thank you for staying with us Yongpeng. We appreciate your feedback!

Thank you for staying with us Melanie! We appreciate your feedback.

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us Tamra. We appreciate your feedback!

Thank you for staying with us Jon. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for bringing this to our attention. We will inform the appropriate department manager. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We will inform the proper management team to address this issue. We appreciate your feedback.

Thank you for staying with us. We hope to see you again soon.

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback.

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Hello Sharon, Thank you for your feedback regarding your recent stay with us. We appreciate your choice in selecting our hotel for your stopover.I would like to clarify that we do indeed have a restaurant located inside the casino, adjacent to the bar area. We apologize if there was any confusion during your visit, and we regret any inconvenience this may have caused. Your feedback helps us identify areas for improvement, and we will ensure to provide clearer signage or assistance to help guests locate our restaurant more easily.We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. Please don't hesitate to reach out if there is anything else we can assist you with.

Thank you for taking the time to share your thoughts with us! We're delighted to hear that you enjoyed the atmosphere and found our rooms to be clean. Providing excellent customer service is our top priority, so we're thrilled that you had a positive experience during check-in and check-out.We appreciate your feedback regarding the availability of drinks in the casino and the slot machine system. We understand how convenient it would be to have drinks readily available, and we'll certainly take your suggestion into consideration as we continue to improve our services. Additionally, we value your input regarding our slot machine system, and we'll look into ways to enhance the experience for our guests.Your comments are incredibly valuable to us, and we hope to have the opportunity to welcome you back to Diamond Mountain Casino & Hotel in the future. Thank you again for choosing to stay with us!

Thank you for staying with us. We appreciate your feedback! We hope to host you and your family in the future.

Thank you for staying with us. We appreciate your feedback!

Thank you for sharing your feedback with us. We sincerely apologize for the less than satisfactory experience you encountered during your visit at our casino. I want to assure you that your feedback has been taken to the appropriate supervisor's attention. Please know that the condition you described is not reflective of the standards we strive to uphold at our establishment.Regarding the cigarette smoke odor, I'd like to inform you that our hotel is non-smoking, and we do enforce this policy rigorously. However, despite our efforts, sometimes odors from the smoking area of the casino can permeate into the non smoking areas, and we apologize for any inconvenience this may have caused.I'm also pleased to inform you that the rooms you stayed in were renovated in March last year, and we are committed to maintaining the quality of our accommodations to the highest standards. Your experience has been brought to the appropriate manager's attention and we will be looking into it.Your satisfaction is of utmost importance to us, and we would love the opportunity to host you and your family again in the future.Thank you once again for bringing these matters to our attention. We value your feedback as it helps us improve and deliver a superior experience to all our guests.

Thank you for staying with us Dawn. We appreciate your feedback!

I'm sorry to hear that you found our staff less than friendly during your recent visit. We genuinely appreciate your feedback as it helps us identify areas for improvement. Providing excellent customer service is our top priority, and I apologize if we fell short of your expectations.To address this concern, could you provide more details about the specific interactions or incidents that led to this perception? Your insights will be valuable in helping us take the necessary steps to enhance the guest experience.We are committed to making your next stay more enjoyable, and your feedback is crucial in achieving that goal. Thank you for bringing this to our attention.

Thank you Gabriel! We appreciate your feedback and look forward to your next visit!

Thank you for staying with us. We appreciate your feedback!

Hi Katrina,First and foremost, I want to sincerely apologize for the less-than-pleasant experience you had during your recent stay with us. Your feedback is crucial to us as we continuously strive to improve our services.I'm truly sorry for any confusion regarding the deposit amount. It is 125, just for clarification. I understand that discrepancies like this can be frustrating, and I assure you that we will review our communication processes with third-party reservation engines to ensure clarity for our guests in the future.Additionally, I'm sorry to hear about the inconvenience you faced during check-in. It's important to us that our guests feel welcome and accommodated, and it seems we fell short of that expectation in your case. I will address this with our team to ensure better communication and service moving forward.Regarding the issue with the smoke smell, I completely understand how that can be bothersome, especially in a smoke-free room. We'll be looking into ways to further improve the ventilation and overall experience for our guests in such situations.Mrs. Williams, if there's anything specific you'd like us to do to make amends for your experience or if you have further details to share, please feel free to reach out directly. We appreciate your feedback and the opportunity to address these concerns.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the future.

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. I apologize for the inconvenience. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us Michael. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us! We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Hey Elizabeth! Thank you for choosing Diamond Mountain Casino & Hotel during your visits to Susanville! We're thrilled you found our accommodations clean, comfy, and enjoyed our fantastic staff and restaurant. Maintaining a fresh atmosphere is important to us, and we're glad you noticed!Your continued support means a lot to us. We can't wait to welcome you back for another wonderful stay!

Thank you for staying with us.We appreciate your feedback!