Surrey Heath - Nos plus beaux condos de vacances

« Aucune aide pour les valises alors que les chambres sont en étage, pas d’ascenseur, et nous avons des difficultés à marcher. Pas de prise dans les chambres pour charger nos appareils : obligé de débrancher la TV, chambres et salle de bain vieillottes avec des fils électriques apparents… »

« lovely place! very cosy room with delicate attentions »

« room was of good standard staff were very polite and accommodating enjoyed our stay and would certainly stay again / one small suggestion maybe a mop of some sort in the on suite as floor stayed very wet most of the time after showering thank you »

« For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training... »

« Very disappointing stay. The air conditioning in our room didn't work all night despite multiple complaints, and the hotel couldn't fix it, provide a fan, or move us to another room. My family, including young children, barely slept because the room was unbearably hot. Instead of offering a refund, the hotel only offered a discount on a future stay. I expected much better customer service and would not recommend staying here. »

« Le ménage n'a pas été fait durant tout notre séjour »

« Overall stay ok, but room are dated, and smell weird. »