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Avis sur JW Marriott Surabaya

5 out of 5
JW Marriott Surabaya
Jalan Embong Malang 85-89, Surabaya, East Java

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 250 avis sur 420." "
Note des voyageurs de 8 (Bien), d’après 142 avis sur 420." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 420." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 420." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 420." "

9,0/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Hitomi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
素晴らしいホテル
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Ryo

特に何も特典がなかった。普通に公式ホームページから入ったほうがよかった。
Séjour de 2 nuits en mai 2024

10/10 Excellent

Sando

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alle Mitarbeiter waren sehr aufmerksam, hilfsbereit und freundlich. Das Zimmer ist geräumig, modern, luxuriös und sauber. Das Badezimmer ist fantastisch, Das Frühstück ist fabelhaft und bietet eine große Auswahl. Wer in Surabaya unterwegs ist, dem kann ich dieses Hotel nur empfehlen. Ich werde auf jeden Fall wiederkommen. 0
Séjour de 3 nuits en avril 2024

8/10 Bien

Restu

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Yoshinori

Séjour de 1 nuit en mars 2024

8/10 Bien

Chi Hoi Raymond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Provide me the early check in while available room, which was helpful.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Dwina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

get nee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024

10/10 Excellent

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service and good food ie. Imari and Pavilion
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Christopher F

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, very clean, nice fitness room.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Anneke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Yoana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Dona Lilly

Séjour de 3 nuits en septembre 2023

2/10 Horrible

YeonHo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

8/10 Bien

Xinxiang

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Taro

Séjour de 4 nuits en octobre 2023

8/10 Bien

Takuya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

jin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excelent
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Mehran

Excellent service and staff
Séjour de 7 nuits en juin 2023

8/10 Bien

francesco

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very good place to stay in Surabaya
Séjour de 2 nuits en mai 2023

10/10 Excellent

Alvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A complete experience
The room itself is very good, clean, and had a nice view of the city. The staff is attentive and very nice to us. We also tried out the fitness center, it is well equipped for cardio, weight machines, as well as free weights. It's always nice to be able to do your leg day during travel. What's best for me is the lounge at 21st. The breakfast is served here with plenty of local options which is my absolute favorite, they also switch around the menu everyday so you won't get tired of it. They also serve food at dinner time here with cocktail, an absolute 10/10 experience. Definitely would stay here again if I ever visited Surabaya.
Séjour de 2 nuits en mai 2023

10/10 Excellent

rusiani

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staffs are fantastic, friendly and very helpful as well as accommodating
Séjour de 2 nuits en avril 2023
Réponse de Yudi Hendarsyah le 3 mai 2023
Dear rusiani,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya.Sincerely,General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Just average
Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.
Séjour de 1 nuit en avril 2023
Réponse de Yudi Hendarsyah le 3 mai 2023
Dear Anonymous, We recognize your valuable time and appreciate honest feedback you shared on our Expedia. It has come to my attention that the bed mattress and the AC experience has not live up to your overall expectation. On behalf of the hotel team, we apologise for falling short of meeting your expectation.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure that we will consistently deliver upon guest expectations and we believe one of our senior leader has been connected with you in the property for a recovery. We will do comprehensive discussion among the respective departments to review breakfast processes in the hotel.Once again, thank you for sharing your honest and valuable feedback which has been critical inputs for our team. Although we fell short of meeting your expectations, we do hope you will consider JW Marriott Surabaya on your next journey to Surabaya so that we can deliver the guest experience you deserve.Sincerely,General Manager

10/10 Excellent

Charissa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super mooi en goed onderhouden hotel met uitstekende service. Het personeel was professioneel en erg vriendelijk. De kamers zijn schoon en ruim en het bed is heerlijk. De faciliteiten zijn ook perfect.
Séjour de 3 nuits en avril 2023
Réponse de JW Marriott Surabaya le 14 avr. 2023
Dear Charissa,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

10/10 Excellent

Ivan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Séjour de 3 nuits en mars 2023
Réponse de JW Marriott Surabaya Team le 30 mars 2023
Dear Ivan,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

10/10 Excellent

MASASHI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2023
Réponse de JW Marriott Surabaya Team le 30 mars 2023
Dear MASASHI,Warmest greetings from JW Marriott Hotel Surabaya.Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience.It's absolutely delightful to see that you had a fantastic experience with us.It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay!Sincerely,

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
出張にて利用しました
Séjour de 2 nuits en février 2023
Réponse de Sincerely, General Manager Gaurav Saxena le 24 févr. 2023
Dear Guest,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya.

10/10 Excellent

Mohamed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de JW Marriott Surabaya Team le 30 mars 2023
Dear Mohamed,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Séjour de 4 nuits en janvier 2023
Réponse de Gaurav Saxena le 2 févr. 2023
Dear Jacqueline,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,General Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
プール以外は最高。
エグゼクティブフロアの滞在は最高でした。ただプールは非常に残念。あまりに小さく、デッキチェアも少し。パラソルは破れていて風になぎ倒されてる始末。その点以外はほぼ完璧なサービスだと思います。
Séjour de 3 nuits en décembre 2022
Réponse de JW Marriott Surabaya le 17 janv. 2023
Dear our special guest,Greetings from City of Heroes.Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya.We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities.It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future.Sincerely,General ManagerGaurav Saxena

10/10 Excellent

johannes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly
Séjour de 2 nuits en janvier 2023
Réponse de JW Marriott Surabaya le 17 janv. 2023
Dear Mr. YohannesThank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.comSincerely,General ManagerGaurav Saxena

10/10 Excellent

riccy

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de JW Marriott Surabaya le 17 janv. 2023
Dear Our Special Guest,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.comSincerely,General ManagerGaurav Saxena

8/10 Bien

Shinil

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Cecilia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Stay!! The staff were outstanding. I was impressed with this hotel on how well the staff were trained. The staff remembered what we liked and our preferences. All our needs, met with a smile. We stayed for a week and literally were treated like royalty. The head chef and sous chef visited us daily for breakfast with different items to try. The buffet breakfast here is outstanding. Not just a continental but a full brunch style buffet. Delicious! We tried the other restaurants as well. We liked the Chinese restaurant and new bakery especially. We had massages at the spa and it was wonderful. Would definitely stay there again!
Séjour de 6 nuits en octobre 2022
Réponse de JW Marriott Surabaya le 17 nov. 2022
Dear Ms Cecilia,Greetings from City of Heroes.Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya.We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities.It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future.Sincerely,General ManagerGaurav Saxena

10/10 Excellent

Air

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
breakfast is great and the staff are all friendly and helpful
Séjour de 1 nuit en octobre 2022
Réponse de Titien / Reservation Team JW Marriott Surabaya le 24 nov. 2022
Thank you very much and we are looking forward for your future stay

10/10 Excellent

irfan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Nanik Purwati

Séjour de 3 nuits en septembre 2022
Réponse de Gaurav Saxena le 3 oct. 2022
Dear Nanik Purwati,Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,General Manager

10/10 Excellent

Michael, Point Cook

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff worked hard to make you welcome. Room was of high quality
Séjour de 1 nuit en août 2022
Réponse de JW Marriott Surabaya le 28 sept. 2022
Dear Michael,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch with us.Sincerely,General ManagerGaurav Saxena

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
The bed is not so comfortable compared to other same star rating hotels. The room can be updated so that it’s a bit more brighter and not so dark. Upgrade was not offered even-though it is one of the perk from hotels.com as the gold members.
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Farida M

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home away from home
This particular hotel had the most covinient entrance. People are so kind, respectful,super grateful. I feel at home in their room, the standard is 450sq ft. bigger than other 4/5 * hotel. Yuli and Manto were friendly housekeepers. I will always comeback to this older hotel, spacious and lively.
Séjour de 1 nuit en juillet 2022

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, confort de la chambre
Consider Club Lounge to avoid over crowding
The Club Level upgrade seemed worth the extra cost, as the lobby and breakfast services were quite crowded.
Séjour de 1 nuit en mai 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2022

10/10 Excellent

Larry P

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service puts this hotel a step ahead
Great service staff, helpful and very welcoming. Room was in good condition, good bed, no issues. They left some nice treats from their bakery also. The location is within walking distance of the big Tunjungan Mall and there is a convenient place for getting an antigen or pcr test close by.
Séjour de 1 nuit en mars 2022

10/10 Excellent

CHANG IL

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 13 nuits en décembre 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good
the service is good but the hotel overload base on opinion and the room too nousy from other room
Séjour de 1 nuit en décembre 2021

8/10 Bien

Ernest

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2021
Réponse de JW Marriott Surabaya le 28 oct. 2021
Dear Ernest, Warmest greetings from JW Marriott Surabaya Thank you very much for choose to experience JW Marriott Surabaya for your holiday and also for sharing your experience which is really warmth our hearth. We look forward to be welcoming you back one day soon for another memorable stay here with us at 'your home away from home'. Best Regards,