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Avis sur Comfort Inn Summerville - Charleston

2.5 out of 5
Comfort Inn Summerville - Charleston
1025 Jockey Ct, Summerville, SC

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 207 avis sur 479." "
Note des voyageurs de 8 (Bien), d’après 144 avis sur 479." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 479." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 479." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 479." "

8,2/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

2/10 Horrible

Samuel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A éviter
A éviter a tout pris!! La chambre était très salle. Le service très ordinaire et le coût assez dispendieux.
Séjour de 1 nuit en juillet 2019

4/10 Médiocre

Brianne

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We booked a king suite room for our weekend stay. The dining table only had one chair. The walls were peeling all over the room and bathroom. The curtains were all dirty. The sofa was dirty. The only clean thing was the bed and after walking around barefoot in the room after our showers, all of our feet turned black from the dirty carpet. It didn’t look dirty but is dark in color. Not sure how this place has the ratings it has. The bed was like a trampoline - everytime my husband rolled over it would wake me up because the bed was shaking so much and vice versa. Cheap mattress. The bedding was clean and they brought us fresh towels the first morning without us asking which was nice. It just lacked basic cleanliness. Honestly, Would not stay here again. Would rather spend more money elsewhere. We were trying to save some money and this place looked nice by the rating and pictures but the room nothing like the pictures.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 21 mai 2024
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My overall stay was great
Séjour de 1 nuit en mai 2024
Réponse de Manager le 21 mai 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Audrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I absolutely loved my stay. The Room was very clean and comfortable.
Séjour de 1 nuit en avril 2024
Réponse de MANAGER le 30 avr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Horrible

Tamara

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Manager le 30 avr. 2024
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. Please note that a FULL REFUND was issued to you.

6/10 Satisfaisant

Shannon

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Close to highway and convenient. We went to wrong hotel at first because there was a Comfort suites and a Comfor Inn in the same section.
Séjour de 4 nuits en avril 2024
Réponse de MANAGER le 28 avr. 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Marquis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 29 avr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was smooth and quick. Shopping and dining options within walking distance.
Séjour de 1 nuit en avril 2024
Réponse de DMD le 27 avr. 2024
Thank you for completing a review. We appreciate your kind words and look forward to your next visit with us. I will be sure to pass this along to the rest of the staff. Have a great day!

4/10 Médiocre

Deena, El Dorado Hills

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We found a few cockroaches in our bathroom, told the front desk & they were unconcerned. The remote control for the TV didn't work & told the front desk & they were unconcerned. Wallpaper was peeling in the hallways. Curtains in our room were dirty & torn. There were just 2 handicapped parking spaces close to the front entrance. The other close spaces were reserved for Comfort members. There were 2 other spaces farther from the front entrance not near the only ramp/
Séjour de 3 nuits en avril 2024
Réponse de Front Desk Manager le 24 avr. 2024
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

10/10 Excellent

Gina

Séjour de 3 nuits en avril 2024
Réponse de Manager le 13 mai 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Holly

Voyage en famille
Les points forts : Personnel et service
Staff was very friendly and helpful. Room was fine but does need some updates
Séjour de 1 nuit en avril 2024
Réponse de DMD le 21 avr. 2024
I would like to take the time to say thank you for completing the review, I will be certain to pass this information along to the staff. Have a wonderful day!

10/10 Excellent

Aimee

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, staff is awesome!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 21 avr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Teresa

Séjour de 2 nuits en avril 2024
Réponse de Manager le 13 mai 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Kaylie

Voyage d’affaires, Voyage en couple
Clean and great helpful staff
Séjour de 2 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Horng

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good facility and service
Séjour de 2 nuits en avril 2024
Réponse de dmd le 7 avr. 2024
Thank you for taking time to complete a review. I will pass the results on to our staff. We look forward to your next visit with us. Again, thank you and have a pleasant week.

10/10 Excellent

Patriya, bluffton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de DMD le 4 avr. 2024
Thank you for your review. I will certainly pass it along to the reset of the staff. We look forward to your next visit.

10/10 Excellent

Brenton

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable, nice room, great service. What more can I say? Really good value in convenient location.
Séjour de 1 nuit en mars 2024
Réponse de MANAGER le 13 mars 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Satisfaisant

Wendie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
the staff was great! i loved the noon checkout. liked the bathroom nite light and the bedside reading lights. the bed was ok, but not as comfy as in other hotels in the same class that i have stayed at recently. Room decor was very masculine, especially the rug and dark boxy wood headboard...as for a male business traveler...ie, not really inviting. my room was directly across from the elevator and restrooms on first floor so it was very noisy. but that is probably because it was an expedia booked room. although i have had great room placement before using same app.
Séjour de 1 nuit en mars 2024
Réponse de MANAGER le 13 mars 2024
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

4/10 Médiocre

Alicia

The cleanliness of The room Was poor and the room had a bad odor
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 mars 2024
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Satisfaisant

Brianna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 mars 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds were so confy! Staff was always efficient and willing to accommodate our needs. Also the breakfast was very very good. Will definitely stay here again.
Séjour de 2 nuits en février 2024
Réponse de MANAGER le 20 févr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

Breanna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a very nice place for a quick weekend stay. Only issue we ran into were a few roaches but overall a clean place.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 25 janv. 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

danielle

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Manager le 15 janv. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Pam

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The employees are very helpful, friendly
Séjour de 2 nuits en décembre 2023
Réponse de DMD le 31 déc. 2023
Thank you for taking time to complete a review. I would also like to thank you for your kind words. I will be sure to pass it along to the rest of the staff. Happy New Year!

6/10 Satisfaisant

david

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Old and dirty
Séjour de 4 nuits en décembre 2023
Réponse de Front Desk Manager le 19 déc. 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

10/10 Excellent

Lynne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 18 déc. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

denario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice!
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 11 déc. 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very efficient and friendly. The facility was well cared for, and pleasantly decorated in the holiday season’s motif.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de dmd le 21 nov. 2023
Thank you for taking time to complete a review as well as the kind review. We look forward to your next stay. Again, thank you and Happy Thanksgiving.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not as advertised
The pictures online did not reflect the condition of the room. It seemed dated and smelled musty and like cigarettes in the lobby and everything felt sketchy. We found dirty hand prints and smudges on the walls. Unfortunately the bathroom was the nicest part but I could not sleep in there.
Séjour de 4 nuits en novembre 2023
Réponse de FRONT DESK MANAGER le 21 nov. 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

2/10 Horrible

Derrick

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

George

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de DMD le 7 nov. 2023
Thank you for taking the time to complete this survey and for the great review. I will pass this along to our staff members. We look forward to your next stay with us. Have a wonderful day!

10/10 Excellent

Emmanuel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
A good value hotel It was clean with friendly stuff
Séjour de 1 nuit en octobre 2023
Réponse de DMD le 30 oct. 2023
Thank you for taking time to complete a review. We appreciate you business and kind words. I will pass this along to our staff. We look forward to your next visit. Have a great day!

10/10 Excellent

Ronald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly, helpful staff, clean rooms, and very comfortable beds. We don't even look at other hotels.
Séjour de 2 nuits en octobre 2023
Réponse de DD le 29 oct. 2023
Thank you for taking time to complete this survey, as well as the kind words. I will be sure to pass this along to the staff. We look forward to your next stay with us. Again, thank you!

10/10 Excellent

Robbin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and stress free
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Staff le 28 oct. 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Satisfaisant

Whitley

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms need upgrade
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 2 oct. 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

4/10 Médiocre

Montcerrio

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de DmD le 26 sept. 2023
I would like to take this moment to thank you for completing a review. I will take this review and share with our staff. We will continue to work and improve to better serve you in future stays as well as other guests.Have a good day.

4/10 Médiocre

Eunan

Voyage en couple
Les points faibles : Personnel et service
Internet did not work in my room. As soon as you say Expedia you don’t get a nice room. Bad Breakfast.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 18 sept. 2023
Thank you for your review of our hotel, I have shared your comments with my IT Department to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for the price and close to everything.
Was just a one night stay but we were more than happy with the location, ease of check in and cleanliness of the hotel. Only drawback was the bed which was a little softer than my wife and I both like, but that's just a personal preference. OH - One more thing, don't confuse it with the Comfort Suites which is right around the corner!
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 12 sept. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Regina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was convenient to our daughters apt.
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Manager le 11 sept. 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Bien

Grady

Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 2 oct. 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Satisfaisant

Christle

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 8 sept. 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

4/10 Médiocre

carla

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
found a roach crawling out of the microwave and one crawling on the wall called front desk and they had no bug spray or another room to move me to. checked out next morning. took the bugs to the front desk in a platic bag
Séjour de 2 nuits en août 2023
Réponse de Front Desk Manager le 31 août 2023
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Hotel Manager le 28 août 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Frederic

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 10 août 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Alex

Séjour de 1 nuit en juillet 2023
Réponse de Hotel Staff le 21 août 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property/bedrooms was very clean and comfortable. However, i think the mattresses needs to be updated. Other than that i definitely will use this hotel again.
Séjour de 1 nuit en juillet 2023
Réponse de Meme le 31 juil. 2023
Thank you for taking the time to complete a survey. I will pass along the information provided regarding the mattress, as well as letting our Housekeeping staff know that their work hasn't gone unnoticed. We look forward to your next visit. Have a wonderful day.

10/10 Excellent

Ronald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, clean, very comfortable beds.
Séjour de 4 nuits en juillet 2023
Réponse de Hotel Manager le 26 juil. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Michael, Imperial

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wasn’t bad. Internet didn’t work
Séjour de 1 nuit en juillet 2023
Réponse de LDD le 19 juil. 2023
Thank you for taking the time to complete a review. We hope we can be your hotel of Choice in future stays. I will pass the issue regarding the internet along to our provider.