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Avis sur OYO Hotel Sulphur LA Hwy 90 West

3 out of 5
OYO Hotel Sulphur LA Hwy 90 West
700 W Napoleon St, Sulphur, LA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 49 avis sur 123." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 123." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 123." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 123." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 123." "

7,2/10

Propreté

7,0/10

Personnel et service

6,2/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 Bien

Gabby

Les points forts : Propreté
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Carmelo Sylvio

Séjour de 1 nuit en mars 2024
Réponse de Joey le 20 mai 2024
Apologies for the inconvenience caused, Carmelo! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Horrible

Jose

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Lisa le 5 mai 2024
Hi, Jose! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

10/10 Excellent

Juanita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Tim le 23 janv. 2024
Hi, Juanita! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Horrible

Caprise

Voyage d’affaires
Les points faibles : Personnel et service
Office closed! Lights on! Door locked!
We had been working storm trouble in Texas. I-10 East closed down and we had been driving for 10+ hours trying to get out of Texas. We finally decided we were too tired to keep going. I booked the closest hotel to our location. When we arrived, the office was well lit and the Open sign was on. However, the door was locked and the outside temperature was below freezing with strong winds. I knocked and knocked. I called the number for the hotel. I called Hotels.com. We sat in our truck for over 30 minutes hoping someone would arrive. I had left 3 messages for the hotel. No one came and no one returned my call. We had to backtrack 30 miles to find an available hotel room. After chatting with Hotels.com, I eventually spoke to a live agent. They also called the hotel and was unable to reach anyone. It took almost 40 minutes to get my account refunded. What an exhausting experience.
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 2 mai 2024
Apologies for the problems you had faced, Caprise! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Horrible

Gaylon

Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 2 mai 2024
Hi, Gaylo! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Horrible

Robert

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The ac was super dirty, the water did not get hot, there was mold growing in the vents and corners near the ac, the remote for the tv didn’t work, Not to mention the Super loud train that passed directly behind the building, several time this evening,The only good thing I have to say the guy behind the counter was amazing! I booked 4 night I only stayed 1. OMG.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Juanita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Ammy le 2 mai 2024
Hi, Juanita! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Médiocre

William, Brooklyn

Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Juanita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Ammy le 6 mai 2024
Hi, Juanita! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Horrible

Inchyol

Les points faibles : Propreté et personnel et service
Noise of train
Séjour de 1 nuit en décembre 2023
Réponse de Ammy le 6 mai 2024
Hi, Inchyol! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Excellent

Juanita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to get to
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Dalia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome clean quite
Séjour de 6 nuits en octobre 2023
Réponse de Dewi le 5 déc. 2023
Hi, Dalia! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Dewi

2/10 Horrible

Edgar

Séjour de 9 nuits en septembre 2023
Réponse de Eva le 13 oct. 2023
Hi, Edgar! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

10/10 Excellent

Timoth

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly and quiet.
The owner was awesome. They had a rule that you had to contact them before you can check in so there’s no one at the front office that was one of the downside of it but at sunrise when he was contacted he came right over check me in and let me go in the room because he knew I was tired. I have no complaints about this place.
Séjour de 1 nuit en août 2023
Réponse de Eva le 11 sept. 2023
Thanks for such a lovely review, Timoth! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Eva

4/10 Médiocre

PHILLIP

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Great owner, managers, place is a flop-house. Loud trains all night. Bad neighborhood. OK if you need a couple hours sleep. Looks better on inside than outside.
Séjour de 1 nuit en août 2023
Réponse de Joey le 11 sept. 2023
Apologies for the inconvenience caused, Phillip! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

8/10 Bien

Roberto

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s
Séjour de 1 nuit en août 2023
Réponse de Eva le 11 sept. 2023
Hi, Roberto! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Eva

10/10 Excellent

Miguel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Affordable clean quiet.
Grewat place for affordable travelers coming into work from out of town. Very quiet peaceful place.
Séjour de 5 nuits en juillet 2023
Réponse de Barbara le 11 sept. 2023
Pleased to hear your kind words of gratitude, Miguel! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is my go-to place to lodge, when I’m in town for work. I can easily check-in, even when k get in late at night. The owner is really cool and makes sure everything is done right.
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 25 juil. 2023
Hi, Bryan! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva

2/10 Horrible

Gabriel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en juin 2023
Réponse de Tim le 21 juin 2023
We are Gabriel! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Horrible

Robin, Conroe

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
For starters, there was a large amount of black mold in the bathroom shower! It was absolutely disgusting! Also, there was a stain on the bedspread, not sure what it was, but I took a picture of that as well. On Sunday evening, I got locked inside of my room! The deadbolt was jammed and I couldn't get it unlocked. I tried calling the office, but there was no answer, so I called the police department who also called the 2 numbers they had on file for the owner and they couldn't get an answer either so they sent an officer out. After jiggling on the lock, and pushing an pulling on the door, we were able to get it unlocked. I was in town for my brother's memorial service, and this made the whole ordeal if more stressful.
Réponse de Ammy le 10 mai 2023
Apologies for the problems you had faced, Robin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Darryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place!
Fantastic owner! He cares about his long time customers like family. Honest, fair and friendly
Séjour de 3 nuits en décembre 2022
Réponse de Ava le 22 déc. 2022
Hi, Darryl! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

10/10 Excellent

Kurt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night
The room was very clean and cofprtable
Séjour de 1 nuit en septembre 2022
Réponse de Greta le 19 sept. 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Rich

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thanks for the awesome nights stay Andy!
Andy was very helpful very respectable man, was always readily available for any needs we had. Id for sure recommend this hotel to anyone.
Séjour de 1 nuit en août 2022
Réponse de Ammy le 6 sept. 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

8/10 Bien

Jeannine

Séjour de 1 nuit en août 2022
Réponse de Jane le 29 août 2022
Hi, Jeannine! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

8/10 Bien

kasia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I thought it was an excellent value~clean, comfy, quiet. As a single woman traveling alone I felt completely safe.
Séjour de 1 nuit en avril 2022
Réponse de Cheshta le 28 avr. 2022
Thank you for rating us with such awesome words, Kasia! We will strive to keep up with your expectations always. Regards, Ivy

2/10 Horrible

Leticia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Room was terrible, bathroom dirty, sheets bad Train noise
Séjour de 1 nuit en avril 2022
Réponse de Ammy le 3 mai 2022
Apologies for the problems you had faced, Leticia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Horrible

Steven

Les points faibles : Personnel et service
I made a reservation via Expedia and arrive 9:30 PM. There was a sign on the door stating that, if you made your reservation on-line late, call this number. Glad to do it I called four times over 25 minutes and then, exhausted, I was on the phone with Expedia for a long time, when I should have been in bed. I was able to get Expedia to refund a non-refundable reservation. That is very rare. They could not reach the property either. So I rate this property as zero. Don’t take an on-line reservation unless you will fulfill it I stayed in 60 different motels last year and 20 so far this year.
Séjour de 1 nuit en avril 2022
Réponse de Joey le 3 mai 2022
Apologies for the inconvenience caused, Steven! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

10/10 Excellent

Robin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a fairly large hotel for such a small town. That was surprising.
Séjour de 3 nuits en mars 2022
Réponse de Ammy le 4 avr. 2022
Hi, Robin! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Horrible

Donna

Séjour de 1 nuit en avril 2022

8/10 Bien

Lew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good room and service. Small rooms but clean and friendly service
Séjour de 3 nuits en mars 2022
Réponse de Cheshta le 1 avr. 2022
Thank you so much for the positive ranking, Lew! Be assured, we have made a note of this concern to ensure a relaxed and enjoyable stay ahead. Regards, Ivy

2/10 Horrible

GARRY., Crystal River

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Don't waste your time or money!
Séjour de 1 nuit en février 2022
Réponse de Arthur le 10 févr. 2022
Hi Garry, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Arthur

2/10 Horrible

Gerald

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bed was to big for the room. Shower had mold on door and ceiling. No glasses or ice.
Séjour de 1 nuit en février 2022
Réponse de Bruce le 4 févr. 2022
Hi, Gerald. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Bruce

2/10 Horrible

Brandy

Séjour de 1 nuit en décembre 2021

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2021
Réponse de Jane le 16 déc. 2021
Hi, James! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

2/10 Horrible

Chris

Séjour de 1 nuit en décembre 2021

8/10 Bien

Donna

Les points forts : Personnel et service
Ok for a quick overnight stay. Very nice manager. Bring earplugs if you are not use to multi trains coming down the tracks all night long ... lol
Séjour de 1 nuit en octobre 2021
Réponse de Jane le 29 oct. 2021
Thanks for the positive rating, Donna! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

2/10 Horrible

Joseph

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Can't Sleep on a Railroad Crossing
There is a train that runs past the property blaring its horn at 10:30 pm, 12:30 am, 2:30 am 3:10 am and 4:30 am when I left. I got up and took a shower in a black mold infested shower. Would complain to management but there was no manager at the property. I've never stayed at an OYO and question their brand given they are involved with this property.
Séjour de 1 nuit en octobre 2021
Réponse de Jane le 4 oct. 2021
Sorry for the hassle you faced, Joseph! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Helpful manager.
Séjour de 1 nuit en septembre 2021
Réponse de jan le 12 sept. 2021
We are happy to see you liked the stay, Richard! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

8/10 Bien

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2021
Réponse de Arthur le 9 sept. 2021
Hi, Henry. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Arthur

10/10 Excellent

Yolanda

Les points faibles : Personnel et service
Séjour de 1 nuit en août 2021
Réponse de Noah le 28 août 2021
Hi, Yolanda! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Horrible

Katrina

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2021

2/10 Horrible

Priscila

Les points faibles : Personnel et service
Séjour de 1 nuit en août 2021
Réponse de Ammy le 17 sept. 2021
Hi, Priscila! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de Cheshta le 18 août 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

10/10 Excellent

Gaylon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
They manager is super freindly and very accommodating.
Séjour de 1 nuit en août 2021
Réponse de Cheshta le 17 sept. 2021
Hi, Gaylon! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

2/10 Horrible

Mohamed

Voyage d’affaires
Les points faibles : Personnel et service
Fraud
After making the reservation and confirm it over the phone , I drive to the place and it was closed . No one in the reception or answer the phone for 2 hours . OYO customer also didn’t help . Then told me that this place is sold out. Till now they did t refund my money back
Séjour de 1 nuit en août 2021
Réponse de Tim le 21 août 2021
Hi, Mohamed! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

angel

Séjour de 1 nuit en juillet 2021

10/10 Excellent

Charles

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My only complaint would be I had to buy my own toliet paper yalls were a bit thin. Other wise was a nice place to stay.
Séjour de 3 nuits en juillet 2021
Réponse de Cheshta le 1 août 2021
Hi, Charles! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hot shower clean bed cheap price
Nice hole in the wall. It was cheap . Very clean. The hot water was HOT. Best thing was the hot water.
Séjour de 1 nuit en juillet 2021
Réponse de Cheshta le 23 juil. 2021
Thank you for rating us with such awesome words, Rebecca! We will strive to keep up with your expectations always. Regards, Janet

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The picture on the website was very nice but when we checked in our room it was horrible. I would never recommend this hotel/motel to anyone!!
Séjour de 1 nuit en juillet 2021
Réponse de Jane le 7 juil. 2021
Sorry for the inconvenience, Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!