Avis sur The Windsor Hotel by Hoco Hotels Collection
The Windsor Hotel by Hoco Hotels Collection
23 Albert St, Stratford, ON
Avis
7,8
Bien
8,8/10
Propreté
9,0/10
Personnel et service
7,4/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de fs le 23 mai 2024
Dear Hari, Thank you very much for sharing your review with us. I am delighted to read about your stay and glad that not only did you love our newly renovated property but also the thoughtful amenities and devoted, passionate team members. I will pass your kind words to the team, I know they will be thrilled. It was our pleasure to host you and we look forward to welcoming you home when your travels bring you back to Stratford. Warm Regards, VP of Operations.
4/10 Médiocre
lynnae
Voyage en groupe
19 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
lynnae
Séjour de 2 nuits en mai 2024
Réponse de Ankit le 19 mai 2024
Hello Lynnae I am truly sorry to hear about your disappointing experience with the hotel. It sounds like there were several issues that made your stay less enjoyable. Your feedback is valuable, and it's important for us to address these concerns to ensure better experiences for future guests. If you decide to give another chance in the future, I hope your next booking exceeds your expectations.Once again, I apologize for the inconvenience caused. Warm regards, Ankit Guest Services
10/10 Excellent
Islam
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Islam
Séjour de 7 nuits en avril 2024
Réponse de fs le 8 mai 2024
Dear Islam, thank you for sharing your review. I am delighted to read you had a wonderful stay with us and our team exceeded your expectations. We take pride in our hospitality excellence. We look forward to welcoming you back. Warm Regards, FS - VP of Operations
10/10 Excellent
John
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de fs le 30 avr. 2024
Dear John, Thank you so much for sharing your wonderful feedback about your recent stay with us. We hope to welcome you again soon for another 5/5 stay in Stratford. Warm Regards, FS - VP of Operations
6/10 Satisfaisant
Tracey
Voyage en couple
19 mars 2024
Les points forts : Propreté et personnel et service
Tracey
Séjour de 2 nuits en mars 2024
Réponse de fs le 23 mars 2024
Dear Tracey, Thank you for your review. We do apologize for the unfortunate situation regarding your stay. The matter of relocations is never taken lightly and we never want to disappoint our guests. We are sorry if you were dissatisfied with the complimentary upgrade and welcome amenity provided as a token of our commitment to exceptional hospitality. It was a pleasure accommodating you, and we hope to welcome you back soon so we can make a better impression in the future. Warmest Regards, FS VP of Operations
10/10 Excellent
Angela
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 3 nuits en février 2024
Réponse de fs le 23 mars 2024
Dear Angela, thank you for sharing your review. We look forward to welcoming you back. Warm Regards, FS - VP of Operations
8/10 Bien
Peter
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en février 2024
Réponse de fs le 11 févr. 2024
Dear Peter, thank you very much for the review Appreciate the great comments and we can't wait to see you back at the hotel soon!Warm Regards, FS - VP of Operations
10/10 Excellent
Nora
Voyage d’affaires
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First Time Stay
Nora
Séjour de 1 nuit en février 2024
Réponse de fs le 23 mars 2024
Dear Nora, thank you for the 10/10 rating. I'm sorry to hear parts of your stay were not to your exception, but truly appreciate the feedback, which we always consider as we innovate and improve the guest experience. Our guest's care and comfort are paramount, so we are delighted to hear our front desk staff delivered our service commitment to you. We have shared your kind remarks with the team members. We look forward to providing you with another personalized experience soon. Warm Regards, FS - VP of Operations--
10/10 Excellent
lynne
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lynne
Séjour de 1 nuit en décembre 2023
Réponse de fs le 16 déc. 2023
Dear Lynne, thank you for staying with us and your rating. We look forward to welcoming you back. Warm Regards, FS - VP of Operations
8/10 Bien
Dave
3 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Dave
Séjour de 2 nuits en décembre 2023
Réponse de fs le 16 déc. 2023
Dear Dave, thank you for staying with us and we look forward to welcoming you back. Warm Regards, FS - VP of Operations
8/10 Bien
Joanne
Voyage en famille, Voyage en groupe
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joanne
Séjour de 3 nuits en novembre 2023
8/10 Bien
Maria
Voyage en famille
19 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en novembre 2023
Réponse de fs le 20 nov. 2023
Dear Maria, thank you for your review and comments. We are proud of our heritage hotel/building and glad you enjoyed it as well. We look forward to welcoming you back. Warm Regards, FS - VP of Operations
8/10 Bien
VERA
Voyage en famille
16 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
VERA
Séjour de 2 nuits en novembre 2023
Réponse de fs le 17 nov. 2023
Dear Vera, Thank you for taking the time to provide your feedback and for choosing The Windsor Hotel. I am delighted to hear that you enjoyed your stay. Thank you for the kind words and recognizing the service of our team members. We are looking forward to welcoming you back very soon. Warm Regards, FS - VP of Operations
2/10 Horrible
Karen
Voyage en famille
8 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en octobre 2023
Réponse de fs le 9 nov. 2023
Dear Karen, Thank you for choosing The Windsor Hotel for your recent stay and for taking the time to share your feedback. We are sincerely sorry to hear that some aspects of your stay did not meet your expectations. We deeply regret that you had a disappointing experience with our front desk staff. We take this matter very seriously, and we will ensure that our guests are greeted with warmth and professionalism. Regarding the loss of your soap bars, we understand how frustrating this can be. We have already taken steps to locate your soap bars and will keep you updated as soon as we have any information. We are truly sorry that your stay did not meet your expectations, and we hope to have the opportunity to welcome you back to The Windsor Hotel in the future to provide you with a more enjoyable experience and regain your trust. Warm Regards, FS - VP of Operations
10/10 Excellent
Belinda
Voyage en groupe
8 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belinda
Séjour de 2 nuits en octobre 2023
Réponse de Fs le 8 nov. 2023
Dear Belinda, thank you for staying with us and appreciate you taking the time to share your review and feedback. We are delighted to hear you enjoyed your stay with us. We look forward to seeing you soon. Warm Regards, Fs - Vp of Operations
10/10 Excellent
Sebastiano
Voyage en famille avec de jeunes enfants
6 nov. 2023
Les points forts : Équipements
Sebastiano
Séjour de 2 nuits en novembre 2023
Réponse de fs le 6 nov. 2023
Dear Sebastiano, Thank you for choosing The Windsor Hotel and for taking the time to evaluate your stay. We are delighted you had a wonderful stay and look forward to welcoming you back. Warm Regards, FS - VP of Operations
4/10 Médiocre
Jason
Voyage en famille
6 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 3 nuits en novembre 2023
Réponse de fs le 6 nov. 2023
Dear Jason, thank you very much for taking the time to share your thoughts with us. I am so sorry to hear that we did not meet your expectations during your most recent stay with us. I would recommend selecting a King room upon your next visit which would allow you more space. Thank you for staying with us and we hope to have the pleasure of welcoming you back. Warm Regards, FS - VP of Operations
6/10 Satisfaisant
Lisa
5 nov. 2023
Les points forts : Propreté et personnel et service
Lisa
Séjour de 2 nuits en novembre 2023
Réponse de FS le 17 nov. 2023
Hi Lisa, thank you very much for sharing your feedback with us. I have shared your comments with the management team and they are appreciative of your comments. Hope to welcome you back to the hotel soon for a 5/5 stay! Warm Regards, FS - VP of Operations
10/10 Excellent
Cristine
Voyage en famille
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cristine
Séjour de 3 nuits en octobre 2023
10/10 Excellent
Walter
Voyage en couple
1 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walter
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Laurie
Voyage en couple
29 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurie
Séjour de 1 nuit en octobre 2023
8/10 Bien
Katherine
28 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Katherine
Séjour de 2 nuits en octobre 2023
4/10 Médiocre
Harold
Voyage en couple
27 oct. 2023
Harold
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Lori
Voyage en couple
25 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lori
Séjour de 1 nuit en octobre 2023
8/10 Bien
Jeff
Voyage en couple
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeff
Séjour de 2 nuits en octobre 2023
6/10 Satisfaisant
Amy
Voyage en groupe
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Expensive for just “ok”
Amy
Séjour de 1 nuit en octobre 2023
Réponse de fs le 6 nov. 2023
Dear Amy, We understand that your stay with us did not meet your expectations and for this, we truly do apologize. We are continuing to renovate and refurbish our hotel to improve the guest experience and offerings. Thank you for your feedback and I have taken it back to the team. We hope that we can win your business back. Warm Regards, FS - VP of Operations
4/10 Médiocre
Helene
22 oct. 2023
Helene
Séjour de 1 nuit en octobre 2023
Réponse de fs le 6 nov. 2023
Dear Helene, thank you for staying with us and sharing your review. However, the review shared is limited regarding your experience. We do however apologize for this experience not meeting your expectations, but for us to always strive to make our services and performances better, we do need details and elements for our teams to look into. We would appreciate hearing more in-depth details as to why your experience with us was not enjoyed, so our teams to investigate accordingly.We remain available for additional information and hope to have the pleasure of welcoming you again soon. Warm Regards, FS - VP of Operations
8/10 Bien
Ian
21 oct. 2023
Ian
Séjour de 2 nuits en octobre 2023
Réponse de fs le 21 déc. 2023
Dear Ian, thank you for staying with us. We look forward to welcoming you back. Warm Regards, FS - VP of Operatons
10/10 Excellent
Jennifer
15 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Nancy
15 oct. 2023
Nancy
Séjour de 1 nuit en octobre 2023
8/10 Bien
Voyageur vérifié
15 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
A nice stay in Stratford
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
10/10 Excellent
John
Voyage en couple
12 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en octobre 2023
2/10 Horrible
John
9 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en octobre 2023
Réponse de fs le 11 oct. 2023
Dear John, thank you for staying with us and sharing your review. However, in order for us to improve our services and offerings we would love to hear more about your experience as the information is very limited for our team to look into. We deeply regret you did not enjoy your stay we remain available and hope we have the pleasure of welcoming you back. Warm Regards, FS - VP of Operations
10/10 Excellent
Amin
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent.
Amin
Séjour de 2 nuits en octobre 2023
Réponse de fs le 11 oct. 2023
Dear Amin, Thank you for choosing The Windsor Hotel, Stratford, and for taking the time to evaluate your stay. We are glad to know you loved our renovations and modern upgrades while still keeping the historic elements. We look forward to welcoming you back on a future visit. Warm Regards, FS - VP of Operations
8/10 Bien
Voyageur vérifié
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
8/10 Bien
Lisa
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lisa
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Heather
Voyage en couple
1 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en septembre 2023
4/10 Médiocre
Lee
Voyage en groupe
1 oct. 2023
Lee
Séjour de 4 nuits en septembre 2023
8/10 Bien
Carolin
Voyage en groupe
28 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolin
Séjour de 1 nuit en septembre 2023
8/10 Bien
Lydia
Voyage en couple
27 sept. 2023
Lydia
Séjour de 1 nuit en septembre 2023
4/10 Médiocre
Peter
Voyage en couple
25 sept. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en septembre 2023
6/10 Satisfaisant
Richard, Fenelon Falls
Voyage en couple
24 sept. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Richard
Séjour de 1 nuit en septembre 2023
4/10 Médiocre
Emily
24 sept. 2023
Emily
Séjour de 2 nuits en septembre 2023
8/10 Bien
Joseph
Voyage en groupe
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en septembre 2023
6/10 Satisfaisant
Tischa
23 sept. 2023
Tischa
Séjour de 1 nuit en septembre 2023
8/10 Bien
Pat
Voyage en couple
23 sept. 2023
Les points forts : Propreté, personnel et service, équipements
Pat
Séjour de 1 nuit en septembre 2023
8/10 Bien
Mark
Voyage en couple
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en septembre 2023
6/10 Satisfaisant
Barry
20 sept. 2023
Barry
Séjour de 1 nuit en septembre 2023
Réponse de fs le 21 sept. 2023
Dear Barry, Thank you for staying with us and sharing your rating. We would love to learn more about where we fell short of meeting your expectations so we can improve our services and offerings. Warm Regards, FS - VP of Operations
6/10 Satisfaisant
Barbara
Voyage en couple
19 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Barbara
Séjour de 2 nuits en septembre 2023
Réponse de fs le 19 sept. 2023
Dear Barbara, thank you for sharing your review and staying with us. We are sorry to hear you did not enjoy the bathroom space/layout. I have forwarded your feedback to our design and engineering team for review. Thank you for your feedback and despite this, we hope to welcome you back. Warm Regards, FS - VP of Operations
10/10 Excellent
Robert
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robert
Séjour de 2 nuits en septembre 2023
Réponse de fs le 19 sept. 2023
Dear Robert, thank you very much for staying with us and the 10/10 rating. We look forward to welcoming you back. Warm Regards, FS - VP of Operations