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Avis sur Stoweflake Mountain Resort & Spa

3.5 out of 5
Stoweflake Mountain Resort & Spa
1746 Mountain Rd, Po Box 369, Stowe, VT

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 316 avis sur 825." "
Note des voyageurs de 8 (Bien), d’après 260 avis sur 825." "
Note des voyageurs de 6 (Satisfaisant), d’après 139 avis sur 825." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 825." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 825." "

8,2/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Cindy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre, personnel avenant, beaucoup de commodités. Pas de restaurant à distance de marche le soir.
Séjour de 1 nuit en septembre 2023

8/10 Bien

France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

8/10 Bien

Marilyne

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tres belle hotel et le personnel a l acceuil a ete d un professionnalisme exemplaire ( madelyne)
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Rachel

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2022

8/10 Bien

Jean-Francois

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Très bel hôtel, mais on remarque l'usure du tempos... certaines rénovations seraient nécessaire. Piscine extérieur agréable. Employés souriants.
Séjour de 2 nuits en juillet 2022
Réponse de Rev Mgmt le 5 juil. 2022
Cher invité, Merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié votre séjour avec nous. Nous avons de nombreux projets de rénovation en cours et espérons vous accueillir à nouveau pour voir ce qui est nouveau. Merci, équipe Stoweflake

10/10 Excellent

Lise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cet hôtel est bien situé, personnel courtois et souriant, très propre, endroit tranquille. facile d'accès.
Séjour de 1 nuit en juin 2022
Réponse de Rev Mgmt le 27 juin 2022
Cher invité, Merci pour votre aimable critique. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau bientôt! Merci, Équipe Stoweflake

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
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Séjour de 3 nuits en juillet 2019
Réponse de Sheri Baraw Smith le 14 août 2019
Dear Guest, Thank you so much for sharing your kind review about your experience at Stoweflake! We are so glad you had such a wonderful time here during your stay. We hope to see you in the future! Best,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un peux trop dispendieux mais bien

6/10 Satisfaisant

PIERRE

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
PROPRE MAIS UN PEU DEPASSE,JE PENSAIS QUE L,ENSEMBLE DU SITE ETAIT MIEUX

10/10 Excellent

Denis, Montréal, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stoweflake, un endroit idéal pour profiter tranquilement de Stowe au Vermont
On y vient pour profiter des services : piscines, activités extérieures. Tranquille pcq situé un peu en retrait du village sans en être loin. Près des autres commodités ; restaurants, boutiques et même un mini-golf. Chambres adéquates sans être luxueuses. Services courtois.

2/10 Horrible

Kelly, Tewksbury

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Horrible Motel vs “resort.” Booked as a mini moon with my husband. Plan to sit by outdoor pool, relax. Didn’t realize EVERYTHING is closed. This includes spa, restaraunt, outdoor pool and bar, there’s nowhere to even sit outside unless you want to sit in broken down chairs in weeds. The rooms have never been anything special. Horrible scratchy sheets. No housekeeping unless you’re there over 3 days. We barely saw any other guests, was like a ghost town. I don’t understand who is giving this dump 5 stars unless you literally live in a tent. For the money you can book much nicer, cleaner hotels with amenities. They even have the audacity to try to charge a “resort fee” to just park in their parking lot. The staff is nice and aware the place is a dump but their hands are tied. Save your hard earned money and book anywhere else
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Teena

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
So the overall experience was good staying at stowflake but the condition of the room were not so good. The first room they gave us was not clean properly (the bedsheets had hair on them. I asked for new bedsheets but they offered to change the room that is very kind of them. But later in the other room same thing happened, but I decided not to say anything. Overall cleanliness of the room if you see was alright but the bathroom was not at all clean clean. It had pink mold on the shower curtain as well as on the walls of the bathroom. I decided not say. They really need to up the game in cleanliness. I completely understand that it's an old property but these are basic things. Also nobody told us about the maintenance charges (17 dollars per day) throughout our stay and today during checkout they mentioned the fee to us. Me being me I agreed to it pay it, but my Boyfriend asked them why we were not charged before and no one told us while we were checking in. Also it is not mentioned on the website or Expedia. They said we are working with Expedia to work with this thing and other customers have also complained about this. End of story is we were charged with the fee but we have to email or call them for waiver of the fee. It's not about few dollars, it is about transparency about the policies. I would like to say that staff was amazing five stars for the service. 😀
Séjour de 2 nuits en mai 2024
Réponse de Stoweflake Team le 28 mai 2024
Thank you for the review, our staff appreciates all feedback and were happy to hear that you were pleased with their assistance in helping you with things. We have been working on renovations and updates to the resort and appreciate your understanding and patience as we work towards getting everything done! Please follow along with all of these exciting updates, we hope that you'll come back to visit and see the finished product :)

10/10 Excellent

Tito

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facilities are quiet aged - some small corridors had a distinct "old" smell - but they are going through some renovations - its good quality for how much you pay
Séjour de 1 nuit en mai 2024
Réponse de Stoweflake Team le 27 mai 2024
Our team thanks you for such a nice review and we appreciate your patience as we are going through these renovations. We hope to have our spa and restaurant open later this summer and then we will move to updating the rooms. Please follow along with us on this journey and we hope you visit again soon! :)

10/10 Excellent

Ricardo

Voyage d’affaires
Les points forts : Propreté et personnel et service
The staff is great!
Séjour de 4 nuits en avril 2024

8/10 Bien

Lisa

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Stoweflake Team le 27 avr. 2024
Thank you for a great review! We are so glad that you enjoyed your stay and we hope you come stay with us again soon :)

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at Stoweflake in April for the past few years. It is becoming a family tradition! We love the accommodations - rooms are quiet, bed are very comfortable, room is spacious for our family of 4. I love the gym and use it daily, and we enjoy racquetball and billiards as a family. Location is easy to access many great dining locations, downtown shopping, and the Recreation path for walks or biking. The resort could use some updates, but it is still a great spot for us. We also enjoy a massage during out stay, but the spa was not in service for a couples massage this year.
Séjour de 3 nuits en avril 2024
Réponse de Stoweflake Team le 18 avr. 2024
We are so glad that your family enjoys coming to stay with us every year! Hopefully you were able to enjoy some of the new gym equipment that we recently purchased. As for the spa, we do apologize for it being closed as it is currently under renovations. Please, keep in touch to follow along with the exciting updates to come! We look forward to seeing you again next year :)

8/10 Bien

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay all around. Fast and easy check in, rooms were clean and the indoor pool was wonderful.
Séjour de 1 nuit en avril 2024
Réponse de Stoweflake Team le 15 avr. 2024
Our team is glad to hear that you had a wonderful time with us! We are so happy that you enjoyed the pool during your stay, we hope you'll visit again soon :)

10/10 Excellent

Pamela

Voyage en famille
We had a nice room even a fireplace. The resort needs some TLC it’s getting older but our room was fine and a great staff! I would stay there again!
Séjour de 1 nuit en avril 2024
Réponse de Stoweflake Team le 14 avr. 2024
Thank you for a wonderful review! We are currently working on upgrades to the resort, starting with renovations to our spa and restaurant, which we hope to have open this summer. Please keep in touch to follow along with these exciting updates and we hope to see you again soon! :)

6/10 Satisfaisant

Amie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was very friendly. The main lobby and fitness area looked nice. The rooms however are very dated, there is lifting wallpaper, cracks in molding, poorly installed floor, and the room smelled odd, like there was a mold issue. Beds are not comfortable at all, feel very cheap. The bedding was nice, the blanket was very soft. No microwave or fridge in room. Television was very small as well. There was a cute coffee shop that was a 5 minute walk. Quick drive to restaurants and grocery store.
Réponse de Stoweflake Team le 12 avr. 2024
Our Team is so glad to hear that you enjoyed the fitness area along with our staff! We are working on upgrades throughout the resort, including the rooms. The current renovations happening are in our Spa and Restaurant with hopes to open this summer. Please keep in touch to follow along with exciting updates to come! :)

10/10 Excellent

Benjamin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for the 2024 eclipse. None of the card keys worked but they made the most of it. Would recommend for the excellent hospitality of the staff!
Séjour de 2 nuits en avril 2024
Réponse de Stoweflake Team le 10 avr. 2024
Our entire Staff thanks you for your kind words and wonderful review! We strive to give our guests the best experience. Having those technical issues during the busy weekend was a challenge, but we thank you for your patience and understanding while we fixed the issue. It was an amazing experience to see the Eclipse with everyone. We hope you will visit us again! :)

8/10 Bien

Sandra, Greenlandn

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Stoweflake Team le 27 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

10/10 Excellent

Nancy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was convenient to the mountain
Séjour de 1 nuit en mars 2024
Réponse de Stoweflake Team le 27 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

8/10 Bien

Thomas

Séjour de 1 nuit en mars 2024
Réponse de Stoweflake Team le 14 avr. 2024
Our team thanks you for a great review! We hope you stay with us again soon :)

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The shuttle to Mt. Mansfield is super easy to catch and the walking path links you to South while the sidewalk goes North to restaurants and other shops.
Séjour de 1 nuit en mars 2024
Réponse de Stoweflake Team le 27 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helpful and kind staff. Nice place
Séjour de 1 nuit en mars 2024
Réponse de Stoweflake Team le 27 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

6/10 Satisfaisant

Chris, Weehawken

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Property is getting run down and needs some TLC. Clean and staff was good.
Séjour de 3 nuits en mars 2024
Réponse de Stoweflake Team le 29 mars 2024
Our Team is so happy to hear that you had a wonderful experience with staff members and the cleanliness of the Resort. We are working diligently on renovations to upgrade the Resort as well as getting the Restaurant and Spa open. Please, keep in touch to follow along with updates!

6/10 Satisfaisant

Charles

Voyage en famille
Steam and sauna not working
Séjour de 3 nuits en mars 2024
Réponse de Shannon Green, General Manager le 28 mars 2024
Hello Charles, thank you for staying with us and providing great feedback. I sincerely apologize for the mechanical issues. They have been corrected. I hope you will consider returning and enjoying both the steam room and sauna.

10/10 Excellent

David

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Great location, facility and customer service. Really enjoyed our stay.
Séjour de 2 nuits en mars 2024
Réponse de Stoweflake Team le 27 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

8/10 Bien

andrea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and spacious room. Easy access to Stowe for skiing and into town for dining and shopping. Indoor pool, hot tub and fitness room were clean and well maintained. My son and I also took advantage of the squash court and ping pong in the game room
Séjour de 2 nuits en mars 2024
Réponse de Stoweflake Team le 27 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

4/10 Médiocre

Joseph, Miford

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Pool closes at 9pm. Continental breakfast is terrible. Better food in vending machine. It snowed and we woke up to poorly plowed property. Property is run doen, poorly landscaped. No house keeping only every 3 days. Thats crap.
Séjour de 2 nuits en mars 2024
Réponse de Shannon Green, General Manager le 28 mars 2024
Hi Joseph, I understand we did not provide the service you should expect when choosing the Stoweflake. We have since upgraded our complimentary continental breakfast and have spoken with our snow removal company. We hope to be able to increase our Housekeeping services soon. Additionally, we have begun a full renovation which includes a grand reopening of the Restaurant and Spa this year. - I hope you will consider returning -

8/10 Bien

Laurie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The room we booked through Expedia was awful. Big gap when the door was closed letting in sunlight and cold air. Stairs leading to this room were missing pieces, we almost fell down them. Vent in the room was caked with dust. Looked like an abandoned section of the hotel. A very nice employee at the front desk found another room for us and we were happy with that. The attached restaurant was closed and under renovation, which was a disappointment. The game room needs some attention. Other than that, the whole spa/recreation facilities were clean and in good shape. The employees were friendly and in general, it's a very cozy, comfortable place to stay.
Séjour de 2 nuits en février 2024
Réponse de Stoweflake Team le 29 mars 2024
Our Team is so happy to hear that you enjoyed the coziness and that the staff was extremely helpful! Renovations to the resort, Restaurant and Spa are currently underway and we hope that you keep in touch to follow along with the exciting updates!

10/10 Excellent

Elena

Séjour de 2 nuits en février 2024
Réponse de Stoweflake Team le 27 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

6/10 Satisfaisant

Barbara

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Needs Updating
The staff was very nice. The hotel is being renovated so spa services were not available and I wasn’t told when I booked through hotels.com. Therefore, I will only book directly moving forward. The hotel needs updating.
Séjour de 2 nuits en février 2024
Réponse de Stoweflake Team le 29 mars 2024
Our Team is so happy to hear that you had a wonderful experience with the staff during your stay! We are working on renovations to upgrade the Resort and open the Restaurant and Spa. We look forward to you staying with us again soon! Please, keep in touch to follow along with the updates.

8/10 Bien

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Stoweflake Team le 27 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

8/10 Bien

Janna

Les points forts : Propreté, personnel et service, équipements
We stayed there for 2 nights on a family ski trip (4 adults, 3 kids 10-11 years old) The property is definitely run down but was perfect for what we wanted - 1) a place that wasn’t too precious and where kids can be kids, 2) a space where we could spread out. The rooms were huge ane plenty of common areas to gather in. 3) easy access to the mountain! Every staff member we encountered was super helpful and kind. The pool and hot tub were perfect for the kids. Easy walk to a sandwich shop, pizza place, ski shop, etc. There was no need for an onsite restaurant!
Séjour de 2 nuits en février 2024
Réponse de Stoweflake Team le 9 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

8/10 Bien

Walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Snowflake has been bought out by Hyatt Hotels and is in the process of re-furbishment/ re-branding. The Spa, Bar and Restaurant are closed. Staff was friendly and accommodating. We look forward to staying here again when all facilities are available.
Séjour de 3 nuits en février 2024
Réponse de Stoweflake Team le 9 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

10/10 Excellent

donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Stoweflake Team le 9 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

10/10 Excellent

Johannes

Séjour de 1 nuit en février 2024
Réponse de Stoweflake Team le 9 mars 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stoweflake has a great location and its staff are so welcoming. Definitely going to be back as soon as i can!
Séjour de 1 nuit en février 2024
Réponse de Stoweflake Team le 19 févr. 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice older inn with plenty of charm. Could use a little modernizing to room decor and bathrooms. But would definitely stay again.
Séjour de 1 nuit en février 2024
Réponse de Stoweflake Team le 19 févr. 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

8/10 Bien

francine

Les points forts : Personnel et service
When we went to breakfast, there was only some cereal and a few muffins that were sealed in plastic like the ones you see at a service station. Not really what you expect for a continental breakfast.
Séjour de 1 nuit en février 2024
Réponse de Stoweflake Team le 29 mars 2024
Thank you for your feedback, we appreciate all comments and suggestions to help better our guests experience! We are currently working on renovations to upgrade the Resort and open our Restaurant and Spa. Please, keep in touch to follow along with updates!

6/10 Satisfaisant

Julia

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Stoweflake Team le 29 mars 2024
We appreciate your feedback as we strive to better our guests experience! The upgrades are currently being done as well as renovations to our Restaurant and Spa. We hope that you'll follow along on our journey and look forward to another visit in the future!

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Stoweflake Team le 19 févr. 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

10/10 Excellent

Margaret, Herndon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Stoweflake Team le 11 févr. 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future

10/10 Excellent

Guillaume

Séjour de 1 nuit en février 2024
Réponse de Stoweflake Team le 8 févr. 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

8/10 Bien

Tyler

Séjour de 2 nuits en février 2024
Réponse de Stoweflake Team le 8 févr. 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good
Séjour de 2 nuits en février 2024
Réponse de Stoweflake Team le 8 févr. 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

10/10 Excellent

Kristin

Séjour de 1 nuit en février 2024
Réponse de Stoweflake Team le 8 févr. 2024
Thank you, for a wonderful review! We appreciate all of your kind words and support! We look forward to a visit from you in the future.

6/10 Satisfaisant

Kathleen

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Troubles
The first room I was provided was not cleaned. The desk gave me another room it was nice but not connected to the spa or pool so to use the pool or spa I would have to drive there change there and change back And drive back to my room. I did not use either spa or pool and I was charged an extra $51.00 for the resort fee which I had no knowledge of this charge. It was disappointing I had trouble with the door and had to call maintenance 2 xs to get in and then to get out of my room.
Séjour de 3 nuits en janvier 2024
Réponse de Stoweflake Team le 29 mars 2024
Thank you for the feedback on your recent stay with us! We appreciate all comments and suggestions to help us better our guest's experience. Renovations are underway to make the necessary upgrades, as well as opening our restaurant and spa. Please, keep in touch to follow along with our exciting updates and we hope to see you again soon!