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Avis sur DoubleTree by Hilton Stoke on Trent

4 out of 5
DoubleTree by Hilton Stoke on Trent
Etruria Hall Festival Way, Stoke-on-Trent, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 481 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 324 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 109 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1000." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2022

8/10 Bien

Fabrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Cet hôtel est très bien, dans la normalité des hôtels best western. Il est un peu éloigné de tout mais il y a des bus et à pied, il faut compter 20 mn pour le centre ville. Le seul inconvénient ce sont les portes des chambres: pas de système d'amortisseur à la fermeture; donc les portes claquent tout le temps et cela est très bruyant. Sinon très bie
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Eléonore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

8/10 Bien

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019

6/10 Satisfaisant

Fabrice

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Bonne équipe, ménage à revoir
L’équipe est très sympathiques et les chambres sont OK. en revanche le ménage n’est pas au niveau (bouteille de bière vide trouvée par terre et draps sales). L’équipe s’est excusé et a corrigé dans la journée... le petit déjeuner est correct, sans plus, mais conforme au prix.
Séjour de 2 nuits en octobre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Bon hotel
La chambre spacieuse, pratique pour visiter, le grand choix de petit déjeuner, la belle immeuble. La piscine n'était pas propre et petite. Une réceptionniste n'était pas sympathique.
Séjour de 2 nuits en juillet 2018

8/10 Bien

Serena

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Beth - Reception Manager le 24 mai 2024
Thank you for your valued feedback, I'm delighted you and your family enjoyed your time with us .I do hope we have the pleasure of welcoming you again soon.

10/10 Excellent

Mee

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Customer Service At Check In From Jasper such a lovely guy and very helpful made us feel very welcome. Also the COOKIES were amazing.. thank youuu xx
Séjour de 1 nuit en mai 2024
Réponse de Beth - Reception Manager le 16 mai 2024
Many thanks for your review - we hope to welcome you back again soon.

4/10 Médiocre

Mark

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No air conditioning which made the room to hot very poor of a doubletree not to have air conditioning and they never advised me that they didn’t
Séjour de 1 nuit en mai 2024
Réponse de Beth - Reception Manager le 16 mai 2024
Many thanks for your review.It has been very hot.. summer has arrived!It is unfortunate we don't have a/c and we don't advertise that it is a facility that we offer.We try to make the rooms cool by providing fans and opening windows.

10/10 Excellent

James

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything the hotel was just amazing
Séjour de 1 nuit en mai 2024
Réponse de Beth - Reception Manager le 16 mai 2024
Many thanks for your review - we hope to welcome you back again soon.

10/10 Excellent

amino

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2024
Réponse de Beth - Reception Manager le 16 mai 2024
Many thanks for your review - we hope to welcome you back again soon.

8/10 Bien

Diane

Voyage en famille
N
Séjour de 1 nuit en avril 2024
Réponse de Beth - Reception Manager le 17 avr. 2024
Hello,Many thanks for taking the time to share your feedbac

8/10 Bien

Deniece

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfy and friendly
Séjour de 2 nuits en avril 2024
Réponse de Beth - Reception Manager le 14 avr. 2024
Hello,Thank you for sharing your feedback.

10/10 Excellent

Carolyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is set in a good location and is fabulous. The staff are super friendly and helpful. Room was clean and comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Beth - Reception Manager le 14 avr. 2024
Hello,Thank you for sharing your feedback.

10/10 Excellent

Nathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Property was perfect fo What we needed. Gym kit a bit dated
Séjour de 1 nuit en avril 2024
Réponse de Beth - Reception Manager le 4 avr. 2024
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

8/10 Bien

Melwin Jose

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Customer service was bad especially at the restaurants. They were struggling to manage the guest
Séjour de 1 nuit en mars 2024
Réponse de Beth - Reception Manager le 4 avr. 2024
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

6/10 Satisfaisant

George

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel is nice however, no one told us you need to book facilities such as the swimming pool before you can use it. The only reason we booked this hotel was because it had a pool and we couldn’t make use of it as it was fully booked, wouldn’t take much to advise pre-booking before your stay. Parking isn’t complimentary - cost us £5, not a lot but not the point, and signs still say it is complimentary! Currently have another pending charge on card but hopefully it’s just a pre-authorisation that will disappear. We understand they were busy but overall disappointing and wouldn’t stay again
Séjour de 1 nuit en mars 2024
Réponse de Beth - Reception Manager le 31 mars 2024
Hello,Thank you for taking the time to send us your feedback.I have checked your booking and can see that you were contacted via expedia on the 4th March advising you to pre -book the pool and that a 5.00 parking charge was to be paid on arrival. The parking is also stated on the expedia website. I apologise if you didn't see this email.Kind Regards

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and staff. Perfect location
Séjour de 1 nuit en mars 2024
Réponse de Beth - Reception Manager le 24 mars 2024
Hello,Thank you for taking the time to share your feedback. We hope to see you again soon

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Beth - Reception Manager le 26 mars 2024
Hello,Many thanks for taking the time to leave your feedback.We hope to welcome you again soon

2/10 Horrible

Amy

Séjour de 1 nuit en mars 2024
Réponse de Beth - Reception Manager le 14 avr. 2024
Hello,Thank you for sharing your feedback.

10/10 Excellent

Martin, Berkhamsted

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property
Séjour de 1 nuit en février 2024
Réponse de Beth - Reception Manager le 2 mars 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Satisfaisant

Zac

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Fine
Broken blind was being fixed when we arrived, much to the confusion of the guy fixing it at the time. Had to go to the bar and wait for it to be fixed which was not a problem. When we then used the blind, it broke. Meaning it was stuck open for the stay. Towel rail was broken too, pillows flat, etc. no air con, despite unit on the wall. “They don’t have Air con at the Hilton, but there is a fan in the cupboard”. Service was lovely, lady behind the counter was lovely, everything looked nice and was clean enough.
Séjour de 1 nuit en février 2024
Réponse de Beth - Reception Manager le 2 mars 2024
Hello,Many thanks for taking the time to leave your feedback and I apologise for the issues. On a positive note i am pleased to see you enjoyed the service.I hope to welcome you back again soon.

4/10 Médiocre

Armonda

Séjour de 2 nuits en février 2024
Réponse de Beth - Reception Manager le 2 mars 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Excellent

Catharine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely staff, big rooms, pool nice perk!
A lovely pool! So warm! Quick food, big portions! Nice local ale beer in bar. And the staff were very sweet with our 4 year old daughter! A little annoying you still pay £5 for overnight parking but atleast it’s not the full sum of £15! Breakfast was well stocked up and staff always greeted us throughout with smiles and attention!
Séjour de 1 nuit en février 2024
Réponse de Beth - Reception Manager le 2 mars 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Satisfaisant

Kaitlin, liverpool

Les points forts : Propreté
Check in was very slow, only one member of staff on the desk checking in despite it being a saturday pm and multiple staff floating round. Service wasnt great at check in, noted that the guests checking in infront of me had everything explained to them including facilities, where to acess lifts and timing for the restaurant even asked did they want to book the restaurant that evening.Originally given a room on the first floor, then changed to the 3rd floor. Sadly this was not a "bonus". The room given was right next to the doors to the lift and sadly when the doors were opened they would bang loudly on the bedroom door. This was very disturbing and extremely annoying. The level of noise in the hotel was horrendous. Breakfast options were very limited, no dairy free options except for a very small amount of soya milk. No gluten free options advertised. Very limited quantities and very slow at clearing and replenishing. Sadly the car park is a nightmare especially if you need an accessible space. I picked the wrong weekend to travel as there was a large wedding. Guests took over the hotel carpark and not the event space carpark. Children were running wild and messing in the lifts. Both staff and wedding guests didnt seem to care. Services are very limited, spa needs to be booked well in advance and the hotel wellness facilities seemed to be full of day visitors which wasnt great. Unable to access refreshments before 11am if you have not booked breakfast.
Séjour de 2 nuits en février 2024
Réponse de Beth - Reception Manager le 2 mars 2024
Good afternoon,Oh goodness I am sorry that your stay fell short of our usual excellent service. you’re right we needed another receptionist on shift but unfortunately due to last minute sickness we were understaffed.I know my team member dealt with the pressure incredibly well considering. We do have gluten free options so I am sorry if these were not pointed out to you by a member of the team. Our car park has 310 spaces as well as an overflow car park at the left side of the property.Once again Kaitlin I do apologise but hopefully you will give us another chance in the future.

10/10 Excellent

Harmeet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Beth - Reception Manager le 2 mars 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Excellent

Gabriel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice
It was a very good place to stay. Family loved it and will definitely use it again when I’m in stoke on Trent. The room service was fantastic
Séjour de 3 nuits en février 2024
Réponse de Beth - Reception Manager le 2 mars 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

8/10 Bien

Joas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Honest Review
Comfy stay and excellent service. As a 4-star hotel, I was expecting the bathrooms to have some Bathroom Accessories like Shower Caps, Cotton Swabs, Cotton Pads, disposable cups, etc. For dinner, I ordered two fish and chips as the waiter said they were of a decent size, but they weren't. The fish was just half-sized, which was very disappointing. Breakfast was good but lacked items that a 4-star hotel normally has, like smoked salmon, cream cheese, non-dairy yogurts, cakes, and omelettes (not only scrambled eggs).
Séjour de 1 nuit en janvier 2024
Réponse de Beth - Reception Manager le 2 mars 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Satisfaisant

MIN

Séjour de 1 nuit en janvier 2024
Réponse de Beth - Reception Manager le 2 mars 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

8/10 Bien

Deb

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Suzanne

Les points forts : Propreté
Les points faibles : Personnel et service
Didn't expect no reception no proper service at the bar. Small list of cocktails I was under the impression there would be parties. Absolutely dead
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Bruce

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023

8/10 Bien

Joseph

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Julie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Stephen

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jack

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Beth - Reception Manager le 2 mars 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Excellent

nor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional
We were very impressed by the quality of the service and high standards of the cleanliness and furnishings. The room was spacious and the climate control system was very easy to use.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

mh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Polar express weekend at churnet railway.
We stayed at this hotel for a night stay ready for our polar express day at the nearby churnet railway station, we had an absolutely lovely time at this hotel friendly and helpful staff, the hotel is absolutely lovely and the rooms are clean and tidy and very comfortable. Breakfast was absolutely delicious and the service was brilliant. Parking onsite was great and at only £5 Charge was really good, it's just nice to have a hotel that actually has parking facilities.The pool area was great the only downside was that you have to book your slot and it's only for 45 minutes and the changing area is freezing so not great when you have small children to change after being in the pool. Would definitely stay here again.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Nick

Séjour de 1 nuit en décembre 2023

10/10 Excellent

JiEun

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

stephen

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Saul

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our family had an excellent stay at the Doubletree Hilton in Stoke on Trent. The room is spacious and clean, with very nice decor. The rest of the hotel has a very nice ambience and staff are very professional and welcoming. Breakfast was a delight, with lots of choices, including every choice of item one would want for a full english breakfast, lots of cereal choices and wonderful coffee. Once again staff at breakfast were lovely and deserve accolade's for the way they sat families down, cleaned up and restocked any items that were running low, so always fresh. One notable action that I think is brilliant, was that upon booking I was sent an email notifying me of various things that I found important to know, especially that there would to be some Christmas parties on the night of our stay. I called up and I was informed that the hotel would be busier with functions, however I was offered a room on the 4th floor, which was well away from any festivities. We would not even have known that there were any parties, as it was perfectly quiet. There is also a very good indoor pool which the kids loved. In all we will be back and highly recommend this hotel.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Mats

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Giovanni

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Richard

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently situated in Festival Park for retail shopping, fast food and entertainment. Safe secure location with adequate parking
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Diane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The food ,staff and my room were excellent but my evening was spoiled by the temperature in the hotel, I dont expect to stay at a hotel and be cold , it spoiled what would have been a lovely stay .
Séjour de 1 nuit en novembre 2023