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Avis sur The Roebuck Inn

3 out of 5
The Roebuck Inn
London Road, Stevenage, England

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 52 avis sur 206." "
Note des voyageurs de 8 (Bien), d’après 76 avis sur 206." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 206." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 206." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 206." "

7,4/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

alan, bordeaux

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
roebuck inn
OK for a short stay. Position close to busy road results in overnight noise. Rooms and bathrooms somewhat basic and public areas without character.

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff
Séjour de 2 nuits en avril 2024
Réponse de Andrew le 4 mai 2024
Dear Laura,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

10/10 Excellent

John

Voyage en famille
Staff are excellent the property is a little outdated but great value
Séjour de 2 nuits en avril 2024
Réponse de Andrew le 4 mai 2024
Dear John,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

10/10 Excellent

DIANE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay. Quite a long walk to the rooms but very quiet despite being next to the road. Good choice of food and lovely breakfast
Séjour de 2 nuits en mars 2024
Réponse de Andrew le 29 mars 2024
Dear Diane,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

8/10 Bien

Simon

Séjour de 1 nuit en février 2024
Réponse de Reception Team le 16 févr. 2024
Dear Simon,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a good overnight stay. It was convenient and the staff were helpful.
Séjour de 1 nuit en février 2024
Réponse de Andrew le 16 févr. 2024
Dear Joseph,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

8/10 Bien

Mark

Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 29 mars 2024
Dear Mark,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

8/10 Bien

N P

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 2 févr. 2024
Dear N P,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

6/10 Satisfaisant

Patricia

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 2 févr. 2024
Dear Patricia,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near futureKind RegardsReception Team

10/10 Excellent

Elaine

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Roebuck inn
Came down for a family gathering, roebuck was reasonably priced , clean and staff friendly and helpful, could do with a refurb as it looked tired in places but for what we needed it was ok.
Séjour de 1 nuit en janvier 2024
Réponse de Andrew le 2 févr. 2024
Dear Elaine,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 2 févr. 2024
Dear Simon,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff have all been amazingly friendly and accommodating. I would definitely stay again
Séjour de 1 nuit en janvier 2024
Réponse de Andrew le 2 févr. 2024
Dear Timothy,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

8/10 Bien

Simone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, clean ,polite staff and privacy.
Séjour de 1 nuit en janvier 2024
Réponse de Andrew le 2 févr. 2024
Dear Simone,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

4/10 Médiocre

Bret

Séjour de 1 nuit en janvier 2024
Réponse de Andrew le 14 janv. 2024
Dear Bret,Firstly, let me apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant. Sorry for the inconvenience once again.Kind Regards Andrew(General Manager)

10/10 Excellent

Janet, Liverpool

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room were clean and a good size, staff very friendly and helpful. Would definitely stay again
Séjour de 2 nuits en décembre 2023
Réponse de Andrew le 14 janv. 2024
Dear Janet,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

10/10 Excellent

L

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Food amazing
Séjour de 2 nuits en décembre 2023
Réponse de Andrew le 14 janv. 2024
Dear Guest,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us especially the food at our Nirvana Indian restaurant. We thank you for the positive feedback. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

2/10 Horrible

Jason

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff were friendly and welcoming on arrival and thats were the good bit ends. The hotel can best be described as stuck in the 70's and was probably last decorated and maintained back then. The bathroom had tiles falling off, limescale on the taps, sink and bath. Mould in the grout and silicon, which is easily removable. The worst part was for 2 nights running the fire alarm went off multiple times, so no sleep for 2 days, their response sorry. The room was £90 per night for room only, it wasnt worth £45. Hotels.com really should inspect their hotels before they allow them on their site. Do not stay at this hotel, you'd be better off sleeping in your vehicle.
Séjour de 3 nuits en octobre 2023
Réponse de Andrew le 27 oct. 2023
Dear Jason,Firstly, let me apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant. Sorry for the inconvenience once again.Kind RegardsAndrew

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Reception Team le 7 oct. 2023
Dear Guest,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future..Kind RegardsReception Team

8/10 Bien

Pauline M

Séjour de 2 nuits en septembre 2023
Réponse de Reception Team le 27 oct. 2023
Dear Pauline,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

8/10 Bien

Tyrone

Séjour de 1 nuit en septembre 2023
Réponse de Reception Team le 20 sept. 2023
Dear Tyrone,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 Excellent

Derrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Reception Team le 29 août 2023
Dear Derrick,hanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 Excellent

Kaspar

Séjour de 1 nuit en août 2023
Réponse de Reception Team le 22 août 2023
Dear Kasper,,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 Excellent

steve

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very polite and helpful staff
Séjour de 1 nuit en juin 2023
Réponse de Andrew le 29 juin 2023
Dear Steve,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind RegardsAndrew

2/10 Horrible

Trevor

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Zero is still too high for this awful place
It was so dirty and dark we did not stay. The mattress and sheet were badly stained the carpet was filthy and the bathroom facilities old and cracked. We refused to stay in that room. The second room was no better it only had one small wall light working was dirty and had a huge plant trying to get in the window so there wasno fresh air in 30 degree heat. The room was so dark we had to use the torch on our phone to see. We asked to book breakfast for both mornings of our stay but we’re told we could only book for the first day, they were not sure if it would be available on the second morning, We advised the management we would not be staying and wanted a refund due to the awful conditions. We were told they would see what had to be done.
Séjour de 2 nuits en juin 2023
Réponse de Andrew le 26 juin 2023
Dear Trevor,Firstly, let me know apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your intended stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant. Just to let you know that we fully refunded the amount back to your card, which might take 5-7 working days for the amount to be credited.Sorry for the inconvenience once again.Kind RegardsAndrew

10/10 Excellent

Cherie

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Our one night visit was very comfortable and the welcome was superb from all reception staff
Séjour de 1 nuit en juin 2023
Réponse de Andrew le 26 juin 2023
Dear Cherie,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind RegardsAndrew

10/10 Excellent

Richard

Séjour de 1 nuit en juin 2023
Réponse de Reception Team le 9 juin 2023
Dear Richard,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

8/10 Bien

Kayleigh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were very friendly and accepted our Amex cards, which is usually quite rare in smaller independent inns/ hotels. The food and service were very good and reasonably priced and I had a good night's sleep despite the busy road adjacent, which eventually quietened down around 10:30.
Séjour de 1 nuit en mai 2023
Réponse de Andrew le 2 juin 2023
Dear Kayleigh,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind RegardsAndrew

8/10 Bien

Tyrone

Séjour de 1 nuit en avril 2023
Réponse de Reception Team le 3 mai 2023
Dear Tyrone,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near futureKind RegardReception Team

2/10 Horrible

paul

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Totally unnecessary uncleanliness and run down
We were so disappointed with our experience at the Roebuck Inn. The staff at the bar & reception were friendly & welcoming. However, the actual room (room 102) totally let Roebuck Inn down. When opening the curtains on our arrival all I could see out of the window was a thick growth of bramble - you could not see the garden. The window frame and windows were dirty with a mass of thick cobwebs on the top part of the window sill. This density of cobwebs would take months to amass. The carpet in the bedroom area was badly stained and the bathroom had wall tiles falling off. The bathroom was very dated, and looked like work had been carried out on it at least 30 years prior by an unprofessional builder! Our friends also had a room and theirs was also sub standard with a leak in the bathroom and the remnants of a nursing home hoist track still in the ceiling. I can not comment on the restaurant and food as we did not eat in, choosing to use the nearby Toby Inn. The corridor to the rooms were bland, with short net curtains & a few private doors along this corridor had curled up, dirty mats in front of the doors - definite trip hazards. The garden areas had also been allowed to become run down & unkempt with overgrown shrubs. I believe more attention has been attributed to the Care Home attached to Roebuck Inn. We booked this Inn as other local hotels had been taken over by the government. I feel really sad that this beautiful building has been allowed to become rundown.
Séjour de 2 nuits en mars 2023
Réponse de Andrew le 28 mars 2023
Dear PaulFirstly, let me know apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant.Sorry for the inconvenience once again.Kind RegardsAndrew

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked their service the staff were very helpful
Séjour de 1 nuit en février 2023
Réponse de Andrew le 26 févr. 2023
Dear MsRachel,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With Kind RegardsAndrew

10/10 Excellent

Paul

Séjour de 1 nuit en décembre 2022
Réponse de Reception Team le 19 déc. 2022
Dear Paul,,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near futureKind Regards

4/10 Médiocre

Mr Robert

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs some work.
Tired looking room and only cleanish. The bathroom smelled and there was a bottle top on the floor by the bed that didn't belong to me. The shower pressure and temperature was decent enough and I could see there was work going on to redecorate some of the rooms - which is soely needed. Overall not a place I'd opt to stay in again, if there was a choice, but not bad enough to avoid if there's nowhere else.
Séjour de 1 nuit en décembre 2022
Réponse de Andrew le 19 déc. 2022
Dear Robert,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we have plans in place for refurbishment which we have already started from our pub and few bedrooms where in the work has started. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

2/10 Horrible

kevin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room 105
I got to the hotel at 1.00pm, I wanted to leave my case as check in was at 2.00pm, couldn't believe it the hotel was shut. The room was dirty, the bath hadn't been cleaned, the shower mat was back underneath and toilet flush was broken. In the bedrrom/lounge stains on the wall,holes in the curtain and only a little oil heater for warmth. Checkout day I went to remove the duvet cover of the duvet and oh my goodness the stains on the duvet was completely disgusting! I paid £139.00 for two nights and I needed a third night but I went to the Holiday Express which cost me £55.00 and it was like staying at the Ritz. I don't like to complain but it was an experience I will never forget!
Séjour de 2 nuits en novembre 2022

8/10 Bien

wendy

Séjour de 1 nuit en octobre 2022
Réponse de Ali le 3 nov. 2022
Dear Guest,Thank you for taking out time and sharing your valuable feedback with us. we are glad that you have been satisfied with your stay with us we will also improve our service upon your next visit with us.Many ThanksFront Desk Team

8/10 Bien

SUGURU

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Reception Team le 15 oct. 2022
Dear Suguru,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future. Kind RegardsReception Team

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel is in need of update.
Séjour de 1 nuit en octobre 2022
Réponse de Andrew le 15 oct. 2022
Dear Guest,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we have plans in place for refurbishment which we have already started from our pub. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

8/10 Bien

Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean and well equipped more than adequate
Séjour de 2 nuits en octobre 2022
Réponse de Reception Team le 8 oct. 2022
Dear Ms LindaThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With Kind Regards,Reception Team

8/10 Bien

Michael

Séjour de 1 nuit en octobre 2022
Réponse de Reception Team le 15 oct. 2022
Dear Michael, Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future. Kind RegardsReception Team

6/10 Satisfaisant

Graham

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Roebuck Rough
Pleasant staff and decent bedding - However room had a broken sliding panel system covering windows, that you could see daylight out of No food on a Sunday so had to eat off site Smell of damp throughout You get what you pay for and it was reasonably cheap, although guy who booked in before me paid £14.00 less for room next to mine?
Séjour de 1 nuit en septembre 2022
Réponse de Andrew le 8 oct. 2022
Dear Graham,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Your feed back has been taken in a positive way and we are working on the issues you have raised..We are glad to hear that staff were friendly and helpful during you stay. Unfortunately, our restaurant is closed on Sunday's which is clearly stated on the website. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

6/10 Satisfaisant

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Ok but improvements required
I've stopped here a few times but this was the worst stay due to my room being in a WiFi black spot. I couldn't connect to the WiFi provided, my devices couldn't find the correct WiFi so I had to use my own data to access the internet.
Séjour de 1 nuit en octobre 2022
Réponse de Andrew le 8 oct. 2022
Dear PaulThanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. I can understand your frustration on being not able to use the WiFi and using you personal data.If you have had raised the issue with member of my team, we would have tried to rectify the issue or move you to a room with better signal.As you said you have stayed with quite few time, I hope you will give us another chance to serve you better and consider it a One off incident.Kind RegardsAndrew

8/10 Bien

Patricia

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
It served a purpose
I stayed for 4 nights due to being on a training course in Welwyn Garden City, so just a 15 minute drive away. Indian restaurant within the Inn which i did have one evening & was very nice. Lady that owns the Roebuck was very nice & helpful. The only negative comment i will make is that the place could do with a little make over. But it served its purpose. I think it is used mainly for business stop overs.
Séjour de 4 nuits en septembre 2022
Réponse de Reception Team le 8 oct. 2022
Dear Ms PatriciaThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. Let me assure you that we have already started our refurbishment work from the pub area and very soon the bedrooms as well. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With Kind Regards,Reception Team

4/10 Médiocre

Ann

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Central location, but very musty and damp smell in the room. The bathroom needed a lot of refurbishment, the taps and fittings very corroded . Light fitting in room broken . Service was very friendly, and helpful just a shame the room let things down
Séjour de 1 nuit en septembre 2022
Réponse de Andrew le 30 sept. 2022
Dear AnnThanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. With regards to the dampness issue that you have raised, we are looking into the issue and will rectify it.Let me assure you that we have plans in place for refurbishment which we have already started from our pub. We are glad to hear that staff were friendly and helpful during you stay. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

8/10 Bien

Pat

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Charming building and very friendly welcome at reception. However, the room looked about 40 years out of date and DESPERATELY needs modernisation. We spent £76 on a room that in the condition it was in I would not expect to pay more than £35.
Séjour de 1 nuit en septembre 2022
Réponse de Andrew le 23 sept. 2022
Dear Pat,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we have plans in place for refurbishment which we have already started from our pub. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The service was outstanding nothing was to much to ask
Séjour de 2 nuits en septembre 2022
Réponse de Reception Team le 23 sept. 2022
Dear Ms ChrisThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With kind regards,Reception Team

8/10 Bien

Sami

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Reception Team le 16 sept. 2022
Dear Mr SamiThank you for scoring us on hotels.com which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.With Kind Regards,Reception Team

10/10 Excellent

Michael

Séjour de 1 nuit en septembre 2022
Réponse de Reception Team le 16 sept. 2022
Dear Ms MichaelThank you for scoring us on Hotels.com which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service...We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.With kind Regards,Reception Team

4/10 Médiocre

Michael

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022
Réponse de Andrew le 16 sept. 2022
Dear Michael,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we will take necessary steps to improve our services.Kind RegardsAndrew

8/10 Bien

Jane

Séjour de 1 nuit en septembre 2022
Réponse de Reception Team le 12 sept. 2022
Dear Ms JaneThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service..We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself.We value your patronage and enormously appreciate your enduring confidence and trust in us.We eagerly look forward to having you stay with us again soon.With kind regards,Reception Team

8/10 Bien

stephen

Séjour de 1 nuit en septembre 2022
Réponse de Reception Team le 12 sept. 2022
Dear Mr StephenThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service..We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself.We value your patronage and enormously appreciate your enduring confidence and trust in us.We eagerly look forward to having you stay with us again soon.With kind regards,Reception Team

8/10 Bien

P

Séjour de 1 nuit en septembre 2022
Réponse de Ali le 7 sept. 2022
Dear Guest,Thank you for choosing the Roebuck Inn.We were pleased to learn that you enjoyed your stay with us and were very satisfied with our services . Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon.Warm regards,The Management