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Avis sur ibis Stevenage Centre

3 out of 5
ibis Stevenage Centre
Danestrete, Stevenage, England

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 91 avis sur 502." "
Note des voyageurs de 8 (Bien), d’après 220 avis sur 502." "
Note des voyageurs de 6 (Satisfaisant), d’après 113 avis sur 502." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 502." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 502." "

7,8/10

Propreté

7,8/10

Personnel et service

5,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en février 2019
Réponse de Ibis Stevenage Reception Team le 11 févr. 2019
Thank you for your review

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Stevenage Ibis Reception Team le 6 févr. 2019
Thank you for your review

6/10 Satisfaisant

Marie-Axelle

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Le quartier n'a aucun charme. L'hôtel est assez basique, mais confortable. Je suis arrivée dans la nuit, le check-in a pris 2 minutes. Je suis repartie très tôt le matin, il n'y avait personne. Je crois n'avoir vu quasiment aucun employé de tout le week-end. Le plus? Le Tesco à côté, ouvert 24h/24. Et les cafés et restaurants bon marché du centre de Stevenage.

8/10 Bien

ericlehavre, Le Havre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location
In the town centre near à Tesco extra which is very convenient. Parking is more complicated (and costs £4 if you do it through the hotel)
Séjour de 1 nuit en septembre 2017

8/10 Bien

Voyageur vérifié

Hotel bien placé
La literie n'est pas confortable

8/10 Bien

Jean-Michel, Toulouse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapprot qualité/prix
Hotel agréable Le seul défaut, ce sont les rideaux qui laissent passer beaucoup trop de jour avec l'extérieur

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Lee

Séjour de 1 nuit en août 2023
Réponse de Ibis Stevenage le 25 sept. 2023
Thank you for review

2/10 Horrible

Teoh, Stevenage

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Noise room and loud music all night, no phone in room, call reception but no answer
Séjour de 4 nuits en août 2023
Réponse de Ibis Stevenage Reception le 25 sept. 2023
Thank you for your review, we are sorry to hear that your stay was great and apologise for the noise levels, we also apologise for the no the answering of calls to reception they may have been away from the desk but it has been raised with the team

10/10 Excellent

Allan

Séjour de 1 nuit en août 2023
Réponse de Mawgan le 6 août 2023
Thank you for your review, we hope to welcome you back to the Ibis Stevenage again.

10/10 Excellent

Shiv

Séjour de 1 nuit en juillet 2023
Réponse de Shannon le 30 juil. 2023
Thank you for your review. We hope to welcome you back

10/10 Excellent

Thomas

Séjour de 1 nuit en juillet 2023
Réponse de Shannon le 16 juil. 2023
Thank you for your scoring, we appreciate that you have scored us 10/10, we are pleased with your review. We hope to welcome you soon.

2/10 Horrible

Mark

Séjour de 1 nuit en juillet 2023
Réponse de Shannon le 16 juil. 2023
Thank you for your score. If you could elaborate on your scoring, we can then discuss and make any changes that is necessary to your comments. We appreciate any feedback to ensure the hotel is a better place for our guests.

10/10 Excellent

C R

Séjour de 1 nuit en juillet 2023
Réponse de Ibis Stevenage Reception le 13 juil. 2023
Thank you for your review, we look forward to welcoming you back again in the future

6/10 Satisfaisant

Jo-anne

Séjour de 1 nuit en juillet 2023
Réponse de Ibis Stevenage Reception le 6 juil. 2023
Thank you for your review, we hope to welcome you again in the future

2/10 Horrible

Stephen

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The worst scenario possible for business travelers
They closed down and left me with no accommodation…hotels .com didn’t find an alternative and I had to find something with one day to go …
Séjour de 1 nuit en décembre 2022
Réponse de GM le 5 janv. 2023
We are very sorry, we informed Expedia/Hotels.com and their duty as your booking was with them was to find suitable accommodation for you.

6/10 Satisfaisant

Mr e

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cold . No or little heating
Cold . Poor heating 😪
Séjour de 1 nuit en décembre 2022
Réponse de Ibis Stevenage le 6 déc. 2022
Thank you for your review, we are sorry to hear you were cold, our heating panels work both remotely in the rooms and centrally from the reception, we can always try and assist with extra heaters too if asked.

6/10 Satisfaisant

Dean

Les points forts : Personnel et service
Comfy bed, shower had good power and water was perfect temperature. The only thing that let it down for me was the room I was allocated. I always request higher level away from the lifts for noise reduction, sadly I was placed right by the lifts and I had fire doors right outside my room so I literally heard people and doors slamming all evening. Hardly slept
Réponse de Ibis Stevenage le 6 déc. 2022
Thank you for your review Dean, we are sorry to hear that your stay wasn't the best we do always try and accommodate any special requests and apologise that this wasn't completed we will of course pass your comments onto management and reception to make sure these issues don't arise in future.

8/10 Bien

Mr e

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2022
Réponse de Ibis Stevenage le 29 nov. 2022
Thank you for your review we look forward to welcoming you back again

8/10 Bien

Liam

Séjour de 1 nuit en novembre 2022
Réponse de Ibis Stevenage le 29 nov. 2022
Thank you for your review, we hope to welcome you back again soon

6/10 Satisfaisant

william

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Tired hotel not worth the money paid
In the town centre of Stevenage, hotel very tired and in need of repairs. Surrounding area not very well lit and you feel a little unsafe!
Séjour de 1 nuit en novembre 2022
Réponse de Ibis Stevenage le 29 nov. 2022
Thank you for your review William, sorry you felt that your stay wasn't up to standard we are due a refurb in the near future. We are sorry to hear that you didn't feel overly safe

8/10 Bien

Ed

Séjour de 1 nuit en novembre 2022

2/10 Horrible

Dean

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ibis Stevenage rank amateur
Dirty, not maintained, smells industrial and needs a coat of paint everywhere
Séjour de 2 nuits en novembre 2022
Réponse de Ibis Stevenage Reception Team le 14 nov. 2022
Thank you for your review Dean, we apologise that all aspects of your stay were not up to standard we will of course pass your comments onto the management, house keeping and maintenance teams to make the most appropriate changes where possible

6/10 Satisfaisant

Andrei

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, équipements
Great
Séjour de 1 nuit en octobre 2022
Réponse de Ibis Stevenage Reception Team le 1 nov. 2022
Thank you for your review we look forward to welcoming you back again in the future

10/10 Excellent

Paul

Séjour de 1 nuit en octobre 2022
Réponse de Ibis Stevenage le 31 oct. 2022
Thank you for your lovely review and we look forward to having you bank in the future.

8/10 Bien

Suguru

Séjour de 2 nuits en octobre 2022
Réponse de Ibis Stevenage Reception Team le 17 oct. 2022
Thank you for your review, we hope to welcome you back again in the future

6/10 Satisfaisant

Martin

Séjour de 1 nuit en octobre 2022
Réponse de Ibis Stevenage Reception Team le 17 oct. 2022
Thank you for review, sorry not aspects of your stay were up to standard hopefully we can improve in the future

2/10 Horrible

steven

Séjour de 1 nuit en octobre 2022
Réponse de Ibis Stevenage Reception Team le 10 oct. 2022
Thank you for your review Steven, we can see from the overall score you left it wasn't up to standard and we are sorry about this if you wish to discuss the issues further please do not hesitate to email us directly at H2794@accor.com Kind Regards

4/10 Médiocre

Samson

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
I was totally dissatisfied with the people I met at the reception when I seek for advice about where to park for my two stay, the response is not expected to the extent that one of them was saying she will cancel my reservation and I will forfeited my payment. At that point, I was totally confused because that was my time in that area, I have to seek for advice at the nearby car washing, they are the one that help me out on what to do regarding my parking.
Séjour de 2 nuits en septembre 2022
Réponse de Ibis Stevenage Reception Team le 11 oct. 2022
Thank you for your review Samson, I'm so very sorry that you felt you wasn't helped or assisted enough by reception and parking. I will of course pass your comments on to management and the reception team to prevent this confusion happening again in the future. Thank you again for bringing it to our attention

10/10 Excellent

Elaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2022
Réponse de Ibis stevenage reception team le 5 sept. 2022
Thank you Elaine for your lovely review, we look forward to seeing you again.

8/10 Bien

Stephen

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
House move
Clean room in town centre all worked well
Séjour de 1 nuit en septembre 2022
Réponse de Ibis Stevenage reception le 5 sept. 2022
Thank you for your lovely review Stephen. We look forward to seeing you again soon. We will pass on your kind comments to the House keeping team.

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good overnight stay
Very clean room, comfortable bed, shower, washing, towels etc. all good. Helpful reception supplied us with an iron and ironing board when requested. The only downside was parking was off-site, but not really a problem.
Séjour de 1 nuit en août 2022
Réponse de Ibis Stevenage Reception Team le 27 août 2022
Thank you for your lovely review, we are so pleased you enjoyed your stay, hopefully we can welcome you back in the future

6/10 Satisfaisant

Dean

Séjour de 1 nuit en août 2022
Réponse de Ibis Stevenage Reception Team le 22 août 2022
Thank you for your review we look forward to welcoming you back in the future

10/10 Excellent

Joanne

Séjour de 1 nuit en juillet 2022
Réponse de Ibis Stevenage Reception Team le 2 août 2022
Thank you for your review Joanne we look forward to welcoming you back again in the future

8/10 Bien

Charlotte, Nottingham

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff were friendly upon check-in and the location was excellent, being in the middle of the new town area. It is located a couple of minutes walk from Stevenage train station and right opposite a large Tesco, which was very handy. However, the hotel looked much nicer from the outside (at ground level at least) than it did inside. The room had been cleaned but the dated decor and vibe made it feel dingy. For example, there was water damage to the floor and a hole in the toilet door had been patched up. The bed was uncomfortable (stiff and a bit lumpy) but the sheets etc. did feel clean. While it wasn't awful, it isn't somewhere where I would stay again. If these aren't things that would bother you then it's fine for a cheap stay and the location was very convenient.
Séjour de 1 nuit en juillet 2022
Réponse de Ibis Stevenage Reception Team le 1 août 2022
Thank you for review Charlotte, Sorry not all aspects of your stay were up to standard, I will of course pass your comments onto the management team and housekeeping.

8/10 Bien

Jack

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en juillet 2022
Réponse de Ibis Stevenage Reception Team le 25 juil. 2022
Thank you for your review, Jack we look forward to welcoming you back again in the future

8/10 Bien

Andrew

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had planned to arrive by train but they were cancelled. Hotel across the road from station, multi storey right next to it. Also right in centre of town
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en juillet 2022
Réponse de Ibis Stevenage Reception Team le 18 juil. 2022
Thank you for review, look forward to welcoming you back in the future

8/10 Bien

Giles

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
IBIS Stevenage
A little hard to find but basically the hotel is in the shopping precinct near Tesco's. There's various parking spots a short walk away - on street meters so all chargeable. Quiet on a Saturday night as the local bylaws are no alcohol sales from shops after 11pm, no bars in the precinct near the hotel either so no noisy revellers! Found the top of a water bottle on the radiator - wasn't ours. Everything clean but just put a doubt in our mind finding that.
Séjour de 1 nuit en juin 2022
Réponse de Ibis Stevenage Reception Team le 27 juin 2022
Thank you for your review, we are pleased you enjoyed your stay with us and look forward to welcoming you back in the future if your travel arrangements permit, I will of course pass on your comments about the cleaning of the radiator to house keeping and apologise for the oversight.

8/10 Bien

D J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2022
Réponse de Ibis Stevenage Reception Team le 13 juin 2022
Thank you for your review, looking forward to welcoming you back again soon

6/10 Satisfaisant

Edward

Les points forts : Propreté, personnel et service, confort de la chambre
Extremely expensive for an ibis
Extremely expensive for an ibis, presumably due to local events on at the time.
Séjour de 2 nuits en juin 2022
Réponse de Ibis Stevenage Reception Team le 13 juin 2022
Thank you for your review Edward and yes the charges were higher due to demand of local events in the area, sorry for the inconvenience we hope you enjoyed your stay and look forward to welcoming you again in the future

4/10 Médiocre

Ricky

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hostel or Hotel?
I stay in Stevenage every other week for work and normally stay at the Holiday Inn Express as it always comes up cheaper, however Ibis came up slightly cheaper this time so I thought I'd give it a go out of curiosity....I really wish I'd paid the bit extra instead and stayed at Holiday Inn Express again. The overall condition of the hotel was dilapidated and run down, it felt more like a hostel than a hotel. The corridors, lift and even the reception area all absolutely stank of weed. The rooms/corridors are all in need of a major revamp and look like they haven't seen a paint brush for at least 10 years. I can't understand why this is usually more expensive than the Holiday Inn Express, which is clean, modern and well maintained, and also comes with breakfast included! Considering they're both in the same location (town centre), they're worlds apart. Safe to say I'll not be back, even if it does come up cheaper again. It really does not represent good value for money at all, if you need to stay in Stevenage look elsewhere!
Séjour de 4 nuits en mai 2022
Réponse de Ibis Stevenage Reception Team le 13 juin 2022
Thank you for your review, sorry that your stay with us wasn't a pleasant experience. I will of course pass all of your comments on to the management team, hopefully we can work on getting them resolved as quickly as possible. Thank you again for bringing them to our attention

4/10 Médiocre

Rhys

Voyage en groupe
Les points forts : Propreté
Not great.
Cold showers that when asked wasn’t fixed, constant noise throughout the night.
Séjour de 2 nuits en juin 2022
Réponse de Ibis Stevenage Reception Team le 13 juin 2022
Thank you Rhys for your review, I can only apologise for the lack of hot water this is an issue that we are aware of and has been looked into and now repair, sorry for the inconvenience during your visit. Again sorry for the noise throughout the night, please remember our desk is manned 24 hours so if there any issues please do not hesitate to contact us and we will do our best to resolve them there and then. Hopefully we will get the opportunity to welcome you back again in the future.

10/10 Excellent

Liam

Séjour de 2 nuits en juin 2022
Réponse de Ibis Stevenage Reception Team le 6 juin 2022
Thank you Liam for a lovely review, we look for to welcome you back again in the future!

10/10 Excellent

MRS P

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Me and my partner love staying here it was lovely the staff were welcoming and lovely the room was lovely and clean we hope to come back soon
Séjour de 3 nuits en mai 2022
Réponse de Ibis Stevenage Reception Team le 13 juin 2022
Thank you for your lovely review and kind words about our staff, I will be sure to pass them onto the team and we look forward to welcoming you back soon

10/10 Excellent

Jochen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Immer wieder gerne
Immer wieder gerne
Séjour de 1 nuit en mars 2022
Réponse de Ibis Stevenage Reception Team le 13 juin 2022
Thank you for your kind review, look forward to welcoming you back again in the future

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to station
Séjour de 1 nuit en mai 2022
Réponse de Marlen le 19 mai 2022
Thank you for your review! We are lucky with our location and the amenities around us. We hope to welcome you again soon.

2/10 Horrible

Harley

Séjour de 1 nuit en mai 2022
Réponse de Marlen le 19 mai 2022
Thank you for your review.

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en avril 2022
Réponse de Marlen le 19 mai 2022
Thank you for your review.