4/10 MĂ©diocre
Kathleen
Voyage en famille
15 juil. 2025
Les points faibles : Infrastructures et conditions de lâhĂ©bergement
Where to start, other than you get what you pay for I guess.
The insulation between the floors and walls is horrible. We were kept up all night (2:30 am) by partying and screaming neighbors all three nights. Why they didnât get thrown out the first or subsequent nights is baffling. Not to mention the barking dogs during the day. We called security every night and even knocked on their door because security didnât show up the first night. I texted the property with zero response. The first night no one answered the phone at all. I asked to be moved but could be accommodated. Since I couldnât move rooms I asked them again to try to keep the neighbors under control but that didnât help.
We arrived at 430 for a 4pm check in and the room still wasnât ready and had to wait.
I asked for clean towels and that never happened. They were out of soap in the shower which was never filled.
When you look at cleanliness of a place you can tell who does a good job because the door casing and bathroom walls will be clean. This wasnât. The rest of it was clean.
I asked for a late checkout and was also not accommodated. I thought theyâd be understanding being we were kept up by the partying. Staff only offered for us to use the sister property to hang out at in the lobby or pool.
I was told I could get a partial one day $14 resort fee refund for the inconvenience which was not refunded. SeriouslyâŠ
Kathleen
Séjour de 3 nuits en juillet 2025