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Avis sur Mercure London Staines-upon-Thames Hotel

3 out of 5
Mercure London Staines-upon-Thames Hotel
Thames Street, Staines, England

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 129 avis sur 544." "
Note des voyageurs de 8 (Bien), d’après 216 avis sur 544." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 544." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 544." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 544." "

7,8/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2022
Réponse de Laura C. Guest Relations le 7 mars 2022
Dear Sheila, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated. We look forward to welcome you back in the near future. Kind Regards,

8/10 Bien

benoit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2019
Réponse de Laura C. Acting Front Office Manager le 9 juin 2019
Dear Guest, Thank you for your rating. We greatly appreciate your feedback and are pleased to see that you have enjoyed your stay here with us. We look forward to hopefully welcoming you back in our hotel. Best Regards,

6/10 Satisfaisant

florence

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
hotel ayant besoin d'une bonne renovation, dommage
Je viens dans cet hotel quand les autres sont complets (Runnymede, Boylen), uniquement parce qu'il est sérieusement défraichi et mériterait aussi une revue de l'isolation phonique: on entend bien les avions de Londres Heathrow ! C'est bien dommage, car il est très bien situé et le personnel est irréprochable
Séjour de 1 nuit en juin 2018

8/10 Bien

Mohamed, Tunis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lovely stay
would love to state that AC was not too good in my room although for British summer it was not a must ! shower corner was not very comfy but you can live with it staffs were very helpful and "aux petits soins" for non British guest could you please provide extra power adapter in the rooms..thanks I was really lucky that one of the staff member provided me her spare adapter so I could use my laptop for the hole stay !!
Séjour de 5 nuits en août 2017

2/10 Horrible

Cyril

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Intéressant retour dans le passé... hotel à éviter
Hotel à éviter car il a besoin d'etre raffraichi en urgence : mur sales, peintues noircies, odeurs dérangeante dans les couloir, néons qui clignottent sans fin. Je ne suis pas allé dans un hotel d'aussi mauvaise qualité depuis au moins 10 ans. Le personnel reste agréable et serviable mais l'hotel ne vaut pas 150GBP la nuit... loin de là. A éviter !

8/10 Bien

NICOLAS, PARIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hotel pour sejour d'affaire
Je descend regulierement dans cet hotel pour affaires. Le personnel est agreable et attentionné. L'hotel est le long de la Tamise ce qui est agreable et permet d'aller courrir. Je prefere les chambres qui sont dans le batiment central.

8/10 Bien

stephan, Lyon

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
séjour très agréable
Bon hôtel, les prestations générales sont très correctes. Possibilité de manger en terrasse au bord de la tamise, top mais le service est médiocre. Faut commander au bar, chercher ses boissons... La chambre (supérieure) est correcte, avec une bonne literie et une vue directe sur la tamise à moins de 5 mètres.

10/10 Excellent

Charmaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very helpful staff. Excellent location beside the Staines shopping centre. Surprisingly quiet despite being on a major road. The room was enormous.
Séjour de 5 nuits en septembre 2022
Réponse de Laura C. Guest Relations le 4 oct. 2022
Dear Charmaine,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are extremely pleased to read you have thoroughly enjoyed your stay here with us and your feedback regarding the staff is greatly appreciated. We will be sharing this with the teams as I'm sure it will serve as an encouragement.We are also pleased to read the location as well as the room was as expected.We look forward to welcome you back in the future.Kind Regards,

6/10 Satisfaisant

Harsha

Séjour de 1 nuit en septembre 2022
Réponse de Laura C. Guest Relations le 4 oct. 2022
Dear Harsha,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you enjoyed your stay here with us and the overall rating is appreciated.We hope we will get the chance to welcome you back in the future.Kind Regards,

2/10 Horrible

Paul

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dont stop
Drove past this place though it was an old building. Pulled up in the carpark after driving past slowly and my wife said hope you dont expect me to stay here. The place is a mess they must of took these photos years ago. Dont tell you its next to the railway line. Even the carpark did not look safe. Give this place a wide birth.
Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Barbara

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022

2/10 Horrible

matthew

Séjour de 2 nuits en septembre 2022
Réponse de Laura C. Guest Relations le 4 oct. 2022
Dear Matthew,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies for a disappointing stay. We sincerely hope you will continue to use the Mercure brand in the near future.Kind Regards,

8/10 Bien

Rachel Maisie

Séjour de 1 nuit en septembre 2022
Réponse de Laura C. Guest Relations le 29 sept. 2022
Dear Rachel Maisie,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back in the future for another pleasant stay.Kind Regards,

10/10 Excellent

Nicky

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice clean comfortable hotel, good location, good amenities, friendly staff, esp cleaners.
Séjour de 1 nuit en septembre 2022
Réponse de Laura C. Guest Relations le 29 sept. 2022
Dear Nicky,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and your feedback is greatly appreciated.We hope we will get the chance to welcome you back in the future for another pleasant stay.Kind Regards,

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Excellent stay - lovely river view and nice walk along the Thames path i to town
Séjour de 2 nuits en septembre 2022
Réponse de Laura C. Guest Relations le 29 sept. 2022
Dear Gary,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and your feedback is greatly appreciated.We hope we will the chance to welcome you back in the future for another pleasant stay.Kind Regards,

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid it at all costs.
We stayed here recently We left earlier than planned as it was horrendous. Electrical items not PAC tested, Dirty room, Hot water tap with no water coming from it, no not water for a shower, No air con and room was very hot. My partner was followed by a creepy person all the way to our car and then back to the room. Most rooms were filled with people living there, so much so that all staff had active CCTV .
Séjour de 3 nuits en septembre 2022

6/10 Satisfaisant

Randal

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Friendly Staff
Friendly staff but hotel is looking very tired.
Séjour de 2 nuits en septembre 2022
Réponse de Laura C. Guest Relations le 4 oct. 2022
Dear Randal,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to confirm the staff were friendly and please rest assured this will be shared with the teams as I'm sure it will serve as an encouragement. Our new owners have earmarked our hotel for a refurbishment and I sincerely hope this will take place soon as it is long overdue.We hope we will get the chance to welcome you back in the future.Kind Regards,

4/10 Médiocre

Joanne

Séjour de 1 nuit en septembre 2022
Réponse de Laura C. Guest Relations le 4 oct. 2022
Dear Joanne,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies for a disappointing stay. We hope you will continue to use the Mercure brand in the near future.Kind Regards,

2/10 Horrible

Clare

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting
From walking to the room it felt like a hostel, the room smelt of stale smoke, the carpet was filthy and furniture, the bathroom floor was broken, and shower had no water coming from it so couldn’t wash. The whole place was horrendous, we couldn’t wait to leave as soon as we got there, will never return absolute appalling.
Séjour de 1 nuit en septembre 2022

8/10 Bien

Mark

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022
Réponse de Laura C. Guest Relations le 10 sept. 2022
Dear Mark,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back in the future for another pleasant stay.Kind Regards,

2/10 Horrible

Samuel

Séjour de 1 nuit en septembre 2022

2/10 Horrible

Gillian

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Never again!
This hotel needs to be shut down and fully refurbished. Stayed for one night and glad we weren’t staying for longer. The professional photos are a misrepresentation of what the hotel looks like. It’s very outdated and from the outside the hotel looks unwelcoming. Inside, the halls are dark and filthy. The floors/carpets are trip hazards- they’re uneven, the carpets are threadbare, riding up in the middle and are stuck down at the ends with old bits of tape. We booked two rooms with a “river view” - what we got was a view of the adjoining wall and trees! Rooms are filthy, dark, grimy, outdated and dusty. The photos attached show how dark it is during the day! The table lamp cable was sticky and unclean. The curtains are yellow, bathroom tiles are cracked, the bath tap drips constantly and there’s mould. There’s a sign in the shower that says to use the bath mat - the mat is as yellow as the curtains! There’s thick peeling wallpaper, the fridge is mouldy and the windows don’t shut properly. There was also a lot of security with body cams on in the hotel and the upper floor was constantly manned by them which made us feel very uncomfortable as to what the hotel might expect to happen. This hotel is expensive for what it is and we regret ever stepping foot inside. What we booked and what we got/paid for are two complete opposites. We left as soon as we could in the morning and won’t be returning. I’ll think twice before booking Accor/Mercure accommodation in the future.
Séjour de 1 nuit en août 2022

2/10 Horrible

Tim

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
I normally stay in Mecure Hotels. This was by far the worst hotel I’ve ever stayed in. Extremely tried and dated, Wi-Fi wasn’t working across the hotel. The room as the hotel was tired, if the room had been cleaned it hadn’t been done very well, stains on the wall and blood stains on the radiator. The staff were welcoming l, polite and pleasant.
Séjour de 1 nuit en août 2022
Réponse de Laura C. Guest Relations le 2 sept. 2022
Dear Tim,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies. Whilst I'm pleased to read the staff were welcoming and polite, I'm sorry to read other aspects were not as expected. We are pleased to confirm we have been earmarked for a refurbishment in the future.Please rest assured I have noted your feedback regarding the cleanliness levels of the room and I have shared my disappointment with our Head Housekeeper as this is definitely not the standard which we strive to achieve.Despite the concerns raised, we sincerely hope we will be given the chance to better serve in the near future.Kind Regards,

2/10 Horrible

Daniel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shocking hotel dirty damp run down. No water out of the shower. Ripped chairs. Chairs with what looked like blood in
Séjour de 2 nuits en août 2022

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient to town
My stay was just one night prior to an overseas flight. The room was well appointed and the bed was comfortable. The shower was really great, very large. I had dinner in my room and it was very good. Staff were friendly and helpful. It was a trip down memory lane for me as I used to go to the hotel in my teen years for discos.
Séjour de 1 nuit en août 2022
Réponse de Laura C. Guest Relations le 2 sept. 2022
Dear Sarah,We appreciate you taking the time to review your stay here with us at Mercure London Staines. Your kind feedback regarding the staff as well as the dinner is greatly appreciated and please rest assured this will be shared with the teams as I'm sure it will serve as an encouragement. We are also pleased to read the room was as expected.We look forward to hopefully welcoming you back in the near future for another pleasant stay.Kind Regards,

6/10 Satisfaisant

Richard

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Falling to pieces.
This place is in serious need of a make over. Very dull and drab hallways and carpets look disgusting. Room was okay but was showing signs of years of abuse, cracked tiles in bathroom sink unit falling off the wall ect. Bed was not the most comfortable with springs pushing through, and room fan had thick clumps of dust on the vents. Breakfast was nice, but again the arms of the chairs were in threads and falling to pieces. Staff were very friendly and over all it was clean just falling to pieces.
Séjour de 1 nuit en août 2022
Réponse de Laura C. Guest Relations le 1 sept. 2022
Dear Richard,We at Mercure London Staines appreciate you taking the time to review your stay here with us,Whilst we are pleased to read the staff were friendly and the cleanliness levels were as expected, we are sorry to read other aspects were not as expected.We are pleased to confirm we have been earmarked for a a refurbishment in the future. In the meantime, our maintenance team have implemented a scheme to ensure we continue to improve the standard of our products including carpet re-placing as well as re-painting of some bedrooms and public areas.We have noted your feedback regarding the sink unit and the dust on the fan on the vents and please rest assured this will be followed up with the correct departments.Despite the concerns raised, we hope we will be given the chance to better serve in the near future.Kind Regards,

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good stay
The staff were all very helpful. The room with a river view was spacious and comfortable. Bed was about right. Definitely a hotel to consider for an "airport close" stay, forget about some of the bigger chains who don't provide as good customer service ‐ trust me! Breakfast was decent and mostly hot.
Séjour de 1 nuit en août 2022
Réponse de Laura C. Guest Relations le 1 sept. 2022
Dear Simon,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to read you have enjoyed your stay here with us and the overall rating is highly appreciated.We greatly appreciate your feedback regarding the staff and please rest assured this will be shared with the teams as I'm sure it will serve as an encouragement. We are also pleased to read the breakfast was as expected and please rest assured this will be shared with our Head Chef as well as the Food and Beverage team.We hope we will get the chance to welcome you back for another pleasant stay in the near future.Kind Regards,

6/10 Satisfaisant

Alex

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Lovely staff, hotel in need of some TLC
Staff are very friendly and welcoming. Our room was in desperate need of refurbishment. We had double doors straight out on to a walkway in the car park and near a foot path and the security strap on the doors was broken. The locks did work but you couldn’t have them open for air circulation. There was a fan in the room but unfortunately it was full of dust so hadn’t been cleaned in sometime. However this was £55 for a one night stay so I wasn’t expecting huge end touches.
Séjour de 1 nuit en août 2022
Réponse de Laura C. Guest Relations le 3 sept. 2022
Dear Alex,We at Mercure London Staines appreciate you taking the time to review your stay here with us.Whilst we are pleased to read the staff were friendly and welcoming we are sorry to read other aspects were not as expected.We are sorry to read the room condition was disappointing. We have noted your feedback regarding the locks as well as the dust on the fans and please rest assured these matters have been brought to the attention of the the correct departments to ensure they will be resolved immediately.Despite the concerns raised, I sincerely hope we will get the chance to better serve in the near future.Kind Regards,

2/10 Horrible

Natalie

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty, health and safety is a myth in this place, torn up carpets , dirt and filth
Séjour de 1 nuit en août 2022

8/10 Bien

Nicola

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Laura C. Guest Relations le 26 août 2022
Dear Nicola,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back for another pleasant stay in the near future.Kind Regards,

4/10 Médiocre

Amanda

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Outdated and in desperate need of a refurb
I was very disappointed with every aspect of the hotel. It was very run down and tired and in desperate need of a full refurbishment. The rooms had all the amenities required and the beds were comfortable. However, we got very little sleep due to people constantly walking up and down the very creaky corridors at all hours of the night and morning. The room was very old fashioned, with dated furniture, poor lighting and no double glazing, so a lot of noise from trains, planes, drilling, etc. It didn’t feel secure as the window didn’t lock properly. The fridge wasn’t working, the curtains were old, and ripped and the room had a bad musty smell. The bathroom was large, the showers was so powerful it hurt and there was no plug in the sink. Breakfast was an experience in itself! Firstly, there appeared to be a security guard watching the room. Nothing was on the tables, not even cutlery, place mats, etc. Everything was self service. There was a reasonable range of food choices, but all the cooked items were luke warm. There was no atmosphere in the room and it was a pretty uncomfortable experience. I was disappointed to be charged extra for parking, which wasn’t made clear from the booking. The location of the hotel is excellent. It is right on the river and walkable to shops, restaurants, Two Rivers retail park and the bus and train stations. However, the hotel could make so much more if its riverside location.
Séjour de 2 nuits en août 2022

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Laura C. Guest Relations le 26 août 2022
Dear Guest,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back in the near future for another pleasant stay.Kind Regards,

2/10 Horrible

Kirstin

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Laura C. Guest Relations le 26 août 2022
Dear Kirstin,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies.We hope you will continue to use the Mercure brand in the near future.Kind Regards,

10/10 Excellent

Kate

Séjour de 1 nuit en août 2022
Réponse de Laura C. Guest Relations le 26 août 2022
Dear Kate,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have thoroughly enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back for another pleasant stay in the near future.Kind Regards,

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Laura C. Guest Relations le 26 août 2022
Dear James,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are extremely pleased to see you have thoroughly enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back for another pleasant stay in the not too distant future.Kind Regards,

4/10 Médiocre

Andrew

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty and tiered.
We stayed in the main hotel. It was dirty and tired. Carpets ripped and worn out. There was security with body cams everywhere which was unnerving.
Séjour de 1 nuit en août 2022

8/10 Bien

James

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Decent stay needs small improvements!
Overall an enjoyable stay though some things do need improving. Internet was slow and tv was poor with not much choice. No aircom. Friendly staff and nice breakfast but needs bakery extras like croissants and pan au chocolate etc. Lovely riverside location and comfy bed. We will return!
Séjour de 1 nuit en août 2022

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022

6/10 Satisfaisant

Rachel

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Nice bed …
Carpets in the corridor have rips in them which is a trip hazard, they are wrinkled up too. Whole place needs recarpeting. The place is huge which is deceiving, I’m 50+ and to reach the second floor, there were so many stairs to climb up (and down a few) and long corridors to get to the room. It’s a bit of a maze. Had I known that, I would have requested a ground/1st floor, as I have issues with joints etc and there’s no lift. Lovely comfortable bed though. Very dated rooms, only a pedestal fan or an electric heater in room for temperature control.
Séjour de 1 nuit en juillet 2022
Réponse de Laura C. Guest Relations le 6 août 2022
Dear Rachel, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are sorry to read the hotel condition was not as expected and we are pleased to confirm we have been earmarked by our new owners for a refurbishment. In the meantime, our Maintenance team have implemented a scheme to ensure we continue to improve the standard of our products and services including the changing of our carpets as well as the re-painting of some bedrooms and public areas. Despite the concerns raised, we do hope we will get the chance to welcome you back in the near future. Kind Regards,

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Laura C. Guest Relations le 6 août 2022
Dear Guest, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to see you enjoyed your stay here with us and the overall rating is highly appreciated. We hope we will get the chance to welcome you back in the near future. Kind Regards,

10/10 Excellent

Fiona

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal location for Heathrow airport
Lovely spot on the river. Our room was quiet which was a surprise as the train runs quite close by the hotel and was a good size with a large bathroom. Great location for shops, restaurants etc. The staff were friendly and very accommodating of our needs. Overall a great stay and will definitely use the hotel again
Séjour de 1 nuit en juillet 2022
Réponse de Laura C. Guest Relations le 1 août 2022
Dear Fiona, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to read you have thoroughly enjoyed your stay here with us and the overall rating is highly appreciated. We hope we will get the chance to welcome you back for another pleasant stay in the near future. Kind Regards,

6/10 Satisfaisant

Tina

Voyage en couple
Les points forts : Propreté et personnel et service
Comfortable bed. Room very noisy. Good location but outside of hotel looks dirty. If I were just passing the area I would have carried on past the hotel based purely on the look of the exterior. Once inside it is well kept.
Séjour de 1 nuit en juillet 2022
Réponse de Laura C. Guest Relations le 1 août 2022
Dear Tina, We at Mercure London Staines appreciated you taking the time to review your stay here with us. We are pleased to read the bed was comfortable and the inside appearance of the hotel was not disappointing. We are pleased to confirm we have been earmarked for a refurbishment in the near future. In the meantime, our Maintenance team have implemented a scheme to ensure we continue to improve the standard of our products and services including the re-painting of some bedrooms and our public areas as well as carpet change. We hope we will get the chance to welcome you back in the near future. Kind Regards,

2/10 Horrible

Samantha

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very poor!!
This was a very sub standard hotel that is not fit for children. There are security guards everywhere which indicates that there must be a lot of problems in the hotel. It’s basically on a road and not what the photos indicate. Not happy at all with our stay.
Séjour de 1 nuit en juillet 2022
Réponse de Laura C. Guest Relations le 1 août 2022
Dear Samantha, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies. We hope you will continue to use the Mercure brand in the near future. Kind Regards,

4/10 Médiocre

Alessandro

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nunca mais
Mencionam uma vista para o rio, chega a ser piada. Total falta de empatia por conta do staff da recepção não fazem a menor força para vc entender o que estão falando. Estava conversando com a recepcionista que disse que parou de me atender para atender outro hospede, sem finalizar o assunto que estava tratando comigo. Um calor infernal e não tinha ar condicionado apenas um ventilador minúsculo, atenção não tenha fome após as 22hrs pois o room service não funciona e pelo que entendi não pode levar comida para o quarto e olha não aconselho fazer isso mesmo, pois se estiver calor ai que vc não dorme mesmo.
Séjour de 3 nuits en juillet 2022

6/10 Satisfaisant

Martyn

Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Matthew

Séjour de 1 nuit en juillet 2022
Réponse de Laura C. Guest Relations le 21 juil. 2022
Dear Matthew, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated. Kind Regards,

6/10 Satisfaisant

Davie

Séjour de 1 nuit en juillet 2022
Réponse de Laura C. Guest Relations le 29 juil. 2022
Dear Davie, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to see you enjoyed your stay and the overall rating is highly appreciated. We hope we will get the chance to welcome you back in the not too distant future. Kind Regards,

2/10 Horrible

Mary-Ann

Séjour de 1 nuit en juillet 2022
Réponse de Laura C. Guest Relations le 20 juil. 2022
Dear Mary-Ann, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies. We hope we will get the chance to better serve in the near future. Kind Regards,

2/10 Horrible

Grazio

Séjour de 1 nuit en juillet 2022
Réponse de Laura C. Guest Relations le 14 juil. 2022
Dear Grazio, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies. We hope we will get the chance to better serve in the near future. Kind Regards,

4/10 Médiocre

Jennifer

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tired old hotel.
The situation is great, but the conditions were very poor. Carpets threadbare, rooms old and tired, curtains falling apart. Breakfast and service was good. Hotel full of refugees getting the same service as paying guests including breakfast, children running around too. Shower only had half a shower screen. Dog mess on outside stairs. Should be told that it's a refugee hotel, maybe the owners should decide what they want to do run a hotel or a refuge.
Séjour de 1 nuit en juillet 2022