3 piscines extérieures, tentes de plage, parasols de plage
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Avis sur The Westin Beach Resort & Spa at Frenchman's Reef

4.5 out of 5
The Westin Beach Resort & Spa at Frenchman's Reef
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 386 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 332 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 175 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 1006." "

8,2/10

Propreté

8,0/10

Personnel et service

8,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 Médiocre

John, Tampa

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Problem at check in, told me we did not have enough rooms, took an hour to find our reservation. Refused to get manager. No towels around Pool for three hours at midday. Asked several times to have our room cleaned. Never was done, nice facility, but too many people ignored her their jobs and the customer. Wouldn’t go back.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Gabrielle

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My husband and I stayed here for our honeymoon. Based on reputation we decided that the Westin was going to worth the money. During our 5 night stay, the AC wasn’t working for 4 nights. Our room wastebaskets were never emptied, dirty plates and glassware left in the hallway for days. Poolside areas were never cleaned with cups and straws all over the pool deck. Either they were very understaffed or just didn’t care. Food was VERY underwhelming and completely over priced at every restaurant on the property. We honestly couldn’t wait to leave!
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 24 mai 2024
Gabrielle, thank you for sharing your feedback. It is disappointing to hear about the inconveniences you encountered during your honeymoon. The cleanliness concerns and maintenance issues you mentioned do not align with the standards typically upheld. Your comments on the dining experience are also noted. The hotel aims to provide a higher quality of service and is constantly working on improvements. We hope you might consider giving it another try in the future.

2/10 Horrible

Anais

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The ac did not work while our stay. I haven’t even received my detailed receipt either.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jusner

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First Time at this resort and I will definitely be back. I could have just stayed on the property the whole weekend. 10 out of 10
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Jusner, thank you for your fantastic feedback! The Westin Beach Resort & Spa at Frenchman’s Reef is thrilled that you enjoyed your first stay so much. We're looking forward to welcoming you back for another perfect weekend!

10/10 Excellent

Meghan Claypool

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was absolutely beautiful with amazing views from every side. Pools, beach, restaurants and different options. Close enough to walk to the Sunset Dinner Cruise leaving from Mariott dock next door.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Meghan, thank you for sharing your lovely experience at The Westin Beach Resort & Spa at Frenchman’s Reef. It sounds like you had a wonderful time enjoying the stunning views and various amenities. We hope to welcome you back for another fantastic stay!

10/10 Excellent

Robert J.

Voyage en famille
Great
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 18 mai 2024
Hello Robert,Thank you for your feedback! The Westin Beach Resort & Spa at Frenchman’s Reef is delighted to hear you had a great experience. We look forward to welcoming you back soon!

10/10 Excellent

Carlos, Tampa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Better than before Hurricane Maria when was a Marriot.
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Carlos, thank you for your kind words. The team at The Westin Beach Resort & Spa at Frenchman’s Reef is delighted to hear you enjoyed your stay and found the hotel better than before. We're looking forward to welcoming you back for another amazing experience.

10/10 Excellent

Felicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff were exceptional from check in desk to the bellmen. Tanisha was the best server at sugar fin. 10/10 service and very kind and sweet.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Felicia, thank you for your fantastic review! The Westin Beach Resort & Spa at Frenchman's Reef is delighted to hear that our team members, especially Tanisha, made your stay exceptional. We're thrilled with your kind words and look forward to welcoming you back for another wonderful experience.

4/10 Médiocre

Andres

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property staff are rude and lazy. Ordered sushi at one of the on premise restaurants and it took 2 hours to get it
Séjour de 7 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Andres, thank you for sharing your feedback. We regret hearing about the extended wait time at our restaurant, and that you found our team members' service not up to our usual standard. We assure you these points have been noted and will be addressed. We hope for an opportunity to make up for it in the future.

4/10 Médiocre

zhong

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Great facilities matched with unmotivated services!
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Zhong, your feedback is appreciated. It's unfortunate to hear that your interactions didn't meet expectations during your stay. We stand by delivering exceptional service and it seems we missed the mark. Rest assured, we shall strive to improve our offerings for an enhanced guest experience. We hope you'll present us with an opportunity to serve you better in the future.

8/10 Bien

Jose E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful Property , food was average and expensive, staff was ok
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Jose E, thank you for choosing The Westin Beach Resort & Spa at Frenchman’s Reef and for sharing your experience. It's delightful to hear you appreciated our beautiful property. We also take your comments about the food and our team into consideration, as we continuously strive to better tailor our services to guests' expectations. We look forward to enhancing your experience on your future stay.

10/10 Excellent

Raydell

Séjour de 3 nuits en mai 2024

10/10 Excellent

Debra

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Amazing property! Loved that there are 3 pools and beaches close by. Clean.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 6 mai 2024
Debra, thank you for your feedback. It's always a pleasure to hear that guests love and appreciate The Westin Beach Resort & Spa at Frenchman’s Reef. We're thrilled you enjoyed our numerous pools and proximate beaches. Your comments about our cleanliness makes us proud. We're looking forward to welcoming you back.

6/10 Satisfaisant

Nasreen

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Nasreen, thank you for staying with us and taking the time to rate your experience. Your feedback is essential in our mission to improve guest experiences. We hope to welcome you back and provide an improved stay in the future.

10/10 Excellent

Iris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property and view.
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Iris, thank you for your glowing words about The Westin Beach Resort & Spa at Frenchman's Reef. We're thrilled that you appreciated our aesthetically pleasing property and the stunning vistas we offer. Looking forward to welcoming you back for more memorable experiences!

8/10 Bien

Masako

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanness of the facility and friendliness of the staff. The beach at Morningstar Bay was just wonderful, turquoise water, waves were gentle, clean white sand beach. We had a wonderful vacation there.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Masako, it's wonderful to hear you had such a fantastic vacation at The Westin Beach Resort & Spa at Frenchman’s Reef. We're delighted you appreciated the cleanliness of our property and the friendly nature of our team members. Your kind words about the gentle waves and pristine white sands at bay truly makes us proud. We look forward to welcoming you back for another memorable experience.

8/10 Bien

Jacquelyn M, Spring Grove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Air conditioning in room was not working well. Always at 72 even though had it set for 67. Called twice, no one came to look at it ot followed up with us.
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Jacquelyn, it's regrettable to hear that you faced issues with the room temperature and service follow-up. Assuredly, providing prompt and efficient assistance is part of our ongoing commitment. We're here to provide comfortable and relaxing stays. Please accept our apologies for any inconvenience caused. Your feedback will be taken into account for future service betterment.

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Wendy, it's greatly encouraging to know you had a fantastic experience at The Westin Beach Resort & Spa at Frenchman’s Reef. Your high rating speaks volumes and we can't wait to welcome you back in the future for more memorable moments.

8/10 Bien

Paula

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 17 mai 2024
Paula, thank you for your positive rating of The Westin Beach Resort & Spa at Frenchman’s Reef. Our team members are delighted that you enjoyed your stay. We look forward to welcoming you back for another great experience.

6/10 Satisfaisant

Edward

Voyage en famille
Les points faibles : Propreté
Upon arrival to our room the floor between the beds had peanuts and peanut piees on the carpeting - had not been cleaned from the prior rentors. What was good? Reese and Emily at the pool bar - outstanding customer service - their attitudes are amazing and strive to keep all customers happy.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Edward, it is truly regrettable to learn about your issues with the room cleanliness upon your arrival. Our goal is to provide all our guests with impeccable rooms, so be assured that your feedback is taken seriously. On a brighter note, our colleagues Reese and Emily are thrilled to be recognized for their excellent customer service. We are grateful for your feedback and hope to see you again.

10/10 Excellent

Mieraf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Mieraf, it's wonderful to hear that your stay with us at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We sincerely appreciate your high rating on Expedia. Thank you for your support, and we hope to welcome you back in the near future.

8/10 Bien

Richelle A

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Thanks for the 4/5 rating, Richelle!We're thrilled you enjoyed your time at The Westin Beach Resort & Spa at Frenchman’s Reef so much! We look forward to sharing an even better experience with you soon.

10/10 Excellent

Aric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Thank you for the excellent rating, Aric!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Westin Beach Resort & Spa at Frenchman’s Reef! We look forward to hosting you again soon.

10/10 Excellent

Marissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for the amazing rating, Marissa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Westin Beach Resort & Spa at Frenchman’s Reef!

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Anthony, it's great to see such a high rating for The Westin Beach Resort & Spa at Frenchman’s Reef. We trust you had an exceptional stay with us and we look forward to providing another top-notch experience on your next visit.

6/10 Satisfaisant

Theodore Bryan

Voyage en famille
Les points forts : Équipements
Property nice. Not directly on sand. No valet parking
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
Theodore, thank you for your feedback. It's great that you liked the property. Your input on the location and parking is appreciated as it helps us understand guests' preferences better. We hope to have the opportunity to provide an even more satisfactory experience for you in the future.

8/10 Bien

Andrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice private beach
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
Andrey, thank you for sharing your thoughts. It's wonderful to hear that you appreciated the private beach at The Westin Beach Resort & Spa at Frenchman’s Reef. We hope you experienced memorable moments and look forward to welcoming you back for your next visit.

10/10 Excellent

Corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our family stayed only one night between other locations. We had a beautiful oceanfront room and enjoyed our time at the adult pool swim up bar.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Corinne, thank you for your lovely feedback. It's fantastic to hear that your family had an enjoyable stay at The Westin Beach Resort & Spa at Frenchman’s Reef, and that you found the oceanfront room to be delightful. We're also thrilled that our adult swim up bar offered an enjoyable experience. Our team members are excited for the opportunity to serve you and your family once again on your next visit.

10/10 Excellent

Heather M

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay
Séjour de 4 nuits en mars 2024
Réponse de The Westin Beach Resort and Spa Frenchman's Reef le 3 avr. 2024
Heather, we're thrilled to hear about your fantastic experience at the Westin Beach Resort and Spa! Our team takes pride in providing phenomenal service and we're glad that this was reflected during your stay. We can't wait to welcome you back for another amazing stay in the future!

10/10 Excellent

April

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a true resort. It has three pools, including a splash area for young children and a private pool for adults. There's also a private beach and staff on hand to provide free beach activities like paddle boarding, kayaking and snorkeling. My favorite favorite part is the gym! It's super modern with a water view and the pickleball court was very popular. Many will notice every spot at this resort as a view, from the restaurants to even the hotel store balcony. The only consideration is this island is not walkable, so if you need to get to a local store you need a taxi and food service ends at 10pm and there's no Door Dash, so late night snackers better plan ahead.
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
April, it's heartening to know you had a fulfilling experience at The Westin Beach Resort & Spa at Frenchman’s Reef. We're glad our abundant amenities, comprehensive fitness center, and stunning views met your approval. We also appreciate your note on local accessibility and evening food options. We'll certainly pass these on for further consideration. We eagerly await your next visit for even more fun-filled beach activities and starlit experiences.

10/10 Excellent

Nicolette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I LOVED this hotel. I came here the first day by myself and felt so safe and all the workers were so accommodating to me and helping me know to about what to do and how to stay safe. Also, the breakfast is to die for, so so so so good! This hotel is definitely more of a family styled hotel, so there are lots of kids, but they do have adult areas that have bars and beautiful views! 10/10 recommend
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Nicolette, your heartening review about your stay at The Westin Beach Resort & Spa at Frenchman’s Reef is greatly appreciated. It's delightful to know our team members catered to your needs and provided useful advice to enhance your stay. We're indeed proud of our high-quality breakfast and the diverse setting perfect for both families and individuals seeking a tranquil ambiance with breathtaking views. It'll be our pleasure to host your stay again in the future. Thank you for your glowing recommendation!

10/10 Excellent

Roderrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was nice! The resort is amazing! The views are top tier!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Roderrick, it's delightful to hear your encouraging words about The Westin Beach Resort & Spa at Frenchman's Reef. We're pleased that our resort and its beautiful views left such a positive impression. We sincerely look forward to welcoming you back for another amazing experience.

10/10 Excellent

Leonardo Manuel Concha

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excelente opción en St Thomas
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Leonardo, we're thrilled you had such an excellent experience at The Westin Beach Resort & Spa at Frenchman’s Reef. Thank you for choosing us and we hope to see you again on your next visit to St Thomas.

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Sean, thanks for choosing The Westin Beach Resort & Spa at Frenchman's Reef and sharing your wonderful rating. We're thrilled to see you had a five-star experience. We eagerly look forward to hosting your next stay with us.

10/10 Excellent

Jazmin Elizabeth

Les points forts : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Jazmin, thank you for your fantastic rating. We're thrilled that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We hope to welcome you back soon for another delightful experience.

10/10 Excellent

Tamarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Tamarah, we are thrilled to see your high rating of The Westin Beach Resort & Spa at Frenchman’s Reef. It seems like you had an excellent stay with us. We strive to provide a memorable experience to all our guests. Your feedback is greatly appreciated and we hope to have the chance to host you on a future visit!

10/10 Excellent

JaLissa

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 16 avr. 2024
JaLissa, it's wonderful to hear that you've had a great stay at The Westin Beach Resort & Spa at Frenchman’s Reef. We are thrilled you took the time to rate us, and we look forward to welcoming you back in the near future. Thank you so much for your support.

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Andrea, it's wonderful to hear that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef was enjoyable. We appreciate you taking the time to provide a rating on Expedia and we look forward to welcoming you back in the future!

10/10 Excellent

Robert, Spicewood

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful views of the bay, and cruise ships coming and going. We only had one night due to a Cancelled flight, but the service and accommodations were excellent. We had dinner at the boy sushi bar, and really enjoyed the sushi and atmosphere. I would definitely consider this a great place to stay while in the Virgin Islands. The only issue was the room AC took quite a while to cool down and drop the humidity. Not bad enough to complain at the time, but if it was any hotter might have let the maintenance crew know. Otherwise was too tired from a long day of flight delays in a crowded hot airport (STT).
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Robert, it's wonderful to hear you found the views at The Westin Beach Resort & Spa at Frenchman’s Reef compelling and appreciated our culinary offerings. Understandably, ideal room temperature is crucial for comfort, so we appreciate your patience on that front. We're hopeful your AC situation was a minor issue in an otherwise enjoyable stay. Your kind words about considering us as your go-to place in the Virgin Islands are greatly appreciated and we're looking forward to hosting you again. Safe travels until then.

6/10 Satisfaisant

Kate

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
No cell phone reception in the room—we had to walk outside to get reception. The WiFi didn’t work for us and the TV had a big box of resort info blocking the screen that we couldn’t get rid of so we couldn’t use it. The room was also tiny had no microwave and the bed was so stiff it hurt my back. Not worth $800 before tax! I’ve stayed at many hotels under $300 that were more comfortable. The resort outside the room was pretty.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Kate, thank you for sharing your feedback. It's a letdown to hear about the technical difficulties you experienced during your stay, particularly with the phone reception and in-room amenities. We always aim to provide seamless and comfortable accommodations. It's good to know you found the outdoor surroundings appealing, but we understand that comfort extends to private quarters as well. We value your input and it helps us make relevant improvements. Our team is eager to correct these discrepancies should you decide to stay with us again. We believe we can provide a more satisfying experience for you.

6/10 Satisfaisant

Jennifer

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a beautiful property. My only complaint was a corporate event was being held during our stay and my family and I were prevented the use of the main pools and bar. We were also paying guests and would like to have use of the pool instead of being crammed with 200 other guests into a smaller area and having to walk flights of stairs for bar service.
Séjour de 5 nuits en mars 2024
Réponse de The Westin Beach Resort and Spa Frenchman's Reef le 19 mars 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

10/10 Excellent

Jessica Eileen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i love the views. and the property pools and lounge chairs were my favorite
Séjour de 4 nuits en janvier 2024
Réponse de The Westin Beach Resort and Spa Frenchman's Reef le 19 mars 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Calvinique

Les points forts : Propreté et équipements
Awesome
Séjour de 2 nuits en mars 2024
Réponse de The Westin Beach Resort and Spa Frenchman's Reef le 19 mars 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

JOHN CHARLES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous views from the hotel. We enjoyed the combination of beach and pool environments the hotel offers. Food service at some of the restaurants were lacking. Some of the restaurants had capacity but the staff was not willing to fill the tables, at peak dining times.
Séjour de 4 nuits en mars 2024
Réponse de The Westin Beach Resort and Spa Frenchman's Reef le 19 mars 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 Médiocre

Edina

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Do not recommend this property for vacation on St. Thomas. The Westin staff was unfriendly throughout the resort (from the beach bar to the pool area to the front desk). The only staff members who were nice and deserve a shout out was Benito who checked us in and the lady at the concierge desk who helped us with dining options. Cleaning ladies were so loud in the hallways every morning and didn’t vacuum the room once during our 4 days there. Cashiers/baristas at the Frenchman’s cafe constantly charged me for a large coffee when I asked for a small. At the end of our stay, the front desk charged us an extra 110 dollars for internet when we used the “free WiFi” they advertised on their website and on Expedia. The views from the property are beautiful, the amenities are also very nice, also I do recommend dining at the sushi restaurant however the service was so disappointing that if I do return to St. Thomas in the future, I will definitely not be staying here. You’re better off spending a bit more and getting a much better vacation experience at a 5 star hotel.
Séjour de 4 nuits en février 2024
Réponse de The Westin Beach Resort and Spa Frenchman's Reef le 19 mars 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the many inconveniences you have experienced. Hope to have you back in the future!

10/10 Excellent

Leonard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really liked the various places to eat. We also enjoyed the shuttle to the Bouy Haus where we could walk to the Salt Shack to eat. We used the kayaks and liked the beach.
Séjour de 11 nuits en février 2024
Réponse de The Westin Beach Resort and Spa Frenchman's Reef le 19 mars 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 Satisfaisant

Lauren

Ok
Séjour de 3 nuits en janvier 2024
Réponse de The Westin Beach Resort and Spa Frenchman's Reef le 1 mars 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Meseret

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 mars 2024
Meseret, we're delighted to hear that you've had a wonderful stay at The Westin Beach Resort & Spa at Frenchman’s Reef. It's fantastic that we've been able to meet your expectations. We look forward to welcoming you back for another unforgettable experience.

4/10 Médiocre

john, Fort salonga

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
This is my first time EVER reviewing a Marriott property in 27 years of being a loyal Marriott owner and user of all their properties With the exception of one staff member at the front desk The staff was either rude, LAZY ,inattentive and all on their cell phones. Slow would be an understatement .We checked in and there were blood drips on our comforter clear as a could be. The air conditioner filter was clogged with debris and shut down last night of our stay putting the room to 76 degrees. resort 4 months open- Watch out for overcharging your bill- watch out especially for the taxi drivers who ,if you are not aware of set pricing , try to overcharge you. As an example-coming in from airport should have been 16$ a person with 1bag-somehow it got to 44 -on the way back should have been 16$ per person again - our driver said 83$ because it was only us and it was considered a private taxi- I showed him rates and amazingly it turn into 32$ -on property restaurants were overpriced undersized portion and took forever to get service and food . Last night of stay we waited 20 minutes just to get drinks to a table for 2 - bar ran out of beer during happy hour 4 x's Breakfast -to get a cup Of coffee-waitress went got cup-then got coffee then got milk stopping at other tables, coffee was cold by then and forget about getting a cup of tea Overall the Westin was a beautiful resort but Marriott needs to clean house starting with manager- -overpriced/horrible staff get some management
Séjour de 2 nuits en février 2024
Réponse de The Westin Beach Resort and Spa Frenchman's Reef le 2 mars 2024
Good day, thank you for staying with us at the Westin Beach Resort and Spa. We are so sorry for the many inconveniences that you have experienced throughout your stay and are very appreciative of the feedback. We do wish to welcome you back to our resort in the future!

4/10 Médiocre

Jeanette

Séjour de 6 nuits en février 2024
Réponse de Customer Service le 27 mars 2024
Jeanette, thank you for taking the time to rate your recent stay. It's concerning to see that it did not meet your expectations. We take feedback seriously and would like to discuss your experience further, if possible. We wish to ensure your next visit meets the high standards we set for all our guests.