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Avis sur Quality Inn St. Robert - Ft. Leonard Wood

2.5 out of 5
Quality Inn St. Robert - Ft. Leonard Wood
114 Vickie Lynn Ln, St. Robert, MO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 513 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 296 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ce fut tres bien
Séjour de 1 nuit en décembre 2019
Réponse de Chelsea N le 22 déc. 2019
Thank you for taking the time to review us regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Our company values put guest satisfaction as top priority and we are committed to our guests. We thank you again for review and hope to see you again soon!

10/10 Excellent

Ann, Austin

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 2 nuits en mai 2024

8/10 Bien

zella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Christopher

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Deborah

Voyage en famille
Les points forts : Personnel et service et équipements
The mattress wasn't comfortable at all. The room had a dirty smell
Séjour de 4 nuits en avril 2024

2/10 Horrible

Cindy Enedelia, fort Worth

Séjour de 3 nuits en avril 2024

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was very friendly
Séjour de 1 nuit en avril 2024

8/10 Bien

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean rooms, we didn’t try the breakfast because we slept in. Housekeeping was very good, we asked for extra items and they left everything we asked for in our room. The only reason I didn’t give excellent to staff was because there wasn’t always someone at front desk, you had to ring a bell or call them but once you did they came and answered quickly. I would stay here again because very clean and I felt safe since all the rooms are accessible thru the lobby only and not outside.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Khaiya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice hotel. I felt safe and staff was helpful, place was clean I’d stay there again!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Vered

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Good Service
Séjour de 4 nuits en avril 2024

10/10 Excellent

Yoliris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente lugar!
Séjour de 3 nuits en avril 2024

8/10 Bien

Tracey

Voyage en famille
Les points forts : Propreté et équipements
The hotel was nice, nothing fancy. Breakfast was nice and the area was clean.
Séjour de 3 nuits en février 2024
Réponse de Quality le 11 avr. 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

8/10 Bien

Sally, Oil City

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice location and close to Ft. Leonard Wood.
Séjour de 3 nuits en mars 2024
Réponse de Quality le 11 avr. 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

6/10 Satisfaisant

Daniel

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Room was pretty beat up The TV barely worked The pool was ice cold for being indoors Otherwise it was a place to rest our head before returning home. It won't be over next choice of stay
Séjour de 1 nuit en mars 2024
Réponse de Quality le 11 avr. 2024
We do apologize for the inconvenience. We did have a bad storm that took out power to the city for over 8 hrs. Our towns people were out for 48hrs and everyone was using hotels at once. We do hope to see you again in the future. Best WishesMelisa CManager

2/10 Horrible

Patti

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First time ever booking with Expedia and I incurred a service fee at a hotel. Won't be using Expedia again because that defeats the purpose of using a booking company. The hotel has uneven flooring and I tripped twice while using my cane. When I asked about the service fee being charged I was told it was housekeeping and I questioned the validity. Then I was told that Expedia didn't send them enough money. I have never had that happen but I believe both hands are dirty so the only way to avoid being dupped again is to not use Expedia or Quality Inn.
Séjour de 2 nuits en mars 2024
Réponse de Quality le 11 avr. 2024
There is a one time fee that is usually located in your payment details on the site that you booked. We do apologize for the inconvenience.Kind regardsMelisa CManager

8/10 Bien

Vincent

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay was good. Food was average. Staff was very friendly.
Séjour de 3 nuits en mars 2024
Réponse de Quality Inn le 11 avr. 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Leroy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is very clean and convenient for my destination
Séjour de 1 nuit en mars 2024
Réponse de Quality le 11 avr. 2024
Thank you Leroy. We loved having you stay with us. Please come back to see us again.Best WishesMelisa CManager

8/10 Bien

Laura

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We stayed here for 3 nights it was a pleasant stay
Séjour de 2 nuits en février 2024
Réponse de Quality le 11 avr. 2024
We are happy to hear you enjoyed your stay with us. Come back to see us soon.Best WishesMelisa CManager

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would highly recommend to stay here. We would stay again.
Séjour de 2 nuits en mars 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

8/10 Bien

Shawn

Séjour de 3 nuits en février 2024
Réponse de quality le 11 avr. 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

8/10 Bien

Marisela

Séjour de 1 nuit en février 2024
Réponse de Quality le 11 avr. 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Jahida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

DON

Séjour de 1 nuit en février 2024
Réponse de Quality Inn le 11 avr. 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

6/10 Satisfaisant

Kathy, Clarendon Hills

Breakfast had no milk for two days. Biscuits but no gravy. No bacon or sausage and no advance notice of lacking food. Good location and good room however
Séjour de 1 nuit en février 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent review of our hotel. The supply chain has recently undergone new hire for staff. We are happy to report that our shipments are back on track. We hope to see you again soon.Best WishesMelisa CManager

4/10 Médiocre

Tammie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Everything about my stay was fine until I got a knock on my door while I was sleeping in the early morning hours. A hotel employee was demanding cash because their credit card machine was broken ran I ran my card and was charged for incidentals I left an hour later and didn’t give any cash
Séjour de 1 nuit en février 2024
Réponse de Quality Inn le 4 mars 2024
We apologize for any misunderstanding, however our machine is in good running order. There was an issue with your card going through. So glad we were able to get it all sorted with your bank. Best wishesMelisa CManager

2/10 Horrible

Heather

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
We had cold showers, changed rooms twice. The front counter was always vacant. The breakfast worker sat in a chair on his phone & went out for smoke breaks while eggs were cooking.
Séjour de 4 nuits en février 2024
Réponse de Quality Inn le 4 mars 2024
We apologize for the inconvenience. We have since hired and trained new staff for that area and we hope to see you again in the future. We would love another chance at providing you with a Quality stay. Best WishesMelisa CManager

2/10 Horrible

Andra

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent review of our hotel. We hope to see you again soon.Best WishesMelisa CManager

6/10 Satisfaisant

Lashoney

Les points forts : Propreté et personnel et service
D
Séjour de 3 nuits en février 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent review of our hotel. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Maggie

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and close to the highway. Staff was very friendly.
Séjour de 1 nuit en février 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

6/10 Satisfaisant

Erin

1 minute of hot water in the shower but looked like maybe they were having trouble with the gas. Otherwise an adequate stay.
Séjour de 3 nuits en janvier 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent review of our hotel. We hope to see you again soon.Best WishesMelisa CManager

4/10 Médiocre

joyce

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et équipements
Coffee maker didn’t work. Looked inside and it obviously hadn’t worked for a long time since there was old stagnant water that stunk and was slimy. Took it to the counter and they gave me one that was just as bad. Room looked like they vacuumed everything to the edges of the walls and they don’t edge clean. Smelled like old carpet.
Séjour de 3 nuits en janvier 2024
Réponse de Quality Inn le 4 mars 2024
We have reported your concerns to our housekeeping manager and we will be retraining the staff assigned to that floor. We hope to see you again in the future.Kind regardsMelisa CManager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

8/10 Bien

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel and staff was very friendly!
Séjour de 1 nuit en février 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

6/10 Satisfaisant

Javier

Les points forts : Propreté
I stayed 3 nights and 2 of those nights the people lodged in the room Next door tried on multiple occasions to open the adjoining door. The phone in the room did not work so I couldn’t contact the front desk.
Séjour de 3 nuits en janvier 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent review of our hotel. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Andy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Quality Inn le 4 mars 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

2/10 Horrible

Russell

Séjour de 2 nuits en janvier 2024
Réponse de Quality Inn le 11 avr. 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay In Missouri
I was actually visiting Missouri to look for a new place to live when I stayed here!! My car battery died right as I pulled into the hotel so I had to extend my stay an extra day. I was able to do that through the Hotels.com app which was super easy. The cleaning staff was great. Front desk staff was great. The area itself was great. My only two gripes are the free breakfast in the morning & lack of hot water for a bath. The breakfast was fake eggs, the biscuits were horrible, the fruit was rotten. The hotel should be ashamed-offer your customers real food. They deserve it. And the hot water issue was weird. I ran a hot bath the first night I was there and by the time I walked back in the bathroom to turn off the water it was ice cold. Odd? I would definitely stay there again tho!
Séjour de 1 nuit en janvier 2024
Réponse de Quality le 25 janv. 2024
Thank you for your positive review. We appreciate your feedback. Changes have been made with supply recently. The issue is being fixed. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

justin

Séjour de 2 nuits en janvier 2024
Réponse de Quality le 25 janv. 2024
Thank you for your positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

4/10 Médiocre

eric

Les points faibles : Personnel et service et équipements
Online price wasn’t the price charged
Séjour de 1 nuit en janvier 2024
Réponse de Quality le 25 janv. 2024
Thank you for your review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

8/10 Bien

Ashley

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Quality le 25 janv. 2024
Thank you for your positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only issue I have was no hot water for a shower
Séjour de 1 nuit en janvier 2024
Réponse de Quality le 25 janv. 2024
Thank you for your positive review. We appreciate your feedback. The issue with the lines has been resolved. We hope to see you again soon.Best WishesMelisa CManager

8/10 Bien

Gonzalo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quality Inn Hotel, St. Robert. MO
Breakfast selections are not very good. Needs improvement.
Séjour de 3 nuits en janvier 2024
Réponse de Quality le 25 janv. 2024
Thank you for your positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Bethany

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were spacious, beds cleaned and made nicely. Breakfast was perfectly stocked, front desk staff were very sweet to us. Pool heated and pool room steamy and warm. Accomadting for our small dog. Close location to everything, quiet hotel, we were one of less than 5 cars in the parking lot, felt like we had the entire hotel to ourselves.
Séjour de 6 nuits en décembre 2023
Réponse de Quality le 8 janv. 2024
Thank you Bethany, for your recent review. We appreciate your feedback and kind words. Please come back to see us soon.Best WishesMelisa CManager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The room was very clean and spacious. Service was friendly. My slight disappointment was the breakfast. The person that normally cooks the breakfast was out that day. Will definitely recommend to family and friends.
Séjour de 1 nuit en janvier 2024
Réponse de Quality le 8 janv. 2024
Thanks so much for your positive review We appreciate your feedback and we hope to see you again soon. Best WishesMelisa CManager

2/10 Horrible

Stacy

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Quality le 8 janv. 2024
Dear Stacy, We hope you reach out so we can get feedback on your recent stay with us.Kind regardsMellisa CManager

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall nice stay
Friendly staff and clean rooms. The only negatives i have, it was a little bit noisy at 1/2 am. Also i was charged $2 something for a "maid service fee".
Séjour de 1 nuit en janvier 2024
Réponse de Quality le 8 janv. 2024
We believe the fee was our tourism tax that all our local hotels have in St.Robert, Missouri. We appreciate your feedback and we hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Quality le 8 janv. 2024
Thank you for your recent review of our hotel. We hope to see you all again soon.Best WishesMelisa CManager

10/10 Excellent

Annette

Séjour de 1 nuit en janvier 2024
Réponse de Quality le 25 janv. 2024
Thank you for your positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager