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Avis sur The Exchange Hotel

2.5 out of 5
The Exchange Hotel
234 3rd Ave N, St. Petersburg, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 362 avis sur 858." "
Note des voyageurs de 8 (Bien), d’après 242 avis sur 858." "
Note des voyageurs de 6 (Satisfaisant), d’après 136 avis sur 858." "
Note des voyageurs de 4 (Médiocre), d’après 67 avis sur 858." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 858." "

8,0/10

Propreté

9,0/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Claudia

Séjour de 1 nuit en décembre 2023
Réponse de The Exchange Management le 8 janv. 2024
Hello Claudia, Thank you for your feedback on your stay here at The Exchange. We look forward to seeing you again the next time you are in the St. Pete downtown area.

8/10 Bien

Marie

Séjour de 2 nuits en octobre 2023
Réponse de The Exchange Management le 25 oct. 2023
Thank you for taking the time to give your feedback on your recent experience. We appreciate you choosing us here at The Exchange, we hope to have you back with us in the near future.

10/10 Excellent

Karine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Grande chambre confortable Hôtel bien situé Dès rénovations étaient en cours mais pas de nuisances
Séjour de 1 nuit en juillet 2022
Réponse de Shelley le 20 sept. 2022
Gracias por hacernos saber que disfruto de su estadia. Esperamos que vuelva a visitarnos pronto.

10/10 Excellent

Laudan

Great location!
Séjour de 3 nuits en mai 2024

2/10 Horrible

Minnelly

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DON’T DO IT! SAVE YOURSELF FROM THIS PLACE! This hotel is absolutely disgusting and dirty. It is in a very poor condition. The room smelled horrible, bathroom was falling apart and had a leak from the A/C, you could hear all kinds of noices, the bed was terrible, the elevator was broken...I can go on but hopefully you get the idea. The only good thing is the location since is walking distance from most amenities.
Séjour de 2 nuits en mai 2024

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was great! It’s a classic feel with comfortable rooms. If I had anything to say that was unexpected it would be the size of the bathroom. It was a tad small but totally ok and we would definitely stay again! Great staff, clean rooms. Housekeeping was great and they made it a pleasurable experience! 5/5
Séjour de 5 nuits en mai 2024

6/10 Satisfaisant

Ciro

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Karina

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property will be remodeled soon...
Séjour de 2 nuits en avril 2024

8/10 Bien

Daniel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the older items incorporated throughout the hotel. Stairs easily walkable. Comfortable rooms. Huge closet. Fun surprise
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Irfan

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No housekeeping , water $4 , frontdesk empty , called no one picked Someone came in room without knocking
Séjour de 1 nuit en mai 2024
Réponse de The Exchange Management le 20 mai 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

10/10 Excellent

DARIUS

Voyage d’affaires
Les points forts : Équipements
Unique non-chain hotel that has all you need including pool, bar, restaurant, and staff that are very attentive.
Séjour de 2 nuits en mai 2024
Réponse de The Exchange Management le 20 mai 2024
Thank you for taking the time to share your experience regarding your recent stay. We appreciate your kind words about our staff and hotel. It is through such candid feedback that we continue to improve upon our product and services.

2/10 Horrible

Rick and Nancy

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Exchange Management le 20 mai 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is dated, but very clean. I was told prior to booking that the elevators don't work, it was also posted on expedia that elevators aren't available. The staff asked me several times if they could carry our bags to the 2nd floor to make it easier for guests. I wish i could remember the staff names, because they are honestly the nicest people. They are so accommodating and friendly.
Séjour de 1 nuit en mai 2024
Réponse de The Exchange Management le 17 mai 2024
Hello Kathleen, Thank you for your kind comments regarding our staff. It was a pleasure serving you and we hope to have you back again in the near future.

6/10 Satisfaisant

Beatriz

Les points forts : Personnel et service
Les points faibles : Équipements
Hotel was okay, i stayed on the first floor so i could hear EVERYTHING. I could hear everything from the second floor and there is construction going on right by my window so that sucked because it was nonstop noise starting at 4am. Rooms didn't have a fridge or microwave but the lobby did have one microwave. Bed were super comfty! Sheets clean, towels clean, coffee maker was dusty. I have Tmobile so my service sucked out there and the wifi didnt help much. Also you have to pay for parking at the hotel, other than that you have to park on the street which is 2 hr parking from 8-10pm you can park over night fine, but during the day make sure you move your car. Other than that it was an okay stay
Séjour de 3 nuits en mai 2024
Réponse de The Exchange Management le 17 mai 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a very nice place to stay only complaint we had is there were some kids apparently staying in the floor above us and they were very loud laid in the evenings and very loud early in the mornings
Séjour de 2 nuits en avril 2024
Réponse de The Exchange Management le 17 mai 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the disturbance you endured from the neighboring room above. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that we were unaware of the problem at the time so that immediate corrective action could be taken.

6/10 Satisfaisant

Jeremy

Les points faibles : Équipements
Nice looking lobby but underwhelming rooms and bathrooms. It seems this hotel cannot decide if it wants to be a historic property embracing its age and charm or a more modern facility.
Séjour de 2 nuits en avril 2024
Réponse de The Exchange Management le 17 mai 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Satisfaisant

Christine

Voyage en couple
Didn't have hot water when i went to take shower Let the water run for 10min no change in temp
Séjour de 1 nuit en mai 2024
Réponse de The Exchange Management le 13 mai 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Satisfaisant

dosty

Séjour de 1 nuit en mai 2024
Réponse de The Exchange Management le 13 mai 2024
Thank you for taking the time to share your experience regarding your recent stay.

8/10 Bien

Vashon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Exchange Management le 13 mai 2024
Thank you for taking the time to share your experience regarding your recent stay. Your feedback is greatly appreciated.

8/10 Bien

Nicholas

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de The Exchange Management le 13 mai 2024
Thank you for taking the time to share your experience regarding your recent stay.

6/10 Satisfaisant

Alanis

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
overall ok stay, no fridge in the rooms
Séjour de 2 nuits en mars 2024
Réponse de The Exchange Management le 10 mai 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Satisfaisant

Michele

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Richard, Sarasota

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de The Exchange Management le 6 mai 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great spot, lovely boutique hotel.
Séjour de 1 nuit en mai 2024
Réponse de The Exchange Management le 6 mai 2024
Thank you for your awesome feedback we appreciate you choosing us, and we look forward to welcoming you with us again in the near future.

6/10 Satisfaisant

Vongai

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

JUAN

Voyage en famille
Les points forts : Personnel et service
Ok for the price. Elevator broken
Séjour de 2 nuits en avril 2024
Réponse de The Exchange Management le 4 mai 2024
Thank you for taking the time to leave us a review. We appreciate your feedback, and we hope to have you back again.

6/10 Satisfaisant

Salvatore

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
When we checked in we were told that the elevator was out of service(apparently it hasn’t operated for many months and will not be repaired). Then we got to our second floor room and it was very warm . I tried calling the front desk but the phone didn’t work. They changed our room and it was satisfactory
Séjour de 3 nuits en avril 2024
Réponse de The Exchange Management le 3 mai 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Mayrin

Les points forts : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de The Exchange Management le 3 mai 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

8/10 Bien

kurt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quaint
Séjour de 3 nuits en avril 2024
Réponse de The Exchange Management le 27 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay. Indeed, The Exchange is quaint and charming. Thanks for the feedback, we hope to see you visit again very soon!

10/10 Excellent

Gillian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
i wish the water faucets ran :(
Séjour de 1 nuit en avril 2024
Réponse de The Exchange Management le 27 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

2/10 Horrible

Lori

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The elevator was broken. My mom is 85 and recovering from a fractured pelvis. We had to carry 3 suitcases up to the 3rd floor.
Séjour de 1 nuit en avril 2024
Réponse de The Exchange Management le 26 avr. 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Satisfaisant

Giana

Séjour de 1 nuit en avril 2024
Réponse de The Exchange Management le 17 mai 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

Mary

Voyage d’affaires
Nice property
Séjour de 1 nuit en avril 2024
Réponse de The Exchange Management le 26 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay. Hope to see you again soon!

2/10 Horrible

Gabrielle

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room I was given was infested with bugs. There were bugs in the bed as well as another persons hair. Multiple bugs were in the bathroom and had burrowed into the towels and toilet paper as well. I Canceled the room and ended up going to another hotel. I requested a refund and they refused to refund me my money back. Horrible experience overall and will not be booking any rooms here again.
Séjour de 2 nuits en avril 2024
Réponse de The Exchange Management le 26 avr. 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

8/10 Bien

Richard

Les points forts : Personnel et service
Elevator broken and only 3rd floor walkup available.
Séjour de 2 nuits en avril 2024
Réponse de The Exchange Management le 22 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay. Please accept my sincerest apologies for the inconvenience you endured. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Satisfaisant

Richie

Voyage en famille
Cute little boutique downtown. Walkable to all downtown shops, restaurants and pier. There is restaurant and bar onsite, a plus. The only thing I did not like was no refrigerator or microwave was available.
Séjour de 3 nuits en avril 2024
Réponse de The Exchange Management le 22 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

10/10 Excellent

Kirk, Broken Arrow

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super friendly and cheerful and helped with our every need
Séjour de 1 nuit en mars 2024
Réponse de The Exchange Management le 22 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay. I am most pleased that you generally found the Hotel and staff met and exceeded your expectations. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Satisfaisant

Kristen

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Exchange Management le 26 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Exchange Management le 26 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay. Your feedback is very important to us. We hope to see you again soon!

10/10 Excellent

Rafael, Naples

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is close enough to walk to restaurants and the night life, but situated in a quiet neighborhood away from the noisy partiers.. I have stayed there before and will stay again!
Séjour de 1 nuit en avril 2024
Réponse de The Exchange Management le 21 avr. 2024
Hello Rafael, thank you for your amazing review we are so happy to hear that you enjoyed your stay with us here at The Exchange Hotel. We look forward to welcoming you back to visit with us again soon.

10/10 Excellent

Michael G

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a fantastic stay, the hotel was within walking distance of the Blues Festival we attended. The Staff was the crown jewel of our stay, sadly The Exchange is closing in a few months and will be demolished to make room for a high rise.
Séjour de 3 nuits en avril 2024
Réponse de The Exchange Management le 20 avr. 2024
Hello Michael, Thank you for awesome review. We are happy to hear that you enjoyed your stay with us and had fun in our location. It was a pleasure having you with us and we look forward to having you back again soon.

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is old but pretty well kept and the staff is super friendly and helpful
Séjour de 1 nuit en avril 2024
Réponse de The Exchange Management le 19 avr. 2024
Thank you for kind review, we appreciate your feedback on your stay with us here at The Exchange Hotel. We hope to see you again soon.

8/10 Bien

Virginia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bathrooms could not have been smaller, and there was no maid service during our four-day stay. Neither was particularly problematic, and the location is excellent. The staff was very helpful. I wish the bar stayed open longer.
Séjour de 4 nuits en avril 2024
Réponse de The Exchange Management le 18 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We are happy you enjoyed your stay and that the staff and the location was excellent. We hope to have you with us again in the near future.

8/10 Bien

Bryant

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The gentleman at the front desk Michael. he made you feel like you’re at home hotel is all but it was clean and a great location; walking distance to everything.
Séjour de 4 nuits en avril 2024
Réponse de The Exchange Management le 18 avr. 2024
I am most pleased that you generally found the Hotel and staff met and exceeded your expectations. We appreciate your kind review, and we hope to see you again soon.

4/10 Médiocre

Anthony

Les points faibles : Équipements
Overall it wasn't horrible, but the first night my TV didn't work (someone partially unplugged it at the back of the set and it was up to me to figure it out) My room phone was dead. Also, no one told me you had to request to have your room cleaned. So it wasn't. I also think, from what I saw for pricing online earlier Saturday before I checked in, was a lot lower than what I was charged. I saw the same room in the $135 range and I was charged $245 & $169. I guess they're tearing the place down, so maybe they'll be better when they start from scratch.
Séjour de 2 nuits en avril 2024
Réponse de The Exchange Management le 18 avr. 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Satisfaisant

Charles M.

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was like a meat locker. No heat, AC only had to shut it off to keep from freezing
Séjour de 1 nuit en avril 2024
Réponse de The Exchange Management le 15 avr. 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

4/10 Médiocre

Teresa

Voyage en couple
Les points faibles : Propreté et équipements
Good bed. The location to Vinoy Park and restaurants good. Not so good: Broken elevator $25 a day parking, no self parking (need to move vehicle every 2 hrs) Shower head drizzled. However, they did replace. Short shower curtain, floor got very wet. Tiny bathroom. No blow-dryer MUST ask for clean room service. We put towels out and came back to no towels. We were told you need to request room service. Curtains ripped, old and dirty, almost moldy looking (gross) Complimentary coffee in lobby was cold in am (both days) no breakfast offered. Dirty hall carpets. Overall If you want a good bed and location this place will work. If you want anything else probably not.
Séjour de 2 nuits en avril 2024
Réponse de The Exchange Management le 15 avr. 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete downtown area.

2/10 Horrible

Emily

Séjour de 4 nuits en avril 2024
Réponse de The Exchange Management le 3 mai 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

Vanessa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!!
Séjour de 5 nuits en mars 2024
Réponse de The Exchange Management le 13 avr. 2024
Thank you for your great feedback, we are happy to hear you had a great experience with us. We look forward to seeing you again!

8/10 Bien

Scott

Séjour de 1 nuit en mars 2024
Réponse de The Exchange Management le 3 mai 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.