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Avis sur Holiday Inn & Suites Clearwater Beach S-Harbourside, an IHG Hotel

3 out of 5
Holiday Inn & Suites Clearwater Beach S-Harbourside, an IHG Hotel
401 2nd St, Indian Rocks Beach, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 339 avis sur 869." "
Note des voyageurs de 8 (Bien), d’après 267 avis sur 869." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 869." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 869." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 869." "

8,2/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

2/10 Horrible

Marie-Claude

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Vérifier que la chambre a une fenêtre!
Supplement pour une chambre avec view qui était au premier étage et qui donnait sur les lampadaires du parking. Pas de lumiere dans le séjour et la chambre. Pas de draps, juste la couette qui en plus avait des traces de saleté. Aucune réduction de prix.
Séjour de 2 nuits en juillet 2019
Réponse de Guest Services le 2 août 2019
Thank you for your recent stay and leaving feedback of our hotel. We sincerely regret that you did not enjoy your overall experience with us and will pass your comments to the appropriate managers. We appreciate you letting us know about your stay because we use reviews like yours when planning for the future of our property. Sincerely, Guest Services

8/10 Bien

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Valentin, Paris

Les points forts : Propreté et personnel et service
Nice stay
Nice stay. 2 large pools. 2blocks from the beach. Roms are clean even if they could be refreshed. Carefull rooms are on the interiour court. Only Suites have an outside view (on the harbour or outside)
Réponse de Ashleigh le 26 mars 2016
Thank you for taking the time to review our hotel. We use guest reviews when planning for the future of our property and appreciate your feedback.

8/10 Bien

Patrick MARTIN, France

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bel hotel
Hotel de très confort hormis le bruit des joueurs du golf miniature très le soir. Restauration du petit déjeuner incongrue.

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The pool and the sort walk to the beach was great! The unit we were in needed to be updated but it was very clean inside just needs upgrades. The front office staff was very helpful.
Séjour de 2 nuits en mai 2024

8/10 Bien

Luis

Les points forts : Propreté et personnel et service
Good location the beach it’s very close
Séjour de 2 nuits en avril 2024

2/10 Horrible

Caroline

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bugs were crawling on us last night! Totally unacceptable. We booked a King balcony with Marina View room. I had to move all our stuff to a different room and move my kids at 11pm. Even in new room there were bugs. I was unable to sleep and now I have to fumigate my bags before bringing them home!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Hannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Needs a Reno, but great location and room size.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property and staff are great, My complaint is I reserved a room with a private balcony and a marina view. What I got was a private balcony with a parking lot view. When I told the front desk and showed them my reservation reseat they told me the rooms with marina view were sold out and there was nothing they could do. This feels like a bait and switch scam so buyer beware. Call and confirm directly with the hotel before your arrival because apparently computer scheduling is faulty. I never even received a notice that my reserved room was not available. Very disappointed.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Melissa

Voyage en couple
Every employee we encountered was so hospitable and friendly and polite!!!
Séjour de 2 nuits en avril 2024

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's a little dated but pretty great over all. I don't appreciate the additional $34 dollars a day for parking that was sprung on us. But they were very kind and gave us passes to the water park.
Séjour de 8 nuits en mars 2024

2/10 Horrible

Chau

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Looks old, nothing work in the room. Very disappointed
Séjour de 4 nuits en avril 2024

10/10 Excellent

Lauren F

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was amazing
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jasmin

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

8/10 Bien

Dan

Like the food like the location like the amenities however, I did not like being given a bill every morning for breakfast that I paid for in advance and turned coupons over to the wait staff. I don’t believe in errors that profit someone else I take those to be deliberate. After the fourth time, I asked the waitress why this continues to happen and she stated I don’t know they just make us give you it. Sus
Séjour de 5 nuits en mars 2024

6/10 Satisfaisant

Elizabeth

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements
Really cool place to stay but rooms are the size of closets. Everything at the hotel is extremely outdated and smells mildewy.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Brad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

10/10 Excellent

Sharon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although this hotel is old , it is situated on the intercoastal waterway, so nice views. The restaurant attached to it was great, everything we ate was delicious. The staff was very helpful, met all our needs. We were very pleased.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Damarys

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buena opción para estar en familia me encanto
Séjour de 2 nuits en mars 2024

10/10 Excellent

Matthew Steven

Séjour de 4 nuits en mars 2024

8/10 Bien

Danielle

Voyage en famille
Closing of outside bar at 10 and pool at dark
Séjour de 7 nuits en mars 2024

6/10 Satisfaisant

Evangeline

Voyage en famille avec de jeunes enfants
Overall the stay was good. The floors were dirty when we arrived, but housekeeping cleaned them on our second day. The kitchen had limited items, and there was no crib available as stated. Housekeeping only came through on the day that we left before 10 a.m., so if you’re leaving after that time call the front desk to ask for cleaning.
Séjour de 5 nuits en mars 2024

4/10 Médiocre

Chris

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Old, gross and mildewy. Great location tho.
Séjour de 4 nuits en février 2024

8/10 Bien

Gianna

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Constance

Voyage en groupe
It was a fabulous hotel convenient to everythinh
Séjour de 5 nuits en février 2024

8/10 Bien

Kristy

Séjour de 4 nuits en février 2024
Réponse de Julia le 13 mars 2024
Hello KristyThank you for staying at the holiday inn. Thank you for giving the feedback and will pass it on to our team. Hope to see you guys again at our property

4/10 Médiocre

melissa

Voyage en famille avec de jeunes enfants
The staff were not friendly or welcoming at all. There needs to be better customer service, especially for people of color. I was treated poorly and there wasn’t anyone that was courteous to be and my 2 daughters. I was pretty shocked. I paid 541 dollars for one night and the closet smelled stale and had a smoke order. The bath towels had hair on them. I was not impressed at all. The lobby and water park were the most appealing the rest rooms in the water park were not kept up and the condiments in the water parks snack shop were old and some rancid. I am a senior leader in the healthcare industry and wanted to ensure that honest feedback was provided for potential improvement in the future. Best regards, Melissa Vann
Séjour de 1 nuit en février 2024
Réponse de Julia le 3 mars 2024
Hello AngelaThank you for staying at holiday inn. We do apprieciate the feedback. I appolgize for the experience you had and we are working on improving our customer service.

10/10 Excellent

Robin, Arkport

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en février 2024
Réponse de Julia le 28 févr. 2024
Hello RobinThanks for your feedback and glad you enjoyed your stay.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love this place. Very peaceful.
Séjour de 2 nuits en février 2024
Réponse de julia le 28 févr. 2024
Hello DavidThank you for the feedback and glad you enjoy yourself. Hope to see you again.

6/10 Satisfaisant

Steve

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The beds were terrible. The rooms had mold in it. No change of towels unless requested. The food onsite was SEVERELY overpriced, overcooked, and not fresh
Séjour de 3 nuits en février 2024

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, confort de la chambre
Very nice stay. Great location, no complaints!
Séjour de 1 nuit en février 2024

8/10 Bien

Ginette

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Julia le 21 févr. 2024
Thank you for the great review and hope to see you again .

8/10 Bien

william

Bathroom sink drains are plugged or dirty, very slow draining, needs many , many food preparing pots, pans, utensils were missing
Séjour de 6 nuits en janvier 2024
Réponse de Guest Service Management Team le 2 févr. 2024
Good morning William,Thank you for staying with us at the Holiday Inn Harbourside. We appreciate your feedback and I have shared your concerns with the appropriate departments.Hope to see you again in the future.

4/10 Médiocre

Michael

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property was starting to get in bad shape, especially the wooden walkways on the way to the rooms. Nails were sticking up from the boards that could cause someone to trip a barefoot person to tear their feet up.
Séjour de 3 nuits en janvier 2024
Réponse de Guest Service Management Team le 2 févr. 2024
Good morning Michael,Thank you for your feedback from your recent visit at the Holiday Inn Harbourside. I have shared your concerns with the maintenance department so that they can fix the issue.Thank you again for staying with us.

10/10 Excellent

Margery

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cool property, right across the street from the beach
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Management Team le 31 janv. 2024
Good morning Margery,Thank you so much for your feedback. We're so happy you enjoyed your stay with us. We hope to welcome you back in the near future.

6/10 Satisfaisant

David, Clarkston

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Where do I begin? The photos were obviously photo-shopped. The hotel is stuck in time, say 1970s? We paid up to get breakfast included. When we went to breakfast we were told third-party apps were not recognized. I asked again, and then contacted Expedia who contacted the hotel. Finally our breakfast was included. Food was average. Not bad, just average. No housekeeping on the second day, and we left in the 3rd day.
Séjour de 2 nuits en janvier 2024
Réponse de Guest Service Management Team le 31 janv. 2024
Good morning David,Thank you for staying with us at the Holiday Inn Harbourside. Thank you for your feedback and I'm so sorry for your disappointment in the rooms and for the inconvenience you experienced with the vouchers for breakfast. I'm glad it all worked out at the end for you.

10/10 Excellent

Ciera

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Management Team le 22 janv. 2024
Good morning Ciera,We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Susana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Management Team le 22 janv. 2024
Good morning Susana,Thank you so much for staying with us and for your feedback.

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté et équipements
Séjour de 1 nuit en décembre 2023
Réponse de MC le 23 déc. 2023
Good morning Linda,Thank you so much for staying with us at the Holdiay Inn Harbourside. We're so glad you enjoyed your stay with us and hope to see you again soon.Happy Holidays.

10/10 Excellent

Steven

Séjour de 4 nuits en décembre 2023
Réponse de MC le 25 déc. 2023
Good morning Steven,Thank you for staying at the Holiday Inn Harbourside. We're glad you enjoyed your stay with us.

10/10 Excellent

Christopher, Tampa

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Guest Service Management Team le 15 déc. 2023
Good morning Christopher,We're so glad you enjoyed your stay with us. Thank you for your feedback.Hope to see you again soon.

8/10 Bien

Megan

Séjour de 2 nuits en novembre 2023
Réponse de MC le 23 déc. 2023
Good morning Megan,Thank you so much for staying with us at the Holiday Inn Harbourside. We're so happy you enjoyed your stay and hope to see you again soon.Happy Holidays.

10/10 Excellent

Carlos

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great place
the room where i stayed was quiet and nice also comfortable will stay there again in the future.
Séjour de 2 nuits en novembre 2023
Réponse de mc le 14 nov. 2023
Thank you so much for your feedback. We're so happy you enjoyed your stay with us.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023
Réponse de Guest Service Management Team le 14 nov. 2023
Good morning,Thank you for staying at the Holiday Inn Harbourside. We're so glad you enjoyed your stay with us.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Service Management Team le 25 oct. 2023
Dear Jason,Thank you for taking the time to tell us about your experience at the Holiday Inn Harbourside. I am so glad you enjoyed your stay with us and have shared your feedback with my staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Bien

David

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
We had a good time staff was great, but we noticed there was mold on the wood ceiling and had got into the drywall below, both in the loft ceiling and dormer ceiling below. As we were not staying long enough for it to effect us. but I verbally let them know at the desk. I have deficits physically, and the only toilet was upstairs and that was a pain, It wasn't stated when I booked.
Séjour de 2 nuits en octobre 2023
Réponse de Guest Service Management Team le 20 oct. 2023
Good morning David,Thank you so much for staying at the Holiday Inn Harbourside and for your feedback.I am glad you enjoyed your stay and wanted to apologize for the issues in the room.I have shared your feedback with the appropriate departments.Thank you again.

6/10 Satisfaisant

judith

Les points forts : Propreté
LIKED jIMMY GUANIAS. fOOD AND ENTERTAINMENT GOOD. hAD BREAKFAST THERE WHICH WAS GOOD. nOT AT CHeckin said breakfast was $10.99, it wasn"t. Bed was uncomfortable but nice hotel
Séjour de 1 nuit en octobre 2023
Réponse de Guest Service Management Team le 16 oct. 2023
Good morning Judith,Thank you for staying at the Holiday Inn Harbourside. I'm so glad you enjoyed your stay with us. I have shared your feedback with my staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.