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Avis sur Extended Stay America Suites St Petersburg Clearwater ExecDr

2.5 out of 5
Extended Stay America Suites St Petersburg Clearwater ExecDr
3089 Executive Dr, Clearwater, FL

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 299 avis sur 929." "
Note des voyageurs de 8 (Bien), d’après 209 avis sur 929." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 929." "
Note des voyageurs de 4 (Médiocre), d’après 134 avis sur 929." "
Note des voyageurs de 2 (Horrible), d’après 153 avis sur 929." "

7,0/10

Propreté

7,8/10

Personnel et service

6,4/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Isaac, Allentown

Séjour de 4 nuits en mai 2024

8/10 Bien

JOHNNY

Voyage en famille
Les points forts : Propreté et personnel et service
The staff was friendly
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear JOHNNY, Thank you for your delightful feedback! We're thrilled you found the services outstanding and had a good time. At Extended Stay America, we pride ourselves on maintaining a high standard of service, and it's wonderful to know that the staff's friendliness and responsiveness left a positive impression on you. Please return, and we look forward to welcoming you soon!Sincerely,Hotel Management

10/10 Excellent

Kelly

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Dominic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Carl

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Aaron

Séjour de 1 nuit en avril 2024

8/10 Bien

Aaron

Les points forts : Propreté
Not to clean
Séjour de 1 nuit en avril 2024

2/10 Horrible

MARJAN

Séjour de 7 nuits en mars 2024

8/10 Bien

Amanda

Les points forts : Propreté
Séjour de 1 nuit en mars 2024

4/10 Médiocre

David

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I felt like I was walking into an apartment building. Seemed like people and their families lived there. Didn’t feel all that safe being there by myself. Great fun that I was only there for a night. Also they didn’t have breakfast. They had coffee and packets of oatmeal. As the staff said it was only to grab and go
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 26 mars 2024
Dear David, Thank you for reviewing our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. We strive to provide everything you need for a relaxing stay and hope we succeed. We have also noted your comments regarding our breakfast. We value your feedback as we are constantly striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

8/10 Bien

Herman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very commercial .... just off Highway with chain vendors everywhere
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 27 mars 2024
Dear Herman, Thank you for sharing your experience with us! We are glad our location was convenient for you and pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location. We look forward to welcoming you back soon!Sincerely,Hotel Management

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer Service Personnel Awesome
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 23 mars 2024
Dear Anthony, Thank you for your recent stay at our hotel. We're thrilled to hear that you had an awesome experience with our customer service team! Providing exceptional service is a top priority for us, and we're delighted that our personnel made a positive impression on you. Our team works hard to ensure that every guest feels valued and well taken care of during their stay. We appreciate your feedback and look forward to welcoming you back at Extended Stay America for another fantastic experience soon!Sincerely,Hotel Management

2/10 Horrible

HECTOR

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pictures show a better impression than the reality.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 21 mars 2024
Dear HECTOR, Thank you for taking the time to provide your feedback. We strive to deliver seamless services and relaxing suites to every guest. Therefore, we genuinely regret this was not your experience. We take all guests' feedback seriously and assure you we will share your insights with our team to uphold our standards and ensure a more enjoyable visit for future guests. Thank you once more for sharing your feedback. We hope to welcome you back soon so we can show you the outstanding experience we strive for.Sincerely,Hotel Management

10/10 Excellent

ALEJANDRO

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Cha'Cha

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The front desk lady was nice and understanding
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Cha'Cha, We're pleased to hear that you found our front desk staff accommodating and understanding during your visit. Providing excellent customer service is our priority, and we appreciate your recognition of our team's efforts. Your feedback is valuable to us, and we'll continue to strive for excellence in guest satisfaction. Thank you for taking the time to share your positive experience, and we hope to welcome you back again in the future.Sincerely,Hotel Management

4/10 Médiocre

Lorthon

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The outside painting and Location is very good. Full size fridge, iron board. . Dogs barking, hallways dark and smells awful. Elevator, floors, rooms, hallways are very, very dirty. Needs proper maintenance supervision and attention. The smell of pee in the parking lot. A bench that harbours!! Reception area needs to be appealing, no where to sit. I spent 8 days and didn’t eat there at all. I believe there was significant investment done to the property but it’s very poorly maintained. I would not return or recommend to a friend., especially with children… sorry, just being real.., telling it like it is!! Clean it up and get a better score.,
Séjour de 7 nuits en mars 2024
Réponse de Hotel Management le 16 mars 2024
Dear Lorthon, Thank you for your detailed feedback. We're pleased you appreciated the outside appearance and amenities. However, we apologize for any inconvenience caused by the cleanliness and maintenance issues and regret not meeting your property expectations. Your comments are valuable as we continuously strive to improve. We'll address these concerns with the relevant teams to ensure proper standards are upheld. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Your honesty is appreciated as it helps us make necessary improvements for a better guest experience.Sincerely,Hotel Management

4/10 Médiocre

Kathy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024

4/10 Médiocre

Spyros

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
run down
Séjour de 11 nuits en février 2024
Réponse de Hotel Management le 12 mars 2024
Dear Spyros, It is disheartening to read that your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

2/10 Horrible

Meghan

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

2/10 Horrible

Irafimy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Waited for a hour or longer to be checked in.. nobody could be found
Réponse de Hotel Management le 26 févr. 2024
Dear Irafimy, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

2/10 Horrible

lerric

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very disappointed not clean smok was coming through the vents noise all night couldn’t even sleep I’m very upset and need a refund
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 16 févr. 2024
Dear Lerric, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

4/10 Médiocre

Charles

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

angela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 9 févr. 2024
Dear Angela, Thank you for considering Extended Stay America for your recent visit to our city. We are happy to have you as our guest and will do anything to have your trust in our band. We appreciate your compliment on our service and the staff. Please return; we hope to see you next time you visit the area.Sincerely,Hotel Management

10/10 Excellent

Isvan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean Room
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Lissette

Voyage en famille
Les points forts : Personnel et service
Front desk workers were very nice.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Lissette, Thank you for reviewing your stay. We are glad that your overall stay was positive. Your kind comments for our front desk associates are highly appreciated. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Elizabeth

Séjour de 7 nuits en janvier 2024

10/10 Excellent

Fallon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Dawn

Voyage en couple
We stayed 9 nights. Chose this hotel because it had a kitchen. The first night upon signing in we witnessed an imposing disagreement between a resident and receptionist. During this disagreement we were “forgotten about” we had just left the airport and was very tired. We couldn’t walk out since we had prepaid our large bill. The stressful evening continued. My friend had a med that required her to warm to dissolve it to consume. No dishes or pots, we had to call down to acquire them after ringing to many times I went down to have them bring them to the room. The person behind the counter said she was the only person working and I would have to wait. We waited over an hour. Again no one answered the phone. Went down and she was on the phone. I stood there and waited for her to get off the phone or at least acknowledge me. When I asked when we would be getting the dish package. Her reply was “SHE WOULD GIVE IT TO ME TO TAKE UP” I told her we had been here almost Two Hours trying to get settled in and relax we were exhausted . Well it wasn’t over she brought the package to us with the comment that the manager told her it was not her responsibility to bring it to us. I wanted her to read the info placed on the desk that stated differently. The next day wasn’t any better as the two burner stove (the BIG Burner) didn’t work. 9 !days 1 small burner. The floor had not been mopped because my socks got very dirty. I dropped my pen looked under the bed. I took a picture, filty. NEVER!
Séjour de 12 nuits en décembre 2023
Réponse de Hotel Management le 14 janv. 2024
Dear Dawn, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

2/10 Horrible

Kevin

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived and no water 😳 then was told overbooked for one and given a room with 2 queen’s. Went to 1st room and it was filthy and I wiped down with Clorox wipes. No outlets by bed for sleep machine unless you got under bed to plug in. Let the front desk no the conditions. Moved us to another room not much better. No remote for tv, no coffee pot and no hair dryer. I’ve never seen a hotel as dirty as this and would never recommend it.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 13 janv. 2024
Dear Kevin, Thank you for your feedback. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests' needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

4/10 Médiocre

Karl

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Purchased no smoking room and room smelled like stale smoke. Staff was very nice, hard working. Maintenance of finishes in room seems deferred giving appearance of being dirty. I think staff cleans what is there. Couldn't recommend it. This is similar experience i had at a different exteded stay america minus the roaches. Last time for me.....
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 13 janv. 2024
Dear Karl, Thank you for choosing us. Please accept our apologies for the concerns outlined in your review. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

10/10 Excellent

Fallon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Fallon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad Experience
I would not recommend this hotel to anyone. The room appeared to have never been vacuumed, or swept, or dusted. The common area was also quite dirty and poorly maintained. The Trash Room was exactly that. It was rarely emptied and had a horrible stench coming from it. The Hotel supposedly offers items to "customize" the kitchen. But I could not get a toaster -- as offered on the list of items. And every time I asked for it I felt like I was bothering the staff. I also could not get a hair dryer. How ridiculous is that in a hotel? Lastly, the staff were neither friendly nor helpful.
Séjour de 5 nuits en décembre 2023
Réponse de Hotel Management le 6 janv. 2024
Dear Guest, Thank you for the review and for sharing your experience. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

10/10 Excellent

Fallon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Yaqi

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
poor condition
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 31 déc. 2023
Dear Yaqi, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management

6/10 Satisfaisant

Noel

Les points faibles : Propreté
Séjour de 7 nuits en décembre 2023

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They have a great service and the room was very clean and confortable.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was here for business meeting/trip. Great hospitality! Very clean and location.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 29 nov. 2023
Dear Julie, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

2/10 Horrible

Devang

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor service and facility
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 25 nov. 2023
Dear Devang, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for the concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

4/10 Médiocre

suresh

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We saw the insects in room and overall not good for family
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 24 nov. 2023
Dear Suresh, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

6/10 Satisfaisant

wendy

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
The service was very good easy check in and out. However my bed was broken on one side and leaned over. One of the stove eyes did not work and the bed was very uncomfortable.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 20 nov. 2023
Dear wendy, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We're glad that the check-in and check-out processes were easy for you and that our staff is hospitable. However, we sincerely apologize for the issues you experienced with the comfort of the bed and the stove. Our priority is your comfort, and we will promptly address these matters to ensure improvements. We hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was worth the price
Séjour de 5 nuits en novembre 2023

4/10 Médiocre

Matthew, Tampa

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty seedy
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 5 nov. 2023
Dear Matthew, We regret to hear about your experience. Your comfort is important to us, and we apologize for any cleanliness concerns you encountered. Our goal is to provide a pleasant stay for our guests, and it's disappointing to learn that we fell short of our usual standards. Your feedback is invaluable, and we take this seriously. We'll address these concerns promptly to ensure a more comfortable and pleasant environment for all our guests in the future. We appreciate your insights and hope for the opportunity to offer an improved experience should you consider staying with us again.Sincerely,Hotel Management

8/10 Bien

lynn

Les points forts : Propreté et personnel et service
You get what you pay for.
Hotel needs some updating. Our bed was falling apart. You could see the bottom of the mattress hanging on the floor. Need new carpet or just cleaned. There was no smoking, but clearly someone was smoking more than tobacco on the floor we were located. Homeless people hanging out in parking lot and a couple fighting and police were called.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 24 oct. 2023
Dear lynn, Thank you for staying with us and taking the time to evaluate our hotel. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you back for a much-improved stay.Sincerely,Hotel Management

10/10 Excellent

Lawrence

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff , nice rooms
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Sawyer

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again
There was cockroaches in the room, and toe nail clippings, and stains on the bed. It was awful. I only stayed 1 night out of 2.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 12 sept. 2023
Dear Sawyer, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Sincerely,Hotel Management

10/10 Excellent

Carlos

Les points forts : Propreté et personnel et service
No comments
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 1 sept. 2023
Dear Carlos, Thank you for letting us know that your stay at Extended Stay America was great. We strive to provide our guests with outstanding hospitality, and your rating serves as an encouragement to all of us. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Hotel Management

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly. Room and bath were clean.
Séjour de 3 nuits en août 2023

2/10 Horrible

Shanika

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
False advertisement, said they had breakfast and a pool. Ask for a non smoking room and still smelled smoke. Worst of all seen a roach. Bathroom wasn’t clean enough. The room was dirty also. That was the worst place l ever stayed.
Réponse de Hotel Management le 21 juil. 2023
Dear Shanika, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations and the best service. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to provide an outstanding experience very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

4/10 Médiocre

Amanda

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was not what I expected at all. The sink in the bathroom had scratched marks, the refrigirator had bumps, the soap provided was hard and no foam came out of it, at night footsteps in the second floor kept being heard as well as early in the morning.
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 27 juin 2023
Dear Amanda, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management