Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de L.Schembri le 19 mai 2024
Dear Nicolas,A big MERCI for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind words are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Amin
6 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Amin
Séjour de 5 nuits en avril 2024
Réponse de L.Schembri le 7 mai 2024
Dear Amin,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Denis, Thetford Mines
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denis
Séjour de 7 nuits en avril 2024
Réponse de L.Schembri le 6 mai 2024
Dear Denis,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Francine
Voyage en couple
20 mars 2024
Les points forts : Équipements
Francine
Séjour de 8 nuits en mars 2024
Réponse de L.Schembri le 21 mars 2024
Dear Francine,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your kind comment and recommendation are appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
6/10 Satisfaisant
charles-emmanuel
Voyage en famille
14 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
charles-emmanuel
Séjour de 5 nuits en mars 2024
Réponse de L.Schembri le 14 mars 2024
Dear charles-emmanuel,We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.Guest feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.We would like to underline that all sites indicate that the 11th floor facilities are for adults (18+) only. There are other fantastic facilities for younger guests and families to enjoy.We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards.Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
RICHARD
10 févr. 2024
RICHARD
Séjour de 7 nuits en février 2024
Réponse de L.Schembri le 21 mars 2024
Dear Richard,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Mianwlein Yolanda Danelle
Voyage en groupe
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mianwlein Yolanda Danelle
Séjour de 4 nuits en janvier 2024
Réponse de L.Schembri le 29 janv. 2024
Dear Mianwlein Yolanda Danelle,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated. We thank you for the recommendation.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
florence
Voyage en couple
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
florence
Séjour de 7 nuits en janvier 2024
Réponse de L.Schembri le 21 janv. 2024
Dear florenceWe wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Patrick
Voyage en couple
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 6 nuits en janvier 2024
Réponse de L.Schembri le 15 janv. 2024
Dear Patrick,A big MERCI for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Safouan
Voyage en famille avec de jeunes enfants
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safouan
Séjour de 5 nuits en décembre 2023
Réponse de L.Schembri le 26 déc. 2023
Dear Safouan,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Tarte
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tarte
Séjour de 7 nuits en octobre 2023
Réponse de L.Schembri le 18 oct. 2023
Dear Tarte,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Constantin
Voyage en famille
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique séjour
Constantin
Séjour de 2 nuits en octobre 2023
Réponse de L.Schembri le 11 oct. 2023
Dear Constantin,A big MERCI for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your recommendation is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Sabrina
19 sept. 2023
Sabrina
Séjour de 7 nuits en septembre 2023
Réponse de L.Schembri le 9 oct. 2023
Dear Sabrina,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Marie
Voyage en couple
27 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie
Séjour de 8 nuits en août 2023
Réponse de L.Schembri le 1 sept. 2023
Dear Marie,We wish to extend our thanks for the review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We are glad you liked the new pool lagune. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation
6/10 Satisfaisant
Valérie
25 août 2023
Valérie
Séjour de 4 nuits en août 2023
Réponse de L.Schembri le 25 août 2023
Dear Valerie,We wish to extend our thanks for the review.It is a pleasure to read that our efforts have helped to tick some of your boxes and may have even helped to make your stay a successful and memorable pleasant one. Especially your comments about cleanliness are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Christian
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 7 nuits en mai 2024
Réponse de L.Schembri le 20 mai 2024
Dear Christian,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the room and staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Anje Carola
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anje Carola
Séjour de 7 nuits en avril 2024
Réponse de L.Schembri le 16 mai 2024
Dear Anje Carola,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Ivan Omar
Voyage en famille avec de jeunes enfants, Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ivan Omar
Séjour de 3 nuits en mai 2024
Réponse de L.Schembri le 6 mai 2024
Dear Ivan Omar,A big GRAZZIE for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Geoffrey Charles, Felixstowe
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geoffrey Charles
Séjour de 9 nuits en avril 2024
Réponse de L.Schembri le 30 avr. 2024
Dear Geoffrey Charles,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We are glad you tried our various restaurants such as the Cheeky Monkey.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Beate
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beate
Séjour de 4 nuits en avril 2024
Réponse de L.Schembri le 22 avr. 2024
Dear Beate,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Georgina
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Georgina
Séjour de 4 nuits en avril 2024
Réponse de Pietro Piglia le 18 avr. 2024
Dear Georgina,We thank you for sharing your experience with us. It is a pleasure to read that there are various aspects which may have helped make your stay in our hotel a successful one. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.Pietro Piglia - Front Office Manager
8/10 Bien
Sankesh
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sankesh
Séjour de 7 nuits en avril 2024
Réponse de L.Schembri le 15 avr. 2024
Dear Sankesh,We thank you for sharing your experience with us. It is a pleasure to read that there are various aspects which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Martin
Voyage en famille avec de jeunes enfants
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 4 nuits en avril 2024
Réponse de L.Schembri le 30 avr. 2024
Dear Martin,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Gary
Voyage en famille avec de jeunes enfants
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 7 nuits en avril 2024
Réponse de L.Schembri le 13 avr. 2024
Dear Gary,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regardsLudgarda Schembri Manager – Online Reputation
10/10 Excellent
FIRAS
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
FIRAS
Séjour de 4 nuits en janvier 2024
Réponse de L.Schembri le 11 avr. 2024
Dear FIRAS,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Susanne
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susanne
Séjour de 15 nuits en mars 2024
Réponse de L.Schembri le 2 avr. 2024
Liebe Susanne,Wir möchten uns für die Bewertung bedanken.Es ist eine Freude zu lesen, dass unsere Bemühungen dazu beigetragen haben, die meisten Ihrer Kriterien zu erfüllen, und möglicherweise sogar dazu beigetragen haben, Ihren Aufenthalt in unserem Hotel zu einem erfolgreichen und unvergesslichen Erlebnis zu machen.Wir freuen uns sehr über Ihre freundlichen Kommentare.Besonders Ihre Kommentare zu dem Zimmer werden geschätzt. Selbstverständlich nehmen wir Ihre Vorschläge zur Kenntnis und haben sie an die zuständigen Abteilungsleiter weitergeleitet, damit diese gebührend berücksichtigt und Maßnahmen ergriffen werden können.Wir hoffen, dass Sie in Betracht ziehen, auch in einem unserer anderen 6 Hotels auf der Insel zu unserer Marke AX zurückzukehren. Sie können sich auch gerne an uns wenden, indem Sie auf die verschiedenen Social-Media-Plattformen einschließlich unserer Website verweisen.Bis dahin senden wir sonnige Grüße aus Malta.Ludgarda SchembriManager - Online-Reputation
10/10 Excellent
Sascha
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sascha
Séjour de 7 nuits en mars 2024
Réponse de L.Schembri le 1 avr. 2024
Dear Sascha,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your generous rating is appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Rorie
Voyage en famille avec de jeunes enfants
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rorie
Séjour de 6 nuits en février 2024
Réponse de L.Schembri le 24 févr. 2024
Dear Rorie,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Mani
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mani
Séjour de 7 nuits en février 2024
Réponse de L.Schembri le 24 févr. 2024
Dear Mani,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Joel
18 févr. 2024
Joel
Séjour de 2 nuits en février 2024
Réponse de L.Schembri le 24 févr. 2024
Dear Joel,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Francesco
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francesco
Séjour de 7 nuits en février 2024
Réponse de L.Schembri le 17 févr. 2024
Dear Francesco,We wish to extend our thanks for the excellent review . It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Marygrace
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marygrace
Séjour de 1 nuit en février 2024
Réponse de L.Schembri le 9 févr. 2024
Dear Marygrace,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
cristina
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cristina
Séjour de 3 nuits en février 2024
Réponse de L.Schembri le 5 févr. 2024
Dear cristina,A big GRAZZIE for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the facilities and restaurants are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Gor
28 janv. 2024
Gor
Séjour de 6 nuits en janvier 2024
Réponse de L.Schembri le 21 mars 2024
Dear Go,We wish to extend our thanks for the excellent review . It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Stuart, Dublin
Voyage en couple
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stuart
Séjour de 5 nuits en janvier 2024
Réponse de L.Schembri le 23 janv. 2024
Dear Stuart,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
2/10 Horrible
Frederick
Voyage en famille
13 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frederick
Séjour de 4 nuits en janvier 2024
Réponse de L.Schembri le 13 janv. 2024
Dear Frederick,We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.We are very shocked, especially considering the very positive reviews we are used to receive.Nonetheless, your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.Your information has been forwarded to the relevant department heads for due consideration and possible implementation. We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards.Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Nelson
Voyage en couple
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nelson
Séjour de 4 nuits en janvier 2024
Réponse de L.Schembri le 9 janv. 2024
Dear Nelson,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Mary
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Odycy Hotel
Mary
Séjour de 2 nuits en décembre 2023
Réponse de L.Schembri le 9 janv. 2024
Dear Mary,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Mary
2 janv. 2024
Mary
Séjour de 2 nuits en décembre 2023
Réponse de L.Schembri le 9 janv. 2024
Dear Mary,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Nandakumar
31 déc. 2023
Nandakumar
Séjour de 4 nuits en décembre 2023
Réponse de L.Schembri le 21 janv. 2024
Dear Nandakumar,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Mihail
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mihail
Séjour de 3 nuits en décembre 2023
Réponse de Pietro Piglia le 19 déc. 2023
Dear Mihail, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning and until then, we send sunny regards from Malta. Pietro Piglia - Guest Experience Manager
8/10 Bien
Josef
15 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josef
Séjour de 4 nuits en décembre 2023
Réponse de L.Schembri le 18 déc. 2023
Dear Josef,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Esveyde
14 déc. 2023
Esveyde
Séjour de 3 nuits en novembre 2023
Réponse de L.Schembri le 18 déc. 2023
Dear Esveyde,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta,Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Cristina
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cristina
Séjour de 3 nuits en décembre 2023
Réponse de L.Schembri le 18 déc. 2023
Dear Cristina,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta,Ludgarda Schembri Manager – Online Reputation
8/10 Bien
Dietmar Horst
7 déc. 2023
Les points forts : Propreté
Dietmar Horst
Séjour de 6 nuits en novembre 2023
Réponse de L.Schembri le 18 déc. 2023
Dear Dietmar Horst,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Dovile
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dovile
Séjour de 7 nuits en novembre 2023
Réponse de Pietro Piglia le 8 déc. 2023
Dear Dovile, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning and until then, we send sunny regards from Malta. Pietro Piglia - Guest Experience Manager
10/10 Excellent
Khaled Ali Yousef
29 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Khaled Ali Yousef
Séjour de 3 nuits en novembre 2023
Réponse de L.Schembri le 29 nov. 2023
Dear Khaled Ali Yousef.,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We thank you for the kind message.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Mark
Voyage en couple
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 7 nuits en novembre 2023
Réponse de L.Schembri le 29 nov. 2023
Dear Mark,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about value for money are appreciated. We are glad you were pleasantly surprised.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Heather
Voyage en couple
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 21 nuits en novembre 2023
Réponse de L.Schembri le 28 nov. 2023
Dear Heather,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our front desk staff are appreciated. We do not understand the comment relating to a facelift and trash - because a refurbishment worth millions was finished way before you arrived - all the reviews before are a proof of this. Nonetheless, your comments are being forwarded to the relevant departments.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
10/10 Excellent
Håkan
Voyage en groupe
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Håkan
Séjour de 4 nuits en novembre 2023
Réponse de L.Schembri le 28 nov. 2023
Dear Håkan,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We are glad you found the All Inclusive option to be of good value for money.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation