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Avis sur SureStay Plus by Best Western Fenton

2.5 out of 5
SureStay Plus by Best Western Fenton
1680 Fenton Business Park Ct, Fenton, MO

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 268 avis sur 770." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 770." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 770." "
Note des voyageurs de 4 (Médiocre), d’après 80 avis sur 770." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 770." "

8,2/10

Propreté

8,4/10

Personnel et service

6,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Jeff

Les points faibles : Personnel et service
Last minute option
Séjour de 1 nuit en mai 2024
Réponse de Hiral, GM le 8 mai 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, HiralGM. SureStay, Fenton MO

8/10 Bien

Jose

Les points forts : Propreté, personnel et service, équipements
This property is going through renovation, so a bit dusty to be expected. Staff was pleasant, good breakfast, comfortable beds and clean rooms. Close to mayor highways intersections that will lead you any where you want to go. Overall for a working stay, it's pleasant. offers a gym, enough to keep up with your exercise.
Séjour de 3 nuits en avril 2024
Réponse de Hiral, GM le 4 mai 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an outstanding rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear you enjoyed our free continental breakfast.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

8/10 Bien

Anna

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Everything is run down, bathroom sink was dirty, bad smell in room that makes my throat close up and extremely outdated. Haven’t seen the breakfast yet.
Séjour de 1 nuit en avril 2024
Réponse de Hiral, GM le 28 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are sorry that the bathroom in you room needed little more attention. We are trying to make your experience the greatest by remodeling our hotel at the moment. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, GM, SureStay, Fenton Mo

6/10 Satisfaisant

Ami

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were disappointed because it was under construction. The reason for choosing this hotel was to use the pool, it was closed
Séjour de 1 nuit en avril 2024
Réponse de Hiral, GM le 28 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

2/10 Horrible

Jennifer

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BEWARE: Booked through Expedia in January 2024 but property also charged the mandatory card on file for a night’s stay as well. Spoke to a manager after seeing the charge and they refunded it only to again charge it weeks later. Also construction was going on during stay which was very inconvenient and the property was not clean. Complimentary breakfast was run by the construction workers who were working on the property instead of hotel staff.
Réponse de Hiral, GM le 10 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 Excellent

Devin

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Was in the process of getting renovated so wasn't perfect. But the staff was incredibly helpful and really cared
Séjour de 2 nuits en avril 2024
Réponse de Hiral, GM le 10 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

10/10 Excellent

James J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, convenient, friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Hiral, GM le 8 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

8/10 Bien

Gennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loud neighbors. I did reccomend this hotel to my daughter and son-in-law and they had one bad experience after another on the day I checked out. They paid twice what I paid and had so many negative things happen. Their names are Sarah & Cole Worley. I think they deserve a refund.
Séjour de 1 nuit en avril 2024
Réponse de Hiral, GM le 8 avr. 2024
Dear Guest,Thank you for the feedback regarding your stay! We apologize for the loud noise from your neighbor. We have forwarded your comments to our operations manager for review. I am sorry your daughter paid higher rates, room rates vary based on type of room you book. Our rates may be lower during weekdays however weekend rates vary based on demand.We hope to see you again upon your return to the area!Hiral,GM, SureStay, Fenton MO

6/10 Satisfaisant

Theron, Stella

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Construction in process, lack of parking, mattresses were very hard. Breakfast was spotty with offerings, attendant was not very attentive to the items that were out. Toilet ran unless the handle was jiggled. Shower was nice, water was as hot as I wanted it to be. Fridge and micro were nice to have and worked.
Séjour de 2 nuits en avril 2024
Réponse de Hiral, GM le 8 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

6/10 Satisfaisant

Amanda

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Hiral, GM le 9 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, SureStay, Fenton MO

2/10 Horrible

Sara

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While waiting to check-in in a line 4 deep, two guests came to desk to ask for replacement comforters because room comforters were dirty. They were not in the same room as one was behind me in line and approached the counter with the same request. Room was dirty. No soap by sink. Plastic cup in the trash. No remote for tv. Was a horrible experience and I am really disappointed and upset that I paid extra for a brand of hotel that I thought would be decent.
Séjour de 1 nuit en avril 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the SureStay, Fenton MO; your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless, which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Sincerely,Hiral,GM, SureStay, Fenton MO

2/10 Horrible

Jarrod

Voyage en famille
Les points faibles : Équipements
I called ahead to make sure their indoor pool was open I was told yes but upon checking in was told the pool is closed for renovations. We drove and extra 15 miles out of our way, paid over $50 more to stay in a hotel with a pool with our 2 kids just to be lied to and no use of a pool! My kids are upset to say the least!
Séjour de 1 nuit en avril 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

6/10 Satisfaisant

Amber

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral, SureStay, Fenton MO

8/10 Bien

Gerry

Voyage en famille
Les points forts : Propreté
The property is a nice property and has nice suites. during our visit It look like the hotel was in the process of renovation and upgrades. There where a few issue we had during our visit. The furniture in the suite needed to be replace, the tv stand dresser drawer keep sliding open, the drain out in the bathtube was slow draining. But the suite was nice, spacious and clean. The attendants were very nices.
Séjour de 2 nuits en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

6/10 Satisfaisant

Kacy

Voyage en couple
Les points forts : Propreté et équipements
Some staff (guy) was minding the counter but was focused on the conversation on the phone in some language loudly. Did not have latitude to engage the customer. This was my first time not being able to understand the experience of all the times I stayed here. This was the first time I felt worried for safety of my car. A guest was sitting outside having gotten a discounted room and was asking to use the phones of other guests. I utilized this place because it's close to my family but now I am thinking of other options .
Séjour de 2 nuits en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest, We would like to thank you for taking the time to complete our online survey. I am so sorry you did not feel safe at our property. Safety of our Guest is our top priority and please rest assure we are taking appropriate measures to ensure our guest stay safe at our hotel.Thank you for giving us the opportunity to serve you.Kind regards, HiralGM,SureStay, Fenton MO

2/10 Horrible

Brittany

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
When I arrived I had to wait 15 minutes or longer to get my room key! I was exhausted and there was no one at the desk! Once i got a room I was so tired I went right to sleep, when waking up to shower it was not clean, the toilets are not clean, hair in the bathroom that wasn't mine, what looks to be blood on the wall by the sink. Very unclean and uncomfortable.
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the SureStay, Fenton MO your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless; which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Hiral,GM, SureStay, Fenton MO

4/10 Médiocre

cherish, pinckneyville

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was in the middle of renovations during my stay, hotel staff was hard to communicate with, room was clean.
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 Excellent

Roger

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Even though being remodeled, room was still very nice and quiet for the price.
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Ronnie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic property with almost direct access to 44 hwy, staff is always nice and attentive to any questions or concerns
Séjour de 2 nuits en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The maid was pretty and nice.. was ganna say something to her but I backed out because I got scared. Everything thing was great here no issues ... 5 out of 5 stars. I was thinking maybe they should put some 85 inch flat screens in here and some memory foam mattresses...
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 Médiocre

Bridgett

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was dirty. The TV didnt work. The front counter attendant was rude. This was over priced.
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are sorry the TV did not work in your room. We are currently in a process of renovating our hotel to make your experience better near future.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Kenneth, APO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

8/10 Bien

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lot of remodeling supplies piled in the hallway. Other than that it was fine.
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 Excellent

Ronnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always a great expirence
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Tricia

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Ronnie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff clean rooms
Séjour de 2 nuits en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Ronnie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in is always quick and easy, staff is AMAZING, rooms are spotless! Great hotel choice and it’s right off of 44.
Séjour de 1 nuit en mars 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 Médiocre

Julianna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 Médiocre

Corina

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Jeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very helpful and making sure everything was taken care of that I needed from trying to figure out how to operate the television to switching rooms if everything wasn’t the way I needed it to be.
Séjour de 1 nuit en février 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en février 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Leigh A, Lansing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were super friendly. Breakfast was good. Would like a little more variety. Overall a really nice stay.
Séjour de 4 nuits en février 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Bradley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Cayson

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

2/10 Horrible

Jaden

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We ended up staying in multiple rooms because there were so many issues shoes. The second room they put us in had bags over the smoke detector because people were smoking in the room before us we had to let them know. The pool was closed down the the breakfast was stale. The whole hotel was dirty you could see dust in corners and on picture frames
Séjour de 2 nuits en janvier 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the SureStay, Fenton MO your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments. We are Currently in a process of renovating our rooms to make your experience better near future.At this time, I can only sincerely apologize that your experience was less than flawless; which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Hiral,GM, SureStay, Fenton MO

10/10 Excellent

austin, Carrollton

Séjour de 3 nuits en février 2024
Réponse de Hiral, GM le 7 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

2/10 Horrible

Keith

Les points faibles : Propreté et personnel et service
The property is out to get people out there money they told me before hand no smoking in the room because of the feee and do it outside so I agreed to the terms and don’t smoke in the room they still charge my card 300 dollars for smoking in the room and when asked by manger what smoke did they see and they said the smell of smoke was in the room and I explained to them that even if you smoke Outside and come inside you will still be carrying the smoke on you and they said they had evidence of me smoking and I told them look at the cameras and they would see me go smoke in my car and they said they won’t waste they time looking at it but charge my card for 300 is crazy worst experience in my life.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Sulayman

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean hotel, lots of good breakfast options and friendly staff.
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Yanexis

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Garry

Les points forts : Propreté et personnel et service
Staff courteous, friendly, helpful. Room clean. Breakfast buffet offered several choices, plus very clean and comfortable.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Karen, Saint Louis

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Josh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Improvements pending
I was told that the hotel was under renovations. So some of the amenities were not available. It wasn't a bad experience. Just not a complete experience
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Damon

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023

10/10 Excellent

Pete

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Jack

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff at this hotel are very good. They want to make your experience good. Hotel has been around for a while so some areas are a little tired but maintained.
Séjour de 4 nuits en décembre 2023

8/10 Bien

Rosemary

Les points forts : Propreté et personnel et service
The staff were very helpful and welcoming and the hot breakfast was good! The pool was closed, the hot water tepid and I couldn't get the shower handle to work.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Johnny

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ken

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't like my neighbors they were loud at 7:00 in the morning
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en décembre 2023