Avis sur MainStay Suites St Louis Airport
MainStay Suites St Louis Airport
11225 Lone Eagle Dr, Building B, Bridgeton, MO
Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
7,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
16 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de Shannon Gower le 9 sept. 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
Shannon Gower
General Manager
Sleep Inn/Main Stay Suites
314-344-1954
10/10 Excellent
April
10 mai 2024
April
Séjour de 1 nuit en mai 2024
Réponse de GM le 11 mai 2024
Dear April,Thank you for taking the time to rate us with a 5-star rating. We are thrilled to know that you had an excellent experience at our hotel. Your satisfaction is our utmost priority and your rating reaffirms the hard work we put in every day. We hope to welcome you back for another wonderful experience soon.Warm regards,Hotel Management
8/10 Bien
Heather
29 avr. 2024
Les points forts : Propreté et personnel et service
Heather
Séjour de 1 nuit en avril 2024
Réponse de GM le 2 mai 2024
Dear Heather,Thank you for rating your stay at our hotel. We're glad you chose us for your recent visit. If there's anything specific you enjoyed or any area you believe we could improve, we'd love to hear from you. Your feedback helps us deliver the best experience for you and all our guests. We look forward to welcoming you back soon!Warm regards,Hotel Management
4/10 Médiocre
Leanne
27 avr. 2024
Les points faibles : Propreté
Leanne
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear Leanne,Thank you for your rating. We're sorry to hear your experience didn't meet your expectations. We strive to provide the best service to our guests and your feedback is crucial for us. We would appreciate if you could provide more details about your stay. This will help us in identifying areas where we can improve. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Hotel Management
10/10 Excellent
Xavier
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xavier
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Xavier,Thank you for taking the time to share your experience. We are thrilled to hear that you found our hotel to be cozy. We strive to create a warm and welcoming atmosphere for all our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management
6/10 Satisfaisant
Jessica, Medina
14 avr. 2024
Jessica
Séjour de 2 nuits en avril 2024
Réponse de GM le 16 avr. 2024
Dear Jessica,Thank you for taking the time to share your experience. We're sorry to hear that our front desk staff didn't meet your expectations. Your feedback is invaluable to us as we strive to improve with each and every stay. We hope you'll give us another chance to offer a more welcoming and helpful experience.Warm Regards,Hotel Management
8/10 Bien
Feartatious
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Feartatious
Séjour de 1 nuit en décembre 2023
Réponse de GM le 6 févr. 2024
Dear Feartatious,Thank you for choosing to stay with us and for your rating. We're glad to hear that your overall experience was positive. Your feedback is invaluable to us as we continuously strive to enhance our services. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Warm regards,Hotel Management
10/10 Excellent
Rykeil
Voyage en famille avec de jeunes enfants, Voyage d’affaires
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rykeil
Séjour de 3 nuits en décembre 2023
Réponse de GM le 8 janv. 2024
Dear Rykeil,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay, appreciated the cleanliness, friendly staff, 24-hour store, and complimentary breakfast. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience.Warm regards,Hotel Management
8/10 Bien
Voyageur vérifié
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en novembre 2023
Réponse de GM le 9 nov. 2023
Dear Guest,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our staff, especially the daytime attendant, left a positive impression on you with their friendly service. It's also great to know that you found your room to be clean and comfortable. We look forward to welcoming you back for another excellent experience.
2/10 Horrible
keith
16 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
keith
Séjour de 3 nuits en septembre 2023
Réponse de GM le 18 sept. 2023
Dear Keith,We're genuinely sorry to hear about your recent experience at our hotel. Cleanliness is our top priority and we sincerely apologize if we fell short in delivering it this time. Your feedback is invaluable for us to ensure proper improvements. Hope to have an opportunity to restore your confidence in MainStay Suites St Louis Airport in the near future.
8/10 Bien
James
Voyage en famille
2 sept. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
James
Séjour de 1 nuit en septembre 2023
Réponse de GM le 6 sept. 2023
Dear James,Thank you for choosing MainStay Suites St Louis Airport. We appreciate your feedback and are glad to see that you enjoyed your stay with us. If you have any suggestions or feedback to enhance your experience, please do not hesitate to let us know. We hope to welcome you back soon for another excellent stay.Best Regards,MainStay Suites St Louis Airport
4/10 Médiocre
Young
Voyage en famille, Voyage d’affaires
28 août 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Young
Séjour de 2 nuits en août 2023
Réponse de GM le 30 août 2023
Dear Young,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Your comments regarding the phone, alarm clock, and amenities have been noted and will be addressed with our team. We also apologize for any confusion regarding shuttle service, and we will ensure this information is communicated more clearly to our guests. We appreciate your feedback and hope to have another opportunity to provide you with a seamless stay in the future.Sincerely,MainStay Suites St. Louis Airport
10/10 Excellent
Voyageur vérifié
Voyage en famille
26 août 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Repeat stay disappointed
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de GM le 26 août 2023
Dear Guest, Thank you for choosing MainStay Suites St. Louis Airport again! We appreciate your loyalty. We're glad you found our rooms spacious and beds comfortable. Our apologies for any cleanliness issues you encountered. Rest assured, we'll address this matter with our housekeeping team. Your feedback helps us improve, and we'll work to ensure a more enjoyable stay for you in the future. We hope to welcome you back soon for an even better experience!Sincerely, MainStay Suites St. Louis Airport
10/10 Excellent
cristina
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cristina
Séjour de 1 nuit en juillet 2023
Réponse de GM le 20 juil. 2023
Dear Cristina, Thank you so much for your glowing review of MainStay Suites St. Louis Airport! We're thrilled to hear that your stay was nothing short of amazing and that our friendly team played an instrumental role in making you feel welcome. We truly appreciate your kind words and look forward to welcoming you back on your next visit to St. Louis. Safe travels! - MainStay Suites St. Louis Airport.
8/10 Bien
Krystina
17 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Krystina
Séjour de 1 nuit en juillet 2023
Réponse de GM le 18 juil. 2023
Dear Krystina,Thank you for choosing MainStay Suites St Louis Airport for your one-night stay! We're thrilled to hear that our spacious rooms with full service kitchen met your needs perfectly. Regarding parking, we apologize for any inconvenience caused. We appreciate your feedback and will look into improving our parking availability. We hope to welcome you back soon for another enjoyable stay!Warm regards,MainStay Suites St Louis Airport Team
8/10 Bien
Emily
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en juillet 2023
Réponse de GM le 17 juil. 2023
Dear Emily,Thank you for choosing MainStay Suites St. Louis Airport for your recent stay. We're delighted to hear that you found our hotel to be personalized, exciting, and sincere. Your feedback is valuable as we continuously strive to exceed guest expectations. We apologize for any inconvenience you may have experienced and hope to have the opportunity to welcome you back in the future for an even more memorable stay.Warm regards,MainStay Suites St. Louis Airport
10/10 Excellent
Kelly
15 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en juillet 2023
Réponse de GM le 16 juil. 2023
Dear Kelly, Thank you for awarding us with a wonderful 5-star review! We're thrilled to have exceeded your expectations during your stay at MainStay Suites St. Louis Airport. It was our pleasure to provide you with a personalized and welcoming experience. We hope to welcome you back soon for another fantastic stay!Best regards,MainStay Suites St. Louis Airport
4/10 Médiocre
Jose
Voyage en couple
28 juin 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Jose
Séjour de 4 nuits en juin 2023
Réponse de GM le 12 juil. 2023
Dear Jose, Thank you for your recent stay at MainStay Suites St. Louis Airport. We're thrilled to hear that you found our beds comfortable! We truly appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you again for choosing our hotel. Warmest regards, MainStay Suites St. Louis Airport
8/10 Bien
Randall
Voyage en groupe
13 juin 2023
Les points forts : Propreté et personnel et service
Randall
Séjour de 1 nuit en juin 2023
Réponse de GM le 12 juil. 2023
Dear Randall,Thank you for sharing your feedback about your recent visit to MainStay Suites St. Louis Airport. We apologize for any inconvenience you experienced with our entrance. We understand that it may be challenging to navigate, especially for first-time visitors. Your comments will help us improve our signage and directions. We appreciate your understanding, and we hope to have another chance to impress you during your next visit to St. Louis.Warm regards,MainStay Suites St. Louis Airport
10/10 Excellent
Edgar
10 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edgar
Séjour de 3 nuits en juin 2023
Réponse de GM le 12 juil. 2023
Dear Edgar,Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that your stay at MainStay Suites St. Louis Airport was not only comfortable but also exciting. Our team strives to deliver the best service possible, and your kind words are truly appreciated. We can't wait to welcome you back for another exceptional experience.Warm regards,MainStay Suites St. Louis Airport
4/10 Médiocre
Tricia
Voyage en famille
7 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tricia
Séjour de 3 nuits en juin 2023
Réponse de GM le 12 juil. 2023
Dear Tricia,Thank you for sharing your experience with us. We are sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience caused and appreciate your feedback. We strive to provide a clean and comfortable environment for all guests. Regarding the smell, we will address this with our housekeeping team to ensure it doesn't happen again. We take safety seriously and have security measures in place. We understand your concerns and will work towards improving our complimentary breakfast options. We hope to have the opportunity to welcome you back in the future.Sincerely,MainStay Suites St. Louis Airport
4/10 Médiocre
Tamadja
2 juin 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Tamadja
Séjour de 1 nuit en juin 2023
Réponse de GM le 12 juil. 2023
Dear Tamadja,Thank you for choosing MainStay Suites St. Louis Airport and taking the time to share your feedback. We are sorry to hear that your experience fell short of expectations. Please know that we truly value your feedback and will use it to improve our services. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve.Warm regards,MainStay Suites St. Louis Airport
2/10 Horrible
Aaliyah
Voyage en couple
25 avr. 2023
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Aaliyah
Séjour de 4 nuits en avril 2023
Réponse de GM le 12 juil. 2023
Dear Aaliyah,Thank you for choosing MainStay Suites St. Louis Airport and sharing your review. We're glad to hear that you found your room clean during your stay. Providing a clean and comfortable environment is always our top priority. If there's anything else we could have done to make your stay more enjoyable, please do not hesitate to let us know. We hope to have the opportunity to welcome you back for an even better experience.Best regards,MainStay Suites St. Louis Airport
10/10 Excellent
Edgar
5 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Customer Service
Edgar
Séjour de 5 nuits en mars 2023
Réponse de GM le 12 juil. 2023
Dear Edgar, Thank you for your fantastic review! We are delighted to hear that you had a great experience at MainStay Suites St. Louis Airport. We take pride in our exceptional customer service and spotless rooms. Your suggestion regarding USB plug outlets is greatly appreciated, and we will definitely look into adding this convenience for our guests. We hope to welcome you back soon for another wonderful stay!Warm regards,MainStay Suites St. Louis Airport
6/10 Satisfaisant
Latonya
Voyage en famille avec de jeunes enfants
3 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Latonya
Séjour de 2 nuits en mars 2023
Réponse de GM le 12 juil. 2023
Dear Latonya, Thank you for choosing MainStay Suites St. Louis Airport for your recent stay! We appreciate your feedback and apologize for any inconvenience caused by the shower spray. We will certainly look into this matter to ensure it is addressed appropriately. Your satisfaction is a priority for us, and we hope to have the opportunity to exceed your expectations should you visit again. Safe travels! Warm regards, MainStay Suites St. Louis Airport
10/10 Excellent
Ashley
Voyage en famille
2 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ashley
Séjour de 1 nuit en mars 2023
Réponse de GM le 12 juil. 2023
Dear Ashley, Thank you for taking the time to share your fantastic experience at MainStay Suites St. Louis Airport! We're absolutely thrilled that you found our hotel personalized, exciting, sincere, and welcoming. Creating a memorable stay for our guests is our top priority, and we're glad that our team exceeded your expectations. We look forward to welcoming you back soon for another amazing stay! Safe travels!
8/10 Bien
Sarah
Voyage en groupe
12 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en mars 2023
Réponse de GM le 12 juil. 2023
Dear Sarah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found your room comfortable and enjoyed our breakfast selection. Our team is dedicated to providing courteous and helpful service, so we're happy to hear that your interactions with our staff were positive. We apologize for any misunderstanding regarding the elevator certificate and appreciate you bringing it to our attention. We will investigate and ensure that all necessary certificates are displayed properly. We hope to welcome you back for another great stay soon!Warm regards,MainStay Suites St. Louis Airport Team
10/10 Excellent
Samantha
6 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Samantha
Séjour de 2 nuits en mars 2023
Réponse de GM le 12 juil. 2023
Dear Samantha, Thank you for taking the time to share your excellent experience at MainStay Suites St. Louis Airport! We couldn't be happier to hear that our team provided you with a professional and warm welcome during your stay. We strive to make our guests feel at home, and your kind words have truly made our day. We can't wait to welcome you back soon for another outstanding stay. Safe travels!
4/10 Médiocre
William
Voyage d’affaires
29 janv. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
William
Séjour de 13 nuits en janvier 2023
Réponse de GM le 12 juil. 2023
Dear William,Thank you for choosing MainStay Suites St. Louis Airport for your recent visit. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments are important, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,MainStay Suites St. Louis Airport
8/10 Bien
Kendall
1 janv. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Kendall
Séjour de 1 nuit en décembre 2022
Réponse de GM le 12 juil. 2023
Dear Kendall,Thank you for choosing MainStay Suites St. Louis Airport for your recent stay. We are thrilled to hear that you found our hotel to be exciting and welcoming. Our team takes pride in providing excellent service and attention to our guests. We appreciate your feedback and hope to have the opportunity to welcome you back soon.Warm regards,MainStay Suites St. Louis Airport
8/10 Bien
Monica
7 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica
10/10 Excellent
Guinette
29 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Guinette
Séjour de 1 nuit en octobre 2022
10/10 Excellent
Edgar
9 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edgar
Séjour de 4 nuits en octobre 2022
10/10 Excellent
Elizabeth
Voyage en famille avec de jeunes enfants
26 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en septembre 2022
10/10 Excellent
Stephanie
Voyage en famille
26 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en septembre 2022
2/10 Horrible
Ray
20 sept. 2022
Ray
Séjour de 1 nuit en septembre 2022
Réponse de GM le 9 nov. 2023
Dear Ray,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate the opportunity to learn more about your concerns to address them properly. We value your input and hope to have the chance to make it right on your next visit.
10/10 Excellent
Megin
11 sept. 2022
Megin
Séjour de 1 nuit en septembre 2022
8/10 Bien
Joe
Voyage d’affaires
25 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joe
Séjour de 1 nuit en août 2022
10/10 Excellent
Sung
Voyage d’affaires
24 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sung
Séjour de 1 nuit en août 2022
4/10 Médiocre
donald e
Voyage en famille
23 août 2022
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
donald e
Séjour de 1 nuit en août 2022
10/10 Excellent
George
Voyage en famille
22 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoy our one day getaway
George
Séjour de 1 nuit en août 2022
6/10 Satisfaisant
Samantha
Voyage en famille
12 août 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en août 2022
8/10 Bien
Carmen
Voyage en famille
7 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carmen
Séjour de 2 nuits en août 2022
8/10 Bien
Robert
Voyage en famille
1 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Tanya
18 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 1 nuit en juillet 2022
4/10 Médiocre
Teresinha
Voyage en famille
13 juil. 2022
Les points forts : Personnel et service
Teresinha
Séjour de 1 nuit en juillet 2022
10/10 Excellent
John
Voyage d’affaires
21 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en juin 2022
Réponse de Keshia le 22 juin 2022
Thank you John we appreciate your feedback.
6/10 Satisfaisant
deanna
Voyage en famille
13 juin 2022
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
deanna
Séjour de 2 nuits en juin 2022
Réponse de Keshia le 16 juin 2022
Thank You for your feedback, we look forward to your stay with us again.
10/10 Excellent
Christopher
8 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
Christopher
Séjour de 1 nuit en juin 2022
Réponse de Keshia le 16 juin 2022
Thank you for your feedback, we look forward to your futuere stay with us again.
10/10 Excellent
Kirk, Florida
14 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kirk
Séjour de 1 nuit en mars 2020
Réponse de Bernard le 18 mars 2020
Thank you for staying with us Kirk,
We look forward to having you again soon.