Cheminée

Avis sur Holiday Inn St Louis SW - Route 66, an IHG Hotel

3 out of 5

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 44 avis sur 72." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 72." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 72." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 72." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 72." "

9,2/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Shea

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice hotel. Could have been a bit cleaner, but overall wasn’t bad. I would stay there again
Séjour de 2 nuits en mai 2024

8/10 Bien

Magaly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff was very accommodating in trying to help us with our accessibility needs. Unfortunately room 330 was was not.
Séjour de 2 nuits en avril 2024
Réponse de Ashlee le 17 avr. 2024
We apologize for any inconvenience experienced in room 330 despite our staff's efforts to accommodate your accessibility needs. Your feedback is invaluable, and we'll address this to ensure a better experience in the future. Thank you for bringing this to our attention.

10/10 Excellent

Toni

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and quiet
Séjour de 1 nuit en avril 2024
Réponse de Ashlee le 17 avr. 2024
We're delighted to hear you found your stay at Holiday Inn Route 66 clean and quiet. Thank you for choosing to stay with us!

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy to find and access off the freeway, plenty of parking, even with a relatively full house for the eclipse weekend. My only conplaint was the breakfast didn't begin until 7, too late for our early start!
Séjour de 2 nuits en avril 2024
Réponse de Ashlee le 17 avr. 2024
We're glad you found us easily and had plenty of parking during the busy eclipse weekend! We'll consider your feedback regarding breakfast timing for future improvements. Thank you for staying with us!

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Équipements
Holiday inn. Always reliable
Séjour de 1 nuit en avril 2024
Réponse de Ashlee le 17 avr. 2024
Thank you for your trust in Holiday Inn Route 66! We're delighted to be your reliable choice.

10/10 Excellent

Kayleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice hotel. Staff was so helpful and friendly. Room was clean and spacious. Loved it.
Séjour de 1 nuit en avril 2024
Réponse de Ashlee le 17 avr. 2024
Thank you for your glowing review! We're thrilled you enjoyed your stay with us at Holiday Inn Route 66. We hope to see you again.

8/10 Bien

Brian

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ashlee le 10 avr. 2024
Thank you for leaving a review. We hope to welcome you back again soon.

10/10 Excellent

Andrea

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good place to walk to nearby shops
Séjour de 2 nuits en avril 2024
Réponse de Ashlee le 10 avr. 2024
Thank you for noticing! We're glad you enjoyed our convenient location. We hope to see you again soon.

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ashlee le 10 avr. 2024
Thank you for to taking the time to leave us a review.

8/10 Bien

kate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Ashlee le 10 avr. 2024
Thank you for taking the time to leave us a rating. We hope to see you again soon.

2/10 Horrible

Lindsey

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Heat unit awful, only alternates blowing freezing cold or sweltering heat all night long, dirty room, no Kleenex, hand wash locked to a wall far from the sink, no breakfast, no hot water at coffee station, pool closed without knowing, entire hotel reeks of carpet cleaner from pet accidents in hallways
Séjour de 2 nuits en avril 2024
Réponse de Ashlee le 8 avr. 2024
We deeply apologize for the numerous issues you encountered during your stay. Rest assured, we're addressing these concerns internally to ensure a better experience for our guests in the future. Due to the weather still dipping below freezing it has delayed the pool being opened. I truly apologize for all the inconveniences.

8/10 Bien

Catherine

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allowed our dog
Séjour de 3 nuits en mars 2024
Réponse de Ashlee le 3 avr. 2024
Thank you for taking the time leave us a review. We hope to welcome your family and dog back to our hotel soon.

8/10 Bien

Paolo, Woodbridge

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Hotel and nice amenities.
Séjour de 4 nuits en mars 2024
Réponse de Ashlee le 27 mars 2024
Thank you for leaving us a review. We are glad you enjoyed your stay with us and the amenities we offer.

2/10 Horrible

Dyneshia

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service
The property was clean and the room was clean. The staff was accommodating but the staff made an error by over charging. This made my stay very stressful, and the person that helped my family and I the most was Ms.Kim. She went above and beyond to do all the could for a mistake that she didn’t even make. We will not be staying here again.
Séjour de 1 nuit en mars 2024
Réponse de Ashlee le 13 mars 2024
We sincerely apologize for the inconvenience caused by the overcharge during your stay. We appreciate your acknowledgment of our clean property and accommodating staff. Rest assured, we will address the billing error promptly. Ms. Kim's exceptional assistance will be recognized, and we strive to improve our service to regain your trust. If I can change your mind contact me directly and I will make things right. 314-821-6600 ext 133.

8/10 Bien

Syreeta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For business purposes, however I enjoyed it short stay
Séjour de 1 nuit en mars 2024
Réponse de Ashlee le 6 mars 2024
Thank you for taking the time to share your experience. We are glad that you enjoyed your stay even though it was short. We hope to see you back again.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A perfect place to stay!
We had a wonderful stay. The hotel has been recently remodeled and is so very nice! The Twisted Tree restaurant on property is delicious and we were equally pleased with breakfast at Wakey Wakey. The lounge was very nice too. They have coffee and tea 24 hours as well as a water bottle filling station. The fitness area was top notch. We plan to return this summer to use the pool and patio area. We will definitely be staying here again!
Séjour de 1 nuit en février 2024
Réponse de Ashlee le 21 févr. 2024
Thank you so much for reviewing all of our amenities. We can't wait to see you in the warmer months splashing in the pool. Thank you for your time.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Nothing
As far as I can tell, this place is doesn't exist. But, it is quite expensive for being invisible.
Séjour de 1 nuit en février 2024
Réponse de Ashlee le 21 févr. 2024
I do apologize that our hotel did not meet your expectations. We are working hard to raise our standards and meet your expectations. If I can be of any assistance please let me know.

10/10 Excellent

Rudolf

Séjour de 1 nuit en février 2024
Réponse de Ashlee le 21 févr. 2024
Thank you for taking the time to leave a rating for us. We hope to see you again soon.

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ashlee le 14 févr. 2024
Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Ashlee le 1 févr. 2024
Thank you for providing us with a rating. We hope to see you again soon.

8/10 Bien

Janice

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice update just make sure you know they do not have an indoor pool or hot tub since renovations.
Séjour de 2 nuits en janvier 2024
Réponse de Ashlee le 31 janv. 2024
Thank you for providing your feedback I do apologize for the inconvenience of not having a pool any longer. We nowo have an even better out door pool and area.

10/10 Excellent

Brendon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice job
Séjour de 1 nuit en janvier 2024
Réponse de Ashlee le 30 janv. 2024
Thank you for taking your time and leaving us a review. We hope that we see you again soon.

10/10 Excellent

Dennis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ashlee le 23 janv. 2024
Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Bien

Alana

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ashlee le 18 janv. 2024
Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Cathy

Séjour de 2 nuits en janvier 2024
Réponse de Ashlee le 6 févr. 2024
Thank you for taking the time to leave us a rating. We hope to see you again soon.

4/10 Médiocre

Amy

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Don't prepay for breakfast, you won't get it.
If you pay extra for breakfast, make sure you get it! I made a reservation for an employee, paid for the room PLUS breakfast for 2 people. Breakfast for 1 was not an option. He didn't receive a voucher and had to pay out of pocket. Not happy.
Séjour de 1 nuit en janvier 2024
Réponse de Ashlee le 10 janv. 2024
I sincerely apologize for the inconvenience you and your employee experienced regarding the breakfast reservation at Holiday Inn Route 66. This oversight is regrettable, and we are actively addressing it to ensure a smoother experience for our guests in the future. Please accept our apologies and rest assured that we are taking corrective measures to prevent such occurrences.Kind regards,

10/10 Excellent

Faye

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Ashlee le 10 janv. 2024
Thank you for taking the time to leave us a review. We hope to see you soon.

10/10 Excellent

troy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Ashlee le 10 janv. 2024
Thank you for taking the time to provide a review of your stay. We hope to see you again soon!

10/10 Excellent

Greg D

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Ashlee le 21 déc. 2023
Thank you for taking the time to leave us a great rating. We hope to see you again soon.

10/10 Excellent

Dennis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was excellent except the bathrooms. Way way too small! The door almost hits the toilet. You can’t get in the shower unless the door is closed or you straddle the toilet. Pump soap for hand soap is located on the wrong wall. Impossible for two people to be in the bathroom. This room is supposed to accommodate 4 people, no way that could happen.
Séjour de 1 nuit en décembre 2023
Réponse de Ashlee le 15 déc. 2023
Thank you for your feedback. We apologize for any inconvenience you experienced with the bathroom size. We value your input and will take your comments into consideration for future improvements. We appreciate your stay and hope to welcome you back for an improved experience.Best,Holiday Inn Route 66

10/10 Excellent

Jenny

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Ashlee le 15 déc. 2023
Thank you for taking the time to leave a rating for our hotel. We hope to see you again soon.

10/10 Excellent

Juan Andres

Séjour de 4 nuits en novembre 2023
Réponse de Ashlee le 21 déc. 2023
Thank you for taking the time to leave us a great rating. We hope to see you again soon.

10/10 Excellent

Jeremy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newly renovated and clean
Séjour de 2 nuits en novembre 2023
Réponse de Ashlee le 8 déc. 2023
Dear Jeremy,Thank you so much for taking the time to share your recent experience at our Holiday Inn Route 66. We sincerely appreciate your feedback and are thrilled to hear that you found our newly renovated property clean and inviting.Our team has worked diligently to create a comfortable and enjoyable atmosphere for our guests, and it is truly rewarding to see that reflected in your review. Your positive comments serve as motivation for us to maintain and even exceed the high standards we set for ourselves.We understand the importance of a clean and well-maintained environment, and we are delighted that our efforts have contributed to a positive experience for you. If there is anything specific that stood out during your stay or any additional feedback you would like to share, please feel free to reach out to us directly.Once again, thank you for choosing Holiday Inn Route 66, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Safe travels!Warm regards,Holiday Inn Route 66 Management Team

10/10 Excellent

Juan

Séjour de 1 nuit en novembre 2023
Réponse de Ashlee le 15 déc. 2023
Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en novembre 2023
Réponse de Ashlee le 8 déc. 2023
Dear Robert,Thank you so much for taking the time to share your positive experience at our Holiday Inn Route 66! We are delighted to hear that you had a great stay with us.Our team works tirelessly to create a welcoming and comfortable environment for our guests, and it is truly rewarding to know that we succeeded in making your stay enjoyable. Your kind words serve as a fantastic motivator for our staff, and we appreciate your recognition of our efforts.Once again, thank you for choosing Holiday Inn Route 66. We look forward to welcoming you back in the future, and if there's anything we can do to make your next stay even better, please don't hesitate to reach out.Safe travels and warm regards,Holiday Inn Route 66 Management Team

2/10 Horrible

Elizabeth

Voyage d’affaires
Les points faibles : Personnel et service
Paud for a King room, they put me in a double - not a queen but a DOUBLE. And they stated because I booked on Expedia they would placing other guests in the first Available King rooms and would not be able to compensate me for not having a King. However when I logged and checked they were still advertising that they has Kings Available. So either way they are liars, and scam anyone who books third-party. Very convenient for the location, charging for a King and putting you in a smaller room.
Séjour de 4 nuits en novembre 2023
Réponse de Ashlee le 9 déc. 2023
Dear Elizabeth,Thank you for bringing your recent experience at Holiday Inn Route 66 to our attention. We sincerely apologize for any inconvenience you may have encountered during your stay, and we appreciate the opportunity to address your concerns.It is disheartening to hear that you did not receive the room type you had reserved, and we understand how frustrating this situation must have been for you. We value your feedback and want to assure you that we take your comments seriously. Rest assured, we are investigating the matter to prevent similar incidents from occurring in the future.We would like to extend our sincere apologies for any miscommunication regarding room availability and the inconvenience caused by the discrepancy between your booked room type and the one you were provided. This is certainly not the level of service we aim to provide our guests, and we regret any disappointment you may have experienced.Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we strive to improve our services. We value your feedback as it helps us enhance our guest experience.Sincerely,

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Ashlee le 27 oct. 2023
Dear David thank you for taking the time to leave a review. We value your feedback.

10/10 Excellent

ira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
close to home and very clean and friendly people.
Séjour de 1 nuit en octobre 2023
Réponse de Ashlee le 15 oct. 2023
Dear Ira,Thank you for taking the time to leave your review. We appreciate you and hope to see you again soon.

8/10 Bien

Adam

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The place seemed clean and nice, the only issue I had was the toilet in our room was definitely not cleaned
Séjour de 1 nuit en septembre 2023
Réponse de Ashlee le 4 oct. 2023
Dear Adam,I do apologize for the cleanliness of your toilet. I will take this feedback back to the team.We hope to see you again soon.

8/10 Bien

Patricia Worsham

Séjour de 1 nuit en septembre 2023
Réponse de Ashlee le 27 oct. 2023
Dear Patricia,Thank you for taking the time to leave a review and provide your feedback. We look forward to seeing you again soon.

10/10 Excellent

MEGAN

Séjour de 1 nuit en septembre 2023
Réponse de Ashlee le 4 oct. 2023
Dear Megan,Thank you for leaving a review. We hope to see you again soon.

10/10 Excellent

Vanesa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was amazing! Pool & Pool area was great for our large group!
Séjour de 3 nuits en septembre 2023
Réponse de Ashlee le 4 oct. 2023
Dear Vanesa, Thank you for providing feedback. We hope you and your group enjoyed yourselves. We look forward to seeing you again.

10/10 Excellent

Terry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It had been 2 years since I last stayed at this hotel. Since then there has been a complete redo of the property. I is beautiful, well maintained, clean and staffed with very helpful and courteous people. Very enjoyable stay will do it again.
Séjour de 1 nuit en septembre 2023
Réponse de Ashlee le 13 sept. 2023
Dear Terry, Thank you for all your kind words. We have worked extremely hard to renovate the property. We look forward to opening our beautiful bar and lounge within the next couple weeks. We can't wait to see you again!

10/10 Excellent

Jesse

Voyage en groupe
Newer hotel. Very clean and updated. Friendly staff
Séjour de 2 nuits en septembre 2023
Réponse de Ashlee le 13 sept. 2023
Dear Jesse, Thank you for reviewing our hotel. We are working very hard to improve our property. We have finished our state of the art fitness center, resort like pool, and are opening our lobby bar and lounge very soon. We hope to see you again soon!

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the Route 66 theme displayed throughout the property.
Séjour de 1 nuit en septembre 2023
Réponse de Ashlee le 13 sept. 2023
Dear David,Thank you for providing a review of our hotel. We have worked hard to include the Route 66 theme into the hotel. We are working hard to update the hotel with great amenities that will make every guests stay better. We hope to see you again soon.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, comfortable, and good service
Séjour de 1 nuit en septembre 2023
Réponse de Ashlee le 13 sept. 2023
Dear Robert,Thank you for providing your positive feedback of the hotel. We hope to see you again soon!

10/10 Excellent

Alana

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Ashlee le 7 sept. 2023
Alana,Thank you for taking the time to rate our hotel. We hope to see you back soon.

8/10 Bien

Megumi, Katsushika-ku

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
宿泊した初日は時差ボケも酷いのに、早朝7時から改装する電動工具の騒音で飛び起きました!新しい支配人になったそうで、常宿でしたが、もう二度と使いません。
Réponse de Ashlee le 7 sept. 2023
Dear Megumi, I do apologize for the inconvenience of the renovation. We are working hard to improve our property for our loyal customers like you. I do open as we near the end of construction you will give us another chance to show you that we strive to be best.

10/10 Excellent

Brian

Séjour de 1 nuit en août 2023
Réponse de Ashlee le 7 sept. 2023
Dear Brian, Thank you for giving us such a good rating. We thank you for taking the time to rate us and we thank you for staying with us. We hope to see you again soon!