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Avis sur Hilton St. Louis at the Ballpark

4 out of 5
Hilton St. Louis at the Ballpark
1 S Broadway, St. Louis, MO

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 417 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 200 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 182 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 111 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 96 avis sur 1006." "

7,8/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Philippe

Séjour de 3 nuits en février 2023
Réponse de Justin le 30 mars 2023
Thank you, Philippe, for your review and high marks. We are so glad that you enjoyed your stay with us. We hope to see you again soon on your next visit to St. Louis.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de John le 26 avr. 2022
Thank you for your business and for your review! We are so glad that you enjoyed your time with us. Come back and see us again soon!

4/10 Médiocre

Megan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We stay at this property often for cardinal games. The last two times we’ve stayed the rooms have been dirty. Tuesday may 21 we stayed and our room was filthy, the shower had not been cleaned in a long time, floors dirty and thick layer of dust on everything
Séjour de 1 nuit en mai 2024

10/10 Excellent

Justine, Paducah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay at the Hilton while we were visiting for a Cardinals game. The staff was so nice from the minute we checked in, to a late night dinner in the bar, to breakfast the next morning. Very clean and the beds/pillows were so relaxing and comfortable. We will absolutely be returning!
Séjour de 1 nuit en mai 2024
Réponse de John le 22 mai 2024
Thank you so much for your kind words and for choosing to stay with us! We really appreciate your feedback and we love hearing from our satisfied guests! We look forward to seeing you again soon! Once again, thank you so much for taking the time to share your experience with us!

10/10 Excellent

Damien

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay
Séjour de 1 nuit en mai 2024
Réponse de John le 20 mai 2024
Thank you so much for your kind words and for choosing to stay with us! We really appreciate your feedback and we love hearing from our satisfied guests! Please come back and see us again the next time you're in the area! Once again, thank you so much for taking the time to share your experience with us!

6/10 Satisfaisant

Krystle

Voyage en couple
Our room seemed to be okay as far as cleanliness. The bathrooms ceiling was peeling pain. We frustrated by the lack of room service after 10pm.
Séjour de 2 nuits en mai 2024
Réponse de John le 20 mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations. We are better than what you experienced and hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for your feedback!

8/10 Bien

Katie, Davenport

Séjour de 1 nuit en mai 2024
Réponse de John le 17 mai 2024
We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

10/10 Excellent

Tate

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and staff!
Séjour de 1 nuit en mai 2024
Réponse de John le 17 mai 2024
Thank you for your business and your review! We are pleased that you hd a great time and we hope to serve you again soon!

4/10 Médiocre

Dale

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
No hot water! When i tried to call about it the phone in the room didn’t work, easy fix just used my cell. While waiting for someone to come check on it we tried watching tv and no remote in room. Must be an extra charge for that. Didn’t offer another room so we could shower.
Séjour de 1 nuit en mai 2024
Réponse de John le 17 mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations. We are better than what you experienced and hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for your feedback!

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de John le 17 mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

6/10 Satisfaisant

Justen

Les points faibles : Infrastructures et conditions de l’hébergement
Ice machine broke. Parking ticket not validated after asking twice. No room service or breakfast.
Séjour de 2 nuits en mai 2024
Réponse de John le 17 mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

10/10 Excellent

Jackson Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de John le 17 mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 Excellent

kim

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
property was well maintain and close to ball park
Séjour de 2 nuits en mai 2024
Réponse de John le 10 mai 2024
Thank you for your business and your kind review! We hope to see you again soon!

8/10 Bien

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is , for the most part, amazing
Séjour de 6 nuits en mai 2024
Réponse de John le 9 mai 2024
Thank you for your business and for your review! We hope to serve you again soon!

8/10 Bien

Brandie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Closest hotel to Busch Stadium. Dog friendly, but our room never got cool.
Séjour de 1 nuit en mai 2024
Réponse de John le 9 mai 2024
Thank you for your business and for your feedback. We have notified our engineering team and the A/C in the room you were in and we'll make sure to get that working correctly. Thank you again for your business and for letting us know about your stay! We hope to see you again soon!

2/10 Horrible

Nicole

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I paid for a single king bed and was put in a double queen. By the way I paid for two nights in a king bed as a romantic getaway for $600.There was a used water bottle in the refrigerator resin on the bed side table and the shower didn’t work. We were told we can take what we got or check out with no refund.
Séjour de 2 nuits en mai 2024
Réponse de John le 8 mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

10/10 Excellent

Alexis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de John le 8 mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

6/10 Satisfaisant

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de John le 8 mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

8/10 Bien

Ines Young

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The stay was pretty nice. The room was pretty nice but it was a bit warm and the thermostat was programmed and couldn’t be changed manually. The elevator in the west bldg was hot and the hallways were too hot. The parking was overly expensive. I believe when you’re paying for the hotel the parking should never be that expensive. We had reservations for one type of room ahead of time then got stuck with what they had left which was not fair either.
Séjour de 1 nuit en mai 2024
Réponse de John le 6 mai 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

8/10 Bien

Keara

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We always love staying here, this time the ottoman looked pretty dirty and our bed didnt have a sheet on it when we got there. But other than that it was great!
Séjour de 1 nuit en mai 2024
Réponse de John le 6 mai 2024
We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

10/10 Excellent

Dorina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked that is waa close to the ball field.
Séjour de 1 nuit en avril 2024
Réponse de John le 29 avr. 2024
Thank you so much for your business and your review! We hope you'll come back and see us again soon!

10/10 Excellent

Princess Dianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de John le 29 avr. 2024
Thank you so much for your business and your review! We hope to see you again soon.

10/10 Excellent

Susan

Voyage en famille
Perfect location for the ballgame and arch.
Séjour de 2 nuits en avril 2024
Réponse de Cory Sumpter le 26 avr. 2024
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.

10/10 Excellent

Lora

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was close to the ball park!
Séjour de 2 nuits en avril 2024
Réponse de John le 25 avr. 2024
Thank you so much for staying with us and for your feedback! We appreciate it and hope you'll come back and see us again soon!

10/10 Excellent

Michelle

Séjour de 2 nuits en avril 2024
Réponse de John le 17 mai 2024
We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

6/10 Satisfaisant

CHRISTOPHER

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
There was a lot of hair in three corners of the bathroom floor and in the tub/shower. There was something that spilled and was never cleaned up on the nightstand and there was leftover BBQ ribs in a to-go box in the refrigerator. Apparently the room was not totally cleaned and ready for its next guests.
Séjour de 2 nuits en avril 2024
Réponse de Cory Sumpter le 24 avr. 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. Hotel Leadership team is definitely going to use your comments as a training to elevate our services. When you are in the area again, please come stay with us again.

8/10 Bien

Natalie

Séjour de 1 nuit en avril 2024
Réponse de John le 17 mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 Excellent

Thomas

Séjour de 1 nuit en avril 2024
Réponse de John le 17 mai 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

2/10 Horrible

Josh

Voyage en couple
Les points faibles : Équipements
Our room had a sewer and drain issue and we had to listen to the sink gurgle water the entire stay. The constant noise came with a nice sewer odor as well. I called the front desk and let them know. They said they would send someone but no one ever showed. Then, when I decided to just take a shower and leave there was no soap either. 10/10 would not recommend this hotel.
Séjour de 1 nuit en avril 2024
Réponse de Cory Sumpter le 24 avr. 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.

8/10 Bien

Jessica

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de John le 17 avr. 2024
Thank you for your business and for your review. We appreciate both and hope to see you again soon!

8/10 Bien

brandee

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property convenience of the area EXCEPT the parking
Séjour de 2 nuits en avril 2024
Réponse de John le 11 avr. 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property offered many amenities. This place was centered downtown and made for nice walks. Staff was more than courteous and great to work with
Séjour de 1 nuit en avril 2024
Réponse de John le 10 avr. 2024
Thank you so much for your business and for your kind review! WE appreicate your business and we hope to see you again soon!

10/10 Excellent

Ross

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Need a bigger pool and a hot tub
Séjour de 1 nuit en avril 2024
Réponse de John le 8 avr. 2024
Thank you for your business and for your review! We appreciate both!

6/10 Satisfaisant

Ashley

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our shower had no water pressure and the shower head was hanging half out of the wall. Our room was out of conditioner and body lotion. The safety latch on the door was broken off. There were dark brown stains on the wall by the bed. We asked for 2 towels, twice, and never got them. If we hadn’t been so tired and traveling with children, I would have put more energy into complaining to the front desk.
Séjour de 1 nuit en avril 2024
Réponse de John le 8 avr. 2024
Thank you so much for your review and for your feedback. We have alerted both the Engineering and Housekeeping team of the issues so that we can use your feedback to fix the issues in the room and reinforce the training for the Housekeeper responsible for that room. We are extremely grateful for feedback like this...it helps us to improve! Thank you again and we hope to see you the next time you are in the area!

10/10 Excellent

Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location to go sightseeing
Séjour de 2 nuits en mars 2024
Réponse de John le 8 avr. 2024
Thank you so much for your review and your feedback! We hope you'll come back and see us again soon!

2/10 Horrible

Damian

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Never ready for check in time, has been over an hour, can’t say when it will be ready. Happens every time. Very expensive but unreliable
Réponse de John le 8 avr. 2024
Thank you for your feedback! We sincerely apologize for the delay you experienced in getting into your room. We will share your feedback and use it to improve. Thank you for your business and your feedback!

4/10 Médiocre

Gerald

Les points faibles : Infrastructures et conditions de l’hébergement
The condition of the furniture and the TV was poor. Bathroom way out-dated. Location was convenient.
Séjour de 4 nuits en mars 2024
Réponse de John le 3 avr. 2024
Thank you for your business and for your review. We're sorry that we did not meet your expectations. We hope you'll come back and give us another opportunity to serve you if you are ever in the area again.

4/10 Médiocre

Jonathan

Voyage en couple
Les points forts : Propreté et équipements
Having a nightclub on top is noisy for upper floor guests at night given this night club is open till 1am. That’s tough for guests who sleep at 10pm. Also pool is unusable it’s small and full of children. Also expect random rules and changes of rules without prior notice
Séjour de 2 nuits en mars 2024
Réponse de John le 1 avr. 2024
Thank you for your feedback. We apologize that you were not satisfied with your stay, the disruption from 360 and your dissatisfaction with the size of the pool. We do hope you'll give us another chance if you are ever back in the area. We do appreciate your business and we're grateful for the feedback!

2/10 Horrible

Jacob

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The shower drain was broken the fridge didn’t work and we asked for someone to come fix the shower and nobody came to fix it
Séjour de 1 nuit en mars 2024
Réponse de John le 1 avr. 2024
Thank you for your business. We apologize that we did not live us to your expectations. We have shared this info with our Engineering team and we will get this fixed, but we apologize that it disrupted your stay.

8/10 Bien

Cade

Séjour de 1 nuit en mars 2024
Réponse de John le 15 avr. 2024
Thank you for your business and for your review. We hope to serve you again soon!

8/10 Bien

Susan, LENEXA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Cory Sumpter le 26 mars 2024
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.

10/10 Excellent

Beth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the roof top bar, loved the convenience to Ballpark Village and thought the bed was very comfortable.
Séjour de 1 nuit en mars 2024
Réponse de John le 26 mars 2024
Thank you for choosing to stay with us and for sharing your feedback. We appreciate both and we hope to see you again soon!

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de John le 26 mars 2024
Thank you for your business and your review. We hope you will come back and see us again soon.

2/10 Horrible

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Spend a ton of money to stay, then have to outrageous amount to park your vehicle there. No free breakfast, of course had to pay for which was to expensive. Room was nice and clean but had no commodities in bathroom. Oh and after you almost $400 for room and parking you charged another $50 for like insurance and you don't get that back. Very disappointed wth this hotel. Will never return. Hotel we stayed at last time was way better!!!!
Séjour de 1 nuit en mars 2024
Réponse de John le 26 mars 2024
We apologize that you we did not meet your expectations. We hope to see you again if you are ever back in St. Louis. Thank you for your business and for sharing your feedback with us.

10/10 Excellent

anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de John le 26 mars 2024
Thank you so much for your business and for your kind review. We hope to be able to serve you again soon!

6/10 Satisfaisant

Chenoa

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de John le 19 mars 2024
Thank you for your business and your review. We hope to serve you again if you are ever back in the area again.

8/10 Bien

Ariel

Séjour de 1 nuit en mars 2024
Réponse de John le 3 avr. 2024
Thank you for your business and for your review! We hope to see you again soon!

8/10 Bien

Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t like how breakfast was not supplied. But overall it was a great stay
Séjour de 1 nuit en mars 2024
Réponse de Cory Sumpter le 13 mars 2024
Thank you for staying at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

4/10 Médiocre

Allias

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
They don't a microwave and a refrigerator in the rooms
Séjour de 2 nuits en mars 2024
Réponse de Cory Sumpter le 13 mars 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. Hotel Leadership team is definitely going to use your comments as a training to elevate our services. When you are in the area again, please come stay with us again.

10/10 Excellent

Princess Dianna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was awesome
Séjour de 2 nuits en mars 2024
Réponse de John le 7 mars 2024
Thank you so much for your business and your review. We hope to serve you again soon!