Avis
8,0
Très bien
8,0/10
Propreté
8,2/10
Personnel et service
7,0/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 9 oct. 2023
Bonjour Michel, nous vous remercions d'avoir pris le temps et de nous laisser un excellent avis. Nous vous apprécions vraiment et nous espérons que vous passerez une merveilleuse journée.
2/10 Horrible
Karl
21 sept. 2023
Les points forts : Propreté
Karl
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 23 sept. 2023
Hello Karl. We are sorry to hear that you did not have a pleasant stay with us. We sincerely apologize and hope that you give us another chance to make it right. If you choose to return, please reach out to a member of management so we can find a way to reconcile the situation. Thank you and have a wonderful day.
8/10 Bien
Lydie
10 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Lydie
Séjour de 1 nuit en septembre 2023
Réponse de Hotel management le 10 sept. 2023
Hello Lydie, thank you for the generous rating! We appreciate your kindness, and we hope you have a great day.
6/10 Satisfaisant
sylvie
Voyage en groupe
20 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
sylvie
Séjour de 2 nuits en juin 2023
Réponse de DraftKings at Casino Queen le 21 juin 2023
Nous vous remercions pour votre confiance et apprécions que vous preniez le temps de nous faire part de votre expérience. DraftKings au Casino Queen s'efforce constamment d'améliorer notre service et vos commentaires nous aident à le faire. Pour soumettre des commentaires, des préoccupations ou des préoccupations supplémentaires, n'hésitez pas à nous envoyer un message à guestfeedback@dkatcq.com.
8/10 Bien
Jessey
Voyage en groupe
7 avr. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Jessey
Séjour de 3 nuits en mars 2023
Réponse de DraftKings at Casino Queen le 7 avr. 2023
Thank you for the 8/10 review! We take pride in knowing that our guests enjoyed their time with us. We appreciate you taking the time to provide us with your feedback and look forward to improving our efforts even more!
10/10 Excellent
Gabriel
15 juil. 2022
Gabriel
Séjour de 2 nuits en juillet 2022
4/10 Médiocre
Liz
Voyage en famille
27 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Liz
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Mary
26 mai 2024
Mary
Séjour de 1 nuit en mai 2024
10/10 Excellent
Kimberly
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en mai 2024
2/10 Horrible
Mindy
25 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mindy
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Gary
Voyage en couple
25 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en mai 2024
10/10 Excellent
Dan
25 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en mai 2024
2/10 Horrible
samantha
Voyage d’affaires
25 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
samantha
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Lucas
Voyage en groupe
24 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lucas
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Shane
Voyage en famille
23 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Shane
Séjour de 1 nuit en mai 2024
8/10 Bien
Pamela
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Benjamin
23 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Benjamin
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Adrea
Voyage en couple
23 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Adrea
Séjour de 1 nuit en mai 2024
10/10 Excellent
Michelle, Vancouver
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en mai 2024
10/10 Excellent
Susan
Voyage en groupe, Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 3 nuits en mai 2024
10/10 Excellent
Tendai
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tendai
Séjour de 1 nuit en mai 2024
8/10 Bien
Ben
19 mai 2024
Les points forts : Personnel et service
Ben
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Ben, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
6/10 Satisfaisant
Gil
17 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Gil
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 19 mai 2024
Hello Gil and thank you for taking a moment and giving us a review. We strive to give the best customer service possible, and we apologize for falling short during your visit. Once again, we thank you Gil and we hope to see you again soon.
10/10 Excellent
Sharon
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharon
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 18 mai 2024
Hello Sharon, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
10/10 Excellent
Michelle
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.
10/10 Excellent
Barbara
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.
4/10 Médiocre
Jennifer
Voyage en couple
14 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 19 mai 2024
Hello Jennifer, thank you for your valuable feedback. We sincerely apologize for the Housekeeping and Maintenace issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Housekeeping and Maintenace teams to ensure these concerns are handled. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.
8/10 Bien
Sally
12 mai 2024
Les points forts : Propreté et personnel et service
Sally
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 14 mai 2024
Hello Sally, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
6/10 Satisfaisant
Megan
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements
Megan
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 12 mai 2024
Hello Megan, thank you for taking a moment and giving us your feedback. We will be sure to get with our housekeeping team and use your feedback as an opportunity to better improve our product and services. We truly appreciate you choosing to stay with us, and we look forward to seeing you again.
8/10 Bien
Tommy
Voyage en groupe
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tommy
Séjour de 1 nuit en mai 2024
Réponse de Management le 9 mai 2024
Thank you for the 4-star review! We take pride in knowing that our guests enjoyed the game and the great ride. We appreciate you taking the time to provide us with your feedback and look forward to seeing you on your next visit!
6/10 Satisfaisant
Brendon
Voyage en couple
8 mai 2024
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brendon
Séjour de 2 nuits en mai 2024
Réponse de DraftKings at Casino Queen le 8 mai 2024
We appreciate your detailed feedback about your recent stay with us. While we're glad to hear that you enjoyed our casino, convenient location, and excellent staff, we're sorry to learn that your experience with the hotel fell short of your expectations. Please accept our apologies for any inconveniences caused by the condition of the rooms. Your comments are invaluable to us, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for sharing your thoughts with us.
10/10 Excellent
Troy
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Troy
Séjour de 1 nuit en avril 2024
Réponse de DraftKings at Casino Queen le 8 mai 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your recent stay with us and noticed the improvements we've made over the years. We take great pride in providing clean and comfortable rooms for our guests, and we're delighted that you found them to be much nicer. As for the food, we're thrilled to hear that our pizza exceeded your expectations! We'll be sure to pass along your compliments to our culinary team. We can't wait to welcome you back for another unforgettable experience!
10/10 Excellent
Kim
7 mai 2024
Kim
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Holly
Voyage en famille
6 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Holly
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 7 mai 2024
Hello Holly, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. Thank you for choosing to stay with us and we look forward to your next visit.
10/10 Excellent
James
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 7 mai 2024
Hello James! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!
6/10 Satisfaisant
Shawn
2 mai 2024
Les points forts : Personnel et service
Shawn
Séjour de 2 nuits en avril 2024
Réponse de DraftKings at Casino Queen le 8 mai 2024
We appreciate you taking the time to share your experience with us. It's fantastic to hear that you enjoyed the view of the river and Arc from your room, and that you found the train and shuttle service convenient for your stay. However, we're truly sorry to hear about the issues you encountered with cleanliness and elevator wait times. Rest assured, we take your feedback seriously and will address these concerns promptly to ensure a better experience for all our guests.Regarding the deposit, we apologize for any inconvenience you've experienced. We understand the importance of timely refunds. We find that most delays are pending from the individual's bank returing. Please reach out to our customer service team directly with your booking details, and we'll see if there is anything we can do on our end.Once again, we apologize for the inconvenience, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a much-improved stay.
10/10 Excellent
pam
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
pam
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 3 mai 2024
Hello Pam, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
10/10 Excellent
Noah
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noah
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 3 mai 2024
Hello Noah, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
10/10 Excellent
Josie
29 avr. 2024
Josie
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 19 mai 2024
Hello Josie! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.
8/10 Bien
Brian
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 3 mai 2024
Hello Brian, thank for taking a moment and giving us a review. We truly appreciate your business and look forward to seeing you again.
10/10 Excellent
Kevin
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Hello David! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.
10/10 Excellent
Robert
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Hello Robert, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again
2/10 Horrible
payten
25 avr. 2024
payten
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 26 avr. 2024
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.
4/10 Médiocre
Tanner
23 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tanner
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.
6/10 Satisfaisant
Wendy, Mounds
Voyage en couple
22 avr. 2024
Les points forts : Propreté
Wendy
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Hello Wendy and thank you for taking a moment and giving us a review. We will like to sincerely apologize for the encounter you had with our front desk staff. We strive to give the best customer service possible and we apologize for falling short during your visit. Thank you for taking a moment and sharing your feedback regarding your room. We appreciate you giving us your insight and we will pass it along to the approach parties. Once again, we thank you Wendy and we hope to see you again soon.
6/10 Satisfaisant
Nicholas
Voyage en groupe
21 avr. 2024
Nicholas
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 21 avr. 2024
Hello Nicholas, thank you for taking a moment and giving us a review. We truly appreciated having you as our guest and glad that you enjoyed your view! Thank you and we will see you on your next visit.
10/10 Excellent
Edward
20 avr. 2024
Edward
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 21 avr. 2024
Hello Edward, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
8/10 Bien
Michelle
20 avr. 2024
Michelle
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 12 mai 2024
Hello Michelle! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.
4/10 Médiocre
Annamicka
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annamicka
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 3 mai 2024
Hello Annamicka, thank you for taking a moment and giving us a review. We are happy to hear that the staff gave you such an amazing welcome. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. The issues you expressed are not of our standards and we will be meeting with the housekeeping team and using your experience as a teachable moment to ensure we are bettering ourselves. Again, thank you for your feedback Annamicka and we hope to have another opportunity in the future to make it right.
6/10 Satisfaisant
Conor, Oak Harbor
15 avr. 2024
Les points faibles : Propreté
Conor
Séjour de 2 nuits en avril 2024
Réponse de Management le 18 avr. 2024
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.