We appreciate your feedback :)

Thank you for staying with us. Hope to see you soon.

We appreciate your feedback. We are sorry for this experience. We will take a look into it. Thank you.

We do apologize for the length if time it took for you to check in, but hope we will see you again in the near future.

Dear Lattonia, We are sorry that we did not meet your expectations. We would like to further investigate your credit card issues, of which we will contact you directly. Pertaining to the housekeeping issues, we wish to advise the following standards and as per signage in the room; towels are changed every 4th day unless thrown on the ground where they will be replaced daily by the housekeeper. We do daily housekeeping unless otherwise requested by the guest. If you only received one towel, we apologize as the standard should have been 2 towels. We do not put washcloths in any of the rooms. We provide a sheet change every 4th day, and our system is showing you checked in on a Friday and departed on a Tuesday, which would have been the change date. We can also verify that on one of the days, your room had a do not disturb sign and on another day, we recorded that service was declined. If this was by mistake, we apologize for the inconvenience. We hope you found other aspects of the hotel to be satisfactory.