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Avis sur Harbour Hotel St Ives

4 out of 5
Harbour Hotel St Ives
The Terrace, St Ives, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 270 avis sur 536." "
Note des voyageurs de 8 (Bien), d’après 174 avis sur 536." "
Note des voyageurs de 6 (Satisfaisant), d’après 51 avis sur 536." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 536." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 536." "

9,0/10

Propreté

8,6/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les +: gentillesse du personnel, emplacement de l'hôtel et vue, confort et décoration Les -: pas de climatisation dans les chambres, bruit de la rue pour les chambres donnant à l'arrière, wifi très très lent
Séjour de 1 nuit en août 2019

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Beaucoup trop cher.
Hotel surcoté par rapport à l'expérience et au prix.
Séjour de 1 nuit en août 2018

10/10 Excellent

Press

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly, location is convenient, bar area and workers friendly and accommodative.
Séjour de 4 nuits en mai 2024
Réponse de Mollie Pilkerton le 20 mai 2024
Hi Press,Thank you very much for your kind comments! We are very pleased you enjoyed your stay and we hope to see you again.Kind RegardsMollie Pilkerton, Reception Manager

2/10 Horrible

Russell

The worst hotel room that we have stayed in. Incredibly hot and not possible to cool down even with a fan and windows open, which allowed people to look into the room, from a footpath a few metres away. This was possibly due to location near hotel swimming pool. This room should never be offered
Séjour de 2 nuits en mai 2024
Réponse de Mollie Pilkerton le 20 mai 2024
Hi Russell,Thank you for taking the time to write a review.I am very sorry for the issues regarding the first room allocated, I know that you were moved to a more suitable room for the second night.Kind RegardsMollie Pilkerton, Reception Manager

8/10 Bien

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel. Great views of sea from room and restaurant. Comfortable bed. Food In restaurant was excellent. Convenient for beaches, harbour and other restaurants (but quite steep climb if not of average fitness) Room gets hot overnight (? Because of the fridge in the room) and there is no air conditioning. Nonetheless, I would go again.
Séjour de 6 nuits en avril 2024
Réponse de Mollie Pilkerton le 24 avr. 2024
Dear Nick,Thank you for your review.I am very pleased to read you would come and stay with us again, we look forward to booking you in!Best WishesMollie Pilkerton, Reception Manager

10/10 Excellent

Anay

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The amenities and services are of high quality. The staff is very cooperative and polite. A very pleasant experience. I would love to book again.
Séjour de 2 nuits en avril 2024
Réponse de Mollie Pilkerton le 15 avr. 2024
Dear Anay,Thank you very much for your lovely review and feedback.We hope to see you again soon.Kind RegardsMollie Pilkerton, Reception Manager

10/10 Excellent

Jacqui

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing view of the beach
Séjour de 2 nuits en mars 2024
Réponse de Mollie Pilkerton le 1 avr. 2024
Dear Jacqui,Thank you for your 5 /5 score!We are happy you enjoyed your visit.Kind RegardsMollie Pilkerton, Reception Manager

8/10 Bien

Cameron

Voyage en couple
Les points forts : Propreté
Our hotel room was fabulous. We had a comfortable two room suite with a balcony and sweeping views of Saint Ives and the bay. However, we found the staff to be generally disinterested, and at times unhelpful. They would only do or say the bare minimum to address your requests. While one was directed to call the front desk to request various services, I had great difficulty getting anyone to ever answer that phone. I usually departed to just going and taking care of whatever the issue was myself. Love the hotel room, and the view, but the staff experience was enough that I would not likely return again.
Séjour de 2 nuits en mars 2024
Réponse de Mollie Pilkerton le 28 mars 2024
Dear Cameron,Thank you for your review.I am very sorry if the service from the team let down your stay, this is not our normal standard here at Harbour Hotel St Ives.I hope in the future you may consider a return visit to us, please get in touch for any future dates.Kind RegardsMollie Pilkerton, Reception Manager

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Mollie Pilkerton le 15 avr. 2024
Hi Cheryl,Thank you for your high scores!We hope to see you again in the future.Best Wishes Mollie Pilkerton, Reception Manager

10/10 Excellent

Mrs Melanie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a lovely hotel. Polite and friendly staff, amazing views and so close to town.
Séjour de 2 nuits en mars 2024
Réponse de Mollie Pilkerton le 7 mars 2024
Hi Melanie,Thank you so much for your 5/5 score!We very much hope to see you soon.Kind Regards Mollie Pilkerton, Reception Manager

10/10 Excellent

Kayleigh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fab!
Loved our stay. Room was comfortable and the complimentary bottle of Prosecco was much appreciated. Had an excellent espresso martini at the bar! Spa facilities were fantastic.
Séjour de 1 nuit en février 2024
Réponse de Mollie Pilkerton le 20 févr. 2024
Hi Kayleigh,Thank you so much for your 10/10 review!We are so pleased you enjoyed our Hotel and we hope to see you again.Best WishesMollie Pilkerton, Reception Manager

10/10 Excellent

Jackie

Séjour de 2 nuits en février 2024
Réponse de Mollie Pilkerton le 21 févr. 2024
Hi Jackie,Thank you so much for your high score!Best Wishes Mollie

10/10 Excellent

Carl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Mollie Pilkerton le 21 févr. 2024
Hi Carl,We are so pleased you enjoyed your stay!Best WishesMollie

8/10 Bien

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel. Tiny room, but comfortable. Beautiful views.
Séjour de 1 nuit en février 2024
Réponse de Mollie Pilkerton le 13 févr. 2024
Hi Emma,Thank you for your review! We are very lucky to look out over Porthminster Beach.We hope to welcome you back again.Kind RegardsMollie Pilkerton, Reception Manager

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Mollie Pilkerton le 15 févr. 2024
Hi Michelle,Thank you so much for your score!Kind RegardsMollie

10/10 Excellent

Ramin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant hotel
Incredible hotel - beautiful, friendly staff, great location, lovely spa and restaurant. 100% will return
Séjour de 1 nuit en février 2024
Réponse de Mollie Pilkerton le 13 févr. 2024
Good morning,Thank you for your 10/10 review!Please do let us know if we can assist with any future bookings.Best WishesMollie Pilkerton, Reception Manager

10/10 Excellent

Jess

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Mollie Pilkerton le 25 janv. 2024
Dear Jess,Thank you for your review.We hope to welcome you backBest WishesMollie Pilkerton

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Delightful
We had a wonderful stay. The spa facilities were amazing and the breakfast was varied and tasty. Our room was very warm and the window open was too noisy so would pay for sea view room next time. Staff were very attentive and offered fans and checked heating for us. We would stay again.
Séjour de 2 nuits en janvier 2024
Réponse de Mollie Pilkerton le 25 janv. 2024
Dear Guest,Thank you very much for your 10/10 review! We are so pleased you enjoyed your stay and we hope to see you again.Kind RegardsMollie Pilkerton, Reception Manager

10/10 Excellent

Alexander

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious room. Great service. Wonderful view of the beach. St Ives is in short walking distance.
Séjour de 1 nuit en décembre 2023
Réponse de Mollie Pilkerton le 3 janv. 2024
Hi ALexander,Thank you so much for your 5/5 review!I hope to welcome you back in the future.Best Wishes Mollie Pilkerton, Reception Manager

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing service from check in to departure, simply beautiful
Séjour de 2 nuits en décembre 2023
Réponse de SHH Crew le 18 déc. 2023
Dear Kim, Thank you for taking the time to leave us a lovely review! We are so pleased to read you truly enjoyed your stay with us and we look forward to welcome you again soon through our doors. Kind Regards,

10/10 Excellent

Carl

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de SHH Crew le 18 déc. 2023
Dear Carl, Thank you for taking the time to leave us a lovely review! We are so pleased to read you truly enjoyed your stay with us and we look forward to welcome you again soon through our doors. Kind Regards,

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Faultless
Séjour de 2 nuits en novembre 2023
Réponse de SHH Crew le 18 nov. 2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 Bien

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de SHH Crew le 18 nov. 2023
Hi there!Thank you so much for leaving us your feedback! We look forward to welcome you again soon!Kind Regards,

10/10 Excellent

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property very clean, staff polite, very good Breakfast with poached eggs cooked perfectly. One recommendation I would make is to have a light on the dressing table mirror for when applying make up or drying my hair.
Séjour de 2 nuits en novembre 2023
Réponse de Mollie Pilkerton le 9 nov. 2023
Hi Mike,Thank you for your review,We are pleased to read you enjoyed your stay and will ensure your comments about a mirror are passed on to see if we are able to do this.Best WishesMollie PilkertonReception Manager

8/10 Bien

Briony

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful St Ives. Lovely hotel and great staff. Not very impressed with the spa this time. Hoards of children took over facilities although not actually allowed. No supervision and steam room didn’t work on 2 occasions as staff do not carry out checks. Spas are for adults to relax. Leisure Centres are for children to let off steam
Séjour de 3 nuits en octobre 2023
Réponse de Mollie Pilkerton le 9 nov. 2023
Hi Briony,Thank you for your review.As a family friendly hotel we do permit children to use the pool area for a short time each day, we apologise if this impacted on your enjoyment of the spa.We do hope to see you again soon.Kind RegardsMollie PilkertonReception Manager

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One minor concern for room 308. The floodlight illuminating the hotel signage outside beamed brightly into the room in the evening, even with shutters fully closed. On the plus side the complimentary decanter of gin was a beautiful touch as was the valet parking. Gorgeous views of the beach and region. Staff service could not be faulted...
Séjour de 2 nuits en octobre 2023
Réponse de Mollie Pilkerton le 9 nov. 2023
Hi Mark,Thank you so much for your 5 out of 5 review!I have passed your comments about the light onto our maintenance team to investigate and see if this is something we can change for future guests.We hope to see you again in the future.Kind RegardsMollie PilkertonReception Manager

10/10 Excellent

Matthew

Séjour de 3 nuits en octobre 2023
Réponse de Mollie Pilkerton le 9 nov. 2023
Dear Matthew,Thank you for your 10/10 review.We very much hope to see you again.Kind RegardsMollie PilkertonReception Manager

10/10 Excellent

Pauline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with amazing views. Great staff and loved spa facilities. Nice walk down to harbour with all that has to offer. Highly recommend.
Séjour de 4 nuits en octobre 2023
Réponse de Mollie Pilkerton le 9 nov. 2023
Hi Pauline,Thank you for your 5 out of 5 review!I am very pleased you enjoyed your time in St Ives.We hope to welcome you back in the future.Kind RegardsMollie Pilkerton

6/10 Satisfaisant

Heather

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de SHH Crew le 18 nov. 2023
Dear Heather, Thank you so much for taking the time to leave us your feedback. Should you wish to share more about your experience please do get in touch. Kind Regards,

10/10 Excellent

Daniel

Séjour de 2 nuits en octobre 2023
Réponse de SHH Crew le 18 nov. 2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de SHH Crew le 18 nov. 2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

10/10 Excellent

Lance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de SHH Crew le 18 nov. 2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 Bien

David, Northville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay. Rooms were clean although rather small. Parking is challenging around St. Ives so valet parking was helpful. Cost is 10#/day.
Séjour de 1 nuit en octobre 2023
Réponse de Mollie Pilkerton le 25 oct. 2023
Hi David,Thank you for your review.We are pleased you enjoyed your stay with us, and we hope to welcome you back.Kind RegardsMollie PilkertonReception Manager

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall clean tidy and staff were polite and respectful
Séjour de 3 nuits en octobre 2023
Réponse de St Ives Harbour Crew le 23 oct. 2023
Dear Mark,thank you for taking the time to leave us your feedback. We are so pleased to read you fully enjoyed your stay with us! We look forward to welcome you again soon!

10/10 Excellent

Nathan

Séjour de 1 nuit en octobre 2023
Réponse de St Ives Harbour Crew le 23 oct. 2023
Dear Nathan,thank you for taking the time to leave us your feedback. We are so pleased to read you fully enjoyed your stay with us! We look forward to welcome you again soon!

8/10 Bien

Nick

Voyage en couple
Great location and views although it’s a bit of a walk back up the hill from the harbour front. We are in our 50’s and was fine. Room was excellent. I liked the staff. Bit of a wait for food at breakfast when it gets busy. I would go again.
Séjour de 6 nuits en octobre 2023
Réponse de St Ives Harbour Crew le 13 oct. 2023
Dear Nick, Thank you for taking the time to leave us your lovely feedback. We look forward to welcome you again.Kind Regards,

8/10 Bien

annalisa

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de St Ives Harbour Crew le 13 oct. 2023
Dear Annalisa, Thank you for taking the time to leave us your lovely feedback. We look forward to welcome you again.Kind Regards,

10/10 Excellent

Mudassar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent location lovely views
Séjour de 3 nuits en septembre 2023
Réponse de SHH Crew le 1 oct. 2023
Dear Mudassar, Thank you so much for taking the time to leave us your amazing feedback! We are so pleased to read you fully enjoyed your stay with us. We very much look forward to welcome you again soon through our doors. Kind Regards, St Ives Harbour Hotel

10/10 Excellent

hywel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de SHH Crew le 30 sept. 2023
Dear Hywel, Thank you so much for taking the time to leave us your amazing feedback! We are so pleased to read you fully enjoyed your stay with us. We very much look forward to welcome you again soon through our doors. Kind Regards,

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend Away
Overall our stay was very good, room with a sea view was amazing - small but fine and the bathroom was spacious, clean and shower excellent. Great location with only a 10 minute walk into St Ives and parking was very useful and no hassle with the drop off area adjacent to the hotel entrance. Our only disappointment was the cooked breakfast on our first morning which was lukewarm and it looked like they were short staffed with only one taking orders and serving and there was a large wedding party to attend to?. Other than that we would highly recommend.
Séjour de 2 nuits en septembre 2023
Réponse de SHH Crew le 27 sept. 2023
Dear Gary, Thank you for taking the time to leave us your feedback!We are very pleased to read you enjoyed your stay with us and we look forward to welcome you back soon!Kind Regards,

6/10 Satisfaisant

Jon, Fargo

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Sofia CG (Operations Manager) le 27 sept. 2023
Dear Jon, Thank you for taking the time to leave us your feedback.Should you wish to share more about your experience do not hesitate to get in touch. Kind Regards,

8/10 Bien

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with friendly staff. Very convenient for beach and town
Séjour de 3 nuits en septembre 2023
Réponse de SHH Crew le 14 sept. 2023
Dear Jacqueline,Thank you for taking the time to leave us your feedback!We are so pleased to read you enjoyed your stay with us! We look forward to welcome you back again soon! Kind Regards,

10/10 Excellent

Bev

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved all aspects of the hotel staff very helpful The breakfast could me better my husband spotted mouldy bread by the toaster and the full English breakfast was not the best
Séjour de 2 nuits en septembre 2023
Réponse de SHH Crew le 14 sept. 2023
Dear Bev, Thank you for taking the time to leave us your feedback!We are so pleased to read you enjoyed your stay with us! Pleas know we have passed on your comments to our head chef for further review. We look forward to welcome you back again soon! Kind Regards,

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
With exception of a messed up reservation I would give this hotel 5 stars
Séjour de 2 nuits en septembre 2023
Réponse de SHH Crew le 14 sept. 2023
Dear James, Thank you for taking the time to leave us your feedback!We are so pleased to read you enjoyed your stay with us! We look forward to welcome you back again soon! Kind Regards,

10/10 Excellent

Terence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Value for money .. Helpful staff at reception and restaurant .
Séjour de 4 nuits en août 2023
Réponse de SHH Crew le 6 sept. 2023
Dear Terence, Thank you so much for taking the time to leave us a lovely review. We are so pleased to read you had a great stay with us and we very much look forward to welcome you again soon! Kind Regards,

8/10 Bien

Alan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great but…
To be fair the hotel is quite nice. It’s in a great location. I have a bit of a gripe about the car parking valet service. Firstly I wasn’t aware it was £10 per night. They take your car and put it on a bit of private land down by the station and we could see it from our sea view room. I spoke to reception on Saturday evening asking that our car can be brought up so we could leave at 7am Sunday morning. I was assured this would be done but come the morning it was still there. I spoke to the night manager about it and he said he couldn’t leave the hotel so basically I had to go down and get it myself. Not in itself a hardship but I didn’t get the service I expected and it was annoying. Then we found the radio and media centre wasn’t working. I can’t blame them but it was fine when we arrived. I found the food quite expensive too with an ‘optional service charge’ which was nearly an extra £10 per night. You can’t really take it off without looking mean but it sure racks up the bill! Otherwise it wasn’t too bad but we prefer Salcombe.
Séjour de 4 nuits en août 2023
Réponse de Sofia CG (Operations Manager) le 6 sept. 2023
Dear Alan, Thank you for taking the time to leave us your feedback. We are pleased to read you enjoyed different aspects of your stay and please know all your comments have been passed through the relevant heads of department for further review and improvement. Thank you once again. Kind Regards,

8/10 Bien

Richard

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en août 2023
Réponse de SHH Crew le 18 nov. 2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Overall good.
We recently stayed here for August bank holiday weekend. We have been here a couple of times before as it’s in an excellent location - walking distance into all the shops & restaurants of St Ives and includes valet car parking which is perfect. We were first put into a room which was a spacious bedroom size, however the bath shower and toilet were squeezed into a tiny space. Hardly any room to move. The staff were very friendly and helpful and we were able to move to a different room on the second night which was much bigger and more comfortable. Slightly disappointed in the cleanliness of both the rooms though, the fans in the rooms were thick with dust. The bath plug and doorstop were broken. One of the fans in the first room was broke.
Séjour de 3 nuits en août 2023
Réponse de Mollie Pilkerton le 5 sept. 2023
Good afternoon,Thank you for your review.I am pleased we were able to move you to a better sized room, but saddened to read there were housekeeping issues with both rooms, we will address this with the team.We hope to welcome you back to Harbour Hotel, St Ives in the future.Kind RegardsMollie PilkertonReception Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Équipements
Excellent location and great view!! I wanted to rate it 5* but we had some problems with the parking. The parking was a nightmare, it took us quite a lot of time when we arrived. And we waited for 45 minutes after check-out but we still couldn’t get our car back:( We almost missed our lunch booking. We came back again after lunch and it still took ages to get our car back. And it took ages to pay at check-out. The breakfast was lovely but we waited for 30 minutes to get our food. Short staffed?
Réponse de SHH Crew le 28 août 2023
Dear Wong Lee, Thank you for taking the time to leave us your feedback. We are pleased to read you enjoyed your overall stay with us and we do look forward to welcome you back again soon! Kind Regards,

4/10 Médiocre

Sadie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I’ve stayed at this hotel before and things have always been fine, a decent mid hotel. However, this trip has been awful. I booked a double room as I needed a desk to work from. The double room I was given was half the size of the one I had stayed in previously, which was a bit odd. I had booked an extra night due to a train strike which was a single room. When I was moved to this room it was exactly the same size as the double! So don’t waste your money. The hotel has old sash windows as it’s so noisy. Either street side or bar side, you can listen to people scream and yell, play music etc constantly. Not great for relaxing or for working. The staff are all very nice but it doesn’t seem like there’s any authority and it’s luck of the drawer whether you get a room that’s quiet and spacious or tiny and loud. I will be making a complaint as you can’t charge people for a room that is supposedly bigger when it’s the same size, it’s doesn’t make sense. I also think guests would have an overall better experience if staff were able to handle some of the antisocial behaviour that went on, rather than just being passive to it.
Séjour de 3 nuits en août 2023
Réponse de Sofia CG (Operations Manager) le 28 août 2023
Dear Sadie, Thank you for taking the time to leave us your feedback. Due to the layout of our Victorian building not all rooms have exactly the same size but we can guarantee that Single rooms are smaller than our doubles. We do not normally receive noise complaints from any of our rooms but please rest assured we will look further into it. If there is anything I can help with please do not hesitate to get in touch. Kind Regards,