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Avis sur Wydown Hotel

3.5 out of 5
Wydown Hotel
1424 Main Street, St. Helena, CA

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 185 avis sur 223." "
Note des voyageurs de 8 (Bien), d’après 33 avis sur 223." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 223." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 223." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 223." "

9,8/10

Propreté

9,8/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Frederick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019
Réponse de Erwin le 11 sept. 2019
Thank you Frederick for your 10 out of 10 rating!

10/10 Excellent

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You all were amazing and very accommodating. Will definitely look to visit you all again.
Séjour de 3 nuits en mai 2024

10/10 Excellent

WILLIAM

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property and location. The staff was outstanding, we’ll be back!!
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Hello William,Thank you for taking the time to review our hotel. Glad you enjoyed your stay and would love to welcome you back.

10/10 Excellent

Alexandra, San Leandro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stylish hotel, lovely rooms, delicious and high quality breakfast items, freshly baked cookies in the evening, and perfect location in the heart of town. However, the best was really the employees who were so friendly, helpful, accommodating. The host Sabrina is such a gem! And the breakfast team were incredible! Thank you!!
Séjour de 3 nuits en avril 2024
Réponse de GM le 15 avr. 2024
Hi Alexandra,So happy to hear you enjoyed your stay with us. Sabrina is a gem!! She'll be so happy you gave her a shout out.

10/10 Excellent

frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location to walk, eat and drink in the downtown area.
Séjour de 2 nuits en février 2024
Réponse de GM le 19 févr. 2024
Hi Frank,Thank you for the review. Please come back to visit us again.

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Can't wait to return
One of our best experiences in the NAPA valley. *Situated in vibrant part of downtown St. Helena. *Easy to access the entire NAPA valley. *Friendly and welcoming staff. *An "A+" breakfast experience. *Spacious, comfortable and well appointed rooms. *Easy free parking behind the hotel. Looking forward to going back.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 10 janv. 2024
Hi Michael,Thank you for the review. Glad your entire experience went well. We can't wait for your return!!

10/10 Excellent

david, no. Hollywood

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely on point. The staff is so accommodating, friendly, and welcoming. The hotel location is perfect, and the facility is just terrific. Love this hotel and will ABSOLUTELY, come back again
Séjour de 3 nuits en novembre 2023
Réponse de GM le 21 déc. 2023
David, your review is perfect! Thank you and hope you come back again.

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I must say: I have never stayed at a hotel with a more friendly staff. THey we re SO great, pleasant, friendly, and happy to help and give us suggestions. Sabrina, Paula, Cara, Justin, James, Carol... I can't thank you enough for everything. The location of the hotel is excellent, close to shops, and restaurants.
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 17 nov. 2023
Hello Diana,So happy you enjoyed your stay!! I am glad you recognized what we are all about at the Wydown. Our team members take pride in making our guests feel at home. Hope to see you again!!

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a nice hotel with ample parking in downtown St. Helena. Very friendly and helpful staff. Don't look for great scenice vistas, our room looked into a narrow outdoor corridor across from another room. But who needs a view after a day of wine tasting?
Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 1 nov. 2023
Thank you for the review William. Glad the wine helped you look past the lack of scenic views from certain rooms. We are looking to re-design those rooms by removing the corridor to expand the rooms and create an enhanced outdoor view.

10/10 Excellent

Lynn

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The location is excellent for walking St. Helena, shopping, and dining. Parking in St. Helena can be difficult and fortunately the hotel has a covered parking lot on the back side of the property. We have stayed in more luxurious hotels but the Wydown was perfect for a Napa Valley trip.
Séjour de 6 nuits en octobre 2023
Réponse de GM le 16 oct. 2023
Thank you Lynn for the feedback. We hope you come to visit us again after our room remodel next year.

10/10 Excellent

Kimberly, Eads

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our group of 7 enjoyed a wonderful week at Wydown Hotel. The is a small hotel with an incredible vibe and the feeling that you’re staying with special friends. All of the staff were so personable and went the extra mile to accommodate every wish. The breakfast offering were delicious with quiche, bakery muffins, English muffins, yogurts, granola, etc. Warm chocolate chip cookies were provided as an after dinner treat. We loved the location and walked to many great local restaurants. We were just a short drive from some of Napa’s best wineries. We are already planning our next trip and will most definitely book the Wydown Hotel when we return.
Séjour de 5 nuits en septembre 2023
Réponse de General Manager le 28 sept. 2023
Our "Magnificent Seven", your well-written review sums up what we strive for every time someone enters the Wydown Hotel. Thank you for letting the next guest know what to expect when staying with us. We look forward to your return next year!!

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wydown absolutely made our Napa Valley experience.
Séjour de 4 nuits en septembre 2023
Réponse de General Manager le 25 sept. 2023
Hi Lauren. Thank you for your review. Glad the Wydown made your Napa experience great and it wasn't just the wine:)

10/10 Excellent

Roberto, South San Francisco

Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 25 sept. 2023
Hi Roberto! Thank you for the 5 out of 5 rating. Hope you come to visit us again!

10/10 Excellent

Maura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I cannot wait to stay here again!
Séjour de 3 nuits en août 2023
Réponse de GM le 23 août 2023
Thank you Maura! We would love to have you back at the Wydown!

10/10 Excellent

John

Séjour de 1 nuit en août 2023
Réponse de GM le 23 août 2023
Thank you John!

10/10 Excellent

Giselle Izaguirre

Séjour de 5 nuits en juillet 2023
Réponse de General Manger le 20 juil. 2023
Hello Giselle,Thank you for staying with us @Wydown Hotel and taking the time to rate your experience. We hope you come back to visit us in the future.

10/10 Excellent

Douglas

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 6 juil. 2023
Hi Douglas,Thank you for your 10/10 rating. Please come back to visit us again!

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en juin 2023
Réponse de General Manager le 27 juin 2023
Hi Scott thank you for the 10 out of 10 rating!! Please come back again.

10/10 Excellent

Amanda

Séjour de 3 nuits en juin 2023
Réponse de General Manager le 23 juin 2023
Thank you for the 10/10 rating Amanda. Much appreciated!!

10/10 Excellent

Judith M

Séjour de 2 nuits en juin 2023
Réponse de General Manager le 23 juin 2023
Thank you for the 10/10 rating Judith. Much appreciated!!

10/10 Excellent

Sangbum

Séjour de 1 nuit en juin 2023
Réponse de General Manager le 7 juin 2023
Hi Sangbum! Thank you for taking the time to review our hotel.

10/10 Excellent

Lars

Séjour de 2 nuits en mai 2023
Réponse de General Manager le 7 juin 2023
Thank you for your 5 out 5 review!!

10/10 Excellent

Gregory, Thousand Oaks

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great 12 room hotel right in town. Large room. Well equipped. There’s a breakfast available daily, too. Breads, yogurts, quiche, fruit. Parking is in a large lot behind the hotel.
Séjour de 3 nuits en mai 2023
Réponse de GM le 9 mai 2023
Hi Gregory, thank you for taking the time to review the Wydown Hotel. Please come back to visit us again!!

8/10 Bien

martin

Séjour de 1 nuit en mai 2023
Réponse de GM le 9 mai 2023
Thank you for taking the time to rate the Wydown Hotel. Please come back when your in town Martin.

10/10 Excellent

Janet

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2023
Réponse de GM le 9 mai 2023
Thank you for the 5 out of 5 rating Janet. Please come visit us again!!

10/10 Excellent

beth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk was amazing. And the breakfast staff was so nice.
Séjour de 2 nuits en avril 2023
Réponse de General Manager le 5 avr. 2023
Thank you Beth for sharing your feedback! We hope you come back to visit us again.

10/10 Excellent

Suzanne

Séjour de 2 nuits en mars 2023
Réponse de GM le 9 mai 2023
Thank you for the 5 out of 5 rating Suzanne. Please come back again!!

8/10 Bien

cristie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overpriced for such a small room
$20 amenities fee for absolutely ZERO amenities is robbery.
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 18 mars 2023
Hi Cristie,The amenities fee includes: Passes to the Health Spa Napa Valley, beverages in mini fridge, covered parking, and fiber high speed internet access.

10/10 Excellent

Amina

Séjour de 1 nuit en mars 2023
Réponse de General Manager le 31 mars 2023
Thank you Amina!

10/10 Excellent

Virginia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, hospitality and cleanliness.
Séjour de 4 nuits en février 2023
Réponse de General Manager le 18 mars 2023
Thank you Virginia! Please come visit us again!

10/10 Excellent

Colleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is courteous, friendly, professional and very helpful. The accommodations are great, very cozy
Séjour de 4 nuits en février 2023
Réponse de General Manager le 26 févr. 2023
Hi Colleen,We are so happy you enjoyed your stay. Thank you for taking the time to share your experience. We hope you come back again!

10/10 Excellent

frank

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very helpful and friendly. Really made our stay enjoyable
Séjour de 2 nuits en février 2023
Réponse de General Manager le 13 févr. 2023
Hello Frank,On behalf of the entire Wydown family, we thank you for the kind words. We hope you come back to visit us again.

10/10 Excellent

wilfred, burnaby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de General Manager le 8 févr. 2023
Hi Wilfred! Thank you for the 5 out of 5 rating!

10/10 Excellent

christopher, Corpus Christi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and rooms. Staff to above and beyond. Highly recommend.
Réponse de GM le 18 déc. 2022
Thank you Chris! Happy Holidays!

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent accommodations!
My husband and I stayed for a birthday weekend. Our room was very comfy and clean, the staff was very friendly and breakfast was amazing! Great location too. We would definitely stay here again!
Séjour de 2 nuits en novembre 2022
Réponse de Erwin (GM) le 28 nov. 2022
Hi Laura,We were honored to be part of the birthday celebration. Our entire staff appreciates your kind words and would love to have you both come back to visit us again.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a gem. 10 rooms, great vibe. Outstanding location. Off street covered parking. We will definitely stay there again.
Séjour de 2 nuits en octobre 2022
Réponse de Erwin le 30 oct. 2022
David, Glad you enjoyed your stay. We hope you comeback to visit us again!

10/10 Excellent

Leticia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will definitely be staying again!!
Really pretty hotel. It was nice, clean, and homey! Checking in and checking out weren’t complicated at all and staff was really nice and welcoming.
Séjour de 1 nuit en septembre 2022
Réponse de GM le 20 sept. 2022
Hi Leticia,Thank you for the wonderful review. We are glad you enjoyed your stay at the Wydown. Loved that you felt at home with us. We would love to have you back again!

10/10 Excellent

Maria Eleanor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this boutique hotel! Big corner room, yummy free breakfast options! Very friendly staff!
Séjour de 2 nuits en août 2022
Réponse de GM le 9 sept. 2022
Thank you Maria! I'm sure you are referencing the popular English Muffins.

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved how cozy it was and how they preserved to originality of the hotel when they renovate it.
Séjour de 1 nuit en août 2022
Réponse de GM le 9 sept. 2022
Thank you for the review Diana. Yes, amazing how an 100 years old building can feel so modern. Kudos to the owner.

10/10 Excellent

ahmad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We will be back !
Carole was a top notch professional. She earned an A+ from us
Séjour de 1 nuit en juillet 2022
Réponse de GM le 9 sept. 2022
Thank you Ahmad! I concur, Carole is awesome! She is the best concierge in Napa Valley.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de General Manager le 22 juil. 2022
Thank you Robert for the perfect rating!!

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2022
Réponse de General Manager le 4 juil. 2022
Hi Peter. Thank you for the 10/10 rating. Much appreciated!!

6/10 Satisfaisant

jennifer

Voyage en couple
Les points faibles : Personnel et service
The hotel has a beautiful lobby with an artistic vibe. Very classy and the breakfast was a nice bonus. For us, the initial contact with the hotel was great and they texted us to let us know the room was ready. Upon check-in things went south. Instead of putting a hold on my credit card, it was charged for the full two days. The clerk argued with me that she had not run the card at all. We had planned to split the payment on check out with another card. It took me pulling up the transaction from the card for her to apologize. It impacted the rest of our vacation. It was 105 degrees the day we checked in. They said the AC would be on. We got to the room at it was 90 degrees. It is a historic hotel and the rooms are small and the bathroom very cramped. Bathroom floor had not been cleaned well and there was gritty dirt on the floor. If you have a room with a view, prepare for it to be noisy. Overall, disappointed that such a pricy hotel would provide such a unfortunate experience.
Séjour de 2 nuits en juin 2022
Réponse de General Manager le 30 juin 2022
Thank you for the feedback. I do apologize for the AC not being on when you arrived. That was my fault, I missed turning AC on prior to your arrival.

10/10 Excellent

MAYA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
such a great stay
Such a cute property, very comfortable and great staff. food was delicious. ants every morning on the night stand was a surprise though.
Séjour de 3 nuits en avril 2022
Réponse de Erwin le 2 mai 2022
Hi Maya, Thank you for taking the time to review your experience at the Wydown. We appreciate your kind words, especially towards our lovely staff. My apologies for the ants sighting during your stay. We take pride in the cleanliness of our entire hotel. Your feedback at checkout allowed us to deep clean the room right away. There has been no ants sightings since. Thank you again.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2022

10/10 Excellent

Thomas, Santa Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were excellent and room was large, clean and comfortable.
Séjour de 3 nuits en janvier 2022
Réponse de General Manager le 27 janv. 2022
Hi Thomas, We appreciate your feedback and I'm happy enjoyed your stay with us. We hope you return again!!

10/10 Excellent

Jon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a lovely place to stay. The General Manager who greeted us on our first day was very informative and a pleasure to meet. Take his suggestion and try the coffee and English muffins offered at the continental breakfast. Overall location is great and the condition of the property is very nice.
Séjour de 1 nuit en décembre 2021
Réponse de General Manager le 6 janv. 2022
Hi Jon, Thank you for your kind words. It was a pleasure meeting you as well. I'm glad you enjoyed the world famous English Muffins from Model Bakery. Please come visit us again when you are in the area.

10/10 Excellent

Raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent short stay
Outstanding hospitality! Great location!
Séjour de 2 nuits en décembre 2021
Réponse de General Manager le 20 déc. 2021
Raymond, I truly appreciate your review. Thank you for mentioning the outstanding hospitality you experienced while staying with us. I'm proud to say, our entire team is genuine.. We want you to feel it when you first walk through the door. I call it the Aloha spirit..

10/10 Excellent

Gabriel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large rooms, friendly & helpful staff, delicious breakfast. Location is perfect for exploring St. Helena and easy drive to Calistoga.
Séjour de 1 nuit en décembre 2021
Réponse de General Manager le 20 déc. 2021
Gabriel, thank you for the wonderful review. I'm glad you had an overall great experience in St. Helena. We would love for you to come back and visit us again. Happy Holidays!!

10/10 Excellent

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent experience! We walked every night to the restaurants. Lots of cute shops all over.The rooms are fabulous. Very quiet. Awesome breakfast in the morning from Model Bakery! Staff are great!! Free parking.
Séjour de 3 nuits en novembre 2021
Réponse de General Manager le 18 nov. 2021
Hi Diane, Thank you for the feedback. We are glad you enjoyed your stay!! We are blessed to have many restaurants walking distance to the hotel and the English Muffins from Model Bakery are the best in the world! The staff appreciates your kind words as well. We hope you will visit us again.