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Avis sur Retallack Resort

5 out of 5
Retallack Resort
Winnards Perch, St Columb Major, St. Columb Major, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 201 avis sur 365." "
Note des voyageurs de 8 (Bien), d’après 97 avis sur 365." "
Note des voyageurs de 6 (Satisfaisant), d’après 47 avis sur 365." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 365." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 365." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Suzanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Appartement spacieux et agréable
Appartement avec une chambre très bien équipé, très spacieux, agréable avec petite terasse privée, vue sur le lac et la nature

10/10 Excellent

christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely presented property. Overlooking the lake, waking up to that view was great. Would definitely return in the future.
Séjour de 3 nuits en mai 2024

2/10 Horrible

Katie

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
When we first got there it was filthy and you could tell it hadn’t been cleaned before we got there - stuff smeared all over the walls and VERY dusty so we went to reception and just asked if there was anything they could do and then we were told that they would send a cleaner but had no idea how long it would take but were assured that a cleaner was already down there , we sat outside for AN HOUR before we rang them to ask what was going on as no cleaner was there only to be told that all the cleaners had actually gone home?! So we asked what else could we do as I don’t get to go away often and I was just really upset that it was dirty , they told us they wouldn’t move us anywhere so we just had to ‘make do’ and we couldn’t have any money back so we requested a call back from the supervisor or management the next day and never got anything , I also brought this up with Expedia who I booked through and they rang the resort and were told that there was nothing wrong with the room and that it was fine so we were essentially waiting for cleaners that were never going to come , I spent about 3/4 hours our first night trying to sort this out , only to go and get into bed and find it covered in hair?! Absolutely awful - ruined my birthday
Séjour de 4 nuits en mai 2024

10/10 Excellent

ozan

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

8/10 Bien

Cindy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Would go again
Séjour de 4 nuits en mars 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Ella

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Emma

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The staff were friendly and helpful.The superior lodge we stay in was clean but in need of updating. Shower door didn’t close properly and was in need of re-tiling, sofas were uncomfortable, cobwebs in high ceilings, oven gloves needed in kitchen, generally in need of redecorating. Hot tub checked everyday and was a lovely addition to our stay.
Séjour de 5 nuits en mars 2024

8/10 Bien

mandy

Voyage en famille, Voyage en groupe
Great lodge and facilities but it looks tired and dated. On arrival at the lodge we found a dirty sock in the bed under a duvet, that’s just disgusting and obviously not cleaned to the level they advertise!
Séjour de 3 nuits en mars 2024

8/10 Bien

Carmel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
A nice property in a good location, however there were a number of cobwebs, mould and dirt over the floor. The property was starting to look a bit dated and missing some amenities for example an oven glove and scissors. The hot tub was lovely but it’s disappointing when you’re only staying for 3 nights that on the first night it isn’t up to temperature so can’t be used. We used the resort pool, nice pool, changing rooms not so nice, showers freezing! It would also be useful to know there is a washing machine and I couldn’t find it listed anywhere so took more clothes than needed. Also work going on at the resort so on Monday morning you could hear it!
Séjour de 3 nuits en mars 2024

8/10 Bien

Laura

Les points forts : Personnel et service
Séjour de 3 nuits en mars 2024

10/10 Excellent

Beric, Macclesfield

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a find, luxury lodges a stone throw away from transport links to the whole of Cornwall. 25 mins from Padstow without all the hustle and bustle. Brilliant clean lodges with all the luxuries with a shop, restaurant, bar, pool, gym and spa on site
Séjour de 3 nuits en février 2024

10/10 Excellent

Glyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely family holiday
Séjour de 3 nuits en février 2024

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024

8/10 Bien

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to lots of places, clean lodge and nice area
Séjour de 3 nuits en février 2024

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Barn we stayed in was luxurious, it had everything we needed for a long weekend away. Very comfortable. Definitely recommend!
Séjour de 3 nuits en février 2024

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Location
Great central location to explore Cornwall. Very good comfortable accomodation.
Séjour de 4 nuits en janvier 2024

8/10 Bien

Ross

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nice getaway but run down and needed some TLC
nice place for a long weekend in winter, Not sure id want to come in peak season as the amenities were very limited. We stayed in a wooden lodge that in all honesty felt tired and not cared for. Kitchen felt like as things had broken over time they had not been replaced. décor needed a freshen up and a thorough clean through out as there was a lot of dust and cobwebs. The outside furniture was moldy due to being left out in all weathers and definitely wasn't something you wanted to spend time sat on. We paid extra for a lodge with a hot tub but this felt overlooked by other properties. The pool changing rooms were filthy and none of the lockers had keys. Staff were friendly. The onsite restaurant looked ok but we didn't eat there due to limited choices for my wife. I imagine getting a table in peak season is difficult as it is only small for the number of properties onsite. Overall it was ok to spend a couple of days as a winter break but I wouldn't want to pay the peak season rates for what we had.
Séjour de 3 nuits en janvier 2024

4/10 Médiocre

Emma

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hot tub not working leaking roof
stuck at 33.7 degrees) at 9am the morning after our arrival and was told someone would be out to fix it. We stayed in that morning as we had planned to use the hot tub. No one came to look at the hot tub. By 1.30 I called again and was told that although no one had been out it wasn’t fixable. When I asked how they knew this and why if it wasn’t working we had been put into this Barn the member of staff backtracked and said they’d check with the hot tub maintenance team. They then said they would be out to us next as we were top of the list. We were told WITHOUT asking that we would be fully refunded for the day we were unable to use the hot tub and that it would be ready on Saturday evening. We went out and when were returned the hot tub was again 33.7 degrees. We tried calling but the line was busy. We specifically booked a Barn with a hot tub as we were planning to use it for New Year’s Eve. This obviously could not happen. The next morning the hot tub was still 33.7 degrees (the temperature was being maintained by the hot tub so it was functioning, just not heating). In the 1st January I tried to call again and again the line was busy. That afternoon a person arrived to check the chemical levels, he was about to leave when I stopped him and asked if it was working. He said ‘yes it’s working’. I said ‘but it’s not hot’, it’s not heating up. No compensation offered.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Ben

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best winter mini break
We had a wonderful stay in a 6 berth lodge. The weather outside was dismal but the lodge was warm and cosy and provided everything we needed. A lovely surprise to have a dressed christmas tree sparkling at us upon arrival, very sweet touch. All the staff, reception, restaurant, maintenance men and cleaning staff were all lovely too. The only issue that I would comment on, which isn't a fault but more of a preference is the TV did not have access to any movie channels i.e. Netflix, Prime etc. Due to the weather being so bad it just would have been nice... Definitely would come again and highly recommend.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

George

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en novembre 2023

10/10 Excellent

Emma

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked a 4 berth barn with hot tub for myself, husband, 2 teens and our small dog. The barn exceeded our expectations, it was decorated and furnished to a high quality. The hot tub was great and we looked over a small lake which was idillic. The bar and restaurant on site was great and food was delicious. Would definitely recommend and we will return!
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Harry

Séjour de 4 nuits en novembre 2023

8/10 Bien

Victoria

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Has potential to be lovely but we had faulty sensor lights in both en suites that went off all night/broken blinds in 3 or the 4 bedrooms. Also feel for the price there should have been basics like hand soap, shower gel and washing up liquid. Cooking equipment not sufficient to cook for 8 either which made things difficult. Some improvement needed in these areas. Staff nice though and as helpful as they could be under the circumstances but unable to fix the issues during our stay.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

christine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a lovely time , restaurant was very good , spa was great
Séjour de 3 nuits en novembre 2023

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful lodge in beautiful surroundings. Weather wasn't great but the lodge felt so homely and comfortable and the roof top hot tub was a highlight for us!
Séjour de 3 nuits en novembre 2023

2/10 Horrible

Kris

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Dangerous accommodation
1st night realised the oven didn’t work correctly which burnt the food, didn’t get fixed all weekend. The decking to the front and near of the property is rotten and dangerous to walk on or use the handrail, I wouldn’t have dreamed of allowing my children outside. 1st day at 08.00 there was loud banging noise coming from the lodge attached to ours, we looked out the see the decking being ripped up with a crowbar, this hammering and drilling continued all day, I complained to guest services only to be told they were privately owner and there was nothing they could do.
Séjour de 3 nuits en octobre 2023

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant family stay
We had a great family stay. The barn exceeded our expectations in furnishings, comfort and home comforts. The hot tub was really amazing. Just a shame we couldn’t use it on the first night as it was heating up from being cleaned. The park could perhaps have a bit more going on. It was very natural but maybe more play areas and we were hoping to have hot drinks at the beachside cafe while our children were on the inflatable but it was locked up and looked abandoned.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Rebecca

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Paul

Séjour de 3 nuits en octobre 2023

10/10 Excellent

Zaynab

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A beautiful resort and loved our own little place. It is very clean and to a very high standard. Will definitely go again with family.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely house , perfect location. Don’t expect to arrive and jump in the hot tub as it will be cleaned out and refilled the day you arrive and not up to temp until the following morning. It’s obvious if you know about hot tubs, and is definitely worth the wait . Absolutely stunning sitting in it as the ducks swim by ! Will definitely stay again
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Zoe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A wonderful place
Great stay, lovely welcome fantastic lodge lovely and clean and comfortable. Hot tub freshly filled and spotless. Breakfast in bar/restaurant was lovely and the evening meals superb. Will definitely go back and highly recommend. Also really well situated for visiting local attractions and towns.
Up hill to the lodge
Cornish new potatoes
Cornish cod and chipps
Pasta
Séjour de 4 nuits en septembre 2023

8/10 Bien

Jag Suzy

Séjour de 3 nuits en septembre 2023

10/10 Excellent

Henry

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely September stay in Hillside #6. Modern and well decorated cabine. Very quiet and good location. We will stay there again.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very handy option for staying while visiting family in the area. Very pleased with the quality of the accommodation and facilities (pool etc).
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Jacqueline

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Stacey, Tamworth

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely fantastic! Already booked again for next year!

10/10 Excellent

Eleanor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Room had everything you needed and more. Welcome pack was lovely idea and pencil.
Séjour de 7 nuits en septembre 2023

10/10 Excellent

Bonnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing stay!!
Séjour de 3 nuits en août 2023

8/10 Bien

Kristina

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Our chalet was very nice and the hot tub excellent. The restaurant was expensive and food was just ok. All the water sports cost extra very expensive per person. I think guests staying on site should get 50% off.
Séjour de 7 nuits en août 2023

10/10 Excellent

Nicola

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean spacious and modern accommodation in lovely settings with lovely water sport facilities and in ideal location to visit lots of sightseeing
Séjour de 4 nuits en août 2023

10/10 Excellent

Gareth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay!
This was our first trip to Cornwall and what a place to stay! Everyone was friendly/helpful, the site has lots going on and the place is spotless! Will definitely be returning 👍
Séjour de 4 nuits en août 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent accommodations, facilities and location.
Séjour de 3 nuits en août 2023

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2023