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Avis sur Holiday Inn & Suites St. Cloud, an IHG Hotel

3 out of 5
Holiday Inn & Suites St. Cloud, an IHG Hotel
75 37th Ave S, St Cloud, MN

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 362 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 346 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 179 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1001." "

8,2/10

Propreté

8,2/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Precious

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My favorite hotel to stay at , my children love it
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
It was a pleasure hosting you and your family at Holiday Inn Hotel & Suites St. Cloud. We are honored to have received your five-star rating, and we hope you join us again soon.

10/10 Excellent

Angela, Midwest City

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a very nice hotel. But i think the price was too high. When we didn't get breakfast either. Prices were outrageous. Bit still was a positive experience
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Angela,Thank you for staying with us and taking the time to share your thoughts. We're glad your overall stay was pleasant. Regarding our rates, we work hard to keep them competitive for the area, and we're sorry to hear you felt that was not the case. Should your travels bring you back to the area, please come see us again.

10/10 Excellent

Matthew

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its newly remodel hotel fantastic way better than others been to
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Matthew,We're honored to have received your perfect rating! It's great to know we make the top of your list of hotel stays, and we appreciate your kind words about our new remodel. It would be our pleasure to welcome you back to Holiday Inn Hotel & Suites St. Cloud any time.

8/10 Bien

Lainey

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The rooms are SO overpriced since they have renovated. Staff were not friendly at the front desk but Caribou staff were very kind.
Séjour de 1 nuit en janvier 2024
Réponse de Gina le 22 avr. 2024
Lainey, Thank you for the review. Please come back and visit us again.

10/10 Excellent

Brad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like the volleyball courts and open spaces to walk around. Pools are warm are are enjoyable to be in
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Brad,Thank you so much for the feedback. We're so happy to know that you had a good time with us overall and that our wonderful amenities left a positive impression on you! It would be a pleasure to welcome you back in the future and we hope to see you soon.

10/10 Excellent

Jay

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Colin le 22 févr. 2024
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Nick

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Colin le 22 févr. 2024
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 Bien

Owen

Voyage en groupe
Séjour de 1 nuit en février 2024
Réponse de Gina le 16 févr. 2024
Thank you for the review. Please come and visit us again.

2/10 Horrible

Elizabeth, St.cloud

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The manager was unprofessional and I felt they were picking With me . Front desk staff should be more informative about certain things . But what I can say is Corey who works there was amazing and did his very best to make sure we enjoyed our time, my son had a fun birthday, he made me and my family comfortable
Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Elizabeth,We are thankful that you chose to spend your son's birthday with us and are delighted that Corey was a highlight of your visit. However, we are sorry to hear other aspects of your stay did not meet your expectations and would encourage you to reach out to clarify how our front desk staff can be more informative. Thank you again and we do hope to see you again.

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en janvier 2024
Réponse de Gina le 22 avr. 2024
Ashley, Thank you for the review. We hope to see you again soon.

6/10 Satisfaisant

Paul

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Gina le 16 févr. 2024
Thank you for the review. Please come and visit us again.

10/10 Excellent

Jill

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Gina le 16 févr. 2024
Thank you for the review. Come and visit us again.

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Way to go!
Séjour de 1 nuit en janvier 2024
Réponse de Gina le 16 févr. 2024
WOW. 10 OUT OF 10. Thank you so much for the review. We look forward to having you back.

2/10 Horrible

Michael

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Booked us in another persons room. It was very uncomfortable going into someone elses room. Went to the front desk, they gave us a different room but didn't care what they did wrong and didn't want to make up for it.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Michael, Thanks so much for taking a moment to provide your feedback. We sincerely apologize for the mix-up with your room, and we want to assure you we've shared your comments with our entire team to prevent this from happening in the future. We hope you'll give us another chance to provide the quality experience we know we're capable of. Have a safe and pleasant journey home.

10/10 Excellent

Brittnie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of options for the kids to keep busy with swimming or playing volleyball, basketball or arcade games!!
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 2 janv. 2024
Dear Brittnie,Thank you for your excellent review! We're delighted to provide a fun and engaging experience for families, and we're thrilled that you and your kids enjoyed our wide range of activities, from swimming to arcade games. We look forward to welcoming you all back to Holiday Inn Hotel & Suites St. Cloud for more exciting adventures in the future!

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Gina le 16 févr. 2024
Thank you for the review.

10/10 Excellent

Jake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable Stay
Enjoyable stay! Rooms were clean and comfy.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 11 déc. 2023
Dear Jake,We’re delighted to hear about your recent experience with us! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Thank you for your review, and we hope you return soon.

10/10 Excellent

Philemon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a classy and hospitable place to be.
Séjour de 1 nuit en novembre 2023
Réponse de Colin le 1 déc. 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Jason

Séjour de 1 nuit en novembre 2023
Réponse de Colin le 15 déc. 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

6/10 Satisfaisant

Christine, North Branch

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The hotel was clean and nicely updated, bar/restaurant are very nice as was the staff there. Pool and hotub/game area very nice and clean. The heat in the room would go past the set temp and then the air conditioner would come on and freeze us. The hotel staff (except the bar staff and gentleman who was in a purple shirt we talked to after we checked in) really need to be instructed on what being in customer service means. When we checked in we were not informed of any of the amenities or time/locations, called for tv remote not working the next am and was told I could come and get a new one (I did say no and asked them to bring it to me which they reluctantly did,it was just after 6 am I was was not dressed to go out), told the front desk on check out about heat/ac in room told they would have someone look at it later no appologies. Not the level of service I expected for this $$ hotel.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 7 nov. 2023
Dear Christine,Thank you so much for your comments, and we're happy to know that our clean accommodations impressed you. We're sorry to hear about any disappointment in the service received, and we'll be sure to discuss your feedback internally. Please consider giving us another chance; we know that we can do better.

10/10 Excellent

Precious

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 1 nuit en octobre 2023
Réponse de Colin le 1 nov. 2023
Thank you for your 5-star review and your kind words! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Jessi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Colin le 31 oct. 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful people
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 30 oct. 2023
Dear Gail,Thank you for your kind words! We're ecstatic that our team at Holiday Inn Hotel & Suites St. Cloud made a positive impact on your experience. It's interactions like these that turn a good stay into a great one. We can't wait to welcome you back for another five-star experience!

6/10 Satisfaisant

Morgan

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté
The man working the front when I first checked in was not very welcoming and friendly. Sitting on his phone when I walked in and immediately after he finished checking me in he sat back down and pulled out his phone again. No thank you or simple “have a good night” even after I said both of those things to him. Although, when I checked out the staff at the front desk were very friendly and helpful! The other negative thing I experienced was the fact that there were toenail clippings on the floor of my room when I checked in. That was appalling getting to the hotel late and to look down at the floor before you crawl into bed and see toe nails on the floor…
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 28 oct. 2023
Dear Morgan,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed the helpful check-out service of our front desk team. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and communication with our guests. Given another opportunity, we hope we can host you again in St. Cloud.

6/10 Satisfaisant

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Your hot tub in the actual swimming pool {not lap} needs to be fixed and I would highly recommend a slide of some sort in that pool. Our kids stayed at the lap pool because it was empty. Rooms are nice but check out your rates. For a two room suite, one of the rooms only had a day bed for kids not a full bed for adults so that was deceiving on the web; the rate you had for that room on a Sunday night? Was really high. Maybe your suites in the new addition are worth $300 but our room we got to around 830pm and we left at 7am, your front desk personal wouldn't give us a break on the room rate. We are IHG members and had just stayed at one of your Staybridge's the night prior.
Séjour de 1 nuit en octobre 2023
Réponse de Elizabeth le 23 oct. 2023
Jason, we appreciate you choosing to stay with us. We will share your comments, with the team.

10/10 Excellent

Melissa

Séjour de 1 nuit en octobre 2023
Réponse de Elizabeth le 23 oct. 2023
Thank you, Melissa, for your kind words. We look forward to having you back again.

10/10 Excellent

Tommy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Looks nice
Séjour de 1 nuit en octobre 2023
Réponse de Colin le 20 oct. 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Tasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Colin le 16 oct. 2023
Thanks for your 5 star review! We hope to see you again!

8/10 Bien

Dana

Séjour de 1 nuit en septembre 2023
Réponse de Colin le 26 sept. 2023
Thank you for your review. We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

6/10 Satisfaisant

Jodi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for family entertainment but not for business travelers. The set up is terrible. Floor plan is very choppy. The in room coffee maker worked only sometimes. The fan in the bathroom was disgusting and spitting hair onto the ceiling. The sink had a layer of grime between sink and countertop. Everything on the property is very spread out. It was worth a try but there is another property close by with a much more convenient set up for business travelers
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 14 sept. 2023
Dear Jodi,Thank you for sharing your thoughts. Please know that we take your cleanliness concerns seriously, and our housekeeping team will ensure our bathrooms are immaculate and sanitized. We hope you will consider staying with us again next time you're in town.

10/10 Excellent

Lisanne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Great for kids
Séjour de 1 nuit en août 2023
Réponse de Colin le 28 août 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Carolina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Colin le 29 août 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Colin le 28 août 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Beth

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023
Réponse de Colin le 29 août 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Colin le 23 août 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Kayla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 2 nuits en août 2023
Réponse de Colin le 21 août 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Susan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This older hotel has been nicely updsted. I would recommend
Séjour de 1 nuit en août 2023
Réponse de Colin le 21 août 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

2/10 Horrible

Colleen

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible Management
We didnt even get past the check in process. Felt very discriminated by the management because we booked our hotel stay with hotels.com. We are not a racist family but maybe if they had American workers than maybe they could run the computer the right way. The woman who checked us in couldnt properly charge our card. She said she was management but no name tag. After we called our bank to see if our account was flagged due to traveling she refused to run our card again. Then laughed at us and told us to go to Quality Inn and maybe they could accommodate us and it is cheaper. We stay in St. Cloud every year for the fair. This will be the last time we stay at Holiday Inn. They have even upped the prices of their rooms to pay for the construction they did. We werent the only family that this happened to.
Séjour de 2 nuits en août 2023
Réponse de General Manager le 11 août 2023
Dear Colleen,Thank you for sharing feedback about your recent experience with our hotel. We apologize for the encounter you had at check-in, and we can assure you that we work to ensure a welcoming and inviting stay for our guests. Your comments are important to us, and we'll use them as we continuously work to improve communication with our patrons. Kind regards.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Colin le 27 juil. 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 Bien

Mary

Séjour de 1 nuit en juillet 2023
Réponse de Colin le 23 juil. 2023
Thank you for your review. We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Jeremy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great time
Hotel was clean. Kids loved the various pools and arcades. They had so much fun.
Séjour de 1 nuit en juillet 2023
Réponse de Colin le 26 sept. 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Felicia, St Cloud

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Updates are nice and lots of options for entertainment.
Séjour de 1 nuit en juillet 2023
Réponse de Colin le 17 juil. 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was spacious and attractive. I found the restaurant to be a bonus feature here with good food and ambiance. The large spread for the pool and arcade areas were quite impressive.
Séjour de 2 nuits en juillet 2023
Réponse de Colin le 13 juil. 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Jill

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely beautiful hotel!! Loved the pools, game areas, basketball courts, volleyball court. Restaurant was great! And enjoyed caribou in the morning:)
Séjour de 1 nuit en juillet 2023
Réponse de Colin le 11 juil. 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Colin le 6 juil. 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Lynelle, Fort Collins

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023
Réponse de Colin le 6 juil. 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 Bien

Edwin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Colin le 26 juin 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Benjamin

Séjour de 1 nuit en juin 2023
Réponse de Colin le 26 juin 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Latina

Séjour de 1 nuit en juin 2023
Réponse de Colin le 22 juin 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.