Avis sur GrandStay Residential Suites Hotel - Saint Cloud
GrandStay Residential Suites Hotel - Saint Cloud
213 6th Avenue South, St Cloud, MN
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage d’affaires
29 juil. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2020
Réponse de General Manager le 11 août 2020
Thank you for the great review!! The backyard is an awesome space, for adults we also have corn hole!
6/10 Satisfaisant
Ophelia
Voyage en famille
19 mai 2024
Ophelia
Séjour de 1 nuit en mai 2024
Réponse de Candi B le 20 mai 2024
Dear Ophelia,Thank you for sharing your feedback following your recent stay with us. We're glad to hear that you appreciated our hotel's cleanliness and convenient location. However, we apologize for any inconvenience caused by the HVAC system noise and the placement of our TVs, unfortunately we are limited in placement options due to the design of the individual rooms. Your comments are valuable to us, and we will address these issues to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future! We were very happy to have you stay with us!
10/10 Excellent
Amanda
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en mai 2024
Réponse de Candi B le 13 mai 2024
Dear Amanda,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you found your stay comfortable.We understand that the noise from traffic can sometimes be disruptive, and we apologize for any inconvenience this may have caused. Please know that we continuously strive to minimize disturbances to ensure our guests have a peaceful experience.We hope to have the pleasure of welcoming you back for another comfortable stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Maura
Voyage en famille
5 mai 2024
Maura
Séjour de 2 nuits en mai 2024
Réponse de Candi B le 7 mai 2024
Dear Maura,Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. We appreciate your support and hope to have the pleasure of welcoming you back soon for another fantastic stay.
6/10 Satisfaisant
karen
Voyage en famille
4 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
karen
Séjour de 2 nuits en mai 2024
Réponse de Candi B le 7 mai 2024
Dear Karen,Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall good stay, but we apologize for the issues you encountered with cleanliness and the toilet in your room. Please know that we take your comments seriously and will address them with our housekeeping and maintenance teams to ensure a better experience for our guests in the future. We appreciate your insight and hope to have the opportunity to welcome you back for an improved stay.
10/10 Excellent
Katie
4 mai 2024
Katie
Séjour de 1 nuit en mai 2024
Réponse de Candi B le 28 mai 2024
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and all our hotel has to offer! As a valued guest, we look forward to seeing you again in the future!
8/10 Bien
Kelly, Glencoe
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en avril 2024
Réponse de Candi B le 30 avr. 2024
Thank you, Kelly, for your review and for highlighting the beauty of our property, the quality of our suites, and the fantastic hot tub and breakfast options. We appreciate your feedback regarding the pool temperature and parking availability. We apologize for the inconvenience caused by the noise disturbance during your stay. Rest assured, we'll address this with our team to ensure a more peaceful experience for all our guests in the future. We hope to have the opportunity to welcome you back for a more tranquil stay.
10/10 Excellent
Khalid
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Khalid
Séjour de 2 nuits en avril 2024
Réponse de Candi B le 30 avr. 2024
Thank you, Khalid, for your fantastic review! We're delighted to hear that you found our hotel safe, convenient, and easy to navigate, with ample parking available. It's great to know that you enjoyed the dining options nearby. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!
8/10 Bien
Darin
Voyage en famille
15 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Darin
Séjour de 1 nuit en avril 2024
Réponse de Candi B le 18 avr. 2024
Thank you, Darin, for your recent stay with us! We're delighted you chose our hotel for your family trip. We're grateful for your feedback, as it helps us improve. We're glad to hear you appreciated our cleanliness and service. We'll address your concerns regarding breakfast promptly to ensure a better experience for future guests. We hope to welcome you back soon for an even more enjoyable stay!
10/10 Excellent
Blaise
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blaise
Séjour de 2 nuits en avril 2024
Réponse de Candi B le 10 avr. 2024
Dear Blaise,Thank you so much for sharing your feedback with us! We're thrilled to hear that you found our hotel clean and quiet during your stay. Your satisfaction is our top priority, and we're delighted that we could contribute to a pleasant experience for you. Should your travels bring you back our way, we'd love to welcome you again!
8/10 Bien
timothy
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
timothy
Séjour de 1 nuit en avril 2024
Réponse de Candi B le 8 avr. 2024
Dear Timothy,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff friendly during your quick overnight stay. We appreciate your feedback regarding breakfast, and we'll strive to improve in that area. We understand that mattress preferences vary, and we're glad to know the firm bed suited your needs. We hope to welcome you back for another enjoyable stay soon!
8/10 Bien
JASON
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JASON
Séjour de 1 nuit en mars 2024
Réponse de Candi B le 5 avr. 2024
Dear Jason,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you found our hotel well-maintained, clean, and staffed with friendly individuals. We appreciate your recommendation and hope to welcome you back soon.
8/10 Bien
Julie
Voyage en famille
30 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en mars 2024
Réponse de Candi B le 4 avr. 2024
Hi Julie,Thank you for sharing your experience with us. We're glad to hear that you found our hotel clean and our staff friendly. However, we apologize for any inconvenience you experienced with the sleeper sofa and the condition of our exercise room. Your feedback is invaluable, and we will address these issues promptly to ensure a more comfortable stay for all our guests. We appreciate your observation regarding the need for updating in painting, and we are currently in the process of re-painting rooms and making other small improvements. Thank you for choosing Grandstay Residential Suites Hotel, and we hope to welcome you back for an even more enjoyable stay in the future.
8/10 Bien
Paul
24 mars 2024
Paul
Séjour de 2 nuits en mars 2024
Réponse de Candi B le 14 avr. 2024
Dear Paul,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your support and are delighted to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.
8/10 Bien
Stacey, Carlton
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stacey
Séjour de 2 nuits en mars 2024
Réponse de Candi B le 25 mars 2024
Hello Stacey,Thank you for choosing Grandstay Residential Suites Hotel and for taking a moment to leave us great feedback regarding your recent stay! We're very glad to hear you enjoyed our GrandStart Breakfast, our clean spacious suites, and of course our convenient location downtown Saint Cloud, with so many great entertainment, food & drink options all within walking distance! We look forward to hosting you again in the future, thank you so much!
10/10 Excellent
Jennifer
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Candi le 19 mars 2024
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and all our hotel has to offer conveniently located downtown St. Cloud!! As a valued guest, we look forward to seeing you again in the future! Thanks Jennifer!
10/10 Excellent
T
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
T
Séjour de 1 nuit en mars 2024
Réponse de Candi le 19 mars 2024
Thank you , T for taking a moment to leave us a review! We're glad you enjoyed your stay with us at Grandstay and hope to see you again soon!
10/10 Excellent
Scott
17 mars 2024
Les points forts : Propreté et personnel et service
Scott
Séjour de 1 nuit en mars 2024
Réponse de Candi le 19 mars 2024
Thank you for taking a moment to leave us a review, Scott! We appreciate you and hope to host you again soon!
8/10 Bien
Sandy
16 mars 2024
Sandy
Séjour de 1 nuit en mars 2024
Réponse de Candi B le 5 avr. 2024
Dear Sandy,Thank you for choosing to stay with us and for taking the time to leave a rating. We're delighted to hear that you had a positive experience during your time with us. If there's anything specific you think we could improve to earn that extra star next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon for an even better stay.
8/10 Bien
Heidi, Hartland
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heidi
Séjour de 1 nuit en mars 2024
Réponse de Candi le 19 mars 2024
Hi Heidi, thank you for taking the time to leave us a review! We hope to see you again soon at Grandstay Residential Suites!
10/10 Excellent
Shannon
14 mars 2024
Shannon
Séjour de 1 nuit en mars 2024
Réponse de Candi B le 4 avr. 2024
Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you had a wonderful experience at Grandstay Residential Suites Hotel and that we met or exceeded your expectations. Your perfect rating means a lot to us, and we're grateful for your support. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you'd like to share or if there are any ways we can further enhance your experience, please don't hesitate to reach out.
6/10 Satisfaisant
ASHLEY
Voyage en couple
13 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
ASHLEY
Séjour de 1 nuit en mars 2024
Réponse de Candi B le 14 mars 2024
Hi Ashley! Thank you so much for your feedback regarding your recent stay! We are working diligently on re-distributing kitchen equipment back to each individual room, as they have a tendency to congregate together when our guests have get-togethers! I appreciate you letting me know about bottled water not being available so I can bring this up with our vendor as well as make sure we have some stocked in our pantry. Thank you again for your feedback and we look forward to hosting you again in the future!
10/10 Excellent
Nelson
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nelson
Séjour de 1 nuit en mars 2024
Réponse de Candi B le 14 mars 2024
Hello Nelson!Thank you for taking a moment from your busy day to leave us your feedback regarding your recent stay! We appreciate you recognizing our amazing staff, that do a great job treating our guests like good friends. We appreciate the recognition for their hard work! We look forward to seeing you again in the future!
8/10 Bien
Angela
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en mars 2024
Réponse de Candi B le 14 mars 2024
Hi Angela! Thank you for taking the time to leave us a review! We hope you enjoyed our GrandStart breakfast served daily, our spacious private bedroom suites, and our convenient location in downtown Saint Cloud! We look forward to hosting you again in the future!
6/10 Satisfaisant
Tanya
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tanya
Séjour de 1 nuit en mars 2024
Réponse de Candi le 19 mars 2024
Hi Tanya! Thank you for taking a moment to leave us a review regarding your recent stay with us! Please reach out if there is anything else you would like to share to get that next review to a 5/5! Thanks for staying with us!
8/10 Bien
Lyudmila, Fife
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lyudmila
Séjour de 4 nuits en février 2024
Réponse de Candi le 14 mars 2024
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and our convenient location in downtown St. Cloud! As a valued guest, we look forward to seeing you again in the future!
10/10 Excellent
Dr. Laurie, Grand Forks
Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dr. Laurie
Séjour de 1 nuit en mars 2024
Réponse de Candi B le 14 mars 2024
Hi Dr. Laurie!We're so glad to host you at our downtown property! We hope you enjoyed your spacious suite, our lobby with warm fireplace, and all our property has to offer! We look forward to seeing you again!
10/10 Excellent
Tracey
Voyage en famille, Voyage en groupe
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracey
Séjour de 1 nuit en février 2024
Réponse de Candi B le 14 mars 2024
Hi Tracey! We're so glad you enjoyed our spacious suites including private bedrooms and fully equipped kitchens, perfect for families! We're so glad you chose to stay with us, and we very much look forward to seeing you again!
10/10 Excellent
Chuck
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chuck
Séjour de 1 nuit en février 2024
Réponse de Candi B le 14 mars 2024
Hey Chuck! Thank you for taking a moment to leave us a review! We are so happy to have you stay with us, and glad you enjoyed our indoor pool and whirl pool as well as spacious suites, complimentary GrandStart (hot) breakfast served daily, and our amazing staff! We hope to see you again soon!
8/10 Bien
Thomas
26 févr. 2024
Thomas
Séjour de 2 nuits en février 2024
Réponse de Candi le 19 mars 2024
Hey Thomas! Thank you for taking the time to leave a review after your recent stay with Grandstay Residential Suites! We look forward to seeing you again soon, have a great day!
8/10 Bien
marc
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
marc
Séjour de 1 nuit en février 2024
Réponse de Candi le 19 mars 2024
Thanks for staying with us Marc! We hope to see you again in the future!
8/10 Bien
Abdirahman
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abdirahman
Séjour de 1 nuit en février 2024
Réponse de Candi le 20 mars 2024
Thank you for taking a moment to leave us a review! We hope to see you again soon!
10/10 Excellent
Mark W
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mark W
Séjour de 1 nuit en février 2024
Réponse de Candi B le 20 mars 2024
Thank you, Mark for leaving us a great review! We look forward to hosting you again in the future!
10/10 Excellent
Art
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Art
Séjour de 1 nuit en février 2024
Réponse de Candi B le 20 mars 2024
Hi, Art! We really appreciate you taking a moment to leave us a 5/5 review! We appreciate your feedback, and look forward to seeing you again in the future!
4/10 Médiocre
Mark
16 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en février 2024
Réponse de Candi B le 20 mars 2024
Hi, Mark and thank you for leaving us a review! We appreciate your honest feedback and would love to know how we can improve on your next visit! Thank you for choosing Grandstay and we look forward to seeing you again!
4/10 Médiocre
Andrea
Voyage en famille
11 févr. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wouldn’t stay here again
Andrea
Séjour de 1 nuit en février 2024
Réponse de Candi B le 14 févr. 2024
Hi Andrea! Thank you for your feedback regarding some maintenance concerns during your recent stay! We have resolved both issues and ensure you that we strive to impress every guest that comes through our doors. I have also followed up with our housekeeping staff to make sure rooms are not marked as "ready" for guests until they have passed inspection to prevent this from happening in the future. We look forward to hosting you again in the future, thank you for choosing Grandstay!
10/10 Excellent
Carly
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carly
Séjour de 1 nuit en février 2024
Réponse de Candi le 19 mars 2024
Hi Carly! Thank you for your perfect review of Grandstay Residential Suites after your last visit! We're so pleased that you enjoyed your spacious suite, our convenient downtown location, and all our property has to offer. We hope to see you again soon!
8/10 Bien
Jessica L
Voyage en famille
10 févr. 2024
Les points forts : Personnel et service
Jessica L
Séjour de 1 nuit en février 2024
Réponse de Candi le 19 mars 2024
Thanks Jessica for taking a moment to rate your stay with us! We hope to see you again soon, and hopefully you have time to enjoy our pool or hot tub next time!
10/10 Excellent
Sherri
Voyage en famille
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherri
Séjour de 1 nuit en février 2024
Réponse de Candi le 19 mars 2024
Thank you Sherri, for your 5/5 review of Grandstay Residential Suites! We are so glad you enjoyed your spacious suite, our friendly staff, and all our property has to offer! We look forward to seeing you again soon!
8/10 Bien
Monica
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica
Séjour de 1 nuit en février 2024
Réponse de Candi B le 14 févr. 2024
Hi Monica!We're so glad you chose to stay with us! Our sincere apologies for the commotion around the property during your stay. Fortunately, we have incredible law enforcement support to ensure the safety of all of our guests! We hope you also enjoyed our spacious suites, our hot and cold breakfast options, as well as our convenient location downtown St. Cloud. We look forward to seeing you again in the future!
8/10 Bien
Anne
Voyage en famille
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Funeral
Anne
Séjour de 2 nuits en janvier 2024
Réponse de Candi B le 5 févr. 2024
Thank you Anne for your feedback regarding your recent stay with us! I am very sorry to hear about the noise coming from the main road, unfortunately it is both a positive and a negative being so conveniently located right downtown! I have passed on your feedback regarding your suite and assure you we will exceed your expectations in the future. Thank you for being a valued guest with us!
10/10 Excellent
Keith
Voyage en couple
5 févr. 2024
Keith
Séjour de 1 nuit en février 2024
Réponse de Candi B le 5 févr. 2024
Hi Keith! We're so glad you enjoyed our convenient locations, and some of the gems around our property like the Old Brick House! Thanks for staying with us, and we look forward to hosting you again in the future!
10/10 Excellent
Jennifer
Voyage d’affaires
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Candi B le 5 févr. 2024
Hi Jennifer! Thank you for taking time out of your busy day to leave us your feedback regarding your recent stay with us at Grandstay! We're glad you enjoyed your spacious suite, and all our property has to offer to our guests, despite it being noisy, our apologies! We look forward to hosting you again in the future!
8/10 Bien
Phyllis
Voyage en couple
3 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Phyllis
Séjour de 1 nuit en février 2024
Réponse de Candi B le 5 févr. 2024
Hi Phyllis!We're so glad you took advantage of our Grandstart hot breakfast options offered every single day at no charge to our guests to start your day off right! Our fully equipped suites make us very unique, it's hard to remember you are staying at an hotel if it feels more like an apartment! We're so glad you enjoyed your stay, and look forward to hosting you again!
8/10 Bien
Dawn
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay!
Dawn
Séjour de 1 nuit en janvier 2024
Réponse de Candi B le 1 févr. 2024
Hi Dawn,Thank you so much for taking the time to leave us some feedback! We're so glad you enjoyed your clean and quiet suite! I was very sorry to hear about your unsatisfactory breakfast experience, however, I am happy that our wonderful staff were able to still find some accommodation for you with our grab and go items. I will be following up with my breakfast attendants to ensure we are serving quality product until 10am when our breakfast ends. We look forward to seeing you next time you are in the area!
2/10 Horrible
Heidi
30 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Heidi
Séjour de 1 nuit en janvier 2024
Réponse de Candi B le 31 janv. 2024
Hi Heidi,We're sorry to hear you did not have a Grand experience during your recent stay with us. We strive to provide excellent hospitality and a beautiful property for our guests to enjoy, as well as all the comforts of home! We'd love to hear how we can improve in the future. Thank you for taking the time to leave us a review!
8/10 Bien
Jim
29 janv. 2024
Jim
Séjour de 1 nuit en janvier 2024
Réponse de Candi B le 31 janv. 2024
Hi Jim!Thank you for taking the time out of your busy day to leave us a review. We're so glad you chose to stay with us and we hope your whole experience was Grand, from the complimentary hot and cold breakfast to the spacious suites! We look forward to seeing you again in the future!
10/10 Excellent
Loren
Voyage d’affaires
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loren
Séjour de 1 nuit en janvier 2024
Réponse de Candi B le 30 janv. 2024
Hi Loren! We're so glad you chose to stay with us while you were visiting the area, and enjoyed all the amenities our property has to offer such as Grand Start breakfast, spacious suites, and of course, our friendly staff! Thank you for your great review!
10/10 Excellent
Jordan
26 janv. 2024
Les points forts : Propreté
Jordan
Séjour de 1 nuit en janvier 2024
Réponse de Candi B le 31 janv. 2024
Hi Jordan! Thank you for taking a moment to leave us a great review. We hope you enjoyed our friendly staff, our pool & spa as well as our outstanding front desk staff. Thanks for staying!
8/10 Bien
jordan
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jordan
Séjour de 2 nuits en janvier 2024
Réponse de Candi B le 5 févr. 2024
Hi Jordan! Thank you for leaving us a great review. We would love to host you in our spacious suites again in the future!