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Avis sur The Ponce St. Augustine Hotel

3 out of 5
The Ponce St. Augustine Hotel
1111 N. Ponce De Leon Blvd, St. Augustine, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 432 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 286 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 160 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 1008." "

8,2/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No thé hôtel is good
Séjour de 1 nuit en février 2024
Réponse de Front Desk Staff le 9 févr. 2024
Thank you for the wonderful review

8/10 Bien

Remi

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Staff le 3 févr. 2024
Thank you for thr review.

4/10 Médiocre

Nathalie

Voyage en couple
Les points faibles : Personnel et service
Très mal situé, entre deux voies de circulation très passantes, aucun passage pour piéton. Voie ferrée à l’arrière de l’hôtel en plus qui est très bruyante.
Séjour de 1 nuit en mai 2023
Réponse de General Manager le 21 mai 2023
Thank you, Nathalie, for taking the time to share your feedback. We regret to hear your recent visit to our hotel did not meet your expectations. We aim to provide our guests with a comfortable and pleasant stay; however, we apologize for any uncontrollable noise from the surrounding area. We appreciate your business and hope to provide you with the stay you expected in the future.Renee G

6/10 Satisfaisant

Valerie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Front Desk Staff le 18 avr. 2023
Thank you for the review

8/10 Bien

michel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pres du welcome center et des restaurants
Séjour de 2 nuits en février 2023
Réponse de Front Desk Staff le 1 mars 2023
Thank you for the wonderful review

10/10 Excellent

Luisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Third time coming here and still loving our stays. Only recommendation is that a sheer curtain be added, so that natural light can come into the room during the daytime and still offer privacy. Right now, it’s just the blackout curtain. Other than that, our stay was great again and we would come back!
Séjour de 1 nuit en mai 2024

2/10 Horrible

CHRISTINA

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was a wonderful location. We walked to Historic St Augustine. walked back in the evening and felt very safe. At the hotel...the 'hottub' was not the least bit hot. Even after asking about it. The coffee maker in our room didn't work properly. I was disappointed that we felt (and did) we needed to find a different hotel.
Séjour de 4 nuits en mai 2024
Réponse de Front Desk le 24 mai 2024
Thank you for your feedback. We apologize about the Hot Tub not being hot a a switch went out and we had to order the part and wait for it to come in. We would have gladly given you a new coffee maker if we had been informed of the one not working. Thank you for letting me know as I will replace the one in the room you occupied.

10/10 Excellent

Raquel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was very clean and smell really good.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 24 mai 2024
Thank you for the wonderful words. We look forward to your next stay

8/10 Bien

Gregory

Voyage d’affaires
Les points forts : Propreté et personnel et service
The price was right.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Staff le 24 mai 2024
Thank you for the review

10/10 Excellent

Jessica

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was very friendly and the lobby and room was very clean.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Jessica,Thank you for taking the time to share your thoughts with our team. We are thrilled to have earned a perfect rating. It is wonderful to know that our service and high standards of cleanliness made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Renee G

10/10 Excellent

Griselda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wry convenient and beautiful places
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 mai 2024
Dear Griselda,Thank you for being our guest and for sharing your lovely five-star review. We are delighted you enjoyed your stay and our prime location. It would be a pleasure to welcome you back on future trips to our area.Renee G

10/10 Excellent

Naelys

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Front Desk Staff le 22 mai 2024
Thank you for the wonderful review

6/10 Satisfaisant

Bobbie

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Staff le 14 mai 2024
Thank you for your feedback

8/10 Bien

Jorge, Boynton Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Staff le 14 mai 2024
Thank you for your feedback

8/10 Bien

Michael J.

Voyage en groupe
Les points forts : Propreté et personnel et service
Walkable
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Staff le 12 mai 2024
Thank you for the wonderful feedback, It's a beautiful walk to downtown through the beautiful victorian looking homes

8/10 Bien

Maribel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love that the air conditioner worked great and the bed was reasonably comfortable. Room was bog and had everything we needed.
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Staff le 11 mai 2024
Thank you for the great review.

6/10 Satisfaisant

Linda

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room had hair in the shower, the toilet was nasty stained, some of the towels had holes in them, grout in the tile floor was black, gaps in the door, curtains that didn’t block out the light. The traffic noise was loud. The hotel was convenient to downtown and the trolley stop. Overall, I wouldn’t stay here again.
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Staff le 10 mai 2024
Thank you for your feedback. I am very thankful you told me of these issues and I will immediately get them corrected

10/10 Excellent

Luz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dog accepted
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 10 mai 2024
Thank you for your feedback

10/10 Excellent

Walter

Good location
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Walter,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay.Renee G

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All the complaints about the train are super light sleepers.. we LOVE trains and the 3 that passed while we were there were almost so quiet we missed them. . There is a slight rumble but no whistle because no intersection.. and if you love trains they actually have a small sitting area out back where you can relax and just enjoy them. Great staff, very close to everything. We'd absolutely recommend and stay again.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Robert,We appreciate your kind words and are glad you chose to stay with us. Thank you for highlighting our friendly service, ideal location, and relaxing sitting area. It was an honor having you as our guest, and we look forward to seeing you again soon!Renee G

8/10 Bien

Claudia

Séjour de 1 nuit en mai 2024
Réponse de Front Desk Staff le 25 mai 2024
Thank you for the feedback

6/10 Satisfaisant

Shayla, Gainesville

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pros: affordable stay, spacious room, nice staff Cons: noisy (you can hear the neighbor’s alarm), outdated TV
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Shayla,Thank you for your review! We're pleased you found our accommodations affordable and spacious, and our team friendly. We appreciate your feedback on the noise and the TV. Your experience helps us to continually enhance our service. We hope to welcome you back soon for an even more enjoyable stay.Renee G

8/10 Bien

DeFord

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean. No place to hang clothes
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 6 mai 2024
Dear DeFord,Thank you for staying with us during your recent getaway. We are happy that our clean accommodations were a highlight of your stay. However, we are sorry to hear about your disappointment in being unable to hang clothes, and we will keep that in mind when making future improvements. Thank you again, and we hope to see you again soon!Renee G

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Son todos muy PROFECIONALES
Séjour de 3 nuits en février 2024
Réponse de Front Desk Staff le 1 mai 2024
Thank you for the wonderful feedback

10/10 Excellent

evelyn

Séjour de 2 nuits en mars 2024
Réponse de Front Desk Staff le 1 mai 2024
Thank you for the wonderful feedback

4/10 Médiocre

Carole

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
The guy at the front desk wasn’t very friendly as you would expect. They were selling Trump stickers at the front desk. Why would a hotel be selling something like this? I found it in poor taste and offensive.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 1 mai 2024
Thank you for your feedback...

8/10 Bien

Myriam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Staff le 1 mai 2024
Thank you for the feedback !

6/10 Satisfaisant

Andres

Les points forts : Personnel et service et équipements
N/a
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Staff le 29 avr. 2024
Thank you for your feedback

10/10 Excellent

Ramona

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and clean comfortable rooms.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Staff le 29 avr. 2024
Thank you for your feedback

10/10 Excellent

Carmen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 29 avr. 2024
Thank you for the wonderful feedback

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient to see a concert at the Aug.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 27 avr. 2024
Thank you for your feedback

10/10 Excellent

Debra, Carlsbad

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 18 mai 2024
Thank you for the wonderful review

10/10 Excellent

Efstathios

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 16 mai 2024
Thank you for the wonderful review

4/10 Médiocre

sally

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We had to wonder if they gave the rooms with a view of a cement wall across the unlit breezeway to the people who booked through Expedia. The room was clean and had a 60” flatscreen TV with a wide dark stripe down the middle of the screen so the image on the screen was shadowed a bit. The front lobby people were courteous and check in was easy. The room phone was circa 1982 with most of the buttons removed. One was left wondering if the paint job was intentional retro 1960’s, half sky blue, half chartreuse green. The shower was modern, clean, with rain shower head and the bed was very comfortable. The pool looked very nice, we just didn’t have time to enjoy it. As far as the noise, the echo of the breezeway made it very loud with anyone passing by and talking, so late night arrivers could easily disrupt your sleep. If you plan only on being there to sleep for a few nights it might be fine. Ask for a room facing the river and not in a hallway.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Staff le 26 avr. 2024
Thank you for your feedback. Unfortunately we only have a certian amount of King Bed rooms. As our king rooms book up we assign them as they come into the system. We do not purposly assign Expedia patrons to any rooms. Thank you for making us aware of the line in the screen as we will replace the tv immediatley . We work very hard to accommodate every guest to an enjoyable stay

10/10 Excellent

Mari

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 24 avr. 2024
Thank you for the wonderful feedback

10/10 Excellent

Dianna

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is great and walking distance to Historic downtown. Extremely clean rooms. Great outdoor pool area.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Staff le 22 avr. 2024
Thank you for the wonderful review

10/10 Excellent

Yahaira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best experience I have at the hotel and st Augustine in general
Séjour de 2 nuits en mars 2024
Réponse de Front Desk Staff le 16 mai 2024
Thank you for that wonderful feedback. !!!!

10/10 Excellent

Gema

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean, spacious and with great views! the staff really nice. We stayed for a night and was convenient, really close to historic district. We will stay there next time we visit st. Augustine for sure. Thank you!
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 20 avr. 2024
Thank you for the wonderful review

6/10 Satisfaisant

Andrew

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 19 avr. 2024
Thank you for the feedback

10/10 Excellent

Daniel

Voyage en groupe
It was an awesome stay will definitely stay again as a matter fact we just booked it tonight for one more night
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Daniel,Thank you for your kind review and perfect rating! We are delighted you thoroughly enjoyed your stay with us, and we look forward to welcoming you back again soon.Renee G

10/10 Excellent

Charmaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk staff is really friendly.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 16 avr. 2024
Thank you for the feedback..I will be sure to let my staff knowm your thoughts

10/10 Excellent

Sandra

Séjour de 4 nuits en avril 2024
Réponse de Front Desk Staff le 10 mai 2024
Thank you for the wonderful feedback

10/10 Excellent

Sureidy

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 14 avr. 2024
Thank you for the wonderful review

8/10 Bien

Sheri

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people were very helpful and friendly. The beds were not comfortable - very hard. Room was clean and shower was great!
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 11 avr. 2024
Thank you for your feedback.

6/10 Satisfaisant

Caroline

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
Would have been nice to know there was a train track right outside our room
Séjour de 5 nuits en mars 2024
Réponse de Front Desk Staff le 12 avr. 2024
Thank you for your feedback. When you sign the registration form you are informed of the railroad tracks in the back. You initial the box that you are aware. I am sorry for the confusion as you can ask to be up front at anytime

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and great service/ restaurant!
Séjour de 2 nuits en mars 2024
Réponse de Front Desk Staff le 10 avr. 2024
Thank you for the wonderful review

10/10 Excellent

Debra

Voyage en couple
Les points forts : Propreté et personnel et service
Tv not full screen!
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 9 avr. 2024
Thank you for the feedback.

10/10 Excellent

Sandra

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best of the Best ❤
Séjour de 2 nuits en mars 2024
Réponse de Front Desk Staff le 7 avr. 2024
Thank you so very much!

8/10 Bien

Donna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very nice and helpful. Room was nice and clean
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 7 avr. 2024
Thank you for the wonderful feedback

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy check in friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Staff le 6 avr. 2024
Thank you so very much for the compliment on my staff