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Avis sur Holiday Inn Express St. Augustine Dtwn - Historic, an IHG Hotel

2.5 out of 5
Holiday Inn Express St. Augustine Dtwn - Historic, an IHG Hotel
601 Anastasia Blvd, St. Augustine, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 412 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 319 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1001." "

8,2/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Anne

Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 19 janv. 2024
Dear Anne,Thank you for the outstanding 10 out of 10 rating! We're delighted to hear that you had a fantastic experience during your stay. Your positive feedback is greatly appreciated, and we hope to provide you with another exceptional stay in the future. If there's anything specific you loved about your visit, feel free to share it with us. We look forward to welcoming you back.Sincerely, Hotel Manager

6/10 Satisfaisant

Vero

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager le 17 août 2022
Dear Vero, Thank you for your stay and the Six stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager le 17 août 2022
Dear Guest, Thank you for staying with us, and for your very kind eight star review. I'm glad to see that you enjoyed your stay at our hotel, and that there are no specific areas for improvement. We have been working hard to provide our guests with the finest service possible, and it is a pleasure to read that our efforts have paid off! We look forward to seeing you again soon. Sincerely, Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Jean Paul

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon séjour dans cet établissement confortable dommage que la réceptionniste ne soit vraiment pas très sympathique et accueillante mais peut être est-ce du au fait que Les matins c’est elle aussi qui remplaissait le breakfast ... bcp de travail pour une seule personne
Séjour de 2 nuits en mars 2018

10/10 Excellent

Mélanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

trouvailles, monaco

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
hotel proche du centre ville avec parking gratuit.
Les chambres donnant sur la route, dont les notres, sont très bruyantes. La salle du petit déjeuner est pratiquement inexistante: quatre tables, un horaire non flexible qui ne tient pas compte de ce gros problème de place, et une qualité de la nourriture mediocre.

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, currently under renovations but all top of the line finishes... Place will be great when done!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Genci

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Genci,Thank you for your review! We're thrilled to hear that your stay at our hotel was perfect. Providing exceptional experiences for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back for another great stay soon!Sincerely, Hotel Manager

8/10 Bien

Jeff

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Met our needs. We were able to walk to and from St Augustine AMP. 1.1 miles away
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Jeff,We're glad to hear that our hotel met your needs during your visit to St. Augustine! Being within walking distance to the St. Augustine Amphitheatre is a convenience we're happy to offer our guests. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Lynn, Bonita Springs

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Staff. Would book this again
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Lynn,Thank you for your kind words about our staff! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our priority, and we're grateful for your feedback. We look forward to having the pleasure of hosting you again in the future!Sincerely,Hotel Manager

10/10 Excellent

Lynn, Bonita Springs

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Staff. Would book this again
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Lynn,We're delighted to hear that you had a positive experience with our staff! Providing exceptional service is our top priority, and we're thrilled that our team made a lasting impression on you. Thank you for considering us for future bookings, and we look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Bien

Julie

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I might be a little picky about this kind of stuff but the bathroom and shower could have been a little cleaner. The beds and bedding were nice and clean though. The ladies at the front desk were so very helpful and pleasant. Great location. Walking distance to the Amp. Right over the bridge from downtown. It has a private parking lot right out front. The lot does fill up later at night but we were always able to find a spot. Overall it was a good place and I'll probably stay there again during my next visit. I'll just bring a few cleaning supplies, lol
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Julie,Thank you for sharing your feedback with us. We're glad to hear that you found the beds and bedding to be clean and comfortable and that our front desk team was helpful and pleasant. We appreciate your comments about the bathroom and shower cleanliness and will address this with our housekeeping team to ensure a higher standard of cleanliness in the future. It's wonderful to know that you enjoyed the location and found the private parking convenient. We look forward to welcoming you back during your next visit, and we'll make sure your stay is even more enjoyable. Safe travels, and don't forget the cleaning supplies! Sincerely, Hotel Manager

10/10 Excellent

Davis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deaf friendly (door bell and smoke alarm light system )
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Davis,Thank you for your feedback. We're pleased to hear that you found our hotel to be deaf-friendly with features such as a doorbell and smoke alarm light system. Providing accommodations that meet the needs of all our guests is important to us, and we're glad that you had a positive experience in this regard. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Tatiana

Voyage en famille
Very clean!
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Tatiana,Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be very clean. Maintaining a pristine environment for our guests is a top priority, and we're delighted that it met your expectations. We appreciate your kind words and hope to welcome you back soon!Sincerely, Hotel Manager

6/10 Satisfaisant

William

Voyage en famille
No blanket
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear William,We apologize for any inconvenience caused by the lack of a blanket during your stay. Your feedback is valuable to us, and we will address this issue with our housekeeping team to ensure all necessary amenities are provided in our rooms. If there is anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Bien

Sladana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Nice breakfast. Close to a mini golf place!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Sladana,Thank you for your review! We're pleased to hear that you found our hotel very clean, enjoyed the breakfast, and appreciated our proximity to local attractions like the mini golf place. Your feedback is valuable to us, and we'll continue striving to provide excellent experiences for our guests. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Sylvia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to downtown area but also close to the beaches
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Sylvia,Thank you immensely for your outstanding review! We're thrilled to learn that our hotel's prime location, situated near both the vibrant downtown area and the tranquil beaches, contributed to your enjoyable stay. Your appreciation means the world to us, and we're committed to maintaining this high standard of excellence. We eagerly anticipate the opportunity to welcome you back for another exceptional experience soon!Sincerely, Hotel Manager

10/10 Excellent

Joe

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Joe,Thank you for staying with us and for your fantastic perfect rating! Your feedback is truly uplifting and motivates us to continue delivering exceptional service. We take pride in providing memorable experiences for our guests, and we're delighted to have met your expectations. We can't wait to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

ARIEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear ARIEL,Thank you for your positive feedback! We're pleased to hear that you had a good experience during your stay with us. If there's anything specific that stood out to you or any suggestions you have for us to make your next visit even better, please feel free to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Zach

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean. Helpful staff. Easy check in. Room was nice. Convenient
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Zach,Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be clean, with helpful staff and an easy check-in process. It's wonderful to know that you enjoyed your room and found our location convenient. Your feedback is greatly appreciated, and we can't wait to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

DOR, Forest Hills

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was remodeled beautifully. The plumber did not do a good job installing the shower handle and unfortunately scratch the nice tiles. The toilet paper holder was not properly attached to the wall and eventually will fall and crack the wall and floor tile. Our stay was great, these little things is for the management to view as a friendly note. The lady’s at the dining room was great and hard working but the man was looked in the little room by the refrigerator on his phone. The manager was amazing, running around making sure all is well and even cleaning the tables are dining room while the guy was looked in the back. Will come back again, everything was good and we thank you got a beautiful mini vacation in St Augustine
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 30 mars 2024
Dear DOR,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted that you enjoyed our beautifully remodeled room and had a great overall experience. We apologize for any inconvenience caused by the issues with the shower handle and toilet paper holder. Your comments are valuable, and we'll address them promptly to ensure a better experience for our guests in the future. We appreciate your kind words about the dining room staff and the manager, and we'll be sure to recognize their hard work. We look forward to welcoming you back for another wonderful stay in St. Augustine!Sincerely, Hotel Manager

8/10 Bien

Sabine

Voyage en famille
Les points forts : Propreté et personnel et service
Breakfast area a bit too small and Breakfast items took too long to get filled up once's empty. We booked a double Queen since we arrived with 3 Adults. In the room we saw that the sink was actually in the bedroom which was a no go for us. So therefore, we tried to change it to a double Queen with a complete extra bathroom. The receptionist told us that this was not possible. Luckily Ms. Tashay Ingram was also at the reception and about to leave. She took her time, walked us to another room and asked us, if this would do... we all were happy and we were assigned to this room instead. During our only 2 night's stay, we saw Ms. Tashay a few times and she was always so friendly and kind...she is such a nice Lady! Thank you!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 28 mars 2024
Dear Sabine,Thank you for taking the time to share your feedback with us. We're glad to hear that Ms. Tashay Ingram was able to assist you and ensure you had a comfortable stay despite the initial issue with your room assignment. We appreciate your understanding regarding the breakfast area and will certainly look into improving the efficiency of breakfast service. Your kind words about Ms. Tashay will be passed along to her, and we're grateful for her dedication to providing excellent service. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Gaetano

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the Owner to all of the staff Great job! The hotel was super clean. Smelled wonderful throughout the place. We were there for a 3-day stay and could not have been happier. Thank you
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Gaetano,Thank you for your kind words! We're delighted to hear that you had such a positive experience during your stay with us. Maintaining a clean and welcoming environment is a top priority, and we're thrilled that it contributed to your enjoyment. We appreciate your feedback and look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good but their internet is complete trash. My 5g was also not good. Be prepared for terrible internet!!!
Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Paul,We appreciate your feedback and apologize for any inconvenience caused by the internet connectivity issues you experienced during your stay. We understand the importance of reliable internet access and will work to improve this aspect of our service. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

8/10 Bien

Gregory

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loaction was nice,and the facility was clean. The room wasn't as clean as it should have been, but I was ok with it.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Gregory,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our location and found our facility clean overall. However, we apologize for any cleanliness issues you encountered in your room. Your comments will be addressed with our housekeeping team to ensure improvements are made. We hope to welcome you back for a more satisfying stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean room. Super nice staff. Nice and quiet. Walking/short ride distance from all the fun stuff.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Kelly,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you found your room very clean, our staff super nice, and the hotel nice and quiet. It's wonderful to know that our convenient location allowed you to easily access all the fun attractions nearby. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

8/10 Bien

Ed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Internet was very very slow. Breakfast area is extremely small and poorly laid out, food quality and quantity were great. I felt sorry for the lady trying to keep everything filled because there was only enough room for one person at a time in the food line.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Ed,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our great location and the quality of our breakfast offerings. However, we apologize for any inconvenience caused by the slow internet and the layout of the breakfast area. Your comments are valuable to us, and we'll use them to make necessary improvements to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Margarita

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Margarita,Thank you for your perfect rating of 5/5! We greatly appreciate your feedback and are thrilled that you had such a wonderful experience with us. Our team works hard to ensure that every guest has a memorable stay, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeannie

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Jeannie,Thank you for your perfect rating! We sincerely appreciate your feedback and the trust you have placed in us. Our team is thrilled to hear that we met and exceeded your expectations. Your satisfaction is our utmost priority, and we are committed to providing exceptional service and creating memorable experiences for our guests. We are grateful for your kind rating and for recognizing our efforts. Thank you again for your amazing rating and for choosing our establishment. We look forward to welcoming you back and providing you with another outstanding experience.Sincerely, Hotel Manager

10/10 Excellent

Kemuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything turned out fine
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Kemuel,Greetings! We're delighted to hear that everything met your expectations during your stay! Thank you for the perfect rating and for choosing to stay with us. Your satisfaction is our priority, and we hope to welcome you back for another excellent experience in the future!Sincerely, Hotel Manager

8/10 Bien

pamela, Austintown

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Appeared to be short staffed. Waited 30 minutes in line to check in even though we had a reservation. Never received clean towels even though we requested them. However, the breakfast was delicious and the room was clean.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Pamela,Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the wait time during check-in and the delay in receiving clean towels. Your comments are invaluable, and we'll address staffing issues to ensure a smoother experience for our guests. We're glad to hear that you enjoyed our delicious breakfast and found the room clean. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

2/10 Horrible

Calvin

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Showed up at 5pm and was told they were trying to get us a room, but we booked this 2 months in advance… the front staff was very rude and not helpful. They called our room at 11:30 to ask us to keep it down that they had a noise complaint. We were in bed sleeping with the tv off. I explained to them that wasn’t us and they said well please keep it down…. We’re not snorers or any noise makers just rude staff.
Réponse de Hotel Manager le 18 mars 2024
Dear Calvin,We apologize for the inconvenience and frustration you experienced during your stay. It's disheartening to hear about the difficulties you encountered with the front desk staff and the noise complaint. Your feedback will be addressed with our team to ensure that such incidents are not repeated in the future. We appreciate your understanding and hope to have the opportunity to make it up to you with a more pleasant stay in the future.Sincerely, Hotel Manager

2/10 Horrible

Erin

Voyage en couple
Filthy room and facilities, almost no water pressure could barely rinse the shampoo out of my hair. Extremely rude lady at front desk when checking in. One male employee was nice at check in. Close to a few unique restaurants and within walking distance to downtown sta and the amphitheater if you don’t mind walking a mile or more. Do not recommend this hotel at all.. I’ve paid a lot less for a lot more. Can’t believe this one was rated 8/10… I give it a 2 only for the location.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Erin,We're deeply sorry to hear about your disappointing experience during your stay. It's concerning to learn about the cleanliness issues in your room, the lack of water pressure, and the negative interaction with the front desk staff. Please rest assured that your feedback will be shared with the relevant teams to address these issues promptly. We understand your frustration and apologize for falling short of your expectations. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Bien

Mercedes, Miramar

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Need to improve bfast variety. Not much vs other Express hotels.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Mercedes,Thank you for your feedback. We're glad to hear that you had an overall positive experience during your stay. We apologize for any disappointment regarding the breakfast variety. Your feedback is important to us, and we will take it into consideration as we strive to improve our offerings for our guests. We appreciate your input and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 Horrible

Karina

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 15 mars 2024
Dear Karina,We're truly sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to learn more about what went wrong during your stay so we can address it accordingly. Please feel free to share any specific concerns or issues you encountered. We're committed to ensuring all our guests have a positive experience, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Michael,Thank you immensely for your perfect rating! We're thrilled to have met your expectations during your stay. Providing exceptional service and accommodations is our utmost priority, and we're delighted that you had a flawless experience. We can't wait to welcome you back for another outstanding stay!Sincerely, Hotel Manager

10/10 Excellent

Danny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The housekeeper was very helpful and friendly.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 9 mars 2024
Dear Danny,Hello! We're delighted to hear that our housekeeper provided you with helpful and friendly service! Our team strives to ensure that every aspect of your stay is enjoyable and comfortable. Thank you for recognizing their efforts, and we hope to welcome you back for another pleasant experience soon!Sincerely, Hotel Manager

10/10 Excellent

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean place with tasteful decor.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 7 mars 2024
Dear Mike,Thank you for your kind words! We're thrilled to hear that you appreciated our clean and tastefully decorated hotel. Providing a comfortable and visually appealing environment for our guests is a top priority for us. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 Bien

Nancy

Les points forts : Propreté et personnel et service
Whoever design the bathroom didn’t think of privacy at all! Our floors were sticky & pillows were terrible!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 8 mars 2024
Dear Nancy,We appreciate your feedback and apologize for any inconvenience caused by the design of the bathroom and the condition of the floors and pillows. Your comments will be shared with our team for immediate attention and improvement. We're committed to ensuring a comfortable and enjoyable stay for all our guests and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Bien

Gina, WINDHAM

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathrooms seem newly renovated... very good shower, etc. The linens needed a refresh, especially the sheets and towels. Breakfast was ample but seating is insufficient. A good budget stay.
Séjour de 6 nuits en février 2024
Réponse de Hotel Manager le 7 mars 2024
Dear Gina,Thank you for your feedback! We're glad you enjoyed our newly renovated bathrooms and our ample breakfast offerings. We apologize for any inconvenience with the linens and seating, and we'll address these issues promptly to enhance our guest's experiences. We appreciate your support and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Liliya

Les points forts : Propreté, personnel et service, équipements
Clean,friendly staff, good tv
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 6 mars 2024
Dear Liliya,We're thrilled to hear that you enjoyed your stay! Providing a clean environment, friendly service, and quality amenities like a good TV are our top priorities. Thank you for your positive feedback, and we hope to welcome you back for another excellent experience soon!Sincerely, Hotel Manager

8/10 Bien

Kim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only the breakfast was disappointing. All the food was the dry, and just not good. We ate breakfast elsewhere.
Séjour de 6 nuits en février 2024
Réponse de Hotel Manager le 5 mars 2024
Dear Kim,Thank you for sharing your feedback. We apologize that our breakfast did not meet your expectations. Your comments will be shared with our culinary team to ensure improvements in the quality of our offerings. We appreciate your honesty and hope to have the opportunity to provide you with a better dining experience in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Joey

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Average hotel inn that has been nicely renovated breakfast was ok (not bad for complimentary) Location is great , very close to historic downtown ( 5-6 min with the exception of when the drawbridge opens, then there is sometimes a delay getting downtown, not terrible but could add 15-20 minutes at times ) Staff were ok
Séjour de 5 nuits en février 2024
Réponse de Hotel Manager le 4 mars 2024
Dear Joey,Thank you for your feedback regarding your recent stay with us. We're glad to hear you appreciated our nicely renovated facilities and found our location convenient for exploring historic downtown. We'll take your comments about breakfast and staff into consideration to improve our services. We hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

4/10 Médiocre

Karen

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We arrived early for check and were turned away. The CSR was abrupt, rude and dismissive. Just walked away…. We came back in the evening and the evening CSR was polite. The room was very small but the bathroom was clean and had lots of counter space. Avoid room 102… right off the pool. We had some noisy teenagers but they quieted down at a decent hour.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 1 mars 2024
Dear Karen,We apologize for the less than satisfactory experience you had during check-in. Providing courteous and helpful service is paramount to us, and we regret that you encountered rudeness from our CSR. Rest assured, we'll address this issue with our team to ensure it doesn't happen again. We're glad to hear that the evening CSR was polite and that you found the bathroom clean with ample counter space. We'll also take note of your feedback regarding room 102 and work to address any noise issues in that area. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 1 mars 2024
Dear Martin,Thank you for your amazing 5 out of 5 rating! We are thrilled to hear that you had a fantastic experience at our hotel. It is our utmost priority to ensure that our guests feel comfortable and well taken care of. We appreciate your kind words and look forward to serving you again in the future.Sincerely, Hotel Manager

8/10 Bien

Eleanor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 2 mars 2024
Dear Eleanor,Thank you for your rating! We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve to earn that extra star next time, please feel free to let us know. We appreciate your feedback and hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay here again
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 28 févr. 2024
Dear Claudia,We're delighted to hear that you would consider staying with us again! Thank you for your positive feedback and for sharing your experience. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager