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Avis sur Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort

3.5 out of 5
Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort
300 A1A Beach Blvd, St. Augustine, FL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 632 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 184 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1003." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not like valet did not rush to get your doors or luggage. Price was ridiculous
Séjour de 2 nuits en mai 2024

10/10 Excellent

meyli

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel!!
Séjour de 2 nuits en mai 2024

10/10 Excellent

CRAIG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Caroll

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent services. The room was super clean and comfortable. The breakfast amazing! The only thing that we considered was to expensive was the valet parking... $39 per day tax it was a little too much.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
St Augustine has a true resort destination with this Embassy Suites hotel. Having stayed at many hotels in the area for many years it was an unexpected surprise to see the level of services and accommodations that are offered. Full breakfast, afternoon happy hour, bar service at the pool and an outstanding restaurant if you’re staying in for dinner. A wonderful experience that we will be doing again in the future.
Séjour de 6 nuits en avril 2024

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think this was our 3rd time visiting the property. And we love it! However, there were a couple of differences between this time and the other two times: valet service was lacking upon arrival as no one offered to help us until we already had a cart loaded; the food was excellent except the charcuterie board-terrible with a diminished quality and selection and not at all like the ones we’ve had during our other visits. The valet service this morning was excellent and we appreciated it. Also, the housekeeping service was excellent as they accommodated our requests during my husband’s sickness on Tuesday and Wednesday. Overall, we loved our week there and look forward to our next time at the beach with you!
Séjour de 5 nuits en mai 2024

8/10 Bien

dale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

George

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No drawers in bedroom. Toilet to low. Toilet paper in accessible. Room was not worth price. Staff not very responsive.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Taylor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

Greg

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Don’t waste your money. This place is a crap hole. The check-in staff is rude.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was lovely. Everyone was helpful and nice. We had an issue with our shower not draining properly, even after someone came to check it. Asked for more towels and pillows, they were brought up in a timely manner. The valet was great, they always opened my car door for me and they were quick about getting our car when I requested it through the app. The pool, lobby and outdoor spaces were beautiful. Loved the Starbucks in the lobby. We will be back to this resort again. *There were machines on the beach replenishing the sand so we couldn’t use the beach directly behind the resort but truly we’re not upset as this needs to be done.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wife and I loved the ambience, food, entertainment and helpfulness of all the staff.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Winford H

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beautiful Property- Early Evening entertainment on the outdoor patio made it a perfect stay. Happy Hour made it even better. Mandatory valet was a bit expensive but they were so responsive to bring our car when requested, never had to wait.
Séjour de 2 nuits en avril 2024

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was always helpful and friendly. The room was well maintained. We enjoyed the full complimentary breakfast and manager's cocktails every evening.
Séjour de 4 nuits en avril 2024

4/10 Médiocre

Christopher

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We purchased an ocean view suite, but when we got there they were working on the beach directly in front of us with several earth moving machines( that were very noisy) that worked day and night, with spotlights at night that shown into our suite. Therefore no beach access and no being able to listen to the waves. Due to the noise and the lights at night the use of the balcony was limited. We paid premium dollar for this suite for the view and balcony, and we did not see or use either! We were not told that this major work was going on until the DAY WE ARRIVED, so no way to cancel, which we would have done. We had email conversations with the management, we told them what we thought was a fair price to make up for these issues, they said they would get back to us, NEVER DID. What a way to run a major hotel chain! Needless to say we will not be staying at a Hilton hotel again, and will spread the word to my family and friends. By the way we are Hilton Honors members.
Séjour de 2 nuits en avril 2024

2/10 Horrible

Shelbey

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The entire property was under construction. All you heard was construction site noises, banging on metal and tractors outside with beeping. Double check they aren’t doing construction before you go. The pool bar was closed, staff didn’t come out till like 10-11am to start taking orders. All they did for us was refund the 20$ resort fee. 5am construction wake up times
Séjour de 3 nuits en avril 2024

10/10 Excellent

Jeffrey

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The bar was nice
Séjour de 2 nuits en avril 2024

10/10 Excellent

Josephine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First off let me preface this review by saying we had a great time. The property was fantastic, the food was excellent and the staff were very helpful and friendly. The thing I was not happy about was the beach was closed. Now I understand that they are trying to reclaim the beach because of the hurricane but this should have been noted on the website that there is a possibility the beach would be closed. They tried their best with providing a shuttle but who wants to do that? On the website they only stated there would be construction and some noise but nothing on there that states the beach can possibly be closed so you will need to be shuttled back and forth to another area and you need to pay for your umbrellas, etc. Needless to say, I probably would have considered another property if we were forewarned. We mostly just stayed by the pool and listened to the bulldozers working all day. No biggie, we had fun either way!
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Dorleen

Voyage en famille
Les points forts : Propreté et équipements
The property is beautiful and so is the area around. Unfortunately the beach was being worked on and there were construction trucks working the whole time we were there. This made it difficult to hang out by the pool (noise and beeping) and the beach at the hotel was closed. It would have been good if the hotel had notified us prior to our arrival of this issue and given us a chance to cancel. Very disappointing as we could have gone anywhere else.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Kristin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love everything about this place. The customer service was amazing, we were early and able to valet park and enjoy the hotel amenities before our room was ready. I loved that, the only downside is the beach access was closed, it was loud machinery all day and night. Other than that we had an amazing stay. The hotel did shuttle and back and forth to the beach. Overall great stay.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Gayle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Picked this property for beach access. We did not get the room we reserved. The hotel blamed Expedia. They said they were full up and could not change rooms. BEACH CLOSED FOR CONSTRUCTION! NO BEACH ACCESS AND NOISY. Noise continued all day and night. We were not offered a discount for the wrong room. We should have been given the opportunity to cancel, which i would have done! NOT HAPPY!
Séjour de 2 nuits en avril 2024

2/10 Horrible

Sara

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I paid extra for the ocean view balcony room on Expedia in advance. I received a regular room with no balcony and no ocean view. The hotel was overbooked and unable to give a refund for the difference because I booked with Expedia.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Adrianne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice for my family
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Caren

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rented an oceanfront hotel with Balcony. Paid for a more expensive hotel right on the beach for easier access. Guess what , the beach was closed. Still had to paid the same. Arrived to hotel and was surprised when they said I needed to pay an additional $670.00 . $36.00 per day for parking at the expensive hotel I already paid for. Valet parking only. Every time I needed my car I had to tip. I tipped $5 two or three times a day and even got a text telling me to be sure and tip each time they had to retrieve my car , but the text had an amount of $7.00. The guy checking me in was not a friendly person. The rest of the staff was awesome. Very polite. If you stay at the Embassy suite hotel be prepared for check in. When they put a hold on your card they don’t just put a hold on it , they actually draw the money out. $400 in case you tear up the room. They did put it back into my account after checkout. Don’t forget as you checkout you also have to pay $97 fee. I probably will refuse to ever stay at this hotel again. $1300 for four nights and a surprise $670 more upon check in. The hotels nice but the Beach was closed . We had to take a shuttle to another beach. Not to mention the construction that was going on at this beach. All night long heavy equipment beeping non stop for many hours. When I rented the room it said on the website construction on beach would be finished weeks before. It was not and I had no idea until I drove 10 hours for this vacation.
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

kimberly

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Te property itself is beautiful. However beach refurbishment was going on which they did let us know about a head of time. However, the outside bar was closed and being renovated. You couldn’t even lie by the pool and relax without hearing banging on metal for more than an hour. This was not disclosed to us beforehand. When I told them at checkout the response was we didn’t know either. Wow ok then. Room was never cleaned other than bed made once and trashcans emptied once. Floor was never cleaned or the shower our entire stay. Had to find room towels on two different occasions. Called front desk on one of these occasions and said they would bring some right up. 2 plus hours later we came home after dinner and they were finally left. Too late, I had already found one of the cleaning crew and got towels myself from them. On a good note..breakfast was fantastic and I loved Starbucks being there too.
Séjour de 5 nuits en avril 2024

8/10 Bien

Elizabeth Sarullo, Riverside

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property, pool area. Great free breakfast. Walls a bit thin could hear neighbors, but all in all we had a great stay. Once the beach restoration is complete I would return.
Séjour de 5 nuits en mars 2024

10/10 Excellent

Ania

Everythings
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Kim

The construction around the hotel was terrible. We couldn’t walk right off the hotel property onto the beach. The hallways smelled like urine, now accepting dogs. Several weddings prevented us from full access to the hotel. Happy hour drinks were terrible and the first night’s happy hour food was stale.
Séjour de 3 nuits en avril 2024

10/10 Excellent

kristin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
it was great
Séjour de 6 nuits en mars 2024

10/10 Excellent

Dustin

Séjour de 3 nuits en avril 2024

2/10 Horrible

Katherine

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
450-680$ average per night doesn’t work at all I spent 1300$ for 2 nights was completely awful ,don’t waste your money and time here ,jacuzzi always packed,pool area close at 7 pm ,beach area is on construction is a completely mess ,free breakfast?ok wait for your old bread,cold coffee ,prepared yourself for 38$ per stay for parking there’s not other options, I feel cheated with this hotel, never again !
Séjour de 2 nuits en mars 2024

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was so friendly and accommodating! Highly recommend!
Séjour de 2 nuits en mars 2024

10/10 Excellent

Chante

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and helpful staff. Clean and laid back. Kids had a blast with all the activities and I didn't find valet parking to be a hassle as I anticipated. We will stay there a gin
Séjour de 3 nuits en mars 2024

10/10 Excellent

Dan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved our stay at this beautiful resort. Great views all around the property, especially at sunrise. Big, clean pool accompanied by plenty of chairs to lay out. Service at the resort, including attached restaurants, was great — especially Frankie. All of her suggestions were spot on. Nonnas Trattoria in St. Augustine was excellent, as was Sunset Grille on A1A near the resort. Would definitely stay here again!
Séjour de 6 nuits en mars 2024

6/10 Satisfaisant

Joseph

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
They would not let us check in until exactly 4pm. Things I wish we would have reviewed before booking. 1. If you drove here you must valet your vehicle for a fee plus obvious tip every time you need vehicle. 2. Beach is washed out. ( not their fault) 3. Pool only open until 7pm. Because the air was cool I wanted to use the outdoor jacuzzi at around 8pm. But couldn’t.

10/10 Excellent

Megan

Voyage en couple
Les points forts : Équipements
Amazing place!! This will now be our new hotel to stay at every-time we come to St. Augustine! The staff went way over and beyond what we have ever seen at a hotel! We have been telling many friends and family about this hotel! Thank you so much for making our experience amazing!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent food with gluten free choices. Good breakfast each mornkmg. Comfortable room with nice view. All staff were so nice and friendly.
Séjour de 3 nuits en mars 2024

8/10 Bien

Kenel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the fact that the hotel has a lot of space both indoor and outdoor to relax with family members. We booked the hotel because of its easy access to the beach. However, when we checked in, we were told that the beach has been washed away by a storm. That was disappointing. We didn't like the fact that we had to pay for valet parking. that should have been included in the room rental.
Séjour de 5 nuits en mars 2024

10/10 Excellent

Sharon

Séjour de 5 nuits en mars 2024

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Krista

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Bianca

Voyage en famille avec de jeunes enfants, Voyage en famille
Housekeeping was not good. Cook at the omelette station was very rude.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Danielle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highlight of our stay was Trevor at the front desk. He was incredibly friendly and attentive from the start and my five year old looked for him to say hi every time we passed the lobby. The entire staff were hospitable, gracious, and friendly. We can’t wait to come back when the beach is open. Thanks for an awesome spring break!
Séjour de 4 nuits en mars 2024

8/10 Bien

Nancy

Voyage en couple
The pool area and beach were fantastic and beautiful.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Rhonda

Voyage en famille avec de jeunes enfants
Awesome place to stay.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome experience
Séjour de 2 nuits en mars 2024

10/10 Excellent

Joel, Rego Park

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

10/10 Excellent

jill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice property and great location.
Séjour de 3 nuits en mars 2024