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Avis sur Courtyard by Marriott St Augustine I-95

3 out of 5
Courtyard by Marriott St Augustine I-95
2075 State Road 16, St. Augustine, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 540 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 309 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 84 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 1001." "

9,0/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Daniel

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prix & proximité du centre ville 🏙
Séjour de 1 nuit en mai 2022

4/10 Médiocre

Michel

Voyage en couple
Les points forts : Personnel et service
Table pas nettoyée coût du séjour dispendieux
Séjour de 1 nuit en avril 2022

10/10 Excellent

Raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Natasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en décembre 2023
Réponse de Becca Markel, AGM le 17 avr. 2024
Thank you for the wonderful review. We are happy to know that you enjoyed your stay with us and that the team is friendly. We strive to be the best. Have a great day. Hope to be able to accommodate you and your family in the future.

8/10 Bien

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and pleasant staff
Séjour de 2 nuits en mars 2024
Réponse de Becca Markel, AGM le 10 avr. 2024
Yay!! Thank you for your response. We are glad to know that you enjoyed your stay and that our team is pleasant. Have a great day.

10/10 Excellent

Angelia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mars 2024
Réponse de Becca Markel, AGM le 10 avr. 2024
Good morning, thank you for the wonderful response. We are so glad that you had a pleasant stay with us. We look forward to seeing you in the future. Stop by the desk and say hi. Have a great day.

10/10 Excellent

Yoel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Becca Markel, AGM le 12 mars 2024
Thank you for the awesome score. We love when our guest enjoy their stay at our hotel. Have a great day.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was exceptional.
Séjour de 1 nuit en mars 2024
Réponse de Becca Markel, AGM le 7 mars 2024
Thank you so much. We are so happy knowing that you had the best stay. Have a great day.

10/10 Excellent

Michele

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, comfortable beds and friendly staff! Quick drive to beach, historic district and outlet store shopping. We’ll be back!
Séjour de 1 nuit en février 2024
Réponse de Becca Markel, AGM le 26 févr. 2024
Thank you for the positive response. We are so please that you had a wonderful stay with us. We look forward to accommodating you in the future. Have a great day.

10/10 Excellent

Richard

Séjour de 1 nuit en février 2024
Réponse de Becca Markel, AGM le 13 févr. 2024
Thank you for the great response. We look forward to the positive feedback. Have a great day.

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Becca Markel, AGM le 13 févr. 2024
Thank you so much for the response. We enjoy the positive feedback. Have a great day.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
easy check in, good location
Séjour de 1 nuit en février 2024
Réponse de Becca Markel, AGM le 8 févr. 2024
Thank you. We appreciate you for the wonderful response. We hope to be able to accommodate you again. Have a great day.

10/10 Excellent

Vicki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone here was super accomodating when we needed a late check out. Smiles, conversation, food options! Great place to stay
Séjour de 2 nuits en janvier 2024
Réponse de Shirley le 4 févr. 2024
We appreciate the wonderful review. We look forward to seeing you in the future. Have a great day.

10/10 Excellent

Antonela

Séjour de 1 nuit en janvier 2024
Réponse de Becca Markel, AGM le 26 janv. 2024
So awesome to hear that you enjoyed your stay with us. We hope to see you in the near future. Have a great day.

10/10 Excellent

Eliett

Voyage en couple
Les points forts : Équipements
I like that the property was situated near by the historic town.
Séjour de 2 nuits en janvier 2024
Réponse de Becca Markel, AGM le 26 janv. 2024
Thank you. We are just close enough but still far enough to be out of the way. We are happy to know that you enjoyed your stay with us.

10/10 Excellent

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Becca Markel, AGM le 26 janv. 2024
Yay. We appreciate the wonderful review. We look forward to seeing you in the future. Have a great day.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Becca Markel, AGM le 11 janv. 2024
Thank you for your response. We appreciate you and value your opinion. We look forward to having you in the future. Have a great day.

2/10 Horrible

Robert

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not good
The room’s shower took a while to warm up. Hotel staff aware and declined to switch rooms. Room way too small. Parts of room dated. No free breakfast despite over $200.00!per night during New Years. Overall, poor experience.
Séjour de 4 nuits en décembre 2023
Réponse de Becca Markel, AGM le 10 janv. 2024
Thank you for your response. I apologize for the lack of communication and also the not so pleasant stay that you had with us. We did have a mechanical issue with the hot water around the time of your stay and understand the hot water heater was being upgraded. We missed the beat by not informing you properly. We hope that you may give us another chance in the future to make this up to you. Have a great rest of your day.

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight
Great restaurant and food!
Séjour de 1 nuit en janvier 2024
Réponse de Becca Markel, AGM le 10 janv. 2024
Thank you for the positive feedback. WE are glad you enjoyed your stay with us.

10/10 Excellent

Maryann

Séjour de 1 nuit en janvier 2024
Réponse de Becca Markel, AGM le 10 janv. 2024
Thank you. We are so happy you enjoyed your time with us and we look forward to having you again in the future. Have a great day.

6/10 Satisfaisant

Marco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Price was abobe average
Séjour de 1 nuit en décembre 2023
Réponse de Becca Markel, AGM le 10 janv. 2024
Thank you for your response. We appreciate you. Have a great day.

6/10 Satisfaisant

Joe

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I booked 4 rooms at this property for a family stay. Despite paying for 4 identically listed rooms we received different variations scattered about. There was a room on the first, one on the second and 2 on the third. The rooms on the first and second floors had good hot water flow, the rooms on the 3rd floor vary. Either the rooms on the far end do not have good hot water flow in general, or Room #340 simply has bad plumbing. Paint is falling form the ceiling in the bathrooms, granted this is expected in a quick stay hotel such as this one but as in all hotels, there should be a greater emphasis on maintenance since profit margins are more than sufficient for this in their budgets & in turn would make for happier customer's. All in all, its a good hotel, but it could be a lot better.
Séjour de 2 nuits en décembre 2023
Réponse de Becca Markel, AGM le 4 janv. 2024
Thank you for your survey. Surveys are how we are better prepared to improvements at our hotel. I apologize for the not so pleasant stay you had with us. I have made the maintenance engineer aware of the above issues. We were having the hot water fixed during your stay, as to the reason it was not flowing properly, it is fixed now. We look forward to seeing you again in the future. Have a great day.

10/10 Excellent

Go

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was far from the historic area and we couldn’t find a shuttle bus. Dining options around the hotel are almost none. The closest restaurant is 5 miles
Séjour de 3 nuits en décembre 2023
Réponse de Becca Markel, AGM le 4 janv. 2024
Good morning, thank you for the response. We are appx 15 minutes from the historic district, we also have many dining options near by just not many local dining options. We wish we had more closer by as well. I am otherwise glad you enjoyed your stay with us. We definitely look forward to having you stay with us again. Stop by the desk and ask one of us for some cool dining places that we love. Have a great day.

2/10 Horrible

Jose

Voyage en famille
Les points faibles : Propreté
Our room was absolutely gross! Hairs all over the bathroom, rust spots in the shower. Shower drain kept backing up and shower head was working at 50 Percent. The light fixture around mirror was all rusted. The mat for the shower was suppose to be white however, it was a dull grey!!! Poor lighting. The pillows smelled like bad body odor. The sheets and covers smelled too. Will never go back to this property!!!
Séjour de 2 nuits en décembre 2023
Réponse de Becca Markel, AGM le 4 janv. 2024
Good morning, I apologize for the not so good experience you had during your stay with us. Thank you for response. I have let my Housekeeping manager and Maintenance manager know of the issues you had so they can correct them. We hope you will give us another opportunity and stay with us again so you can see the improvement. Have a great day.

10/10 Excellent

Brooke

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is beautiful and the room layout is very nice!! Very clean all over. The hot tub was great. Front desk staff were very nice. Highly recommend turning the AC down much lower than you would at your house (it was warm in our room until we turned the AC on 68). Will definitely be staying here again.
Séjour de 2 nuits en décembre 2023
Réponse de Becca Markel, AGM le 31 déc. 2023
Thank you so much. We appreciate you and value you. Happy New Year.

10/10 Excellent

Jennifer, NY

Séjour de 1 nuit en décembre 2023
Réponse de Becca Markel, AGM le 31 déc. 2023
Thank you so much. We appreciate you.

10/10 Excellent

DIANA

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great services; clean
Séjour de 1 nuit en décembre 2023
Réponse de Becca Markel, AGM le 27 déc. 2023
Thank you so much.

10/10 Excellent

Kiet, port st lucie

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Becca Markel, AGM le 27 déc. 2023
Thank you so much.

10/10 Excellent

Yanet

Séjour de 3 nuits en décembre 2023
Réponse de Becca Markel, AGM le 26 janv. 2024
Thank you. We are happy to know that you enjoyed your stay with us. Have a great day.

10/10 Excellent

william l.

Séjour de 1 nuit en décembre 2023
Réponse de Becca Markel, AGM le 31 déc. 2023
Thank you for the positive feedback.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Second stay here so I will just highlight the few items we found unsatisfactory: 1. No exhaust in the bathroom. Shower fogged everything up. 2. Sink designed for tall people, not average or short. Sink bowl too far from the edge. 3. Body soap dispenser was empty. Nothing I could do since I was in the middle of my shower when I realized there was no soap. Everything else about the hotel is good. I would stay again if in the area.
Séjour de 1 nuit en décembre 2023
Réponse de Becca Markel, AGM le 27 déc. 2023
Thank you for your response. I am sorry to hear you had issues and I assure you that I will address them. We hope the next visit will be far beyond your previous. Have a great day.

10/10 Excellent

chang jin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en décembre 2023
Réponse de Becca Markel, AGM le 27 déc. 2023
Thank you.

10/10 Excellent

Willard, Wilmington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the nicest Courtyard’s by Marriott that we have stayed at. Staff was great, room was well layed out. Nice place to spend a night.
Séjour de 1 nuit en décembre 2023
Réponse de Becca Markel, AGM le 27 déc. 2023
We are so happy that you enjoyed staying with us. Come again soon.

10/10 Excellent

Kaitlyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was so friendly and inviting. Also went above and beyond with it being our anniversary
Séjour de 2 nuits en décembre 2023
Réponse de Becca Markel, AGM le 27 déc. 2023
This is awesome. Happy Anniversary again from us. We are so happy you had a great stay.

10/10 Excellent

Mauricio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Becca Markel, AGM le 27 déc. 2023
Thank you. We are happy that you have a good stay with us. Hope you choose to stay with us in the future.

10/10 Excellent

Shawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room and great staff. Will stay again when I'm in St. Augustine, Fla.
Séjour de 2 nuits en novembre 2023
Réponse de Becca Markel, AGM le 30 nov. 2023
Thank you Shawn. We appreciate the wonderful feedback. Guest like you make this all worth it. We look forward to having you come back to stay with us in the future.

10/10 Excellent

Walter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean hotel and friendly environment
Séjour de 1 nuit en novembre 2023
Réponse de Becca Markel, AGM le 29 nov. 2023
Thank you for your great response. We are happy that you had a great stay with us and look forward to seeing you in the future.

10/10 Excellent

Dawnna

Séjour de 1 nuit en novembre 2023
Réponse de Becca Markel, AGM le 27 déc. 2023
Thank you. We are so happy you had a great stay.

10/10 Excellent

Sergey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Becca Markel, AGM le 14 nov. 2023
Good morning. We are happy that you had a enjoyable stay. We look forward to seeing you in the future.

8/10 Bien

Patricia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Work out good for our family
Séjour de 3 nuits en novembre 2023
Réponse de Becca Markel, AGM le 14 nov. 2023
Thank you. So happy you enjoyed your stay.

10/10 Excellent

Evasio

The personnel are good.
Séjour de 6 nuits en novembre 2023
Réponse de Becca Markel, AGM le 14 nov. 2023
Good morning. We are happy to hear you had a great stay. See you soon.

8/10 Bien

Josie

Voyage en couple
Les points forts : Personnel et service et équipements
Stayed for a week while my husband was at a training. The room was pretty clean and quiet. I was able to work during the day. There are also near by quick service restaurants to enjoy.
Séjour de 1 nuit en octobre 2023
Réponse de Becca Markel, AGM le 7 nov. 2023
We are so happy to hear you enjoyed your stay as well as being comfortable. We hope we can accommodate you in the future. Have a great day.

10/10 Excellent

Susan

Very clean!
Séjour de 1 nuit en novembre 2023
Réponse de Becca Markel, AGM le 7 nov. 2023
Awesome. Thank you for your response. We love to hear that our guest have had an enjoyable stay. We hope to see you in the future.

8/10 Bien

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Handicapped room was great and quiet. Did not like a charge on our bill for some one else’s breakfast-called it to the lady at the desk-she said they would remove the charge and email me the correct receipt-still waiting for corrected receipt
Séjour de 1 nuit en octobre 2023
Réponse de Becca Markel, AGM le 7 nov. 2023
Thank you for letting us know you enjoyed your stay. I am also checking to see if this charge was taken care of. I hope to see you in the future.

10/10 Excellent

Muriel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything seems clean and very well cared for. To me that means a lot. Much better than other hotels I’ve stayed at. Thank you for caring for your customers.
Séjour de 1 nuit en novembre 2022
Réponse de Becca Markel, AGM le 30 oct. 2023
Thank you for the positive feedback. We are happy that you enjoyed your stay. Our customers are first priority. See you soon.

10/10 Excellent

tracey, Frederick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New, very clean comfortable for a great price. Nice helpful staff
Séjour de 2 nuits en octobre 2023
Réponse de Becca Markel, AGM le 24 oct. 2023
Thank you!! We try to be as good and awesome as our guest. Glad you enjoyed your stay. Have a great day.

10/10 Excellent

Sidney

Séjour de 1 nuit en octobre 2023
Réponse de Becca Markel, AGM le 24 oct. 2023
Thank you for the wonderful response. Guest satisfaction is our main priority. Have a great day, see you soon.

4/10 Médiocre

JEROME

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Property needs severe upgrade and modernization, i.e. air conditioning, walk-in showers, better matresses, additional pillow choices besides feathered pillows...
Séjour de 2 nuits en octobre 2023
Réponse de Becca Markel, AGM le 24 oct. 2023
Good afternoon, We appreciate your feedback. We can not improve without our guest reviews. Happy to say that we have all new beds, pillows options are brand standards, either soft foam or feather and we are working on new ac units now. We hope our future looks bright and we get rid of all tubs. Have a great day.

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Becca Markel, AGM le 24 oct. 2023
Thank you for the great response, we appreciate you. See you soon.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was very clean, the staff excellent, polite & helpful . The only issue was the bed, the mattress needs to be changed very uncomfortable. I had back pain. I would stay in this hotel again.
Séjour de 3 nuits en septembre 2023
Réponse de Becca Markel, AGM le 25 sept. 2023
Good morning, Thank you for the feedback. I am happy to let you know we now have new beds. When you come back you will have a great nights rest. Have a good day.