Chambre Standard, 2 grands lits, non-fumeurs, réfrigérateur et four à micro-ondes | Literie de qualité supérieure
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Avis sur Best Western Historical Inn

2.5 out of 5
Best Western Historical Inn
2010 N Ponce De Leon Blvd, St. Augustine, FL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 465 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 122 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1001." "

8,2/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Joël

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle place proche de tout
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 13 mars 2024
Dear Joël,Hello! We're delighted to hear that you found our location convenient and our surroundings beautiful! It's our aim to provide a pleasant experience with easy access to nearby attractions. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager BWHI le 25 févr. 2024
Dear Barbara, Wow! Thank you so much for the stellar rating! We're thrilled to have exceeded your expectations during your stay. Delivering top-notch service and creating memorable experiences for our guests is what we strive for. We can't wait to welcome you back for another fantastic stay in the future! Sincerely, Hotel Management

6/10 Satisfaisant

sylvie

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
La propreté est discutable … les bases de lits et les sols étaient dans un état limite acceptable. Première fois que j’ai à débourser un frais de stationnement à l’hôtel. C’est d’évidence que nous arrivons à l’hôtel en voiture !!!!
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 13 janv. 2024
Dear Sylvie,We apologize for the cleanliness concerns and the inconvenience of a parking fee. Your feedback is crucial, and we'll address the cleanliness issues promptly to ensure a more satisfying stay in the future. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience.Sincerely, Hotel Manager

6/10 Satisfaisant

Alain, Boisbriand

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Yes
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 29 sept. 2023
Dear Alain,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Bien

GUY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 13 mars 2023
Dear Guy,Thank you for staying with us, and for your 8-star rating! It means a lot to us. We appreciate your feedback, and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
presque tout
Séjour de 1 nuit en mars 2022
Réponse de Hotel Manager le 2 juin 2022
Salut Jean, Merci pour le séjour et les gentils commentaires.Il est bon de savoir que vous avez eu une expérience satisfaisante. C'est un privilège pour nous d'avoir des invités comme vous.Nous nous réjouissons de votre prochaine visite. Sincèrement, Directeur de l'hôtel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de BM le 14 août 2019
Thank you for your review of our hotel. We are glad that you enjoyed your stay and we hope to see you again in the future.

4/10 Médiocre

Aline

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel ressemblant à un motel bas de gamme Odeur de moisissure dans la chambre insoutenable Chambre muet pas très propre Situé sur une voie rapide très bruyante
Séjour de 1 nuit en août 2019
Réponse de bm le 14 août 2019
Thank you for your review of our hotel. We apologize that you did not enjoy our property.

8/10 Bien

Sylvie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confortable et propre
Bien confortable Malheureusement nous n’avons pu profiter de la piscine.....
Séjour de 1 nuit en avril 2019
Réponse de BM le 20 avr. 2019
Thank you for your review of our hotel. We are sorry to hear that you were not able to enjoy our pool. We hope to see you again in the future.

10/10 Excellent

Louise

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
It was quite
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Louise,Thank you for your feedback! We're glad to hear that you had a quiet and peaceful stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thank you. Very pleased with the help
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Evelyn,You're very welcome! I'm delighted to hear that you are pleased with the assistance provided. If you have any more questions or need further help in the future, feel free to reach out. Thank you for your kind words, and we appreciate your feedback. Have a wonderful day!Sincerely, Hotel Manager

8/10 Bien

alexander

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice, friendly people. no problems with my dog
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Alexander,We're delighted to hear that you found our staff to be nice and friendly, and that your stay with your dog went smoothly. Providing a welcoming environment for all our guests, including furry ones, is important to us. Thank you for your kind words, and we hope to welcome you and your pup back again soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Jeffrey D

Staff was nice room was out dated
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Jeffrey D,Thank you for your feedback. We're glad to hear that you found our staff to be nice. We apologize if the room didn't meet your expectations in terms of being outdated. Your comments are valuable to us as we continuously strive to improve our accommodations. We'll take your feedback into consideration to enhance the quality of our rooms for future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Barbara

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay and the staff was fantastic!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Barbara,We're delighted to hear that you had a great stay with us and that our staff exceeded your expectations! Providing exceptional service is what we strive for, and we're thrilled that our team made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Virginia

Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Virginia,Thank you for your rating of 5 out of 5. We greatly appreciate your positive feedback. If there's anything else we can assist you with or any suggestions you have for further improvement, please feel free to let us know. We value your support and hope to serve you again in the future.Sincerely, Hotel Manager

8/10 Bien

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to Fountain of Youth Park
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Wendy,Thank you for your review! We're thrilled you enjoyed your stay close to Fountain of Youth Park. We aim to provide a comfortable experience near St. Augustine's treasures. We appreciate your feedback and hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Deborah,We're delighted to receive a perfect rating from you! Providing exceptional service is our goal, and we're thrilled to know we achieved it during your stay. Thank you for choosing our hotel, and we can't wait to welcome you back for another outstanding experience.Sincerely, Hotel Manager

10/10 Excellent

Yanira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel was very helpful and friendly.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Yanira,Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our personnel and that they were able to assist you in a helpful and friendly manner. Providing excellent service to our guests is our top priority, and we're thrilled that our team met your expectations. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Viktoryia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Vicktoryia,We really appreciate your excellent feedback. That you had such a wonderful experience with us makes us very happy, and we sincerely appreciate your flawless rating. We're happy that you had a great experience with our team, who take great pride in offering exceptional hospitality. We hope to have you visit us again soon for another amazing experience.Sincerely, Hotel Manager

8/10 Bien

Sharon

Voyage en famille
Les points forts : Personnel et service
Just don't like the doors facing outside
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Sharon,Thank you for your feedback. We appreciate your input regarding the location of the doors facing outside. We understand that this may not be to everyone's preference, and we apologize for any inconvenience it may have caused during your stay. Your feedback helps us to continuously improve, and we will take it into consideration as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bien

Abigail

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is safe and quiet.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Abigail,We're glad to hear that you found our property to be safe and quiet. Providing a secure and peaceful environment for our guests is a top priority for us. If there's anything else we can do to enhance your stay or if you have any further feedback, please feel free to let us know. We appreciate your review!Sincerely, Hotel Manager

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property well kept lobby area very nice and clean.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 24 avr. 2024
Dear Anthony,We're thrilled to hear that you enjoyed the well-kept property and our clean lobby area. Thank you for taking the time to share your positive experience and for awarding us a perfect score. We strive to provide a welcoming and comfortable environment for all our guests, and we look forward to hosting you again soon!Sincerely, Hotel Manager

8/10 Bien

Jeannette

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was located close to trolley and area attractions.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Jeannette,Thank you for your 4 out of 5 rating! We're pleased to hear that you found our property conveniently located near the trolley and area attractions. Providing easy access to local amenities and attractions is important to us, and we're glad that you enjoyed this aspect of your stay. If there are any areas where you feel we can improve to earn that perfect 5, please feel free to share your feedback with us. We appreciate your support and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Bien

hayden

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall not bad at all for the money.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Hayden,We're delighted to hear that you found value in your stay with us! Thank you for sharing your positive feedback. If there's anything specific you believe we can improve upon to earn that extra star next time, please don't hesitate to let us know. We appreciate your patronage and hope to exceed your expectations in the future!Sincerely, Hotel Manager

10/10 Excellent

Laura, Miami

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super good
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Laura,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Bien

Marilene

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Marilene,Thank you for taking the time to share your rating. We're glad you had a positive experience overall during your stay. If there's anything specific you think we could improve upon to earn that fifth star next time, please let us know. We value your feedback and hope to welcome you back again in the future!Sincerely, Hotel Manager

8/10 Bien

olga

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Olga,Thank you for your rating! We're glad to see you had a positive experience overall. If there's anything specific you think we could improve upon to make your next stay even better, please feel free to let us know. We value your feedback and hope to welcome you back for an even more enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Médiocre

Julia

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Julia,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

May

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear May,We were pleased to know that you enjoyed an excellent stay at our hotel. We are dedicated to giving our guests the finest service possible. Your perfect review are an affirmation of our efforts, which encourage us to continue doing our best for you. We hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Tury

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mars 2024
Réponse de General Manager BWHI le 4 avr. 2024
Dear Tury, Thank you for your perfect rating and kind words! We're delighted to hear that you found our hotel beautiful and well-maintained. It's wonderful to know that you enjoyed your stay with us and that you would choose to stay again in the future. We look forward to welcoming you back for another fantastic experience! Sincerely, Hotel Manager

2/10 Horrible

Deily

Les points faibles : Infrastructures et conditions de l’hébergement
Al llegar no la habitación estaba sucia y no habian toallas. Además en el check in querían darme una habitación con cama king y mi reserva claramente decía dos camas queen. En fin una mala experiencia
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Deily,We're truly sorry to hear about your disappointing experience upon arrival. Your feedback regarding the cleanliness of the room and the discrepancy with your reservation is concerning and not reflective of the high standard of service we aim to provide. We apologize for any inconvenience and frustration caused by these issues. Rest assured, we'll address these matters with our team to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to make it right for you during your next visit.Sincerely, Hotel Manager

8/10 Bien

Susan

Location not as described. It is 1.5 m from historic area you are also charged for parking. The staff was excellent, rooms very clean.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Susan,Thank you for sharing your feedback with us. We're glad to hear that you found our staff excellent and the rooms very clean. However, we apologize for any confusion regarding the location description and the parking charges. Your comments will be taken into consideration for future improvements. We appreciate your rating and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bien

William

Voyage en famille
Les points forts : Équipements
👍
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear William,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

MELISA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and very well kept up! Would definitely stay again!
Séjour de 4 nuits en février 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear MELISA,Thank you for your perfect rating and kind words! We're delighted to hear that you found our hotel beautiful and well-maintained. It's wonderful to know that you enjoyed your stay with us and that you would choose to stay again in the future. We look forward to welcoming you back for another fantastic experience! Sincerely, Hotel Manager

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The best
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear Daniel,Thank you for your perfect rating! We're thrilled to hear that you had an exceptional experience with us. Providing the best service possible is our goal, and we're delighted that we were able to meet your expectations. Your satisfaction means everything to us, and we look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay with the family. Comfortable rooms and clean property.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Vanessa,We're delighted to hear that you and your family had a great stay with us! Providing comfortable and clean accommodations is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you all back again soon!Sincerely, Hotel Manager

10/10 Excellent

Ingrid

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Perfect location
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Ingrid,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

JULIETA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is ok.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear JULIETA,Thank you for your review! We're glad to hear that your stay met your expectations. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Kurt

Les points forts : Propreté et personnel et service
smell. noisy
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Kurt,We apologize for any inconvenience caused by the odor and noise during your stay. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Liesbeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 29 mars 2024
Dear Liesbeth,Greetings! Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your perfect rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely, Hotel Manager

10/10 Excellent

Ute in

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Es war sehr sauber und die Sehenswürdigkeiten gut zu Fuß erreichbar. Frühstück auch wesentlich besser, als für den typisch amerikanischen Standard zu erwarten
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 28 mars 2024
Dear Ute in,Thank you for sharing your experience. We're glad to hear that you found the hotel to be clean and conveniently located. It's great to know that you enjoyed the breakfast as well. We appreciate your feedback and hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Jeismari, Orlando

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I stayed here for two nights. Check in was easy and quick. Staff was super friendly. Parking is $10 and fills up quickly. Overall, we enjoyed our stay. We only needed a place to sleep and shower since we were out and about and this was a good choice for that. The only negative thing is that the AC in the room wasn't the best.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 28 mars 2024
Dear Jeismari,Thank you for sharing your feedback! We're delighted to hear that you and your family enjoyed your stay overall, and we appreciate your compliments regarding the easy check-in process and friendly staff. We apologize for any inconvenience caused by the AC in your room and will address this issue promptly. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

8/10 Bien

Carol

Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Carol,Thank you for sharing your feedback! We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve, please feel free to let us know. Your input is valuable to us as we strive to enhance our guest's experiences. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Debbie

Les points forts : Propreté
Very friendly staff and loved the cleanliness and look of room
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Debbie,Thank you for your glowing review! We're delighted to hear that our friendly staff made your stay enjoyable and that you appreciated the cleanliness and aesthetics of your room. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic experience!Sincerely, Hotel Manager

8/10 Bien

John, Wahpeton

Voyage en famille
Nice location. Dated but not inconsistent with the price.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear John,We appreciate your feedback and are glad to hear that you found our location favorable. While we understand your observation about the dated aspects, we strive to provide value for our guests. Thank you for recognizing the alignment between our pricing and offerings. We hope to welcome you back for another pleasant stay soon!Sincerely, Hotel Manager

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They had a pool and great hot tub!!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Deborah,Thank you for your fantastic review and perfect rating! We're delighted to hear that you enjoyed our pool and hot tub facilities during your stay. Providing a relaxing and enjoyable experience for our guests is our top priority, and we're thrilled that you had a great time. We hope to welcome you back for another refreshing stay in the future!Sincerely, Hotel Manager

8/10 Bien

Pattiann

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The continental breakfast every morning was wonderful, the staff was very friendly and welcoming, however, I did have problems with the cleanliness of my room. There was a hair in the shower from the previous occupant. They did not wipe down the desk area with a sink area, and when I did complain they used so much bleach in the room I could not breathe and it still wasn't totally clean.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Pattiann,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our continental breakfast and found our staff to be friendly and welcoming. However, we sincerely apologize for the cleanliness issues you encountered in your room. This is not up to our usual standards, and we're sorry for any inconvenience it caused. Your comments will be shared with our housekeeping team to ensure that such lapses are addressed and prevented in the future. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Marielen

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Property is very close to Historic downtown, we felt safe and quiet, however it is pretty run down. Looks like it was remodeled a few years back but there are many signs of humidity and mold growth, as well as being remodeled with very bad craftmanship. Needs better ventilation. Otherwise, staff eas very helpful and nice, breakfast was good.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Marielen,Thank you for sharing your feedback with us. We're glad to hear that you felt safe and appreciated the quietness of our property, as well as the convenience of our location near Historic downtown. However, we apologize for any inconvenience caused by the condition of the property. Your comments regarding humidity, mold growth, and craftsmanship will be addressed with our maintenance team to ensure improvements are made. We're pleased to hear that our staff was helpful and nice, and that you enjoyed the breakfast. Your feedback is valuable to us, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Dargel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 25 mars 2024
Dear Dargel,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your stay perfect or any suggestions you have for us to maintain this level of excellence, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Bien

Shaunak

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is conveniently located and very close to all the attractions. It is safe with a lot of families with young children staying at this property. The free breakfast is great! We got an early check in and late checkout which we appreciate. Two EV charging stations at the property were a major plus for us. The only negative point is the door to the bathroom is a barn door and is not comfortable when you are sharing the room with others. Overall our stay was very convenient and the staff were very nice.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Shaunak,Thank you for sharing your experience with us! We're delighted to hear that you found our property conveniently located and safe, with great amenities such as the free breakfast and EV charging stations. We're also glad that you appreciated the flexibility of the early check-in and late checkout. We apologize for any inconvenience caused by the barn door to the bathroom and appreciate your feedback on this matter. It's wonderful to hear that our staff were friendly and accommodating during your stay. We hope to welcome you back again soon for another convenient and enjoyable stay!Sincerely, Hotel Manager