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Avis sur Rusacks St Andrews

5 out of 5
Rusacks St Andrews
Pilmour Links, St. Andrews, Scotland

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 235 avis sur 296." "
Note des voyageurs de 8 (Bien), d’après 32 avis sur 296." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 296." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 296." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 296." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Patrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Robin Allan, Hotel Operations Manager le 7 août 2022
Hi Patrice, Thank you so much for taking the time to review your recent stay, I am so pleased to see that you really enjoyed your experience with us.

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is one of the most enjoyable stays I have ever had at a hotel. Beautiful common areas, incredibly comfortable accommodations and a staff that has been superbly trained in the art of SERVICE.
Séjour de 1 nuit en mai 2024
Réponse de Michaela le 19 mai 2024
Dear Jonathan,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Shirley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff!...beautiful place
Séjour de 1 nuit en mai 2024
Réponse de Michaela le 12 mai 2024
Dear Shirley,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Enrico

Séjour de 3 nuits en avril 2024
Réponse de Michaela le 26 mai 2024
Dear Enrico,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

6/10 Satisfaisant

Wyatt, Edmond

Les points forts : Propreté, personnel et service, équipements
Very disappointed in the shower in my room. Never had water and unable to shower.
Séjour de 1 nuit en avril 2024
Réponse de Michaela le 22 avr. 2024
Dear Wyatt,Thank you so much for taking the time to review your recent stay. I deeply regret any inconvenience you may have experienced regarding the temporary lack of water in your room. Please accept my sincerest apologies for any disruption this may have caused during your visit. Due to the nature of the building the water system may require a few additional minutes to restart but I would like to assure you that our Maintenance team working very hard to solve this issue. Also your next visit to St. Andrews, please reach out to me directly as Front of House Manager I am committed to ensuring that your future stay exceeds your expectations. I will personally oversee every detail of your reservation to ensure you have a most pleasant and seamless experience with us. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

James Ivey Beatty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking not so accommodating to guests unless you do the valet which is very costly.
Séjour de 5 nuits en mars 2024
Réponse de Michaela le 9 avr. 2024
Dear James, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Michaela le 27 avr. 2024
Dear Amy,Thank you so much for taking the time to review your recent stay. I am delighted to see that overall you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Kim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our first time staying at the property and from the moment we arrived at reception. The concierge took us to our room and showed us around. The room was comfortable and very well presented, with great amenities like coffee machine and ropes available. We had a pre dinner drink at the 18th Bar and Restaurant and dined locally at the Haar. In the morning we had a perfect seat overlooking the 18th and beach view. Friendly and welcoming staff, with great facilities. Really good location for walking around the town centre.
Séjour de 1 nuit en mars 2024
Réponse de Laura Gow le 31 mars 2024
Dear Kim,Thank you so much for taking the time to review your recent stay. I am delighted to see that you thoroughly enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely,Laura GowReception Manager

10/10 Excellent

Galia, Florham Park

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This is a fabulous property!! The hotel is absolutely gorgeous and luxurious. The rooms are decorated beautifully with very comfortable beds. The bathroom was sparkling clean. The food options were great. We had dinner and breakfast next morning and both meals were delicious. The staff was super friendly and went out of their way to give us recommendations for things to do/see and to show us how to get places! I highly recommend this hotel and hope to be back for a longer visit!
Séjour de 1 nuit en mars 2024
Réponse de Laura Gow le 29 mars 2024
Dear Galia,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely,Laura GowGuest Relations Representative

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Michaela le 18 avr. 2024
Dear Eric, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Scott, Santa Rosa

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Michaela le 18 avr. 2024
Dear Scott, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Jocelyn, Lafayette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fab hotel in a great location
Séjour de 1 nuit en mars 2024
Réponse de Michaela le 19 mars 2024
Dear Jocelyn,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 25 mars 2024
Dear Megan,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the pleasure of welcoming you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Kristin, Locust Valley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rusacks was one of my favorite ever hotel experiences! Stunning property overlooking the 18th green and the ocean, easy walk to ruins, shops, restaurants, the University buildings, EXCEPTIONAL staff, 3 wonderful restaurants, impeccable rooms, super classical yet totally new and updated inside, just a PERFECT 10!!!! I miss it already!!!!
Séjour de 4 nuits en février 2024
Réponse de Michaela le 19 mars 2024
Dear Kristin,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Dany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic hotel and staff, friendly, professional, helpful. Because of them I managed to play at the Old Course (I’m from Canada, I didn’t know golf would be available this time of year… they gave me the idea and helped me make it happen!) The atmosphere was great, it seemed like all guests were having a good time. The “One Under” pub downstairs was fantastic… I had a great time thank you for everything guys!
Séjour de 2 nuits en février 2024
Réponse de Michaela le 23 févr. 2024
Dear Dany,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

4/10 Médiocre

sunny

Voyage d’affaires
Les points forts : Confort de la chambre
1- like other reviewers, I also experienced plumbing issues ( hot water delay) water not maintaining temperature. 2- As a global traveler, this was the smallest room I ever stayed in. 3- For breakfast, I felt like porridge was microwaved and pancakes were from Tesco. 4- breakfast service was attentive
Séjour de 3 nuits en février 2024
Réponse de Michaela le 23 févr. 2024
Dear Sunny,Thank you so much for taking the time to review your recent stay. I am delighted to see that overall you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 Excellent

Beth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en février 2024
Réponse de Michaela le 23 févr. 2024
Dear Beth,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely,Michaela Aristhene Front of House Manager

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic Hotel & Staff
Fantastic stay at Rusacks St Andrews. 10/10
Séjour de 1 nuit en février 2024
Réponse de Michaela le 23 févr. 2024
Dear Robert,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely,Michaela Aristhene Front of House Manager

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de General Manager le 25 mars 2024
Dear Matthew,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

RICHARD

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
From start to finish, the staff in this hotel are very professional. Excellent food in all of the restaurants Great atmosphere Look forward to my next visit
Séjour de 2 nuits en février 2024
Réponse de Michaela le 23 févr. 2024
Dear Richard,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

8/10 Bien

David

Voyage en groupe
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear David,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Disappointing stay
First impressions of the hotel were good. There was a warm welcome and the decor is lovely. Unfortunately, we spent the first night in a warm room with no hot water. We were assured it would be fixed in the morning but no-one came. When we followed up, we asked to change rooms. We then ended up with hot water but a freezing room. It was a dreary weekend in St Andrews and we kept coming in from the rain hoping to get warmed up. It was unusually difficult. Service was mixed. For instance, the food at breakfast was lovely but on day one the table was set with dirty cutlery and on day two with cracked crockery. Overall, not what we were expecting.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Guest,Thank you for your genuine & informative review which my team and i very much appreciate. I was truly disappointed to learn that overall your stay with us was not a pleasant one and i wish to convey my sincere apologies on this occasion. I have duly noted your concerns and shared with my relevant personnel to ensure such scenarios do not reoccur in the future. We do hope that despite these challenges we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Gail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay - thank you
Fantastic stay. We were upgraded to a lovely balcony room with views of the 18th. Hotel is beautiful and service is excellent. My only suggestion would be to review the wine list in the Bridge. There are limited choices by the glass and those that are there are of a very similar style, particularly the whites. Thanks for a lovely stay
Séjour de 2 nuits en janvier 2024

8/10 Bien

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No hot water!
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 13 févr. 2024
Dear Paul,Thank you for your genuine review which my team and i very much appreciate. We have duly noted noted your feedback on hot water issue which has now been rectified. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Mark

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 févr. 2024
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 Bien

Paul

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 févr. 2024
Dear Paul,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Shocking kitchen service
Unfortunately a very poor experience. Having stayed at the Rusacks several times before this was booked for my father in laws 60th birthday. The rooms were nice and the meal we had at the rooftop restaurant was very good but the breakfasts both morning were an absolute shambles and the lack of communication from staff to guests was appalling. It was clear that lots of complaints were made to the hotel about breakfast service. On our first morning 4 breakfasts took 45 minutes to arrive and when they finally did 2 of the dishes were cold. It was never communicated to us why it took so long and we asked several times what was going on with no other answer other than “it’s on its way.” Morning 2 was even worse. It took over 70 minutes for our 4 cooked breakfasts to arrive. We asked several times what was going on and were given little to no answer. Repeatedly told it is being cooked and will be 4-5 minutes. We only ordered eggs, toast, sausage bacon and eggs. On morning 2, 2 of the breakfasts were wrong when served after over 70 minutes waiting and a massive hair was found on my wife’s eggs. This is the first time I have ever written a negative review in all the years of traveling however the management of the kitchen at the hotel, communication to the diners and generally the poor excuses given by the kitchen/manager were terrible. Overall a really poor experience and unlikely to return as it was a mess and you did not leave feeling satisfied.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 2 janv. 2024
Dear Sir,Thank you for your genuine & informative review which my team and i very much appreciate. I have reviewed your matter in full and i wish to convey my sincere apologies for our shortcomings on this occasion. I greatly value all feedback and it is clear we did not deliver our high levels of quality service that we strive to achieve on a daily basis. We have reviewed and tweaked our breakfast service & food offering so that we can serve both continental and hot breakfast products in a timely & quality manner for all our loyal patrons. We do hope we have the opportunity to welcome you back in the near future and showcase a much more positive breakfast experience for you. Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 13 févr. 2024
Dear Ian,Thank you for your high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Christoph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel close to town centre and with amazing views over the golf course and West Sands
Réponse de General Manager le 13 févr. 2024
Dear Christoph,Thank you for your positive review and high rating which my team and i very much appreciate. I was delighted to learn that you had a most pleasant experience with us and we do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Nick

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Couldn’t fault it
Couldn’t fault it. Friendly team. Great breakfast. Perfect location for golf.
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 2 janv. 2024
Dear Nick,Thank you for your positive review & high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 12 déc. 2023
Dear Brian,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Abbe

Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Abbe,Thank you for your positive review & high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

William

Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 5 déc. 2023
Dear William,Thank you for your positive rating and i do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Margaret, St Ives

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 30 nov. 2023
Dear Margaret,Thank you for your positive review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Fumitaka

Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 12 déc. 2023
Dear Fumitaka,Thank you for your high rating which my team and i very much appreciate. We do hope we have he opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great overnight in lovely hotel
Great overnight stay while visiting son in St Andrews. Staff were super helpful and polite. Room was beautiful. Chose the hotel as it is dog friendly and they certainly were. Would definitely stay again.
Bedroom
Doggy welcome
Bathroom
The beach
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 30 nov. 2023
Dear Kathy,Thank you for your positive review & high rating which my team and i very much appreciate. I was delighted to learn that you had a most memorable experience with us visiting your son and also you found our location dog friendly. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Michaela le 14 nov. 2023
Dear Edward,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative

10/10 Excellent

Steven

Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Steven,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Lorraine

Séjour de 1 nuit en novembre 2023
Réponse de Michaela le 14 nov. 2023
Dear Lorraine,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela AristheneGuest Relations Representative

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rusacks is incredible. The staff were exceptionally accommodating and obviously catered to me as a golfer. My does not golf so I couldn't get a tee time set up as a single at The Old Course but they sent someone out to see how many people were in the queue and called me once I needed to head over to insure I could play. The rental clubs were newer Titleist with a Scotty Cameron putter! Bathroom had heated floors. The only hotel we stayed in during our trip that actually had a refrigerator in the room. Overall a tremendous experience and I will definitely be returning.
Séjour de 1 nuit en octobre 2023
Réponse de Michaela le 10 nov. 2023
Dear Timothy,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela AristheneGuest Relations Representative

10/10 Excellent

ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing location and views next to the old course and easy walk to pubs and restaurants. The breakfast was exceptional and staff was kind and responsive. First class.
Séjour de 5 nuits en octobre 2023
Réponse de Michaela le 11 nov. 2023
Dear Ryan,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative

6/10 Satisfaisant

Phil

Les points forts : Infrastructures et conditions de l’hébergement
Disappointing
Poor check in, no welcome. No free wine as promised. Tiny bedroom and no upgrade even though hotel was empty and hotels.com gold promise. On the positive, good breakfast.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 6 nov. 2023
Dear Phil,Thank you for your genuine & informative review which my team and i appreciate. I was most disappointed to learn that your stay with us was not a pleasant one and i will ensure our reception mgr. reviews your comments with our team members and thank you for your kind words on our breakfast service. We do hope we have the opportunity to welcome you back .Best wishesSeamus CoenGeneral Manager

6/10 Satisfaisant

Gillian

Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 30 nov. 2023
Dear Gillian,Thank you for your genuine review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 2 nov. 2023
Dear Guest,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

6/10 Satisfaisant

Constance

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I’ve long wanted to stay here - although sadly it didn’t really live up to expectations. Firstly got locked in bathroom, toilet seat broken, a/c not working, room not serviced until 5pm and a long wait for breakfast which was pretty mediocre when it arrived. The staff were all excellent and maybe the rooms in the new area are better but this certainly wasn’t 5 star in my opinion.
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 2 nov. 2023
Dear Constance, Thank you for genuine review and rating which my team and i very much appreciate. I was disappointed to learn that you stay was not up to our usual high standards and i wish to convey my sincere apologies for our shortcomings on this occasion. We do hope we that we have the opportunity to showcase a much more positive experience the next time you visit St.Andrews.

6/10 Satisfaisant

Debbie

Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 6 nov. 2023
Debbie,Thank you for your genuine rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 Bien

Colin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well located property
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 2 nov. 2023
Dear Colin,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 Excellent

Lars

Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 2 nov. 2023
Dear Lars,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 Bien

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de General Manager le 2 nov. 2023
Dear Edward,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.