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Avis sur Fairmont St Andrews

5 out of 5
Fairmont St Andrews
Fife, St. Andrews, Scotland

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 727 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 193 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 57 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 1000." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

ELIE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019
Réponse de J Keating le 5 nov. 2019
Thank you for taking the time to post a review following your recent stay with us. I am delighted that you had such a lovely time with us and hope we will have the pleasure of welcoming you back again soon. J Keating General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service exceptionnel, beauté des chambres, nombreuses attention
Séjour de 2 nuits en septembre 2019
Réponse de J Keating le 23 sept. 2019
I am delighted that you enjoyed your time with us and very much appreciate your feedback. I hope we will have the pleasure of welcoming you back again soon. J Keating General Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons beaucoup apprécié toutes les prestations de l'hôtel. On ne peux pas faire mieux. L'environnement est exceptionnel avec son parcours de golf et les promenades qu'on peut y faire. Nous rêvons d'y retourner le plus vite possible en y restant une bonne semaine pour jouer au golf, pratiquer d'autres activités sportives disponibles sur place et pour nous ressourcer. Félicitations au groupe Accor qui a réussi à faire de Fairmont Saint Andrews un joyau de l'hôtellerie pour une clientèle exigeante.
Séjour de 1 nuit en juillet 2019
Réponse de J Keating le 25 juil. 2019
Thank you so much for your wonderful comments following your recent stay with us. I am delighted that you enjoyed your stay with us so much and have passed on your feedback to the Management team to share with their departments. I hope we will have the pleasure of welcoming you back again soon. J Keating General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en juin 2019
Réponse de J Keating le 2 juil. 2019
I am delighted that you enjoyed your stay with us and very much appreciate you taking the time to post a rating. I hope we will have the pleasure of welcoming you back again in the future. J Keating General Manager

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Réponse de J Keating le 31 mai 2019
Thank you for taking the time to post a rating. I am delighted that you enjoyed your stay with us and hope we will have the pleasure of welcoming you back soon. J Keating General Manager

10/10 Excellent

JUAN PABLO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2018
Réponse de J Keating le 29 août 2018
Thank you for taking the time to post a rating following your recent stay with us. I am delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you back again soon. J Keating General Manager

8/10 Bien

Patrick, Paris

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bord de mer / pas de plage
Chambre à côté d’une soufflerie très bruyante. Pas de vue , dommage pour un hôtel situé au bord de mer et sur un golf / resto italien (sic!) et pas de poisson pour le dîner. Pour être satisfait il faut impérativement prendre une chambre à l’étage avec vue !
Séjour de 1 nuit en août 2018
Réponse de J Keating le 29 août 2018
Thank you for taking the time to post a review following your recent stay with us Patrick. I am delighted that overall you enjoyed your stay with us and recommend a view room for any future stays. I hope we will have the pleasure of welcoming you back again in the future. J Keating General Manager

10/10 Excellent

Chantal, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2018
Réponse de J Keating le 25 juin 2018
Thank you for taking the time to post a rating following your recent stay with us. I am delighted that you enjoyed your time with us and hope we will have the pleasure of welcoming you back again soon. J Keating General Manager

10/10 Excellent

Valérie, TOULOUSE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel superbe dans une nature sauvage !
Un accueil parfait , des conseils pour les visites , restaurants et une attention tout le séjour. Grand confort des chambres , calme absolu , literie de qualité. Petit déjeuner délicieux , produits frais et variés. Un séjour parfait !
Séjour de 5 nuits en avril 2018
Réponse de J Keating le 14 mai 2018
Thank you for taking the time to post a review following your recent stay with us as we value all guest feedback to help us improve on the service and facilities. I have passed on your feedback to the Management team to review with their departments for improvement and hope we will have the pleasure of welcoming you back again soon. J Keating General Manager

10/10 Excellent

lucile, Paris

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très bel hôtel sur la baie avec vue sur St Andrews
Très bonne expérience. Séjour merveilleux. Deco intérieure pleine de charme. Petit déjeuner de toi. Chambre et literie très confortable et piscine spa quand le temps est au brouillard !
Séjour de 2 nuits en août 2017
Réponse de j Keating le 14 sept. 2017
Thank you for taking the time to post a review following your recent stay with us. I am delighted that you enjoyed your stay with us and hope we will have the pleasure to welcoming you back again soon - I hope not so foggy next time! J Keating General Manager

10/10 Excellent

Bradley

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely comfortable bed, pillows, and linens.
Séjour de 1 nuit en mai 2024
Réponse de Fairmont St Andrews le 20 mai 2024
I am delighted that you had such a wonderful stay with us Bradley, and very much appreciate your feedback. I hope we will have the pleasure of welcoming you back again soon.

6/10 Satisfaisant

ALAN

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Fairmont St Andrews le 16 mai 2024
We are terribly sorry that you left us disappointed Alan, however without further information we are unable to correctly respond to your concerns.We hope that we may have the opportunity to welcome you back again in the future.

10/10 Excellent

Lucy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel. We had a wonderful stay. The restaurant at the clubhouse was superb with stunning views (lovely that the shuttle takes and picks you up). The bell team charged our electric vehicle which was very convenient. The breakfast was wonderful with excellent choices. Our spa massages were superb. Golf will be on our agenda next time since the courses look great (we played St Andrews this visit).
Séjour de 1 nuit en avril 2024
Réponse de Fairmont St Andrews le 30 avr. 2024
Thank you for your wonderful feedback on your stay. I have passed on your lovely words to our spa, concierge, and restaurant teams.I hope we will have the pleasure of welcoming you back again for some golf next time!

10/10 Excellent

Anna

Séjour de 2 nuits en mars 2024
Réponse de Fairmont St Andrews le 22 avr. 2024
Thank you for taking the time to post a rating Anna. I am delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Callie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had such a great stay at the Fairmont St Andrews. This might be the nicest most beautiful property we have stayed in. It’s absolutely stunning and everyone that works here is incredibly nice and helpful. The gym is amazing and the breakfast buffet had a ton of options (omelette station was fantastic). This is NOT a walkable property but there is a shuttle that runs until 6pm daily which is about 7min drive to town. You DO need to sign up in advance which is a lesson we learned more than once. They can also call you a cab which is super easy. It’s about $14 each way. You will not regret booking this hotel!
Séjour de 3 nuits en mars 2024
Réponse de Fairmont St Andrews le 2 avr. 2024
Thank you for your kind words and for choosing Fairmont St Andrews for your stay. We are delighted to hear that you enjoyed our beautiful property, exceptional service from our staff, amazing gym facilities, and the delicious breakfast buffet with various options, including the fantastic omelette station. We appreciate your feedback regarding the shuttle service and the cab arrangement. Please note that signing up in advance for the shuttle is one of our hotel policies to ensure smooth transportation for all guests. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great breakfast
Séjour de 2 nuits en mars 2024
Réponse de Fairmont St Andrews le 20 mars 2024
I am delighted that you enjoyed your stay with us Daniel and appreciate you taking the time to post a review. I hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very attentive staff
Séjour de 1 nuit en mars 2024
Réponse de Fairmont St Andrews le 6 mars 2024
Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our attentive staff. Providing excellent service is our top priority, and we are delighted to hear that our team took good care of you during your stay.If you have any further comments or suggestions, please do not hesitate to reach out to us. We value your feedback as it helps us to continuously improve our services.

10/10 Excellent

J M

Séjour de 1 nuit en février 2024
Réponse de Ellis Johnston le 28 févr. 2024
Thank you for taking the time to post a rating. I am delighted that you enjoyed your stay with us and hope we will have the pleasure of welcoming you back again soon.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room for improvement!!
From booking in through to checking out so many things were not good or downright poor. All staff very pleasant but the hotel did not seem to be working anywhere near the level expected.
Séjour de 1 nuit en février 2024
Réponse de Fairmont St Andrews le 26 févr. 2024
Thank you for taking the time to post a review following your recent stay with us. I am dreadfully sorry that you left us disappointed and have passed on your comments to the management team for review. I hope you will consider returning at a later date.

10/10 Excellent

Karen

Séjour de 1 nuit en février 2024
Réponse de Fairmont St Andrews le 23 févr. 2024
I am delighted that you enjoyed your stay with us Karen and appreciate you taking the time to post a rating. I hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Katharine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The perfect place for a short stay - lots of families so not the place for a lie in but didn’t cause me any issues!
Séjour de 1 nuit en février 2024
Réponse de Fairmont St Andrews le 23 févr. 2024
Thank you for taking the time to post a rating Katharine. I am delighted that you enjoyed your stay with us during half term break and hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Andrew

Séjour de 1 nuit en janvier 2024
Réponse de Fairmont St Andrews le 24 janv. 2024
I am delighted that you enjoyed your stay with us Andrew and very much appreciate you taking the time to post a review.I hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Nico

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Fairmont St Andrews le 24 janv. 2024
Thank you for taking the time to post a rating Nico. I am delighted that you enjoyed your stay with us and hope we will have the pleasure of welcoming you back again in the future.

10/10 Excellent

Jacine

Séjour de 1 nuit en janvier 2024
Réponse de Fairmont St Andrews le 17 janv. 2024
Thank you for taking the time to post a rating Jacine. I am delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you back again in the future,

10/10 Excellent

Jacqueline

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Fairmont St Andrews le 17 janv. 2024
I am delighted that you enjoyed your stay with us Jacqueline and very much appreciate you taking the time to post a rating. I hope we will have the pleasure of welcoming you back again in the future.

4/10 Médiocre

Victoria

Les points faibles : Propreté et personnel et service
We were allowed check in at 4pm and turned up on the dot and they said our room wasn’t ready so to go sit in a lounge area and they would call. This messed up our agenda straight away and we couldn’t gain WiFi access as no room code. I provided them twitch my email and it looked like they had my mobile Number and still no contact t at 5.20pm to say I’d room was ready. Decided to go to reception to ask what was going on and was told They didn’t have my mobile number ? I then said why did you not email me and they apologised and said yes they should have. Made them aware of my I happinesses but nothing was escalated or offered. Device in lounges was slow and we waited 15 mins for our drinks to arrive. Poor experience
Séjour de 1 nuit en janvier 2024
Réponse de Fairmont St Andrews le 9 janv. 2024
Thank you for taking the time to post a review. I am terribly sorry that you encountered a delay in getting into your room and also that you were not contacted correctly. I have discussed this with our front office manager to address with the team and ensure procedures are followed. Thank you for bringing this to our attention Victoria, and I hope you will consider returning at a later date.

10/10 Excellent

mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super levels of service and attention. Thank you.
Séjour de 2 nuits en janvier 2024
Réponse de Fairmont St Andrews le 9 janv. 2024
I am delighted that you enjoyed your stay with us Mark and very much appreciate your feedback.Thank you for taking the time to post a review and I hope we will have the pleasure of welcoming you back again in the future.

4/10 Médiocre

Alan

Séjour de 3 nuits en janvier 2024
Réponse de Fairmont St Andrews le 9 janv. 2024
Thank you for taking the time to post a rating Alan. I am delighted that you enjoyed your stay with us and hope we will have the pleasure of welcoming you back again in the future.

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely pleasant stay and would definitely go back. Great value for money
Séjour de 1 nuit en décembre 2023
Réponse de Fairmont St Andrews le 28 déc. 2023
I am delighted that you enjoyed your stay with us Nicole and very much appreciate your feedback.I hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Marr

Séjour de 1 nuit en décembre 2023
Réponse de Fairmont St Andrews le 20 déc. 2023
I am delighted that you enjoyed your stay with us and have passed on your rating to the team. Thank you for taking the time to post a rating and I hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Fairmont St Andrews le 20 déc. 2023
I am delighted that you enjoyed your stay with us and very much appreciate you taking the time to post a rating. I hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Fairmont St Andrews le 20 déc. 2023
Thank you for taking the time to post a review following your recent stay with us James. I am delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Stefan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beaitiful hotel, great spa facilities and pool. Good choice of restaurants and a nice coastal walk into St Andrews
Séjour de 1 nuit en novembre 2023
Réponse de Fairmont St Andrews le 28 nov. 2023
I am delighted that you had such a wonderful stay with us Stefan and of course enjoyed the fantastic coastal walk into St Andrews. Thank you for posting a review and I hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Lee-Anne

Séjour de 2 nuits en novembre 2023
Réponse de Fairmont St Andrews le 22 nov. 2023
I am delighted that you enjoyed your stay with us Lee-Anne and appreciate you taking the time to post a rating. I hope we will have the pleasure of welcoming you back again soon

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Fairmont St Andrews le 22 nov. 2023
Thank you for taking the time to post a rating Steven. I am delighted that you enjoyed your stay with us and hope we will have the pleasure of welcoming you back again soon

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Fairmont St Andrews le 15 nov. 2023
Thank you for taking the time to post a rating Emily. I am delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Steven

Séjour de 2 nuits en novembre 2023
Réponse de Fairmont St Andrews le 9 nov. 2023
Thank you for taking the time to post a rating Steven. I am delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

paul

Séjour de 3 nuits en novembre 2023
Réponse de Fairmont St Andrews le 9 nov. 2023
Thank you for taking the time to post a rating Paul. I am delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Andrew

Voyage en couple
The stay was excellent, the only negative was the air conditioning was vey noisy in our room.If we were staying for more than one night it might have been a problem.
Séjour de 1 nuit en octobre 2023
Réponse de Fairmont St Andrews le 7 nov. 2023
Thank you for taking the time to post a review following your recent stay with us Andrew. I am delighted that you enjoyed your stay however my apologies that the air conditioning unit was noisy during your stay I have passed on your comments to our engineering team for review. Thank you again for your feedback and I hope we will have the pleasure of welcoming you back again in the future.

10/10 Excellent

Paul

Séjour de 2 nuits en octobre 2023
Réponse de Fairmont St Andrews le 31 oct. 2023
Thank you for taking the time to post a rating Paul. I am delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you back again soon.

8/10 Bien

ignacio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buen hotel
Habitacion acorde al nivel de hotel. No hicimos mucho uso de sus instalaciones ni servicios , en general bien
Séjour de 1 nuit en octobre 2023
Réponse de Fairmont St Andrews le 27 oct. 2023
I am delighted that you enjoyed your stay with us and appreciate you taking the time to post a review. I hope we will have the pleasure of welcoming you back again soon.

6/10 Satisfaisant

Kieran

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Too pricey for what you get back
Jacuzzi wasn’t working and service across all bars and restaurant very slow. Had couple of cocktails that weren’t made great. Room was lovey and staff all pleasant but your paying premium prices for service which isn’t premium
Séjour de 1 nuit en septembre 2023
Réponse de Fairmont St Andrews le 27 sept. 2023
Thank you for taking the time to post a review following your recent stay with us. I am terribly sorry that you encountered some poor service during your stay and have passed on your feedback to our Food & Beverage Director to address with his team. I hope we may have the opportunity of welcoming you back again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay, staff were awazing!
Séjour de 1 nuit en septembre 2023
Réponse de Fairmont St Andrews le 27 sept. 2023
I am delighted that you enjoyed your stay with us and appreciate you taking the time to post a review. I hope we will have the pleasure of welcoming you back again in the future.

8/10 Bien

Allison

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Beautiful setting
Séjour de 2 nuits en septembre 2023
Réponse de Fairmont St Andrews le 25 sept. 2023
I am delighted that you enjoyed your stay with us Allison and appreciate you taking the time to post a review.I hope we will have the pleasure of welcoming you back again soon

6/10 Satisfaisant

Robert

Les points forts : Propreté et personnel et service
Buffet breakfast excellent. Bedroom and bathroom poor.
Séjour de 5 nuits en septembre 2023
Réponse de Fairmont St Andrews le 25 sept. 2023
I am terribly sorry that you left us disappointed following your recent stay with us Robert and I have passed on your comments to the team.Thank you for posting a review and I hope we will have the opportunity to welcome you back again in the future.

6/10 Satisfaisant

Louise

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
5 star hotel not at 5 star standards
The grounds are amazing. We ate at the clubhouse and the food and service were mediocre. There was a table of 8 in at the same time as us (no others) and it was mid afternoon. We waited 20min to be served and when we asked to be served, we were asked to wait another 5min. Food was very sub standard and not worth the price at all! The views however, incredible. Unfortunately service inside was similar. BUT reception and concierge were INCREDIBLE!!!! So helpful and went out of their way.
Séjour de 2 nuits en septembre 2023
Réponse de Fairmont St Andrews le 25 sept. 2023
Thank you for taking the time to post a review following your recent stay with us. I am delighted that overall you enjoyed your stay with us however my apologies that you had a poor dining experience during your stay. I have passed on your comments to the Management team for review. I hope we will have the pleasure of welcoming you back again in the future.

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, confort de la chambre
Superb Hotel
Excellent friendly and professional service from all staff. Very eco friendly. Sadly St Andrews Grill very poor quality and not value for monet. £8 for bread quite unacceptable.
Séjour de 2 nuits en septembre 2023
Réponse de Fairmont St Andrews le 14 sept. 2023
Thank you for taking the time to post a review following your recent stay with us Roy. I am delighted that overall you enjoyed your stay however I am sorry that you did not enjoy your dining experience at St Andrews Bay Clubhouse & Grill. I have passed on your comments to the Food & Beverage Director for review. Thank you again for your comments and I hope we will have the pleasure of welcoming you back again in the future.

10/10 Excellent

Emiliano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Fairmont St Andrews le 14 sept. 2023
Thank you for taking the time to post a rating following your recent stay with us. I am delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Erik

Séjour de 1 nuit en septembre 2023
Réponse de Fairmont St Andrews le 5 sept. 2023
Thank you for taking the time to post a rating following your recent stay with us Erik. I am delighted that you enjoyed your time with us and hope we will have the pleasure of welcoming you back again soon

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rust marks around the shower bases and screen Breakfast was poor food was cold plates were cold table was not cleared
Séjour de 1 nuit en août 2023
Réponse de Fairmont St Andrews le 21 août 2023
Thank you for taking the time to post a review following your recent stay with us. I am terribly sorry that your stay was not to our usual standard and have passed on your comments to the management team to address with their respective departments. I hope you will consider returning in the future.