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Avis sur Country Inn & Suites by Radisson, Springfield, IL

2.5 out of 5
Country Inn & Suites by Radisson, Springfield, IL
3092 Stevenson Drive, Springfield, IL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 485 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 318 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1003." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Sylvain

Séjour de 3 nuits en octobre 2023

10/10 Excellent

benoit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de Joe Council le 13 mai 2019
Thank you for taking the time to provide us with your rating!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2019
Réponse de Joe Council le 5 mai 2019
Thank you for taking the time to provide us with your feedback!

8/10 Bien

Christian, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel excellent, personnel agréable et chambre confortable, mais vue sur une usine...
Séjour de 3 nuits en octobre 2018
Réponse de Joe Council le 14 nov. 2018
Thank you for taking the time to provide us with your feedback. We appreciate the high rankings!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel de chaîne a la prestation attendue
Hôtel de chaîne situé proche de l'interstice, bonne prestation, tarif compétitif et petit dej inclus. Établissement récent et chambre nickel.
Séjour de 1 nuit en août 2018
Réponse de Joe Council le 14 sept. 2018
Merci pour vos bons mots et vos notes élevées!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Joe Council General Manager le 13 août 2018
Thank you for taking the time to share your thoughts with us, we appreciate the high rating!

6/10 Satisfaisant

Richard

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room was small for what we expected and the chairs in the rooms were worn out
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Pamela

Les points forts : Personnel et service
Séjour de 3 nuits en mai 2024

10/10 Excellent

Sheryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This facility is near many of the tourist sites. It’s easy to get in and off of main highways from this location. Breakfast is always well done.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 18 mai 2024
Dear Sheryl,Thank you for your kind words! We're pleased that our convenient location, along with our breakfast, contributed to your enjoyable stay. We look forward to welcoming you back to Country Inn & Suites by Radisson, Springfield, IL soon!Warm Regards,Kelly FurmanGeneral Manager

6/10 Satisfaisant

Jeffrey, Mason

Les points forts : Propreté, personnel et service, équipements
Tired. Desk chair torn, some water damage next to shower.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 18 mai 2024
Dear Jeffrey,While we thank you for being our guest and sharing your feedback, we are sorry you weren't more impressed with your stay. Our team is constantly working to improve our offerings, so we will be sure to review your concerns internally. We look forward to welcoming you back and impressing you further.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms and respectable employees
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Anthony,We're thrilled you found our rooms comfortable and our team members delightful! It was a pleasure to have you stay with us, and we look forward to welcoming you back to Country Inn & Suites by Radisson, Springfield, IL, for another enjoyable stay!Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

LindaEllen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property and rooms updated and in great condition. Staff extremely helpful and accommodating. Only one concern was the shower. We didn't use it because it looked like the tiles had soap or shampoo on them and therefore concerned me that it wasn't clean. Also the rug and bathroom needed a bit more vacuuming. Hotel very updated but located next to a gas station and convenience store. Not a problem at all but helpful!
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Linda,Thank you for choosing Country Inn & Suites by Radisson, Springfield, IL. We are delighted you received excellent service and enjoyed our clean, comfortable rooms. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Warm Regards,Kelly FurmanGeneral Manager

4/10 Médiocre

Kathryn

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bedding was stained
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Kathryn,Thank you for leaving your review and sharing your experience with us. We want to ensure a clean, fresh room for all guests, and we're sorry to hear your recent stay did not reflect this effort. We will immediately address this to make sure this doesn't happen again, and we hope you will consider staying with us again soon for an improved experience.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Arnt

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff!!!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Arnt,Thank you for your perfect rating! We'll be sure to share your praise for our team, and we enthusiastically await your return to Country Inn & Suites by Radisson, Springfield, IL.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Sally

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice, clean place. Never saw much of the staff.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Sally,Thank you for your perfect rating! We're thrilled to know you enjoyed your stay, and we appreciate you highlighting our dedication to cleanliness. Please come visit us again soon next time you're in the area! Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Emilie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Amir Reza

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very old building. The washroom and shower definitely need renovation as they are not even clean.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Amir,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Richard

Séjour de 1 nuit en avril 2024

8/10 Bien

Larry

Séjour de 1 nuit en avril 2024

8/10 Bien

Unmesh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

Angela

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We walked in and walked immediately out we went to another hotel. The bathroom was not clean the furniture was old and worn. Then they asked for a 100 dollar hold for incidentals --there is no restaurant --so what incidentals? I have had a hold for 100 in a nice hotel but this was not a nice hotel. The bathroom was so dirty we left and did not stay the night. The staff was okay. and we thought there would be less noise from the express way at this hotel --there might have been we are not sure as we didn't stay
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Angela,Thank you for taking the time to share your thoughts. It's unfortunate to read you weren't able to enjoy a stay with us. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any inconvenience you experienced while you were here. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Dave

Voyage en couple
Les points forts : Équipements
The gentleman that checked us in was extremely helpful. Gave us a sheet of area restaurants.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Dave,Thank you for your stay with us here at Country Inn Suites by Radisson, Springfield, IL. Thank you for your review, as well your kind statement regarding the professionalism of the front desk staff, who take initiative in providing our guests with a lasting experience. Please join us again soon, and safe travels. Warm Regards,Kelly FurmanGeneral Manager

6/10 Satisfaisant

DONNA

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024

10/10 Excellent

Montiya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great customer service
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Montiya,Thank you so much for choosing to stay with us at Country Inn & Suites by Radisson, Springfield, IL. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. It was a pleasure to host you, and we hope to welcome you back soon.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Darrell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Kevin

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Was mostly clean, except for one big obvious stain in middle of floor. Bathroom shower not working properly, would think obvious when room was cleaned. Front staff very friendly.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 15 mars 2024
Dear Kevin,Thank you for taking the time to review your recent stay with us. We are thrilled to hear that our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Sandra

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Janet

Voyage en couple
Felt the room was dated and carpet looked dirty and bathroom had mildew in the shower area. Thermostat on the wall did not work unknown if it was supposed to work and there was no TV listing of channels for the TV.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 13 mars 2024
Dear Janet,Thank you for sharing your experience. We're disappointed to hear about the issues you encountered. Our team will promptly address your concerns regarding your room's cleanliness and condition. We look forward to the opportunity to welcome you back and ensure a more enjoyable experience next time.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was right next to the gas station super convenient
Séjour de 1 nuit en février 2024
Réponse de General Manager le 4 mars 2024
Thank you for choosing to stay with us at Country Inn & Suites by Radisson, Springfield, IL. We are thrilled to learn you enjoyed your stay and appreciated our convenient location. We hope to see you again soon.Warm Regards,Kelly FurmanGeneral Manager

4/10 Médiocre

Ken

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was dirty! I would not recommend it to anybody for the price. Also lamp did not work.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 1 mars 2024
Dear Ken,We greatly appreciate your feedback. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping and maintenance teams will be sure to discuss your comments internally and make improvements where necessary. Please consider coming back to join us again soon; we're confident that we can impress you. Warm Regards,Kelly FurmanGeneral Manager

2/10 Horrible

Shalonda

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Booked a room online paid for and got there they were all booked up already
Séjour de 1 nuit en février 2024
Réponse de General Manager le 28 févr. 2024
Dear Shalonda,Thank you for taking the time to share your thoughts. We're sorry to read you weren't able to enjoy a stay with us. Unfortunately, when booking through a third party, reservations are subject to availability upon arrival. Nevertheless, we understand your frustration. Your feedback is appreciated, and we wish you safe travels ahead.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Luis

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Kick out of room early
Check in took over 30 minutes. I was the only guest in the lobby. Bathroom, specifically shower/tub was dated and grimy. Curtains were torn. Spacious king room. Single cup coffee maker was really nice. Breakfast was not replenished or available at 9am. Staff went into my room prior to check out and bagged up my belongings so they could start cleaning, so my stay ended at 9am not noon. Manager on duty attempted to make amends.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 25 févr. 2024
Thank you for your review. We appreciate that you took the time to share your recent experience; however, we regret that you were not fully satisfied. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.Warm Regards,Kelly FurmanGeneral Manager

4/10 Médiocre

Mary

Voyage en famille
Les points faibles : Propreté et personnel et service
Disappointing
The carpet was sticky and bathroom was dirty. The door didn’t latch. Our room keys were deactivated after the first night and we had to go to the front desk to reactivate them. The pictures were deceiving. The hotel shared a drive with the gas station next door. Would not recommend.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Mary,We're truly disappointed to hear about the issues you encountered during your stay, from the cleanliness concerns to the inconvenience with your room keys. It's clear we missed the mark on ensuring your comfort and convenience. Your feedback is invaluable as it helps us address these areas promptly. We hope to have another opportunity to provide you with a stay that fully meets your expectations and reflects our true standards.Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Monty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room, my room was even upgraded with no extra cost!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Monty,We are delighted that you thoroughly enjoyed your stay with us at Country Inn & Suites by Radisson, Springfield, IL. Thank you so much for taking the time to provide your review. We hope to see you again soon for another five-star stay.Warm Regards,Kelly FurmanGeneral Manager

2/10 Horrible

Nicole

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Everything was good.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 12 févr. 2024
Dear Robert,Thanks for visiting Country Inn & Suites by Radisson, Springfield, IL. We are glad you had a fantastic stay with us, and we want to welcome you back again anytime!Warm Regards,Kelly FurmanGeneral Manager

6/10 Satisfaisant

Martina

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Could be cleaner- there was hair in tub and on top of A/C and heater
Séjour de 1 nuit en février 2024
Réponse de General Manager le 11 févr. 2024
Dear Martina,Thank you for taking a moment to leave a review. We regret to learn that you were not fully satisfied with your experience. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.Warm Regards,Kelly FurmanGeneral Manager

4/10 Médiocre

JEFF

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Jim

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Antonio

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Katie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for overnight
Room was great for overnight. Only concern was a little mold in the bathroom fmsince they have no fans it fets humid after one shower.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Katie,Thank you for staying with us at Country Inn & Suites by Radisson, Springfield, IL. It is fantastic to see that your room was to your liking, and we trust you had a good night's sleep. We appreciate your feedback on the bathroom and will ensure this issue is addressed. Please come back and see us again in the future. Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Karin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

Pamela

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Micheal P

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Room 421 Not what I am used to
Check in was easy. To watch tv I had to verify via unsecured Wi-Fi from either my personal phone or personal computer. Day curtain was torn, my guess is because you couldn't pull them together to close. Night curtain was fixed permanently open on both sides allow for parking lot lights to light up my room all night. At 2:18am the Roku TV Turned its self back on under someones control clicking to sign on to YouTube Music. I got up and turned it off with the remote leading me to believe the room next doors remote synced up to my rooms tv..... or, through the unsecured WiFi someone hacked their way in as a prank. Room 421 12/05/2023 I stay in Springfield overnight weekly and wanted to try somewhere new. I doubt I will return.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 8 déc. 2023
Dear Michael,Thank you for sharing your comments with us. We are very sorry to hear about your concerns regarding the TV and curtains in your room, and our team will review this matter as we work to uphold our standards. Thank you. Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast had some great protein options. The staff were friendly and helpful. The location was great for us.
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Mary,Thank you so much for choosing to stay with us at Country Inn & Suites by Radisson, Springfield, IL. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our convenient location and enjoy our delicious breakfast. The pleasure was all ours, and we hope to welcome you back in the future. Warm Regards,Kelly FurmanGeneral Manager

10/10 Excellent

Marybeth

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Johnny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean rooms, the back door was broken, which made parking inconvenient
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 28 nov. 2023
Dear Johnny, Thank you for taking the time to review your recent experience. We appreciate your kind words about our impeccable accommodations! Your feedback about the back door will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you return soon.Warm Regards,Kelly FurmanGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overpriced for cheaply done hotel showing damage all over the place
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 28 nov. 2023
Thank you for taking the time to share your honest feedback. We regret to learn of your disappointment with your experience. Rest assured, our prices are competitive for our area— though we'll be sure to discuss your concerns internally for further consideration. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Warm Regards,Kelly FurmanGeneral Manager