Hello Sierra, first and foremost Thank you for taking the time to review! To clear things up.....I called you concerning the invalid card, as instructed by Management. It is common practice for most hotels to authorize the card on file for a NON-REFUNDABLE booking on the morning of your expected arrival. Expedia is also aware of this. I certainly did not demand immediate payment, that simply is not true, I was nothing but proffessional and courteous as I explained the situation of policy, then reassured you we would have something available for you when you arrived! You demanded you have the Handicap rooms since you had children and wanted the extra room even though there was no medical need. You ended up somehow chosing different types of room when you arrived. We are happy that you ended up enjoying your stay with us!

Thank you for choosing Reston Inn and Suites for tyour stay in Spencer. We appreciate your time in leaving us a review. Come see us again.

Thank you for choosing us for your stay while in Spencer.We appreciate your time in leaving us this review. We hope to see you again.

Thank you for staying with us at the Reston Inn & Suites in Spencer, Iowa. We appreciate you taking the time to leave us a review and please come see us again.

Thank you for choosing Reston Inn and Suites for your stay. We appreciate your time in leaveing us this review and happy to know we met your expectations. We hope to see you again. Stay Safe

Thank you for choosing to stay here with us. We appreciate the great review and i will be sure to share it with our staff. We hope to see you next trip. Stay Safe.

Thank you for choosing Reston Inn & Suites for your visit to the Spencer area.We appreciate you taking the time to leave us this review.Please, come see us again.

Thank you for staying with us. We apperciate you taking your time to leave us a review. Stay safe and we will see you next time.

Thank you for staying with us. We apperciate youtakingf the time to leave us a review. Stay safe, see you next time.

Thank you for staying with us. We appreciate you taking the time to leave a review. We are currently workingon updates - come stay again sometime so you can see them. I do apologize that the biscuits and gravy were cold, that is unacceptable. I will look into this, as well as pass this information along to all of our staff.

Thank you for staying with us. We appreciate your timw in leaving us a review. I will share this with our staff. See you next time. Stay Safe.

Chase,Thank you for leaving us a review, and for taking the time to do so. We appreciate you choosing Reston Inn for your stay while in Spencer, Iowa. We hope to have you stay again. Stay safe.

Thank you for choosing Reston Inn & Suites for your stay. We are glad you enjoyed yourselves. We appreciate the review and look forward to your next visit. Stay safe.

Ashley, thank you for choosing Reston Inn & Suites. We appreciate your time in leaveing us this review. Please accept my a[pologies that your carpet didn't seem clean, please know we are in the middle of "deep cleaning and shampooing carpets", along with some updates. We are hopeful that you will visit us again sometime.

Beckie, thank you for staying here with us. We appreciate you taking the time to leave us this review and for the positive words. I will be sure to share them with our team.Please come see us again.

Keaton, we appreciate your review and kind words, I will be sure to share this with our staff. Thank you for choosing us and we hope you will come again.

Thank you for staying here at the Reston INn & Suites in Spencer, Iowa. We appreciate your wonderful review and hope you will vistit us again.

We appreciate your time in leaving us feedback. Thank you for choosibng Reston Inn & Suites for your stay. We look forward to seeing you again.

We do apologize that the parts ordered have been on back order, and that the hot tub has been down during your stays. Hopefully the part arrives soon, so it will be up and operating again.

Thank you for staying with us and for taking your time to leave us a review. We appreciate you. Please come visit us again.

Thank you for choosing to stay with us, we appreciate the great review. Please come see us again.

We appreciate you taking the time to leave us a review. Thank you for staying with us and we hope you will come see us again.

Thank you for the great review. We appreciate you taking the time to do so. Please come visit us again.

We appreciate you taking the time to leave us a review.Thank you for staying with us. We hope you will visit us again. Stay Safe.

Thank you for staying with us. We appreciate you taking the time to leave us a review and feedback. I do apologize for the noise from theheating unit and the refrigerator. I will let our maintenance department know and have these issues addressed immediately. Please come see us again. Happy Holidays and Stay Safe.

Thank you for choosing to stay with us. We appreciat e your review. We hope to see you again sometime. Stay Safe.

We appreciate you taking the time to leave us a review. Thank you for staying with us. Happy to hear you enjoyed your visit. Please come see us again.Stay Safe.

Thank you for staying with us and we appreciate your time in leaving us a great review.Until next time. Stay Safe.Happy Holidays

Shelley, Thank you for staying with us at the Reston Inn & Suites. We appreciate you leaving us a 10 rating review. We will see you next trip. Stay safe.

We appreciate you taking the time to leave us a review. Thank you for choosing Reston Inn & Suites for your stay.Stay safe and see you next visit.

Thank you for staying with us. We appreciate the wonderful review and we are happy to know we met your expectations. See you next time. Stay safe.

Linda, thank you for the wonderful review! We try hard to keep all guests' happy and help with any needs that arise. We look forward to your next stay.

Thank you Ashley! Hope to see you soon, we will be here when you need us again.

We appreciate you taking the time to leave usd a review. Thank you for choosing Reston In & Suites. We look forward to seeing you again. Stay safe.

Thank you for staying with us. We appreciate your review. See you next time. Stay Safe.

Thank you for staying wit h us. We appreciate you taking the time to leave a review, and we are happy to know that we have met your expectations. Please come see us again. Stay Safe.

We appreciate the great review! Thank you for staying with us while in Spencer, Iowa. We hope to see you again. Stay Safe.

Thank you for staying with and for leaving us feedback, we appreciate you. Our guests are never an inconvenience and i am sorry you felt this way. I apologize that housekeeping did not tend to you as they should have, and we will talk with them about this, as it is unacceptable. Unfortunately your room was at the end of the hall near the stairwell, I am glad we were able to move you to another room of your choosing, and that it was a quiet. We are hopeful that you will stay with us again in the future - come see the continuing updates and renovations.

We appriciate this review. Thank you for staying with us. We are happy to know that you had a good stay, enjoyed breakfast, and that our staff was curtious and helpful. Please come visit us again. Stay Safe.

Thank you so much for this review. We har glad to hear that your stay met your expectations. We hope you wuill choose Reston Inn & Suites again. Stay Safe.

We appreciate the rview you have left for us. Please come see us again - and the upcoming updates.

Thank you for staying with us, we appreciate you taking the time to leave a review. We are hopeful that you will choose to stay here at Reston Inn & Suites again sometime - giving you a chance to see the upcoming updates. Stay Safe

Thank you for choosing Reston Inn & Suites for your stay while in Spencer. We appreciate you taking the time to leave us a review, and we are happy to know we met your expectations. See you next time. Stay Safe.

Thank you for staying with us while in Spencer, Iowa. We appreciate your time in leaving us a review. Have a great day and stay safe, see you next time.

We appreciate you taking the time to leave us this review. Thank you for choosing Reston Inn & Suites for your stay. We are happy to hear that we have met your expectations and are hopeful you will stay with us again, if the need arises. Stay safe.

Thank you for staying with us and we appreciate the great review. I am happy we met your expectations and hope you will visit us again in the future.

We appreciate you taking the time to leave us a review and I will be sharing your feedback with our staff. Very glad to hear that you will be choosing us again in the future. I do apologize for the chlorine smell being strong in the pool area and will be bringing the hot tub jets not functioning properly to maintenance. See you next time.

Thank you for choosing to stay here at Reston Inn & Suites. We appreciate you and your time in leaving us a review. Please come see us again.

Thank you for staying with us at the Reston Inn & Suites, we appreciate your time in leaving the review and we are hopeful that you will will stay with us again in the fututre if the need arises.