Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
26 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
6/10 Satisfaisant
John
Voyage en couple
25 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mai 2024
10/10 Excellent
Mike
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Mike, we appreciate your positive feedback about our staff! It's wonderful to know they made you feel warmly welcomed. We can't wait to see you again soon at the Spartanburg Marriott!
8/10 Bien
Ramon
17 mai 2024
Les points forts : Propreté et personnel et service
Ramon
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 23 mai 2024
Ramon, your comfort is our top priority, and we apologize for the trouble you had with the room temperature. We will address your concerns with our team to improve the experience for future guests. We hope you’ll give us another chance to earn that final star. Thank you for your valuable feedback.
10/10 Excellent
Christine, Mount Pleasant
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 18 mai 2024
Christine, it was a pleasure welcoming you, and your five-star rating has truly brightened our day! Please think of the Spartanburg Marriott again for your future trips.
10/10 Excellent
Beth
16 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Beth
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 18 mai 2024
Beth, thank you for being our guest and honoring us with your top score! We'd love to host you again in the future at the Spartanburg Marriott.
10/10 Excellent
Mary
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 15 mai 2024
Mary, it is a joy to read our beautiful grounds and location left a positive impression on you. We are also happy our spacious accommodations ensured the utmost comfort! Thanks for choosing Spartanburg Marriott. Revisit anytime!
10/10 Excellent
Anthony
Voyage en famille
13 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 15 mai 2024
Your compliments regarding our building and appearance are greatly appreciated and make us proud! We enjoy offering our guests an upscale experience with our beauty and charm here at Spartanburg Marriott. We hope we have enticed you to choose us again, Anthony!
8/10 Bien
Brandon
5 mai 2024
Brandon
Séjour de 2 nuits en mai 2024
Réponse de Hotelmgmt le 26 mai 2024
Thank you for taking a moment to share your positive score, Brandon! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.
8/10 Bien
John, Hagerstown
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 7 mai 2024
It's great to hear you enjoyed the Spartanburg Marriott! The team takes pride in creating a comfortable and welcoming environment for all guests. Thanks for sharing your positive thoughts, and may future visits be just as delightful.
10/10 Excellent
Harvey, Mt Pleasant
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Harvey
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 26 avr. 2024
We are proud to hear we have provided consistently impeccable service and hospitality for you at Spartanburg Marriott. We look forward to many more five-star stays with you in the future, Harvey. Thank you!
8/10 Bien
Robert, Elmhurst
24 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 24 avr. 2024
Thanks, Robert, for highlighting our complimentary on-site parking! It's great to know it added value to your stay. We look forward to your next visit to Spartanburg and hope it’s soon!
6/10 Satisfaisant
Miguel
Voyage en famille
15 avr. 2024
Les points faibles : Équipements
Miguel
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 16 avr. 2024
Miguel, we apologize for any disappointment regarding your room. Your satisfaction is important to us, and we hope you will share more details about your stay so we can work to address any concerns promptly. Thank you and we hope for another chance to make a better impression.
10/10 Excellent
Brenda Marie
Voyage d’affaires
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda Marie
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 10 avr. 2024
Brenda Marie, we appreciate your positive feedback about our staff and onsite dining. Our team is dedicated to providing exceptional service, and we're thrilled that you felt well taken care of during your stay. We hope to have the pleasure of welcoming you back soon!
10/10 Excellent
Clark
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clark
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 10 avr. 2024
Thank you, Clark, for choosing us for your stay in Spartanburg! We're so glad that you had a great experience, and we appreciate your five-stars. Please come back soon!
10/10 Excellent
Daniel, Griswold
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 3 avr. 2024
Thank you for sharing your positive experience, Daniel! We're glad you liked our walkable location and the nearby dining options. The outdoor fire pits are a favorite amenity among our guests, and we'll be sure to keep them well-supplied with propane for your future visits. We hope to see you back soon at the Spartanburg Marriott!
10/10 Excellent
Michelle
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 3 nuits en mars 2024
Réponse de Hotelmgmt le 1 avr. 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Michelle.
10/10 Excellent
Mark
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 1 avr. 2024
Thank you, Mark, and we can’t wait to welcome you back again for another five-star stay!
10/10 Excellent
latoya
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
latoya
Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 20 mars 2024
Latoya, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back!
2/10 Horrible
LAURA
Voyage en famille avec de jeunes enfants, Voyage d’affaires
17 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
LAURA
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 20 mars 2024
Laura, we apologize for the frustration you experienced during your stay. Although room type is based on availability at the time of check-in, we always aim to accommodate our guests' preferences, and we sincerely regret that we were unable to do so for you on this occasion. It's very disheartening that the room you were given was not properly made up for your needs and that our team's handling of the situation fell short. We will be addressing this internally to improve our service and ensure a more convenient experience for our future guests. Please allow us another chance to improve your impression of us.
6/10 Satisfaisant
Amie
Voyage en famille
16 mars 2024
Amie
Séjour de 2 nuits en mars 2024
Réponse de HotelMgmt le 18 mars 2024
Thank you for your patience and understanding, Amie, despite the issues with your rooms and the disturbance from other guests. We're heartened to hear our front desk staff and maintenance team were able to address your concerns quickly, and we'll be using your comments to ensure these problems aren't repeated moving forward. Your compliments on our breakfast are much appreciated, and we hope to welcome you back soon for a stay that's truly seamless from start to finish.
8/10 Bien
William
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en mars 2024
Réponse de Hotelmgmt le 6 mars 2024
Thank you for taking a moment to share your positive score, William! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.
10/10 Excellent
Tommy
Voyage en famille
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tommy
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 6 mars 2024
Tommy, we appreciate your compliments on our friendly service and prime location. It's wonderful to know our guests enjoy exploring downtown Spartanburg from our doorstep! Hopefully, you will think of us again for your future visits to the area.
10/10 Excellent
Victor
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victor
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 4 mars 2024
Victor, it's wonderful to know our hotel met your needs during your visit to Spartanburg. We appreciate your five-star review and eagerly await your next stay!
10/10 Excellent
Gayle
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gayle
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 2 mars 2024
Gayle, thank you for sharing your positive feedback about your recent stay with us at Spartanburg Marriott. We're delighted to hear that you loved our location and that it served your travel needs perfectly! We would love to have you return for another enjoyable getaway anytime!
8/10 Bien
Matthew, roanoke
27 févr. 2024
Matthew
Séjour de 2 nuits en février 2024
Réponse de Hotelmgmt le 28 févr. 2024
Thank you for your 4-star rating, Matthew! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!
8/10 Bien
Brian
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brian
Séjour de 2 nuits en février 2024
Réponse de Hotelmgmt le 28 févr. 2024
Thank you for rating us so highly, Brian. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.
8/10 Bien
donnie
26 févr. 2024
donnie
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 21 mars 2024
Our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again, Donnie.
8/10 Bien
Glenn
Voyage en famille
25 févr. 2024
Les points forts : Propreté
Glenn
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 27 févr. 2024
Glenn, we're grateful you chose to stay with us and took the time to provide feedback. Although we're pleased by your positive rating, we apologize for any shortcomings you encountered. We are continually working to make updates and enhance our property, and your feedback will be shared with our team. We look forward to the opportunity to exceed your expectations on your next visit to the area.
8/10 Bien
Brad
Voyage en groupe
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brad
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 21 févr. 2024
Thank you, Brad, for your feedback. We're pleased you enjoyed our guest rooms, but we're sorry to hear that the hallways and carpeting fell short of expectations. Rest assured, your comments will be shared with our design team as we continuously work to enhance our property. We hope you'll join us again soon so we can work to win you over completely.
10/10 Excellent
Remmie
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Remmie
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 15 févr. 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon, Remmie.
2/10 Horrible
Ami
14 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A rundown ghost town
Ami
Séjour de 3 nuits en février 2024
Réponse de HotelMgmt le 16 févr. 2024
Ami, we are disappointed and surprised to read about your experience. This does not reflect the high standards we strive for and we will be discussing your concerns immediately with our team. Please allow us another chance in the future to show you what we are truly capable of and restore your trust in our Brand.
10/10 Excellent
William
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 16 févr. 2024
William, your five-star review was a pleasure to share with the team. We all loved welcoming you to Spartanburg Marriott and ensuring a beautiful trip. We hope to do it again!
8/10 Bien
Caleb
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caleb
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 16 févr. 2024
Thank you, Caleb, for your great score and helpful insights. We reget you had any difficulty finding us. We will look into our signage further to ensure a seamless experience all around moving forward! We hope to welcome you back soon!
6/10 Satisfaisant
Brian
11 févr. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 12 févr. 2024
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future.
10/10 Excellent
James
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 6 févr. 2024
Your perfect score has brightened our day, thank you! Come back soon, James!
10/10 Excellent
Voyageur vérifié
Voyage en groupe
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de HotelMgmt le 7 févr. 2024
We're thrilled you had such an enjoyable time at MESH Lounge! Your high praise will be shared with Taylor and the rest of our bar team. Thank you and we look forward to serving you again during your future trips to Spartanburg!
10/10 Excellent
Timothy or Tanya
4 févr. 2024
Timothy or Tanya
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 6 févr. 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.
8/10 Bien
Dagmar
2 févr. 2024
Dagmar
Séjour de 4 nuits en janvier 2024
Réponse de Hotelmgmt le 20 mars 2024
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.
10/10 Excellent
Randall
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Randall
Séjour de 1 nuit en janvier 2024
Réponse de HotelMgmt le 2 févr. 2024
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area, Randall.
10/10 Excellent
Omar
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Conference comfort
Omar
Séjour de 3 nuits en janvier 2024
Réponse de HotelMgmt le 23 janv. 2024
Omar, we're so happy that you enjoyed your time with us at the Spartanburg Marriott! Thank you for your top rating, and we hope for the opportunity to greet you again soon!
10/10 Excellent
Chris
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en janvier 2024
Réponse de Hotelmgmt le 20 janv. 2024
Thank you for your continued patronage, Chris. It's great to hear that we consistently meet your needs on each of your stays. Our team strives to maintain high standards of service and comfort, and your regular visits are a testament to their efforts. We look forward to welcoming you back to Spartanburg Marriott again soon and continuing to provide you with a satisfying experience every time.
2/10 Horrible
John
Voyage en famille
18 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
John
Séjour de 2 nuits en janvier 2024
Réponse de Hotelmgmt le 20 janv. 2024
Thank you for taking the time to share your experience, John. We deeply regret to hear about the challenges you faced during your stay, particularly with the room service and the responsiveness of our front desk team. It is concerning that your requests for a blanket and room cleaning were not promptly addressed. Our goal is always to provide attentive and efficient service, and it seems we fell short in this regard during your visit. Additionally, the issues your family encountered with room reservations and service at the front desk are equally concerning. Your feedback is invaluable as it helps us identify areas where we need to improve, especially in terms of training and service follow-up. Please be assured that these issues will be addressed with the relevant teams to prevent such occurrences in the future. We apologize for not meeting the standard of service we strive to provide and hope to have the opportunity to regain your trust and demonstrate the high level of service we are known for.
10/10 Excellent
Ernest
Voyage en couple
17 janv. 2024
Ernest
Séjour de 7 nuits en janvier 2024
Réponse de Hotelmgmt le 20 janv. 2024
Thank you for your review, Ernest. It's wonderful to hear that you found your room pristine and our team impressive. We're particularly glad to know that the early check-in and the accessible accommodations enhanced your experience with us at Spartanburg Marriott. Providing a welcoming, supportive environment for all guests is a top priority, and it's heartening to hear that we succeeded in making your stay comfortable and enjoyable. We look forward to welcoming you back again for another pleasant visit.
2/10 Horrible
John
Voyage en famille
16 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
John
Séjour de 4 nuits en janvier 2024
Réponse de Spartanburg Marriott le 16 janv. 2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.Unfortunately, your preferred room type is based on hotel availability and no housekeeping services will be received if your DND sign is on the door.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.
10/10 Excellent
Glenda
Voyage en famille
14 janv. 2024
Glenda
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 16 janv. 2024
Glenda, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again.
10/10 Excellent
Rebecca
12 janv. 2024
Rebecca
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 14 janv. 2024
Thank you for the five-star rating, Rebecca! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
8/10 Bien
Brittany
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittany
Séjour de 1 nuit en décembre 2023
Réponse de HotelMgmt le 17 janv. 2024
Thank you, Brittany, for your feedback. It's great to know you enjoyed your stay, but we apologize that our breakfast offerings and pricing fell short of your expectations. We're always looking for ways to enhance our guests' experiences and appreciate your input. We look forward to having you with us again and hope to earn that last star.
8/10 Bien
Brittany
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittany
Séjour de 1 nuit en décembre 2023
Réponse de HotelMgmt le 17 janv. 2024
Brittany, thank you for noting the cleanliness of your room and sharing your feedback on the mattress. We strive to offer the utmost comfort to our guests, and your input is valuable in guiding our improvements. We hope to have you stay with us again in the near future!
10/10 Excellent
Marisol
8 janv. 2024
Marisol
Séjour de 2 nuits en janvier 2024
Réponse de Hotelmgmt le 29 janv. 2024
It's rewarding to see that you had a great stay! Thank you, Marisol, and we hope you'll join us for another five-star experience soon!