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Avis sur Residence Inn by Marriott Spartanburg

3 out of 5
Residence Inn by Marriott Spartanburg
9011 Fairforest Rd, Spartanburg, SC

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 186 avis sur 404." "
Note des voyageurs de 8 (Bien), d’après 115 avis sur 404." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 404." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 404." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 404." "

8,2/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

2/10 Horrible

MARINA

Voyage en famille
Les points faibles : Personnel et service
When we came to check-in my reservation was cancelled without any notification. They told me that they send me an email, but i was not able to find one. Also, when we came and realized that we have no place to stay nobody offers us help to find a new place. I have to drive to Sheraton next door and their stuff help me to find the room in the city.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Bushra Z

Les points faibles : Personnel et service
Séjour de 7 nuits en avril 2024

10/10 Excellent

Mainhia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Highly recommend
Séjour de 1 nuit en février 2024

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Ronald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only drawback for me was no elevator. I had taken my mom to a family event and wasn’t aware of this and was booked on 2nd floor. Found out this was a first generation Residence Inn. Set up and everything was great but just made it hard on my 85 year old mom with no elevator
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Ken

Voyage d’affaires
Les points faibles : Équipements
Nothing
Séjour de 3 nuits en janvier 2024

2/10 Horrible

Carmen

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Shequela

Voyage en famille
Les points faibles : Personnel et service
Séjour de 4 nuits en décembre 2023

2/10 Horrible

Bernard

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Sheri

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like anything about this property. The room was filthy and had a strong odor. The bathroom smelled like urine. We decided to not stay at this hotel. The area was sketchy.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay. Room clean and breakfast good.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Mary Helen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was close off our exit. Cracker Barrel was next soor. The staff wasnt particularly friendly but they answered any questions we had.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Omar

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Roaches in room. Rooms dated and worn down . Sofa cushions a stained . The lobby, breakfast area and buffet were remodeled and great breakfast . Location, although close to town , not that convenient. There is a Cracker barrel next door.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Design of separate bldgs Better breakfast Alcohol available in mkt
Séjour de 1 nuit en octobre 2023

8/10 Bien

Theresa, Louisville

Voyage en couple
Les points forts : Propreté et personnel et service
The property has become a bit worn, showing age. This is very true of the grounds and exterior. However, the staff are great for the moment you arrive thru departure, informative and friendly.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
The property shows wear needs updating, however I always enjoy my stay
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always like this residence Inn, Room space is great, Fridge and Kitchen and Bathroom off of the bedroom. Nice pull out couch, Finally, a place to stay worth the money......
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Staci

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Travis

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Dave

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean. Super nice staff. Adjacent to Cracker Barrel. Would stay here again anytime.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lower floor noisy
Decent hotel for the price. A little hard to find bc of road construction/detour. Fairly clean. We had lower floor suite and had tot in above room running across wood floor late at night: what are you to do?
Séjour de 1 nuit en août 2023

10/10 Excellent

Gary, Florence

Voyage en famille
Les points forts : Équipements
Our stay was quiet and relaxing. The staff were pleasant and helpful. I was surprised by the addition parking fee.
Séjour de 2 nuits en août 2023

10/10 Excellent

LINDA, FLOYDS KNOBS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean room, large with kitchenette Friendly staff
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Cynthia

Séjour de 7 nuits en juillet 2023

6/10 Satisfaisant

Janell

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juillet 2023

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

8/10 Bien

Mary

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The staff was fabulous! Very, very helpful and kind with our late check in, (after mid night). The breakfast room and food were wonderful. We were dissapointed with the cleanliness of our room. Old bathroom and perhaps it had been a pet friendly room? Manager said they will take care of it for the next guest. The grounds and spaciousness of the suites are great, and this is a super place to bring kids with a nice pool.
Séjour de 3 nuits en juin 2023

4/10 Médiocre

Larry

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointing Marriott Property
Fora Marriott Property it was very disappointing. Grounds outside were particularly unkept and room was very musty and smelled.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté et personnel et service
We had a very late check in at 2 am. The staff was so helpful and accommodating. We appreciated it very much
Séjour de 2 nuits en juin 2023

4/10 Médiocre

Christine

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
After seeing our room and the location of the hotel we decided not to stay there. Room did not meet expectations.
Séjour de 2 nuits en mai 2023
Réponse de Debbie O ~ GM le 29 mai 2023
Please accept my sincere apologies that our hotel did not meet with your satisfaction. Thank you for your feedback. I have shared your comments with our associates.

6/10 Satisfaisant

Mykhailo

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2023

2/10 Horrible

Richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CFO
The room 111 was unclean. Had popcorn and debris under the couch. Moreover, the room had a strong mildew odor. Toilet didn't flush properly, because the chain had come loose. No maintenance person around to fix. Therefore, I had to fix myself. also, the room is dark and gloomy, when the curtains are not opened. Need more lighting in the appropriate dark area. The bed was hard . Really small for a queen size. Breakfast was poor. how many items are you going to serve sausages. What happened to the bacon? Or, links? This room certainly deserves a make over; and please clean the carpet.
Séjour de 3 nuits en mai 2023

6/10 Satisfaisant

Care

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Séjour de 4 nuits en mai 2023

6/10 Satisfaisant

Lena

Voyage en famille
Les points forts : Personnel et service
The grounds are beautiful, and I really liked that it is townhome like hotel. Each unit has a separate entrance. The rooms itself are clean but pretty dated, floppy outlets, our room (312) had a smell to it, so we had our sliding door open a lot. But the hotel didn’t charge the arm and a leg for it, so we got what we paid for. Also, we prepaid our room through Expedia, the hotel charged us a daily parking fee, which no one warned us about when I booked it or during the checkout. It was not a lot of money, but the fact how it was done left aftertaste… Overall it was an okey property, but I am not sure I would stay there again
Séjour de 7 nuits en mai 2023

8/10 Bien

Carol

Séjour de 6 nuits en mai 2023

8/10 Bien

Raymond

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Time for some updates.
Séjour de 1 nuit en mai 2023

8/10 Bien

Bobbie

Séjour de 8 nuits en avril 2023

10/10 Excellent

Shirley

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were able to stay in comfort with our dogs and walk them easily. Breakfast was a real breakfast, not just coffee and donuts.
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Gary

Voyage en famille
Les points forts : Personnel et service
Not luxurious
The room is large and layout is a lot like an apartment. Our table had burn holes, the upstairs tv didn’t work, and the downstairs bathroom tub didn’t drain. Just not a stay you expect from a Marriott more like a red roof inn.
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

Edwin

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2023

4/10 Médiocre

Sterling

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Completely disappointing
Wasn’t impressed! Typically Residence Inn are nice and consistent. From the moment you entered the room there was an overpowering smell of something old or air freshener dumped into the carpet. Hair on the shower walls and toilet seat was dirty. We were late to an event and decided to go to the convenience store and just sanitize it ourself. Breakfast hours were from 6:30 to 9am on a Sunday which was also disappointing. They did build a newer location Downtown and that’s where I thought I was staying. I never will return
Séjour de 1 nuit en avril 2023
Réponse de Debbie / GM le 20 avr. 2023
Sterling: Your experience during this stay is below our standard, and we appreciate your taking time to let us know about it. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have reviewed your feedback with our associates to prevent the disappointments you encountered here from occurring in the future.

10/10 Excellent

Mirna

Séjour de 1 nuit en avril 2023

8/10 Bien

Ruth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023

10/10 Excellent

April

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a fabulous place to stay. The room was an apartment. The bed was comfortable, the shower had enough water pressure, there’s an outdoor pool and a pickle ball court. Breakfast was great and every staff member I met was friendly and made me feel welcome. Five stars.
Séjour de 2 nuits en mars 2023

6/10 Satisfaisant

Paul

Voyage en famille
Les points forts : Personnel et service
Looks can be deceiving
Great location. First impression was great. We quickly figured out that we could take one hot shower or two lukewarm showers at a time, difficult when there’s3 of us. Left donuts on the counter , few hours later we returned to a thousand ants. We didn’t bother alerting anybody about the water or ants. Left two pillows when we checked out and called the next day and they had them so we arranged for a pickup. Loved the location and layout of room but will not stay there again.
Séjour de 3 nuits en mars 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service
Would be better rating with better staff
Front desk staff rude. Not even sure the person taking our name was a front desk worker. Was folding towels in the seating area. Wrote name and number on piece of paper since we were early, room wasn't ready. Next morning, breakfast worker rude. 45 minutes left for breakfast and said there was no more waffles or biscuits. She would not be bringing out more. It is a dated hotel. Room wasn't bad. Bed comfortable, sofa pull out was very comfortable. Plenty of room, large bathroom mirror and counter space.
Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Stephen

Voyage en famille
It was very dated. We were told upon check in about incidentals. Placing a hold on our card in case of damages which is standard. Upon entering our unit we rented we noticed the stains on the couch and many on the floor as well. There were black drag marks also across the kitchenette floor and two holes in the kitchen floor as well. We took pictures of all the damages immediately so we wouldn't be held accountable for them. It was dated and definitely could use a good cleaning. There was a musty damp smell as well. Our son who has severe allergies ended up having a reaction. Upon checking out we did mention the stains and damages and showed them the pictures. The Manager at the desk was unaware of them and said their staff who cleans didn't mention anything about it. Luckily we had proof. We took photos as soon as we had entered the unit and saw them. I wouldn't stay here again.

10/10 Excellent

Kendrick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2023

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2023